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Opiniones de Candlewood Suites Sierra Vista, an IHG Hotel

2.5 out of 5
Candlewood Suites Sierra Vista, an IHG Hotel
1904 S Highway 92, Sierra Vista, AZ

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 40 de 71 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 21 de 71 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 71 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 71 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 71 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

9.4/10

Servicios

9.0/10

Condiciones de la propiedad

10/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were spacious and had kitchens to boot. Staff were courteous, helpful and friendly.
Se hospedó 8 noches en agosto de 2023
Respuesta de Karissa, el 28 ago. 2023
Hi Frank, It was a delight having you stay with us at the Candlewood Suites, Sierra Vista. We hope to have the opportunity of welcoming you back the next time you are traveling in the area!

10/10 Excelente

David

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very clean and spacious. Bed was comfortable. Staff was friendly and helpful. We will definitely stay here again
Se hospedó 4 noches en noviembre de 2021
Respuesta de Karissa, el 30 nov. 2021
Hi David, Thank you for staying with us! We look forward to welcoming you back in the near future. Have a great day and happy travels!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would have given a better review if... 1.) it were clear on you reservation page that housekeeping is only one a week 2.) if housekeeping had actually shown when scheduled 3.) if the jacuzzi had been operational We do appreciate that fresh bath linens were available daily at the front desk and that basic kitchen supplies (pots, pans, dishes, utensils, etc.) were included. I would stay here again.
Se hospedó 5 noches en diciembre de 2019
Respuesta de Karissa, el 30 dic. 2019
Thank you for taking the time to share a review of your recent stay with us at The Candlewood Suites, Sierra Vista. Please know that our housekeepers are happy to service your room daily at your request. We hope you'll give us the opportunity to serve you again in the near future. Thank you and have a great week!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Work
Hotel was nice, clean and comfortable. The bed was a little hard but overall stay was great.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Karissa, el 30 dic. 2019
Thank you for staying with us at The Candlewood Suites, Sierra Vista. It was a pleasure having you as our guest, we hope to have the opportunity to welcome you back in the near future. Have a great day and a Happy New Year!

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was perfect
Amazing staff and facilities. Will stay here again!!
Se hospedó 4 noches en julio de 2019
Respuesta de Karissa, el 11 jul. 2019
Thank you for staying with us at The Candlewood Suites, Sierra Vista. It was a pleasure serving you, and we look forward to welcoming you back in the future. Have a tremendous day and happy travels!

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great stay in sierra vista
nice quiet hotel great amenities and service. will be staying again
Se hospedó 1 noche en junio de 2019
Respuesta de Karissa, el 3 jul. 2019
Thank you for staying with us at The Candlewood Suites, Sierra Vista. It was a pleasure having you as out guest and we hope to welcome you back in the upcoming future. Have a fantastic day and happy travels!

2/10 Terrible

Cliente verificado

Viaje familiar
I was not able to check into this property because they did not honor the reservation that I made through Expedia.
Se hospedó 3 noches en abril de 2019
Respuesta de Karissa, el 13 may. 2019
We are sorry you felt our efforts to accommodate your reservation were not to your satisfaction. We hope to have the opportunity of serving you the next time you are traveling in the area. Have a nice day.

10/10 Excelente

Terri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2019
Respuesta de Karissa, el 2 abr. 2019
Thank you for staying with us, we hope to welcome you back in the near future. Have a great day and happy travels!

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything is as expected from Candlewood. Courteous clerk and clean rooms.
Se hospedó 1 noche en marzo de 2019
Respuesta de Karissa, el 2 abr. 2019
Thank you for your feedback, it is of great value to us. We hope to welcome you back soon, have a great day and happy travels!

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The property and rooms were nice. The only issue we had is that the air conditioner didn't cool like it should.
Se hospedó 1 noche en marzo de 2019
Respuesta de Karissa, el 2 abr. 2019
Thank you for staying with us at The Candlewood Suites, Sierra Vista. Please know that our front desk is available 24/7 and would be happy to have the opportunity to fix any issue you may have the next time you stay with us. Have a great day!

10/10 Excelente

donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2019
Respuesta de Karissa, el 28 feb. 2019
Thank you for staying with us, we look forward to your next visit.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en diciembre de 2018
Respuesta de Karissa, el 28 feb. 2019
Thank you for staying with us, it was a pleasure having you as our guest!

10/10 Excelente

ALITA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Against the law to charge pet fee for service dog
The only problem was the lady charged me $75 pet fee. My dog is a service dog
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Candlewood Suites
Nice hotel. Great service
Se hospedó 1 noche en agosto de 2018
Respuesta de Manager, el 31 ago. 2018
Thank you, we appreciate your feedback and hope to see you again soon!

10/10 Excelente

Sharly, Utah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2018
Respuesta de Karissa, el 14 jul. 2018
Thanks for staying with us!

10/10 Excelente

Stephanie, Sierra Vista, Arizona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had a wonderful experience at the Candlewood Suites in Sierra Vista! Friendly and helpful staff, clean rooms, great pool area. I would absolutely recommend this hotel to anyone looking for a hotel in Sierra Vista!
Se hospedó 3 noches en mayo de 2018
Respuesta de Karissa, el 7 jul. 2018
Thank you for staying with us. We appreciate your feedback!

4/10 Malo

Lee, Gilbert, AZ

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Nice Place with noisy rooms
we stayed just one night. The hotel was clean and the staff very friendly..The room was clean, the mattress in good shape. However, The pillows were way too soft. The refrigerator and heating/cooling unit were extremely noisy. These two items made a peaceful nights sleep impossible.
Se hospedó 1 noche en febrero de 2018

10/10 Excelente

Tatiana, Arizona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
As close to home as you can get!
This was an amazing experience! Staff was probably the friendliest I have ever experienced, hotel was super clean, bed was so comfortable and everything I needed to feel at home while away from home was right there for me! This was the best hotel experience I have ever had! Hands down!
Se hospedó 2 noches en febrero de 2018

10/10 Excelente

Candace

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We had a great time. All of the staff was friendly and helpful.
Se hospedó 2 noches en febrero de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en enero de 2018

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2017

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly staff. Awesome sitting area with barbeque and tables next to the pool. They were renovating but everything was very clean.
Se hospedó 2 noches en septiembre de 2017

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay here again.
Business trip. Room was clean and quiet. Wifi was slow, but I didn't have too much work to do on my computer. Furniture was worn; there was a cover on the desk chair. Overall, good for a quick visit. I would stay here again.
Se hospedó 1 noche en mayo de 2017

8/10 Bueno

Diane

Le gustó: Servicio y personal y comodidad de las habitaciones
Respuesta de NJ, el 18 abr. 2017
We appreciate those stars~ We hope you'll come back soon so we can earn a 5th!

8/10 Bueno

Marina

Le gustó: Limpieza
Comfortable and quiet.
Somehow I missed the part about the hotel being pet-friendly. Good for those with pets, but not for those with pet allergies. The room was clean and overall my allergies didn't flare up much. Tucked away behind an IHop (which made for a convenient breakfast), the property is quiet. The room was comfortable. Staff was decent.
Respuesta de General Manager, el 29 nov. 2016
. I am pleased to hear you enjoyed your stay with us. Though we are pet friendly we do take extra-special care in room cleaning after a pet family departs. We are glad you enjoyed the quiet and took advantage of our guest discount at the IHOP !  A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, NJ Center, GM

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Friendly check in. Clean place. Good location.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Tara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, quiet, friendly place to stay!
I was in the area for a wedding so only stayed one night. I plan to return in the fall and think this will be a great place to stay and take advantage of activities such as hiking in the local mountains as well as visiting Tombstone and Bisbee.
Respuesta de General Manager, el 18 ago. 2016
We are very happy that you enjoyed your stay and will be very happy to see you return this fall! Thank you for your review! Happy Travels!

8/10 Bueno

Julie, New York, NY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient Stay
The location is perfectly on a main street and not too far from the army post, with lots of food nearby and things to do. Quiet and clean hotel, great accommodating staff (got me a few hour late check out free of charge) nice hotel gym and wonderful complete room with kitchen appliances and anything you would need to use in the kitchen as well.
Respuesta de NJ, el 23 nov. 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Bueno

Gene, simi valley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good
That one word equals a great review to us. Thank you for letting us know you found us 'Good' We hope that'll bring you back to us!

10/10 Excelente

Mom, CA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Repeat
We had stayed here before to visit our son who was training at Fort Huachuca.. Liked it the first time and booked it again.
Respuesta de NJ, el 28 abr. 2016
We were glad to see you again! We know you are proud of your son and we are grateful for his Service!

10/10 Excelente

Jennifer, Lake Havasu City

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Stay at the Candlewood Suites ....
Had a nice time at the Candlewood Suites in Sierra Vista. It worked great for us, we loved having a full size fridge & freezer (and being right next door to the IHOP was great too!). Everything was very clean and it was very quiet up on the top floor.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel, good price
Nice staff, easy parking, central to everything. Room was clean and spacious. Comfortable pillows but I didn't sleep well.
Respuesta de NJ, el 29 abr. 2016
Thank you for the encouraging words. Sleep quality is important to us as well. We strive to give our guests the conditions they need to get the rest they need while away from home.

8/10 Bueno

allison, crystal lake IL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The heating/cooling system was not working properly our first night. Jim--head of maintenance--responded promptly the next morning and took care of the problem. He was very competent and personable.
Jim was happy to read your comments. Our staff take great pride in resolving guest issues quickly so you can get on with your stay. Thank you for your feedback!

4/10 Malo

carl

Le gustó: Limpieza y comodidad de las habitaciones
Respuesta de General Manager, el 18 ago. 2016
Thank you for your feedback - it is always appreciated

4/10 Malo

Lucy, Casa Grande. AZ

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
OK hotel in town
There was a war between the refrigerator and the heater as to which could make the most noise. There was no one available to address the issue except allow us to move to another smaller room. Finally turned off heat and unplugged the refrigerator so we could sleep.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quality of service
Very nice place to rest in comfort

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Get Away
Stayed one night. Good customer service. Room was big and clean.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely Fabulous!
Staff was wonderful. I'm a hotel snob and a clean freak. I travel with disinfectant wipes that's how crazy I get about the hotel rooms. Let's just say it was clean and I didn't need my wipes. Will be back to stay again without a doubt.

10/10 Excelente

Melanie, Phoenix

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A totally new experience
We were in town for a couple of different reasons. We had never stayed at Candlewood Suites before and we were pleasantly surprised at the service, the accommodations and the general appearance of the room. We will definitely consider this hotel for future visits.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall it was a good experience. The front desk employee was hospitable. The room was clean. Thanks!

10/10 Excelente

robert, new mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
centerally located
Every thing went as planned;great experience ; extremely nice staff

10/10 Excelente

jerry, Sierra Vista

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This was my first time at this brand hotel very nice rooms, stuff was great check in right away got sign up for rewards program called the room to tell me it was done so I didnt have to wait

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel with very friendly staff. Rooms are spacious and mini kitchen is more than adequate. Although there is no restaurant, an excellent IHOP is right next door.

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay.
Having stayed at several other places in Sierra Vista, this was by far the best place yet and I will stay again when in town. The price is reasonable, the staff friendly and helpful, and the room clean and very comfortable.

8/10 Bueno

Christopher, Ewa Beach

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sierra Vista
Complimentary breakfast would have been nice...

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sierra vista
Perfect place and quite nice.

10/10 Excelente

no nick please

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
great stay
Super comfortable, clean and quiet. I will definitely stay here again.

6/10 Aceptable

Charles