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Opiniones de Oasia Hotel Novena, Singapore

4 out of 5
Oasia Hotel Novena, Singapore
8 Sinaran Drive, Singapore

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 424 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 399 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 126 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 1001 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the location, the friendly staff and the price.
Se hospedó 5 noches en diciembre de 2019
Respuesta de Sivabalaganesan, el 18 may. 2020
Dear Sir/Madam, Thank you for taking the time to give your valuable review. We are glad to learn that you have had a pleasant stay, and enjoyed the friendliness of the service as well as the convenience and accessibility of our location! Indeed, we are proud of our staff, who strive to create a memorable stay for our guests, and reflect the service standards guests have come to appreciate and love. Rest assured your kind words will be relayed to the team! Thank you once again for your feedback and we hope to have the honour of hosting you once again in the future. Until then, Journey Well... Warmest Regards, Sivabalaganesan Front Office Manager

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en junio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena opcion realcion calidad precio
BUen hotel, cama comoda, justo encima del metro y de un centro comercial. Piscina muy bonita.

8/10 Bueno

Vidar R. Legaspi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

Gavin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Cleaning staff were amazing - always smiling and made the rooms immaculately clean. Reception staff were friendly and efficient, albeit a bit robotic I’ve had warmer service elsewhere. The rooms were alright. Areas are showing wear and tear. Alot of staining on the window side seating area, and for the bathroom there were definitely areas of adhesive repairs which weren’t done at a high standard (Literally slapped on thickly) . Pressure for the taps were a lot, even by turning the taps on slightly you’d get splashed instantly. The glazing between the room and bathroom was just confusing, the frosted effect does not work and you can clearly see the person naked on the other side if you’re in the bedroom. The manifestation which has been applied on the glass is useless and a blind system would have been suffice. I can’t imagine how it would be if you were sharing a room with colleagues or friends… Overall, a nice stay and was suitable for the short stay. However, the bathroom condition needs to be sorted out.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Frederick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is great with easy access to the Novena MRT. The rooms are a good size and the staff are very friendly and helpfull. I would not hesitate to stay here again.
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Ching Wa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good!
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, Excellent Staff, Nice Accomodation.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Ajit

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

George

Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Karl Trygve

Se hospedó 8 noches en marzo de 2024

6/10 Aceptable

Octavio

Viaje de negocios
Service cordial but a bit amateur. Gym and pool have only ONE place for one person at a time to shower and change.
Se hospedó 5 noches en marzo de 2024

8/10 Bueno

Alice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very close to MRT. Get around easily to everywhere in the city.
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Annabelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and helpful staff. Seamless check in and check out. Linked to the mall, perfect for rainy days or super hot days.
Se hospedó 6 noches en febrero de 2024

8/10 Bueno

Andrea

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel with shopping mall and food options next door. Conveniently situated with direct link to Novena station in basement. Nice swimming pool in hotel although very cold even hot tub was luke warm. Generally friendly staff we would stay here again.
Se hospedó 6 noches en febrero de 2024
Respuesta de OHN, el 20 feb. 2024
Dear Sir/Mdm,We appreciate you taking the time to share your experience here with us and thank you for your 4/5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

10/10 Excelente

Rabia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was beautifully maintained, clean and directly accessible to the subway line. The room was bright, had comfortable beds, a good shower and fluffy towels. The only issue I had was that the rooms were icy cold and changing the temperature on the airconditioning didn't make much difference.
Se hospedó 4 noches en enero de 2024

8/10 Bueno

Li Huang

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
整體來說都很乾淨舒適！
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Nadine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
n/a
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

cy

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Sing Yi

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Convenient access to mrt station
Se hospedó 1 noche en febrero de 2024
Respuesta de Charmine, el 14 feb. 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

10/10 Excelente

Annabelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The underground access to the shopping mall and MRT is great, especially when it rains or it's too hot outside. The hotel staff are friendly and helpful. The room was clean and quite spacious.
Se hospedó 2 noches en febrero de 2024
Respuesta de Charmine, el 14 feb. 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warmest Regards

10/10 Excelente

Nagie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was exactly what I needed for my first time in Singapore. The staff were friendly and helpful. The pool was very nice and always clean. The room was the perfect size for 1-2 people. And it is so close to the MRT (Singapore Metro). Definitely staying here again!
Se hospedó 6 noches en enero de 2024
Respuesta de Charmine, el 14 feb. 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

6/10 Aceptable

WK

Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
Location was great but there were a few things wrong with the room. 1) the bathroom sink was shallow and the water from the tap splashed everywhere, first time I used it I got the front of my tee all wet 2) found a piece of broken glass on the ledge above my head where I was sleeping. Had visions of it falling on my face all night! 3) the bed was very comfy but the pillows were super high. They didn’t have a soft option when i asked. Had to use a folded up bath towel, wasn’t a good night’s sleep. T
Se hospedó 1 noche en enero de 2024
Respuesta de Charmine, el 14 feb. 2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

6/10 Aceptable

Sarah

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Charmine, el 14 feb. 2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 3 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back to our hotel.Your Sincerely,Charmine GohClub Manager

6/10 Aceptable

Lily

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was not proper, I checked in at about 4pm and the room was not ready. Need improvement here. Drains need some works though (clocked sink) But overall hotel is fine. Room is good, location is good and close to MRT
Se hospedó 2 noches en enero de 2024
Respuesta de Charmine, el 14 feb. 2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

10/10 Excelente

Sin yee

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean and comfort. Decent room size, many tv channels my kids love it.
Level 11
Window view
Se hospedó 1 noche en enero de 2024
Respuesta de OHN, el 23 feb. 2024
Dear Mr/Mrs Sin Yee,We appreciate you taking the time to share your experience here with us and thank you for your 10 of 10 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

4/10 Malo

Irene

Se hospedó 7 noches en enero de 2024
Respuesta de Charmine, el 14 feb. 2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 2 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back.Your Sincerely,Charmine GohDuty Manager

6/10 Aceptable

gary

Viaje familiar
Le gustó: Servicio y personal
hotel was fine rooms very small hotel jad loads of little things not right like flooding of bothroom every day and and a smell of wee in bathooms no hot water for a day and the floor we had water leaks carpet was wet in hallways to be hounest would not stay at this hotel again
Se hospedó 4 noches en enero de 2024
Respuesta de Charmine, el 14 feb. 2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

10/10 Excelente

bob

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The restaurant in the hotel is overpriced and of average quality. Hours are limited. Fortunately there are plenty of good food options available very close .
Se hospedó 6 noches en diciembre de 2023
Respuesta de Charmine, el 14 feb. 2024
Dear bob, Thank you for dining at the Marmalade Pantry. We will surely share your feedback with them. Warmest Regards,Charmine Goh

8/10 Bueno

Jen

Viaje familiar
Le gustó: Limpieza y servicios
It is very convenient, has its own underpass to Novena MRT Station. Marmalade Pantry only serve buffet breakfast but sometimes guests may just want a piece of toast and coffee. Paid for two twin beds but given one single king, even though it was clearly specified two twin beds.
Se hospedó 11 noches en diciembre de 2023
Respuesta de OHN, el 23 feb. 2024
Dear Mr/Mrs Jen,We appreciate you taking the time to share your experience here with us and thank you for your 4 of 5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

8/10 Bueno

SHINJI

Se hospedó 10 noches en diciembre de 2023
Respuesta de Charmine, el 14 feb. 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

2/10 Terrible

Belinda

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Worst Check-In ever and general disappointment
I got to the hotel at 1.58p. Peak check-in time. There was already a huge line at check-in with one man seemingly taking up 1 of 2 clerks time. A 3rd came on but by them two other parties had taken up quite a bit of time. I had walked an hour from Chinatown. There was a couple there with a baby that got so frustrated the husband wanted to cancel with no penalty. Their baby was crying, there were now more people behind me in line. It was chaos. I asked what the problem was and the man had wanted to change floors. The correct response would have been to politely tell him that this was going to take a while and could he move aside whilst she attended to the chaotic scene. Or wait in his room and she would call him when she had a solution. I got to my room at 2.25p. Just as I put my bag down, it started to rain. Had I been checked in in a timely manner, I would have gotten a quick swim in the pool. Which was my main reason for staying there, teh second being I stayed at the Oasia downtown when it first opened and it was excellent. Ive never seen anything like it. The bathroom wasn't in great shape and the toilet ran quite a bit randomly. I could hear sounds like toilets being flushed from upstairs. Then the buffet breakfast was very expensive for the poor quality and lack of choice. The Park Royal Pickering was only $8 the day before and was THE best buffet breakfast I'd ever had. Then when I went up to the room and when I shut the door something fell. Ceiling or wall plaster.
Se hospedó 1 noche en diciembre de 2023
Respuesta de OHN, el 22 feb. 2024
Dear Mrs Belinda,Thank you for taking time off to share your experience through Expedia.I have noted your feedback on lapse in the the service delivery and will personally look into retraining and coaching of the team. I sincerely thank you for the opportunity given for improvement on the area cited and look forward to having another opportunity to regain your confidence and be of service to you again in the near future. Once again, I thank you for your feedback and wish you a pleasant week ahead. Best Regards,HafizSenior Guest Service Executive

10/10 Excelente

Joanne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I have been coming to this hotel for years. I love it! The service, staff and location are perfect !
Se hospedó 1 noche en diciembre de 2023
Respuesta de OHN, el 22 feb. 2024
Dear Ms Joanne,We appreciate you taking the time to share your experience here with us and thank you for your rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

6/10 Aceptable

CHIU YIN

The hotel's prime location, directly connected to the train station (MRT) and close to shopping centres, was undeniably a major plus. The abundance of eateries and restaurants nearby made dining options diverse and easily accessible. However, one noticeable drawback was the peculiar height of the toilet. It seemed elevated, possibly to accommodate taller individuals without them feeling cramped in the tiny space. Unfortunately, this design choice made it quite uncomfortable for shorter guests like myself. Sitting on the toilet felt oddly high and uncomfortable, detracting from an otherwise pleasant stay. In summary, if you prioritise location and accessibility, Oasia Novena offers a prime spot with numerous conveniences. Yet, the unconventional toilet height might pose an issue for guests who are shorter in stature. Despite this quirk, the hotel's proximity to transportation and dining options makes it a viable choice for those seeking convenience in their stay.
Se hospedó 3 noches en diciembre de 2023
Respuesta de OHN, el 22 feb. 2024
Dear Mr/Ms Chiu Yin,We appreciate you taking the time to share your experience here with us and thank you for your rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

8/10 Bueno

Valerie Georgia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La piscine présente sur la photo de l hotel m a été refusée. Accès réservé a certains clients Très déçue car j avais réservé pour profiter de la piscine roof top
Se hospedó 3 noches en diciembre de 2023
Respuesta de OHN, el 21 feb. 2024
Dear Ms Valerie,Thank you for taking time off to share your experience through Expedia.I have noted your feedback on the access to the level 22 pool which I apologise if it fell short of your expectations. I have also passed on your feedback to the team for improvement.I sincerely thank you for the opportunity given for improvement on the area cited and look forward to having another opportunity to regain your confidence and be of service to you again in the near future. Once again, I thank you for your feedback and wish you a pleasant week ahead. Best Regards,HafizSenior Guest Service Executive

8/10 Bueno

Joseph

Se hospedó 2 noches en diciembre de 2023
Respuesta de Charmine, el 14 feb. 2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 4 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back to our hotel.Your Sincerely,Charmine GohClub Manager

10/10 Excelente

Terry

Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Raghbir

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Good Hotel, Easy Access to Trains
Stayed in the Executive Room with access to the Lounge. The room was basic and even with the air con turned off, there was a buss throughout the night. It didn't bother my husband but I did have ear plugs so that helped. I'm suffer from coelic and the hotel was informed in advance. Initially, The Executive Lounge didn't cater for this but downstairs breakfast team eventually got the message. Also, gin & tonic was only available once in The Lounge after that they had none! The Executive Lounge does have a lovely pool and hot tub area. The Novena N/S train is under the B3 of the hotel. Very handy. Very clean. There is a shopping area by the train station, which is handy.
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Helen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Carsten Georg

Se hospedó 5 noches en diciembre de 2023
Respuesta de OHN, el 23 feb. 2024
Dear Mr/Mrs Carsten Georg,We appreciate you taking the time to share your experience here with us and thank you for your 5 of 5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

6/10 Aceptable

ROYAL

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor Services in Oasia Hotel Novena Singapore
Don't think to book or recommend this Oasia Hotel Novena in future. There are inserts on the room desk and with some smell for both rooms (booking 2 rooms). Staff: some are alright but some need to go for training again (poor management). In addition, our booking is One month ago. Hotel is offering the bed be King Bed for each room only. So, we assume this is King Bed room and request for same floor and giving one month time to arrange. At the end, the two rooms are arranged in the different floor. Hence, make the request and remind the request. However, the staff just answered this is your request. If you want, can try to search now. Finally, the rooms can be same floor but single bed and with inserts / dirty desk. Is it a quality services? Is it fair and reasonable services?? We booked the 2 rooms by one month ago and Paid The Full Amount at the same time after booking (SGD871.00) for one month ago. The request is same floor only. It seems the Staff showing / answering: this is your request and we will base on the room availability to arrange. Please understand that: this is one month in advance booking and payment is collected. In addition, during this one month, there are no news / update from the hotel. Anyway, the staff is on behalf of the hotel for poor services and the rooms are dirty and never experienced this before either in Singapore or Overseas (other countries)
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Anders

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Service på topp
Otroligt bra service. Personalen är fantastisk rakt över. Rent och fräscht överallt. Rekommenderas varmt.
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

vincenzo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly and super helpful staff
Nice hotel friendly and helpful staff. Our room was on top floor with very large window. MRT transport right under the hotel. Easy access to everything.
Se hospedó 6 noches en diciembre de 2023

6/10 Aceptable

Terri

Le gustó: Servicio y personal
The Good/The Bad
The Good- The location is fantastic. Being right above the Novena MRT station is a huge bonus and makes getting around so easy. There is lots of food in the area and you don't need to brave the heat or rain to get something to eat. For that reason alone I would consider staying there in the future. The Bad - The hotel rooms are quite dated and beginning to show their age. We had to change rooms due to a rattling AC, flickering lights and blinds that were ripped and letting light in. The second room was better but still had issues. The AC started to make noise after a couple of nights but we found that keeping it on the middle setting kept it quiet. I dont think the thermostat was working. We would set it fairly high and on low fan and it would still be just as cold as if it was set to a low temp. The bedside reading light stopped working but it wasn't an inconvenience. We had our sheets changed and twice I found rips. Once in the sheet and once the duvet cover (see photo). Ripped bedding is very poor for hotel at any price. Once when we left for the day and requested housekeeping it was not done. I think they are just understaffed in the housekeeping department and they have too many rooms to change over and things get missed.
Ripped Duvet cover
Se hospedó 12 noches en noviembre de 2023

6/10 Aceptable

Chris

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
OK , nothing special
No real appreciation of gluten free diet. Picture advertising pool is a con. Can only access from premium rooms. They only have one type of pillow, too hard.
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

SHIN WOONG

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Nobuko

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Novena駅直結で便利。スーパーも近く、便利な立地でした。コンセントがバスルームにないのが不便でした。
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

George

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Oasis Novena is located next door to the Novena MRT station.
Se hospedó 5 noches en diciembre de 2023