Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 105 de 338 opiniones" "
10 - Excelente
105
Puntuación de 8, es decir, Bueno. Basada en 153 de 338 opiniones" "
8 - Bueno
153
Puntuación de 6, es decir, Aceptable. Basada en 54 de 338 opiniones" "
6 - Aceptable
54
Puntuación de 4, es decir, Malo. Basada en 18 de 338 opiniones" "
4 - Malo
18
Puntuación de 2, es decir, Terrible. Basada en 8 de 338 opiniones" "
2 - Terrible
8
8.4/10
Limpieza
8.6/10
Servicio y personal
8.6/10
Servicios
7.8/10
Condiciones de la propiedad
8.8/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
JOSE
Viaje familiar
18 abr. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cerca de lugares para comer y comprar.
JOSE
Se hospedó 1 noche en abril de 2022
Respuesta de Team Santa Grand Hotel, el 19 abr. 2022
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority.
Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.
10/10 Excelente
Isaac, Singapore, east coast
29 oct. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es un hotel muy cómodo, con un personal muy amable
Isaac
Se hospedó 4 noches en octubre de 2018
10/10 Excelente
Cliente verificado
19 oct. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel bien ubicado. El personal fue muy agradable con nosotros
Cliente verificado
Se hospedó 4 noches en octubre de 2018
10/10 Excelente
Rosana, Argentina
17 feb. 2018
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Lindo hotel pero alejado del centro. Limpio. Cordial atención.
Rosana
Se hospedó 1 noche en febrero de 2018
8/10 Bueno
Cliente verificado
20 dic. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tuve un inconveniente pero tuve respuesta inmediata
Cliente verificado
Se hospedó 1 noche en diciembre de 2017
8/10 Bueno
Teppei
1 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Teppei
Se hospedó 3 noches en abril de 2024
Respuesta de Team Santa Grand Hotel, el 3 may. 2024
Dear Valued Guest, we are thankful that you chose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously, and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority.
6/10 Aceptable
Nitin
21 abr. 2024
Nitin
Se hospedó 1 noche en abril de 2024
Respuesta de Team Santa Grand Hotel, el 24 abr. 2024
Dear Valued Guest, we are thankful that you chose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously, and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority.
10/10 Excelente
Melanie
4 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Melanie
Se hospedó 5 noches en febrero de 2024
Respuesta de Team Santa Grand Hotel, el 7 abr. 2024
Dear Valued Guest, we are thankful that you chose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously, and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority.
10/10 Excelente
matthew, Duncraig
Viaje en grupo
25 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We needed a one night stay due to being let down by Jetstar and missing our connection. This place was awesome - relatively close to the airport but with bars and restaurants within easy walking distance.
matthew
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Santa Grand Hotel, el 29 feb. 2024
Dear Valued Guest, We are thankful that you chose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously, and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority. Team Santa Grand Hotel
2/10 Terrible
Aidan C
10 feb. 2024
Aidan C
Respuesta de Ratna , el 11 feb. 2024
Thank you for your feedback! I believed we have handled your reservation well despite it's not the hotel fault. and you told me that you are pleased with the service we provided. We will always try our best to provide the best service for our guests. Thank you.
10/10 Excelente
Keizo
10 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Keizo
Se hospedó 2 noches en febrero de 2024
Respuesta de Ratna , el 11 feb. 2024
Thank you for your wonderful rating. We are very delighted to hear that you enjoyed your stay with us. We hope to see you again in the near future.
6/10 Aceptable
Bob
20 dic. 2023
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Bob
Se hospedó 2 noches en diciembre de 2023
Respuesta de Team Santa Grand Hotels, el 21 dic. 2023
Dear Guest, We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority. Team Santa Grand HotelsBeyond Boutique, Experience like a Local.
10/10 Excelente
John
Viaje en pareja
14 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A1
John
Se hospedó 3 noches en marzo de 2023
Respuesta de Team Santa Grand Hotels, el 14 abr. 2023
Dear Guest, We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority. Team Santa Grand HotelsBeyond Boutique, Experience like a Local.
10/10 Excelente
Paul
Viaje en pareja
20 feb. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convinient, reasonable price
Paul
Se hospedó 1 noche en febrero de 2023
Respuesta de Team Santa Grand Hotels, el 20 feb. 2023
Dear Guest, We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority. Team Santa Grand HotelsBeyond Boutique, Experience like a Local.
Le gustó: Limpieza, servicio y personal, servicios
Excellent service..neat and clean.The best customer service
Mubarak Begum
Se hospedó 1 noche en junio de 2022
Respuesta de Team Santa Grand Hotels, el 8 jul. 2022
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority.
Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.
10/10 Excelente
Punithavathi
26 ene. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great staff
Smooth check in process. Clean and new looking room. Very convenient location.
Punithavathi
Se hospedó 1 noche en enero de 2022
Respuesta de Team Santa Grand Hotel, el 28 ene. 2022
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority.
Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.
6/10 Aceptable
Cliente verificado
Viaje familiar
13 dic. 2021
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Acceptable stay !
Front desk staff were friendly and warm with their services, check-in was a breeze. Hygiene was visibly strict and commendable as there’s some folks on quarantine sharing the same building on different levels. Nothing to worry about. The slight issue was thin walls/window surrounding the room so some work can be done on sound proofing. Overall decent experience.
Cliente verificado
Se hospedó 1 noche en diciembre de 2021
Respuesta de Team Santa Grand Hotel, el 28 ene. 2022
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority.
Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.
6/10 Aceptable
Shawn
8 ago. 2021
Le gustó: Servicio y personal y condiciones de la propiedad
not that great.
The pillows were way too soft and the room's walls are paper thin so I could hear anything and everything. What made it worse is that the hotel is located in a noisy area. The combination of these two things made it impossible to fall asleep.
Also I requested that they have an iphone charger so I could charge my phone. The hotel had an adapter but no lightning cable to connect the phone to. The hotel should invest in some spare cables for situations like mine instead of leaving us to scramble to find a way to charge our devices (because we forgot to bring out charger with us). Also there was no ice machine and I was told to use the ice tray in the freezer but because the ice tray was emptied before check in there was no way for me to have ice when I needed it.
Also final note: The bathroom needs to be better cleaned I discovered mold on the glass shower wall after steam had built up from showering and it was disgusting and frightening to behold.
Shawn
Se hospedó 1 noche en agosto de 2021
Respuesta de Team Santa Grand Hotel, el 11 ago. 2021
Dear Guest,
Thank you for leaving a review after your stay.
Please accept our most sincere apologies that did not meet your expectations. Every valuable feedback is taken seriously and our Team will strive to improve in service delivery. Once again, we are sorry for the unpleasant experience that you had.
Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.
10/10 Excelente
Mei Lee
5 ago. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice and clean
Mei Lee
Se hospedó 1 noche en agosto de 2021
Respuesta de Team Santa Grand Hotel, el 11 ago. 2021
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority.
Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.
8/10 Bueno
Cliente verificado
Viaje en pareja
16 may. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly and clean appearance of the lobby and hotel in general including the rooms. Friendly staff at check in. All smooth and easy!
Cliente verificado
Se hospedó 1 noche en mayo de 2021
Respuesta de Team Santa Grand Hotel , el 19 may. 2021
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority.
Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.
8/10 Bueno
Cliente verificado
Viaje en pareja
9 abr. 2021
Le gustó: Servicio y personal y condiciones de la propiedad
Nice modern deco
Cliente verificado
Se hospedó 3 noches en abril de 2021
Respuesta de Team Santa Grand Hotel , el 12 abr. 2021
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments. Every valuable feedback is taken seriously and our Team will strive to improve in service delivery. We look forward to seeing you again and will always have your needs as our highest priority.
Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.
10/10 Excelente
Cliente verificado
14 feb. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed here for few days. Room is clean, bed is comfortable. Can be a go-to place for a short stay.
Only thing that may need to be checked / improved is their Aircon. The room where we stayed, the aircon is not that cold.
Cliente verificado
Se hospedó 2 noches en febrero de 2021
Respuesta de Team Santa Grand Hotel , el 15 feb. 2021
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority.
Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.
10/10 Excelente
HS, Tampines
Viaje en pareja
12 dic. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Peaceful and clean hotel with nice staffs from front desk to cleaner.
HS
Se hospedó 2 noches en diciembre de 2020
Respuesta de Team Santa Grand Hotel , el 14 dic. 2020
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay. Thank you for the compliment and comments. We look forward to seeing you again and will always have your needs as our highest priority.
8/10 Bueno
Jenn
12 sept. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jenn
Se hospedó 1 noche en septiembre de 2020
Respuesta de Team Santa Grand Hotel , el 16 sept. 2020
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay.
Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority.
8/10 Bueno
Hwee Hwang
Viaje familiar
6 sept. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hwee Hwang
Se hospedó 1 noche en septiembre de 2020
Respuesta de Team Santa Grand Hotel , el 7 sept. 2020
Dear Hwee Hwang,
We are thankful that you choose Santa Grand Hotel for your stay.
Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority.
2/10 Terrible
Cliente verificado
18 mar. 2020
Cliente verificado
Se hospedó 2 noches en marzo de 2020
Respuesta de Chris, Ops Manager, el 24 mar. 2020
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay.
Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority.
8/10 Bueno
Marco
12 mar. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sympatisches Hotel mit guter Preis/Leistung
Sympatisches Hotel mit guter Preis/Leistung im noch wenig touristischen Stadtteil Katong. Zimmer/Bad geräumig, wir haben sogar ohne Anfrage einen Upgrade erhalten. Gute Busverbindungen nach Downtown, 15 Min. per Taxi vom Flughafen und ausgezeichnete lokale Verpflegungsmöglichkeiten rund ums Hotel. Frühstück primär asiatisch.
Marco
Se hospedó 3 noches en marzo de 2020
Respuesta de Chris, Ops Manager, el 12 mar. 2020
Dear Mr Marco,
We are thankful that you choose Santa Grand Hotel for your stay.
Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority.
10/10 Excelente
Cliente verificado
Viaje de negocios
1 mar. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
値段相応で最低限は揃っていてよかった。
Cliente verificado
Se hospedó 1 noche en febrero de 2020
Respuesta de Chris, el 5 mar. 2020
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay.
Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority.
8/10 Bueno
Cliente verificado
1 mar. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en febrero de 2020
Respuesta de Sylvia, el 1 mar. 2020
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay.
Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority.
Hotel Manager
8/10 Bueno
Cliente verificado
1 mar. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en febrero de 2020
Respuesta de Sylvia, el 1 mar. 2020
Dear Guest,
We are thankful that you choose Santa Grand Hotel for your stay.
Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority.
Hotel Manager
6/10 Aceptable
JUNG
20 feb. 2020
Le gustó: Limpieza y servicio y personal
쾌적한 잠자리를 제공하는 저렴한 호텔을 원하는분께 추천
객실이 생각보다(사진보다) 작아서 놀란것 외에는 싱가폴에서 금액대비 적당한 호텔이라고 생각합니다. 방은 좁지만 욕실 사이즈는 넉넉했어요.
주치앗은 예쁜카페와 맛있는 식당들이 많은 곳이라 선택했었고 호텔에선 잠만 자기때문에 호텔시설을 애용하는 분이 아니면 깨끗하고 쾌적하고 나쁘지않다고 생각합니다.
JUNG
Se hospedó 2 noches en febrero de 2020
Respuesta de Sylvia, el 20 feb. 2020
Dear Jung,
Thank you for the review and rating. Sorry to disappoint you in our room size. You may book our deluxe room category which is larger in size for your future stays.
Hope to be of service to you again in near future.
10/10 Excelente
Virginia, Woodstock Georgia
Viaje familiar
12 feb. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very affordable, very clean, very friendly counter staff as well as helpful. Stayed there twice so far! Rooms decorated nicely. Highly recommend!!!
Virginia
Se hospedó 1 noche en febrero de 2020
Respuesta de Sylvia, el 20 feb. 2020
Dear Virginia,
Thank you for the perfect rating and review. We are very pleased that did not disappoint you in our local hospitality touch.
Hope to be of service to you again in near future.
10/10 Excelente
Cliente verificado
2 feb. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenience for eateries.
Staff very friendly and helpful
Cliente verificado
Se hospedó 1 noche en enero de 2020
Respuesta de Sylvia, el 7 feb. 2020
Dear Anonymous,
Thank yor for the fantastic rating!
We are glad that you enjoyed your stay and our Team did not fail to deliver their local hospitality touch during your stay with us.
Hope to be of service to you again.
8/10 Bueno
TOSHIO
24 ene. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dear Toshio san,
Thank you for the review and rating.
We are glad that you find our hotel is convenient and staff service is good.
Hope to be of service to you again!
10/10 Excelente
Cliente verificado
Viaje familiar
21 ene. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were super friendly, helpful and couldn't do enough for us. Hotel pool was fantastic to cool down in after a hot day in the city. Location good, lots of local bars, restaurants and shops. Clean, comfortable and air conditioned...
Cliente verificado
Se hospedó 3 noches en enero de 2020
Respuesta de Sylvia, el 22 ene. 2020
Dear Anonymous,
Thank you for the great review and awesome rating!
Glad that our Team delivered their passion to serve during your stay with us.
We hope to be of service to you again.
Hotel Manager
10/10 Excelente
Au
Viaje familiar
17 ene. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Au
Se hospedó 1 noche en enero de 2020
Respuesta de Sylvia, el 22 ene. 2020
Dear Au,
Thank you for the awesome rating!
Hope to see you again.
Hotel Manager
6/10 Aceptable
Cecilia
Viaje en pareja
12 ene. 2020
The room is a bit small while the picture looks bigger. The breakfast is very limited and simple, not too much varieties to choose from.
Cecilia
Se hospedó 1 noche en enero de 2020
Respuesta de Sylvia, el 13 ene. 2020
Dear Cecilia,
Thank you for staying with us.
We are sorry that your stay is not to your expectations.
Our Superior room size is from 13 to 15sqm, Deluxe from 18-21sqm , Triple 21sqm-28sqm.
Hope above room size information will able to help in your decision in near future.
For breakfast, our Platypus restaurant serve Continental Breakfast therefore choice is indeed limitation, We will have 1 main dish, 1 Chinese porridge and remaining Continental items.
Hope to be of service to you again and the experience will not deter you in returning to us in near future.
10/10 Excelente
Cliente verificado
29 dic. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dear Anonymous,
Thank you for the perfect rating and review.
Hope to be of service to you again!
10/10 Excelente
Cliente verificado
Viaje en pareja
26 dic. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel smells really good. Check in was a breeze and location is also great. Close to many eating places and bars.
Cliente verificado
Se hospedó 1 noche en diciembre de 2019
Respuesta de Sylvia-Hotel Manager, el 31 dic. 2019
Thank You for the awesome review! We hope to see you again in future stays.
10/10 Excelente
HONG-YUN
25 dic. 2019
HONG-YUN
Se hospedó 1 noche en diciembre de 2019
8/10 Bueno
robert
Viaje de negocios
18 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good price with a pool
Good value for money. Only downside was the distance to the nearest MRT station and although the room had a window it looked out onto a side wall. However over all the staff we very helpful,the place was clean,wifi very good and the pool on top was great, i will stay here again
robert
Se hospedó 3 noches en diciembre de 2019
Respuesta de Team Santa Grand Hotel East Coast, el 19 dic. 2019
Dear Mr Robert On,
Thank you for the rating and valuable feedback on our hotel and Team service delivery.
We hope to be of service to you again!
10/10 Excelente
Hema
Viaje familiar
18 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hema
Se hospedó 5 noches en diciembre de 2019
Respuesta de Sylvia- Hotel Manager, el 31 dic. 2019
Dear Hema,
Thank you for the great ratings!
See you again in future stays.
6/10 Aceptable
saf
15 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Bad sleep
We were excited to come here as it has a nice pool on the roof. Pool was indeed nice and operational, but we could not use it unfortunately since the weather was to bad. That is not a fault of the hotel.
Staff was very friendly and very service oriented and the room looks nice. So far so good.
However, the wifi connection was extremely poor throughout our stay here. There was basically no access to internet from the room. So on a rainy day we could only use the television. Good thing was we did not have to use it for work that day.
At night the airco kept waking me up because cold air blew directly to my face. The double bed also woke us both up several times, because every movement on the bed the other person feels. I felt like a wreck in the morning.
Thus I was dissapointed with the quality of this room. Especially looking at the price of this accomodation.
saf
Se hospedó 1 noche en diciembre de 2019
Respuesta de Team Santa Grand Hotel East Coast, el 19 dic. 2019
Dear Saf On,
Thank you for your rating and feedback on our hotel service rendered. We apologize that our room conditions are not up to your expectations.
We hope will not deter you from returning to our hotel again in near future.
10/10 Excelente
Powda, Barbados
7 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property is ideally located close to everything. There is a shopping mall and plaza across the street and plenty of dining options on the same stretch.
The staff is extremely helpful, pleasant and knowledgeable. Special mention to Mery who took exceptional care of me while I was there.
Powda
Se hospedó 2 noches en diciembre de 2019
Respuesta de Team Santa Grand Hotel East Coast, el 19 dic. 2019
Dear Powda,
Thanks for the awesome rating and review!
We will share with Mery on your review and am sure she will feel awesome.
Hope to see you again in near future.
8/10 Bueno
SHS, Kuala Lumpur
Viaje en pareja
16 nov. 2019
Le gustó: Limpieza, servicio y personal, servicios
Good. Staff is friendly. Room is clean with all the necessary amenities. Only down side, is room is a bit small and corridor is not sound proof.
SHS
Se hospedó 3 noches en noviembre de 2019
Respuesta de Team Santa Grand Hotel East Coast, el 19 dic. 2019
Dear SHS,
Thank you for your rating and compliments. We are sorry on the room size and poor soundproofing. Hope to see you again in near future!
8/10 Bueno
Cliente verificado
3 nov. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is good value for money and suited me as it has a bus connection to where relatives we were visiting live. Though the room we stayed in was dated and not particularly large, it was comfortable and clean. There are good local restaurants, both cheap and more upmarket, and a fabulous ice cream shop called Birds of Paradise a few minutes walk away. There is a frequent bus service to the city via a number of routes with stops close to the hotel. The taxi ride to the airport is relatively short. I will stay here again on my next visit.
Cliente verificado
Se hospedó 4 noches en octubre de 2019
Respuesta de Santa Grand Central Reservation, el 4 nov. 2019
Hi Sir/Mdm, Thank you very much for your positive response on our hotel and we are glad that you had an enjoyable stay with us. Do come back to stay with us again, and we will be most delighted to welcome you back.
10/10 Excelente
Cliente verificado
24 oct. 2019
Cliente verificado
Se hospedó 1 noche en octubre de 2019
8/10 Bueno
Dave, Wales
18 oct. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good value. Excellent location, great local restaurants and bars all in walking distance, close to beach and East Coast park. Good bus route (but not yet convenient for the MRT although new line being constructed).
Dave
Se hospedó 20 noches en septiembre de 2019
8/10 Bueno
Cliente verificado
18 oct. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones