Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 453 de 1001 opiniones" "
10 - Excelente
453
Puntuación de 8, es decir, Bueno. Basada en 420 de 1001 opiniones" "
8 - Bueno
420
Puntuación de 6, es decir, Aceptable. Basada en 84 de 1001 opiniones" "
6 - Aceptable
84
Puntuación de 4, es decir, Malo. Basada en 24 de 1001 opiniones" "
4 - Malo
24
Puntuación de 2, es decir, Terrible. Basada en 20 de 1001 opiniones" "
2 - Terrible
20
9.0/10
Limpieza
9.0/10
Servicio y personal
8.4/10
Servicios
8.4/10
Condiciones de la propiedad
8.6/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Carolina
15 dic. 2019
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Carolina
Se hospedó 6 noches en diciembre de 2019
Respuesta de Emily Lim, Front Office Manager, el 16 dic. 2019
Dear Carolina, Gracious greetings from The Scarlet! We appreciate your positive ratings. Thank you for choosing to stay with us. We hope to welcome you back again in the near future for another pleasant stay.
6/10 Aceptable
Carlos
29 sept. 2019
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bonito hotel, mejorar en algunos detalles
Esta muy bonito sin embargo, consideramos que por ser boutique deberíamos de haber recibido un trato diferente, al llegar no estaba lista nuestra habitación, llegamos a las 16:00 hrs. Por otra parte la TV son muy pocos canales y me parece que la TC ya es un poco vieja, en el baño se salía el agua de la regadera por el piso, pésimo gusto hablarnos el día que nos íbamos a las 12:00 en punto cuando el hotel ni siquiera pudo cumplir con el horario de check in de la habitación, creo que algunos detalles si los cuidan puede mejorar la calificación
Carlos
Se hospedó 3 noches en septiembre de 2019
Respuesta de Emily, el 30 sept. 2019
Dear Carlos
Thank you for choosing The Scarlet Singapore for your recent stay. We apologized that your booking for Deluxe room was not ready upon your arrival as the previous guest have missed out the check out time at 12pm, therefore, our Reception Team have accorded a complimentary upgrade to an Executive Room with window for your stay with us.
We appreciated your feedback and we have contacted our current inhouse guest, the guest mentioned that the shower is working fine and we will definitely look into it to ensure.
We have a total of 16 TV channels and thank you again for taking time to share with us on the details which we will improve to meet your expectation.
We look forwards to welcoming both of you back again.
10/10 Excelente
Karla minerva
26 may. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente opción su personal es muy amable
Me quede impresionada con la atención del persona súper lindos todos y los cuartos muy limpios , les recomiendo mucho este hotel
Karla minerva
Se hospedó 5 noches en mayo de 2019
Respuesta de Emily Lim, Front Office Manager, el 27 may. 2019
Gracias Karla! for your perfect ratings! We are glad you had a positive stay experience and appreciate your recommendation. Thank you for making us the choice of your accommodation. We hope to welcome you back soon. Meanwhile, take care!
6/10 Aceptable
Cliente verificado
23 feb. 2019
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
La habitacion no tenia ventana, Presos durante la estadia. Solo un tragaluz en el techo.
Cliente verificado
Se hospedó 2 noches en enero de 2019
Respuesta de Emily Lim, Front Office Manager, el 23 feb. 2019
Dear Guest, Gracious greetings from The Scarlet! We appreciate your feedback. To share with you, The Scarlet is housed in a heritage building, which adds to the old world charm and uniqueness of this hotel. We offer a differentiating heritage experience of guest rooms in varying sizes, layouts and style with attention to details. The room you had have indeed natural skylight due to it's heritage design. We would suggest for your next visit, you might like to consider our Executive rooms and above. Just let any one of our friendly staff know your requirements, and they will be happy to assist you. Thanks for staying with us. We hope to welcome you back again in the near future.
8/10 Bueno
Fernando, Buenos Aires
22 may. 2016
Le gustó: Limpieza
Buen hotel, bien ubicado
Un lindo hotel boutique. Ubicado en Chinatown a 2 cuadras del subte. Con una decoración particular pero adecuada.
Fernando
8/10 Bueno
Ignacio, Mexico
4 feb. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Original hotel con buena ubicacion
Buena experiencia, excelente ubicación, instalaciones con mobiliario muy original. Lo único malo es que no todas las habitaciones tienen ventana
Ignacio
10/10 Excelente
Michael
29 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Michael
Se hospedó 10 noches en abril de 2024
4/10 Malo
amanda
Viaje familiar
27 abr. 2024
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
The location and style of this hotel is convenient and unique. But the interior needs refreshed. I unfortunately got a room that smelled like sewage and the hotel was sold out and I could not be moved so they came to spray air freshener. (Which didn’t work)
amanda
Se hospedó 2 noches en abril de 2024
Respuesta de Putri, el 29 abr. 2024
Dear Ms Amanda, Thank you so much for taking the time to share your experience at our hotel. We appreciate your feedback and are pleased to know that you enjoyed our prime location.We apologized for any inconvenience caused. We sincerely appreciate your understanding and flexibility during your stay with us. Your comments will guide us in continually enhancing our guests' experience. We truly look forward to the opportunity to welcome you back and provide an even more memorable stay.Warmest regards, Putri Guest Relations Officer
6/10 Aceptable
Michele Jean
Viaje en grupo
26 abr. 2024
Le gustó: Limpieza
Property seems a bit tired, as do the staff. Little effort to help us to our room with our bags, or offer much assistance at all. Entrance to the breakfast restaurant appears to take you almost into the kitchen. . Several "under maintenance " signs (e.g. fountain area on 2nd floor outside) appear to have been there for a long, long time. Room was clean and comfortable, although there was a lot of street noise. French doors leading to "balcony" don't fit tughtly, so sound rolls in. Balcony looks out on a parking garage - not conducive to sipping one's morning coffee while planning your day in Singapore.
Michele Jean
Se hospedó 1 noche en abril de 2024
8/10 Bueno
Michele Jean
26 abr. 2024
Le gustó: Limpieza y servicio y personal
Michele Jean
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Martin
Viaje en pareja
24 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is conveniently located next to Maxwell food center and less than five minutes from China town with great shopping and hawker stalls. The hotel offers many amenities with such simple things as water and snack that other hotels often charge for.
Martin
Se hospedó 3 noches en abril de 2024
Respuesta de Putri, el 29 abr. 2024
Dear Mr Martin, Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We are also thrilled to know that you enjoyed the complimentary minibar and snacks. We eagerly await your next visit and the chance to exceed your expectations once more.Warmest regards, Putri Guest Relations Officer
6/10 Aceptable
Susan
21 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is well located, next to a metro station and Chinatown. Be warned - the executive room is really small . We couldn't lay both open suitcases on the floor. If you have a room on the street side, take ear plugs. Staff were charming and helpful though.
Susan
Se hospedó 1 noche en abril de 2024
Respuesta de Putri , el 29 abr. 2024
Dear Ms Susan, Thank you so much for taking the time to share your experience at our hotel. We appreciate your feedback and are pleased to know that you enjoyed our prime location. We sincerely appreciate your understanding and flexibility during your stay. We apologize for any inconvenience caused however, we are glad that our staffs has made a positive experience during your stay. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warmest regards, Putri Guest Relations Officer
8/10 Bueno
Ian
Viaje en pareja
18 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Service was excellent. Free minibar. Close to Chinatown and MRT.
Ian
Se hospedó 3 noches en abril de 2024
Respuesta de Putri, el 29 abr. 2024
Dear Mr Ian, Thank you so much for taking the time to share your wonderful experience with us! Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experienceWe're also thrilled to hear that you truly enjoyed the complimentary minibar and our location lived up to your expectations. We look forward to welcoming you back for another wonderful experience in the future.Warm Regards,PutriGuest Relations Officer
10/10 Excelente
Justin
Viaje en pareja
2 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I’d rather not share how great this place is and I’d like to keep it a secret! Lovely staff. Free minibar. Welcome bottle of wine,
Beautiful and spotless room in a gorgeous building moments from Chinatown, Maxwell Hawker Centre, The MRT and so central. Wonderful.
Justin
Se hospedó 4 noches en marzo de 2024
Respuesta de Sirrull, el 15 abr. 2024
Dear Mr JustinThank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience.We also appreciate your positive comments about our super location in Chinatown.We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,Sirrull AsrahGuest Relations Officer
8/10 Bueno
Masayuki
Viaje familiar
31 mar. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Very lovely and comveniet hotel I have experienced in Singapore
Masayuki
Se hospedó 3 noches en marzo de 2024
Respuesta de Sirrull, el 15 abr. 2024
Dear Mr MasayukiThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm RegardsSirrull AsrahGuest Relations Officer
8/10 Bueno
Jane, Woking
Viaje en pareja
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice boutique hotel, if a little tired in places
Well placed for eating in busy, buzzy Chinatown
A short grab-ride to the main centre
Jane
Se hospedó 2 noches en marzo de 2024
Respuesta de Sirrull, el 15 abr. 2024
Dear Ms JaneThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We look forward to welcoming you back for another wonderful experience in the future.Warm RegardsSirrull Asrah Guest Relations Officer
10/10 Excelente
Olav
Viaje en pareja
27 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a unique hotel at a great location in Chinatown. Very comfortable room, spacious bathroom and a complimentary minibar restocked daily. Rooftop bar with a great view over the area.
Olav
Se hospedó 2 noches en marzo de 2024
Respuesta de Sirrull, el 15 abr. 2024
Dear Mr OlavThank you for staying with us and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. It's fantastic to know that you found your room comfortable and well-equipped with all the services you needed. We aim to provide a memorable and enjoyable experience for our guests. We're also delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction.We eagerly await your next visit and the chance to exceed your expectations once more.Warmest RegardsSirrull AsrahGuest Relations Officer
10/10 Excelente
Jungtark
23 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Great staff, hotel is in good condition. Can hear some young people being loud late night sometimes but it is in Chinatown with lots of bars nearby. The tradeoff is you get amazing location, can walk to Maxwell Food Center in 1 min, transit is nearby and a great hotel with excellent amenities
Jungtark
Se hospedó 2 noches en marzo de 2024
Respuesta de Sirrull, el 15 abr. 2024
Dear Mr JungtarkThank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We apologize for any inconvenience caused by the noise late at night. Your feedback is valuable in helping us in continually enhancing our guests' experience.We also appreciate your positive comments about our super location in Chinatown!Thank you again for your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm RegardsSirrull Guest Relations Officer
10/10 Excelente
Michael
Viaje familiar
11 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay one night
Very good
Michael
Se hospedó 1 noche en marzo de 2024
Respuesta de Sirrull, el 15 abr. 2024
Dear Mr MichaelThank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsSirrullGuest Relations Officer
10/10 Excelente
Roberto
Viaje familiar
6 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved this property and location! Great food at the hawker center one block away and metro also one block made it very easy to get around.
The staff was friendly. The rooftop bar was a nice place to enjoy the evening. The room was plush and quiet.
The pictures do it justice. It was well worth the value and I would recommend it!
Roberto
Se hospedó 3 noches en enero de 2024
Respuesta de Sirrull, el 15 abr. 2024
Dear Mr RobertoThank you for staying with us and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We're thrilled to hear that you enjoyed your stay and that our location lived up to your expectations. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. Once again, thank you for choosing the Scarlet Hotel, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm RegardsSirrull Guest Relations Officer
10/10 Excelente
Hasegawa
5 mar. 2024
Hasegawa
Se hospedó 2 noches en febrero de 2024
Respuesta de Puvan , el 16 abr. 2024
Dear Hasegawa, Thank you so much for taking the time to share your positive experience with us!Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 Excelente
Peter
23 feb. 2024
Peter
Se hospedó 1 noche en febrero de 2024
Respuesta de Puvan , el 16 abr. 2024
Dear Mr Peter, We're delighted that you enjoyed your recent stay with us, as reflected in your 5/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 Excelente
Nigel
19 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nigel
Se hospedó 4 noches en febrero de 2024
Respuesta de Kenneth Ong, el 20 feb. 2024
Dear Nigel,We're delighted that you enjoyed your recent stay with us, as reflected in your 5/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Regards,Kenneth OngSenior Guest Relations Manager
10/10 Excelente
Harry
Viaje en grupo, Viaje en pareja
19 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, service and location. Staff was superb and friendly. Restaurant in hotel was overly expensive and not noteworthy.
Harry
Respuesta de Kenneth Ong, el 20 feb. 2024
Dear Hary,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Thank you. Reagrds,Kenneth OngSenior Guest Relations Manager The Scarlet Singapore
8/10 Bueno
Andrew
16 feb. 2024
Andrew
Se hospedó 3 noches en febrero de 2024
Respuesta de Puvan , el 16 abr. 2024
Dear Mr Andrew, Thank you so much for taking the time to share your experience at our hotel. Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
8/10 Bueno
Christina
Viaje en grupo
12 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful staff, convenient location for bus and MRT, Chinatown just round the corner. The free minibars and snacks were a lovely touch.
Christina
Se hospedó 6 noches en febrero de 2024
Respuesta de Sin Yee, el 16 feb. 2024
Dear Ms Christina, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Best regards,Sin YeeGuest Relations Officer
8/10 Bueno
Michael
Viaje en pareja
11 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall we were very happy with the hotel and the service. However, they should review their price policy. Singapore is an expensive place but when we went to their rooftop bar and the food we ordered was served we were not sure if we should laugh or cry…We order „Truffle Oil Parmesan Fries“ (S$ 23) and a „cold cut platter“ (S$ 38)….Well…there was absolutely no sign or even taste of truffles in the fries; luckily the portion was so small that we survived this salt shock….But the cold cut platter was the (negative) highlight….Not only that we didn’t get some bread (okay, our bad … wasn’t mentioned on the menu - but hey….cold cut without bread?…) we got a sloppy arranged small platter with 3-4 (each) thin pieces of salami, ham, mortadella and a slightly larger than a fingernail pice of cheese….Was it least fresh? - Well not sure as it looked and tasted defrosted. So we spent S$ 61 for really crappy food…. :-(. PS: The drinks are also not cheap but still in an acceptable price range.
Michael
Se hospedó 1 noche en febrero de 2024
Respuesta de Sin Yee, el 16 feb. 2024
Dear Mr Michael,We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Best regards,Sin YeeGuest Relations Officer
10/10 Excelente
Kyle
Viaje en pareja
9 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel staff were exceptional, great service all around! The hotel is located in a very convenient spot. Very accessible to many subway lines. A lot of dining options within short walking distance. The hotel provided free bottled water and snacks/fruits, self served in the lobby which we really appreciated. They also provided a range of toiletries. Towels and sheets were very clean. Only downside is, the hotel itself seems to be very old. Carpet, and furnitures in the room such as desk, chairs, fridge etc needs to be changed. Carpets were very stained and walls are getting very old.
Kyle
Respuesta de Sin Yee, el 16 feb. 2024
Dear Mr Kyle, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Best regards,Sin YeeGuest Relations Officer
8/10 Bueno
Michelle
Viaje en grupo, Viaje familiar
5 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, a little tired but part of the charm, not really an issue, excellent location with easy access to the MTR, helpful staff, quiet, clean, great if you want a boutique hotel, highly recommend.
Michelle
Se hospedó 3 noches en enero de 2024
Respuesta de Putri, el 5 feb. 2024
Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We're also thrilled to hear that you found our staff to be friendly and helpful. It's always our goal to provide excellent service and make our guests feel at home. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Thank you.
10/10 Excelente
Dominique
31 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dominique
Se hospedó 10 noches en enero de 2024
Respuesta de Kenneth Ong, el 20 feb. 2024
Dear Dominique,We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Sincerely,Kenneth OngSenior Guest Relations Mnager
10/10 Excelente
Cliente verificado
28 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing staff. Scarlet hotel is proximal to Chinatown, the Hawkers place and near the metro which makes it convenient to see most of the sites in SINGAPORE. The minibar in the room is free which is a rarity. The small room and somewhat antiquated structure is nothing compared to the superb service of everyone in the hotel. They’re all great and that’s what made my stay extremely comfortable, enjoyable and special.
Cliente verificado
Se hospedó 1 noche en enero de 2024
Respuesta de Samantha, el 31 ene. 2024
Dear Sir/Madam,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
8/10 Bueno
jocelyn
27 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Return to the Scarlet
I was there 6 months ago and re visited. The room was fine but not as nice as previously in terms of lay out n size. Paid more but prob didn’t book early enough.
Comfortable but have issues when there are no normal windows.
Service was v good, everything was clean n I like the feel of the place. A little unusual, eclectic, different. Most enjoyable esp with Maxwell food court 2 min walk away!!
jocelyn
Se hospedó 3 noches en enero de 2024
Respuesta de Samantha, el 31 ene. 2024
Dear Ms Jocelyn,Thank you so much for taking the time to share your experience at our hotel. We apologize for any inconvenience caused by the absence of window in your room. Your feedback is valuable in helping us strike the right balance between heritage and modern convenience since our hotel is nestled in a historical building with its original structure and heritage. We sincerely appreciate your understanding and flexibility during your stay. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 Excelente
Carol
Viaje en pareja
27 ene. 2024
Check in was excellent. We arrived very early due to flight times and our luggage was stored until our room was ready , which was well before the normal check in time. The room was clean and comfortable. A little on the small size but was adequate for the time we stayed. The area around the hotel provided plenty places to eat as in China town. Marina Bay is close enough to walk although the metro is close to hotel. At check out, our cases were stored and a taxi ordered for us later in the day to return to airport. A big thank you to the staff , as the customer care was excellent.
Carol
Se hospedó 3 noches en enero de 2024
Respuesta de Samantha, el 31 ene. 2024
Dear Ms Carol,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. It's wonderful to know that despite the size of the room, you found it comfortable and equipped with everything you needed for your stay.Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 Excelente
Dominic
25 ene. 2024
Dominic
Se hospedó 2 noches en enero de 2024
Respuesta de Samantha, el 2 feb. 2024
Dear Mr Dominic,Thank you so much for taking the time to share your experience at our hotel. We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 Excelente
Sharon, Horley
24 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sharon
Se hospedó 5 noches en enero de 2024
Respuesta de Samantha, el 2 feb. 2024
Dear Ms Sharon,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 Excelente
David
23 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Contacted the Hotel while on our Cruise and got quick and informative replies. We wanted to know about luggage storage and early check in. When we arrived, we were told that there was a room available and were able to check in early. We were also given an upgraded room which was unexpected, but much appreciated.
David
Se hospedó 1 noche en enero de 2024
Respuesta de Reggita Sudirno - Marketing Manager | The Scarlet , el 24 ene. 2024
Dear David, Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. We look forward to the opportunity of hosting you once more.Safe travels and see you soon!Warm Regards,
8/10 Bueno
David
Viaje en pareja
20 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location next to subway station and Maxwell Food Court. Older property with small rooms but excellent and friendly staff. Also appreciated the complimentary mini bar. Quiet location and comfortable bed.
David
Se hospedó 3 noches en enero de 2024
Respuesta de Reggita Sudirno - Marketing Manager | The Scarlet , el 24 ene. 2024
Dear David,Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you found our staff to be friendly and helpful, and are delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction. We are also pleased to know that you enjoyed our prime location surrounded by vibrant restaurants and bars, hawker center, MRT station, and with China Town just across the street.We look forward to the opportunity to welcome you back and provide an even more memorable stay. Warm Regards,
10/10 Excelente
Robert
11 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The room we had was small but adequate. We were told that because it is an old building the rooms vary in size.
Excellent location. We were able to walk to much of what we wanted to see. There is a subway station down the street for further trips
Robert
Se hospedó 3 noches en enero de 2024
Respuesta de Reggita Sudirno - Marketing Manager | The Scarlet , el 24 ene. 2024
Dear Robert, We are delighted to have provided you with suitable accommodation for your trip here. It's wonderful to know that despite the size of the room, you found it comfortable and equipped with everything you needed for your stay. Your feedback is valuable in helping us strike the right balance between heritage and modern convenience. We aim to provide a memorable and enjoyable experience for our guests. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.
10/10 Excelente
Richard
Viaje en pareja, Viaje familiar
9 ene. 2024
Staff were absolutely terrific!!
Richard
Se hospedó 3 noches en enero de 2024
Respuesta de Reggita Sudirno | The Scarlet Singapore, el 24 ene. 2024
Dear Richard,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. We're thrilled to hear that you found our staff to be terrific. It's always our goal to provide excellent service and make our guests feel at home. We look forward to having the opportunity to welcome you back in the future. Warm Regards,
8/10 Bueno
Lawrence R
7 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lawrence R
Se hospedó 3 noches en diciembre de 2023
Respuesta de Reggita Sudirno | The Scarlet Singapore, el 24 ene. 2024
Dear Lawrence, Thank you for your recent stay and positive rating for us. We hope to have the pleasure of welcoming you back in the future.
10/10 Excelente
Pao
Viaje familiar
27 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We enjoyed our stay! The staffs are very friendly & helpful. They offered our family from three rooms to use the conference room for playing games and hangout!
Pao
Se hospedó 4 noches en diciembre de 2023
Respuesta de Reggita Sudirno | The Scarlet Singapore, el 24 ene. 2024
Dear Pao,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,
10/10 Excelente
Charlotte
Viaje familiar
27 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and hotel.
Lovely stay in the heart of Singapore.
Only complaint was we couldnt use the bar aa it had been hired out for a private function, personally i think hotel guests should always have a bit of the bar to go to as this waa a factor that made us choose the hotel. Disappointing.
Charlotte
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reggita Sudirno | The Scarlet Singapore, el 24 ene. 2024
Dear Charlotte,We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We apologize for any inconvenience caused by the unavailability of bar area. We sincerely appreciate your understanding and flexibility during your stay. Your comments will guide us in continually enhancing our guests' experience. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm Regards,
10/10 Excelente
Nobuko
14 dic. 2023
Nobuko
Se hospedó 1 noche en octubre de 2023
Respuesta de Reggita Sudirno | The Scarlet Singapore, el 24 ene. 2024
Dear Nobuko, Thank you for your recent stay and for awarding us a perfect rating. We look forward to welcoming you back for another wonderful experience in the future.
10/10 Excelente
Jonathan Neil, Ashington
Viaje familiar
19 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is in the heart of Chinatown. The closest MRT station is Maxwell which is perfectly situated opposite the Hotel, making it super easy to get anywhere you want in Singapore. The staff are amazing and the rooms comfortable and well equipped. The complimentary mini bar was a lovely touch, so you can relax after a long day. The roof top bar is also lovely with an Italian restaurant. The hotel is perfectly located in Chinatown and close to lots of bars and restaurants. Had a lovely stay and would highly recommend this hotel.
Jonathan Neil
Se hospedó 6 noches en noviembre de 2023
Respuesta de Reggita Sudirno | The Scarlet Singapore, el 24 ene. 2024
Dear Jonathan, We are delighted to hear that you had a topnotch stay and that our staff's professionalism, knowledge, and accommodating nature stood out during your visit.We appreciate your detailed feedback and are pleased to know that you enjoyed our prime location surrounded by vibrant restaurants and bars, authentic hawker center, MRT stations and with China Town just across the street.We're delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction.It's rewarding to hear that you highly recommend the Scarlet Hotel. We look forward to welcoming you back for another wonderful experience in the future.Warm Regards,
10/10 Excelente
alison
Viaje en grupo
18 nov. 2023
Over the top service. Impeccable rooms.
Steps from Chinatown and Nighthawk market.
Highly recommended.
alison
Se hospedó 3 noches en noviembre de 2023
Respuesta de Reggita Sudirno | The Scarlet Singapore, el 24 ene. 2024
Dear Alison, Thank you so much for taking the time to share your wonderful experience at The Scarlet! We are thrilled to hear that you had a great stay and that our location lived up to your expectations. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,
6/10 Aceptable
Erica
Viaje en grupo
2 nov. 2023
Le gustó: Servicio y personal
Just ok
Only stayed one night because we were going off to a cruise. Rooms are small, feels a little dirty but for what we were doing it was fine
Erica
Se hospedó 1 noche en noviembre de 2023
4/10 Malo
Margaret
26 oct. 2023
No le gustó: Limpieza y condiciones de la propiedad
It used to be excellent!
I stayed at this hotel 12 years ago and it was wonderful. Now it is very tired and disappointing. Nothing has been refreshed. Rooftop bar used to be wonderful. Now very sad.
Margaret
Se hospedó 1 noche en octubre de 2023
Respuesta de Puvan Arjunan | The Scarlet Singapore, el 26 oct. 2023
Gracious greetings from The Scarlet! We appreciate your ratings and feedback. We will review and look into it.We constantly strive to improve and exceed our guests' expectations. Thank you for choosing to stay with The Scarlet.We hope to welcome you back sometime in the near future.Thank you.
10/10 Excelente
Alexandra
13 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful stay. The staff were so helpful, the minibar was free and well stocked (with soft drinks and tiger beer) and there was a snack table available all day at reception.
The staff were very helpful and friendly. You can leave your luggage for the day, and they'll give you a map and recommendations.
The bed was so comfy too, and the shower was a little dated but had good water pressure and temps. A TV with a couple of English speaking channels other than CNN (including HBO).
The hotel is also really conveniently located next to/in Chinatown and near a metro station.
There's also a cute little rooftop bar!
Alexandra
Se hospedó 2 noches en octubre de 2023
Respuesta de Priya, el 24 oct. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Priya Reservation Officer
10/10 Excelente
Carl Francis
Viaje en pareja, Viaje familiar
11 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Customer Service
Carl Francis
Se hospedó 1 noche en octubre de 2023
Respuesta de Priya, el 24 oct. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Priya Reservation Officer
8/10 Bueno
Marc
9 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly and helpful staff. Charming hotel close to metro and several dining options. Comfortable bed with excellent A/C. Lovely shower but tight squeeze around the toilet.
Marc
Se hospedó 4 noches en octubre de 2023
Respuesta de Priya, el 24 oct. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Priya Reservation Officer