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Opiniones de The Black Horse Hotel Grassington

3.5 out of 5
The Black Horse Hotel Grassington
4 Garrs Lane, Grassington, Skipton, England

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 68 de 96 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 23 de 96 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 4 de 96 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 96 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 96 opiniones" "

9.6/10

Limpieza

9.6/10

Servicio y personal

9.4/10

Servicios

9.2/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Kate

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Gail

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Rob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

JOHN, Upland

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it was a good stay

10/10 Excelente

Tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabulous hotel
Lovely hotel in gorgeous village of Grassington. Cannot recommend The Black Horse highly enough. Rooms are spacious, clean with lovely bed linen, beds are really comfortable. Lovely thick white towels. Rooms exceptionally clean. Breakfast at the hotel top notch. Staff are attentive without being intrusive. Booked an evening meal at the hotel, which was lovely. Booked to stay again in December.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Mildred

Viaje familiar
Le gustó: Limpieza y servicio y personal
Our room was very small for our needs however the staff were very accommodating to us and extremely understanding and helpful,the manager was fabulous. Breakfast room is lovely and is very spacious with delicious food.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Douglas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel with nice pub stocked with various beers.staff friendly and rooms very nice. Food very good.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

STUART

Se hospedó 2 noches en julio de 2023
Respuesta de Millie, el 7 ago. 2023
Thank you for you valuable feedback, we hope to see you again soon!

10/10 Excelente

Robert, Harwood

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A wonderful spot which I look forward to visiting again! Perhaps discourage smoking right in front of the pub door, and provide new guests with instructions for getting checked in (i.e. drop bags on patio, go park your car, come back and get checked in).
Se hospedó 3 noches en junio de 2023
Respuesta de Millie, el 7 ago. 2023
Thank you for taking the time to leave feedback. we do try and discourage smoking unfortunately this isn’t always successful as we hope due to it being an outdoor space. I hope this didn’t dampen your stay and we hope to see you again!Kind Regards

10/10 Excelente

John

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful hotel in a beautiful village! Friendly and helpful staff! We will be back!!!
Se hospedó 3 noches en junio de 2023
Respuesta de Millie, el 7 ago. 2023
We are really pleased you enjoyed your visit, we hope to see you again soon!

10/10 Excelente

timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice Inn in beautiful historic village.
Se hospedó 2 noches en junio de 2023
Respuesta de Millie, el 7 ago. 2023
Thank you for your wonderful feedback, we hope to see you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful place!
Absolutely beautiful place! It has been so tastefully and beautifully decorated! And the breakfast was varied and delicious! I really enjoyed my stay! Only thing that could be improved upon were that the staff sometimes seemed really rushed at breakfast, so much so that they were dropping things all over the place and made you feel rushed and anxious, which isn’t a what you want to feel when you’re on vacation and are trying to relax.
Se hospedó 2 noches en junio de 2023
Respuesta de Millie, el 7 ago. 2023
We are pleased to hear you have enjoyed your stay. Thank you for your valuable feedback, i will pass this on to our team.We hope to see you again soon!Kind Regards

6/10 Aceptable

Michael

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Kay

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Ellie, el 19 may. 2023
Thank you so much for your excellent rating, we look forward to welcoming you again in the future!

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The standard double room was very clean with good furnishings. The staff were very friendly and efficient. The food is superb. We will be back.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Graham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly welcome
Lovely place to stay, very friendly helpful staff. Lots of great walks and Grassington picturesque with the Christmas lights
Se hospedó 2 noches en enero de 2023
Respuesta de General Manager, el 23 ene. 2023
Thank you so much for your kind feedback and hope to see you soon.

10/10 Excelente

Joanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic experience from start to finish. Friendly, helpful staff. Lovely clean room . Ideal central location for the village and surrounding areas
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Mrs Belinda jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2022
Respuesta de Owner, el 8 sept. 2022
Thank you for your great rating.

10/10 Excelente

Wendy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and friendly.
Lovely place, staff friendly and helpful.Overnight parking on Hebden Road. Lovely breakfast. Would stay again.
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Miriam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short break
A great stay, staff were all really friendly, room was okay but a bit small so will probably go for the King next time. Food was excellent.
Se hospedó 3 noches en marzo de 2022

10/10 Excelente

jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great service
Great service Shame about the inconsiderate couple in the next room who left their dogs alone to bark and be distressed
Se hospedó 1 noche en enero de 2022
Respuesta de Black Horse Team, el 9 ene. 2022
We're so sorry to hear about the poor dog. We always encourage our guests to bring the dog with them wherever they go, including the pub and restaurant. If this ever happens again, please let one of the team know, so we can contact the owners.

10/10 Excelente

Ron

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel for the countryside amenity close by
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short break in grassington
The black horse was excellent in every way. Just off the market place. Food was amazing, both dinner and breakfast. The hosts should be very proud of their lovely hotel. All staff were super friendly.
Se hospedó 2 noches en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Property was very nice. Parking was an issue.
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

sheenagh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We will be back😀
Lovely hotel. Staff very friendly and efficient. Unfortunately due to the national staffing issue within the hospitality business the bar and restaurant weren’t open during our stay. The breakfasts was excellent! Will definitely return and stay here
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

james

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de The BH Team, el 3 ago. 2021
thank you

8/10 Bueno

Nick

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Covid Stay
Stayed at the Black Horse Hotel in mid-September '20. We felt safe from a COVID perspective, but have the following observations to make: - On first entering the room, it was clean, but the door was unlocked so we could not confirm whether anyone had been in after the cleaning. - About half of the guests we met on the stair-wells / corridors were not wearing masks or face coverings, although the hotel had asked us to do so due to the inability to social-distance; we also met several staff members in these areas who were not wearing a face-covering. - Some bar and serving staff (breakfast) had their visors pushed up on the top of their heads so as to make the face visor a pointless addition to their PPE. Management - you cannot control what customers do, but please reinforce the message with staff about correctly wearing PPE for both their safety and that of customers.
Se hospedó 3 noches en septiembre de 2020
Respuesta de Owner , el 29 sept. 2020
Thank you for your review. We leave all doors unlocked and have never had an issue with people entering them. Until the last week wearing face coverings was not compulsory so staff wore them the majority of the time but occasionally took them off for comfort when not in close contact with customers. Since this has been made compulsory face coverings are worn at all times by all staff. We hope to see you again. Kind Regards

2/10 Terrible

Cliente verificado

Se hospedó 6 noches en septiembre de 2020
Respuesta de Owner , el 28 sept. 2020
I would like to know why you have giving such a low rating with no explanation? If you could please contact the hotel via email with any feedback. Kind Regards

8/10 Bueno

Alison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de Owner, el 14 sept. 2020
Thank you for your review. Kind Regards

10/10 Excelente

Jean, Wales

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent hotel on our Way of Roses cycle journey. Accommodating staff, lovely room, beautiful village and surroundings. Fantastic evening meal and breakfast plus a lock up for our bikes. Thank you
Se hospedó 1 noche en agosto de 2020
Respuesta de Owner, el 27 ago. 2020
Thank you for your review. We hope to see you again. Kind Regards

10/10 Excelente

Sophie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely stay for our 2 year anniversary. Great food in the hotel, plus a fantastic location. Will stay again
Se hospedó 2 noches en agosto de 2020
Respuesta de Owner, el 24 ago. 2020
Thank you for your review. We hope to see you again. Kind Regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Very clean and staff very friendly despite the current circumstances
Se hospedó 1 noche en agosto de 2020
Respuesta de Owner, el 24 ago. 2020
Thank you for your review. We hope to see you again. Kind Regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2020
Respuesta de Kind Regards , el 27 jul. 2020
Thank you for your review.

8/10 Bueno

James

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020
Respuesta de Owner , el 22 jul. 2020
Thank you for your feedback. Kind Regards

8/10 Bueno

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice pub right in the centre of Grassington
Lovely pub right in the centre of Grassington. The staff were very friendly and helpful. We had a good stay although the room felt slightly dated and the bed was very hard
Se hospedó 1 noche en julio de 2020
Respuesta de Owner, el 21 jul. 2020
Thank you for your review. Our rooms are constantly updated so yours may have been on the list to do next. We do hope to see you again. Kind Regards

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de Owner , el 25 mar. 2020
Thank you for your review. We are very happy to hear you enjoyed your visit and we hope to see you again soon. Kind Regards

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Owner , el 20 feb. 2020
Thank you for your review. We are very happy to hear you enjoyed your visit and we hope to see you again soon. Kind Regards

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent value for the price we paid
We were very well looked after. It was excellent value for the price we paid.
Se hospedó 1 noche en febrero de 2020
Respuesta de Owner, el 13 feb. 2020
Thank you for your review. We are very happy to hear you enjoyed your visit and we hope to see you again soon. Kind Regards

10/10 Excelente

Geoffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2020
Respuesta de Owner , el 10 mar. 2020
Thank you

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en enero de 2020
Respuesta de Owner, el 24 ene. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

sonia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will definitely be returning
Went for my husband 60th from stepping in to leaving staff were lovely nothing to much trouble .
Se hospedó 1 noche en enero de 2020
Respuesta de Owner , el 13 ene. 2020
Thank you for your review. We are happy to hear you enjoyed your stay and hope to see you again. Kind Regards

10/10 Excelente

Antoine&Jan, Llanwnog, Caersws

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful village, great accomodation. Breakfast was the best in the area.
Se hospedó 1 noche en enero de 2020
Respuesta de Owner , el 10 ene. 2020
Thank you for your review. We do hope to see you again. Kind Regards

8/10 Bueno

Edmund

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A gem in the Dales
Beautiful location ....Character in abundance....A potential stay with a difference.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Owner, el 23 dic. 2019
Thank you for your review. We would have liked to know what we could have done better for a score of 10 but we do hope to see you again. Kind Regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2019
Respuesta de Owner, el 18 dic. 2019
Thank you for your review. Kind Regards

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de Owner, el 26 nov. 2019
Thank you for your review. We are happy to hear you enjoyed your stay.

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A lovely friendly village pub with good accommodation and excellentlocation
Se hospedó 1 noche en noviembre de 2019
Respuesta de Owner , el 20 nov. 2019
Thank you for your review. We are very happy to hear you enjoyed your visit.

10/10 Excelente

Nick

Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

Rebecca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel, great location not far from Skipton or main road to other locations. Plenty to do locally or just relax in the pub downstairs.
Se hospedó 2 noches en octubre de 2019
Respuesta de Owner, el 28 oct. 2019
Thank you for your review. We hope to see you again soon. Kind Regards

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Black Horse Hotel
Very friendly staff. Excellent food and service. Highly recommended
Se hospedó 2 noches en octubre de 2019
Respuesta de Owner, el 17 oct. 2019
We are delighted to read this positive feedback, thanks for posting your comments. We hope this means you will be planning another visit soon! Kind regards

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved staying at TheBlack Horse. The staff were lovely and welcoming and nothing was too much trouble. Our room was nicely decorated and the bedding and towels were good quality. We had an evening meal and it was superb. The breakfasts were great too. Overall it is a lovely place to stay,in a great location. We will definitely go back again,and it won’t be long either. Having stayed at quite a few places in the Dales this is by far the best, especially the special deal we got for 2 nights. A very well run establishment with friendly staff who made you feel very welcome.
Se hospedó 2 noches en octubre de 2019
Respuesta de Owner , el 11 oct. 2019
Thank you for your wonderful review. We are so happy you enjoyed it and we look forward to seeing you again soon. Kind Regards