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Opiniones de Palazzo Jannuzzi Relais

Palazzo Jannuzzi Relais
Vico S. Aniello 39, Sorrento, NA

Opiniones

9.8

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 213 de 249 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 29 de 249 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 4 de 249 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 249 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 249 opiniones" "

9.8/10

Limpieza

9.8/10

Servicio y personal

9.4/10

Servicios

9.8/10

Condiciones de la propiedad

9.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carla Rueda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Mariana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Best of the Best! Adorable!! Great hotel. Super clean and the best breakfast in town with lots of homemade delicatessen. I love it. Thank you!!!!
Respuesta de Ariane , el 9 oct. 2023
Thank you!!!

6/10 Aceptable

VIKEN

Viaje de negocios
Le gustó: Servicio y personal y servicios
Es un inmueble antigua bonito pero no tiene las comodidades que uno busca según el precio que paga El desayuno es muy bueno
Se hospedó 4 noches en agosto de 2023
Respuesta de Ariane , el 4 sept. 2023
Dear Valued Guest,Thank you for taking the time to review and staying with us.I am little bit surprised of your comment as our hotel is located in the heart of Sorrento, everything is walking distance. Our hotel is very modern and lightly.Your room was 45mtqs with 4 balconies and a big terrace furnished with sunbeds, umbrellas and chairs. The room has complimentary coffe, tea, slippers and bathrobe. The tv is a smart tv where you can also watch netflix, amazon prime.. wi-fi, strong air conditioning, daily housekeeping and the bathroom is equipped with courtesy set. Also at your check-in you had a bottle of Prosecco as welcome. We appreciate that you enjoyed our home made buffet breakfast and we look forward to meeting you in a near future

10/10 Excelente

LUIS M

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Gonzalo

Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Lucia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de ariane , el 15 oct. 2022
Thank you!!

10/10 Excelente

Carolina

Se hospedó 4 noches en abril de 2022

10/10 Excelente

Cesar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buenísimo!
Muy buen hotel, el personal y el servicio excelente, el desayuno muy personalizado, la ubicación perfecta en el centro del pueblo.
Se hospedó 3 noches en mayo de 2019
Respuesta de Ariane Jannuzzi, el 5 jun. 2019
Grazie ! We are happy you enjoyed your stay at my Place . See you soon! Ariane Jannuzzi

10/10 Excelente

SERGIO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
99% perfecto. Solo un detalle
Todo excelente. Solo un pequeño tema a tener en cuenta, en nuestra habitación, la numero 12 había bastante ruido durante la noche y según nos dijeron en la conserjería se trata de un problema del aire acondicionado del restaurant que funciona en la planta baja. Por favor se debería resolver.
Se hospedó 5 noches en julio de 2018
Respuesta de Ariane, el 19 sept. 2018
Dear Sergio, thank you very much for sharing your experience. We have already provided to fix the problem related to the noises in the room. Thank you very much for feedback. We wish you all the best and to welcome you here again very soon. Best regards

10/10 Excelente

Anna I 25A, Panamá

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
¡Una joya en la Plaza Tasso!
Un hotel excelentemente ubicado, muy pintoresco, con una maravillosa atención y su desayuno es fabuloso. No desaproveche la oportunidad de hospedarse en este hotel.

10/10 Excelente

Natalio, Argentina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel familiar alucinante
El hotel esta en el mejor lugar de Sorrento a pocas cuadras de la terminal de trenes , se nota que es un hotel familiar por el empeño que ponen para atender alos pasajeros

4/10 Malo

Erik, Berkeley

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I booked the junior suite room 26 on the top floor on December 23, and it is an an awkward and defective room. It is too-the-roof room with low ceilings and a weird half floor in the room. The sound insulation of the roof is non-existent and the skylights are not sound sealed. Because of the street party on 12.23, we could not sleep, so I asked for a different room at 12.45 am, and it was much quieter. At checkout I asked them to charge me for the standard room, and they said I paid thru Expedia, so there was nothing they could do. I just asked Expedia to call them and ask for same, and they lied and said both rooms were junior suites, so no discount needed. The suite had a kitchen and dining area and huge patio. The second was just a room. The service was stuffy and mediocre. The decor is pretty dated. The breakfast was just ok. You can find better among the many Sorrento hotels.
Respuesta de Barbara, el 25 dic. 2023
Dear Valued Guest,Thank you for staying with us for your one night stay.I'm sorry that you couldn't sleep because of the noisy. We are situated in the main square of Sorrento and you reserved a Christmas holiday so there was more nightlife then usual. The priority was to solve the noise and not the room size. The night porter showed you a different room (that was 35mtsq) situated on a different side and level from your room "26" that is also one of the most appriciated room of our hotel. However, as soon as you saw the new room we did not received any complaint and you were happy with the new room. We have just one standard room in the hotel that has two windows without view so it is not very fair to indict us that we downgraded your room. On our website there are plenty photos showing our personalized and absolutley modern touch and all rooms categories. You can easily see that the standard room showed is not the one you had. We have come to meet you in all the possible ways by offering you a room change and also we did not charge your rooms extra.We apologize we did not meet your expectations and we wish you to come back in a future to demonstrate the quality of our service and let you have a more comfortable stayWarmest regards, BarbaraGuest relation

10/10 Excelente

Cheryl

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Timothy, North Augusta

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was in the heart of the action of the city. Everything's in walking distance. The staff was great. The breakfast was excellent. The room was great. The outsourced parking was a good price and service was great. Wonderful experience. Will come back.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Barbara, el 25 dic. 2023
Thank you so much for you wonderful review !We look forward to meeting you in a near futureKind regards,Barbara

10/10 Excelente

Cassie

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was such a fantastic stay! I stayed here last week with my family, boyfriend, and brother's girlfriend, and everything was perfect. The staff were all so accommodating and kind. Every bedroom was different and unique and so adorable. The kitchen was one of my favorite spots, and it had a home-like vibe to it with stunning white tables and chairs and accents of yellows and blues. This is also located in the most fantastic part of Sorrento, and it is quiet and super safe!! I would make this the place I stay at every time I visit Sorrento because I know I will get fantastic service and a beautiful place to stay.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Barbara, el 25 dic. 2023
Thank you so much for your wonderful comment !Warmest regards,Barbara

10/10 Excelente

Marielena

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pros: - they storage my luggage after check out to tour the city - 5 min walk from train and bus stations, and 10 min walk to the ferry port - city center prime location in the city, hotel located in palazzo and the start of their historic city center - Rooms are clean, spacious and nice - Friendly and helpful staff that speak English, staff available 24 hours at the hotel - Lift/Elevator is available - Free wifi and cable channels Cons, but not dealbreakers: - mattress is a bit hard ( wish hotel added gel mattress forms, easier on the back). - Breakfast is very basic, but nice that the hotel still offers it to their guests - Had a back room, and on certain days like holidays/weekends, music and noise can be heard very late at night from the restaurants near by, didn’t bother us much however, some pp might do, so bring your ear plugs if that’s the case. Overall, it’s a great boutique hotel, but the prime location is a winner.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Bangwei

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Barbara, el 25 dic. 2023
Thank you!!

10/10 Excelente

Sally

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sunny Sorrento Stay
Up a side road next to the fauno bar. Lovely bright reception on 1at floor. Barbara was very helpful. There ia a lift for suitcases. They arranged valet parking for us which was great as they would bring your car whenever needed. Really bright and clean b&b. The room was beautiful and very large with a large balcony looking over a side road. Big bed, good aircon and wifi. Lovely big shower and bathroom.safe and mini bar also in room. They offer a good selection breakfst and will aend to your room for a small cover cost. They have a 24 hr reception so available if you needed anything. Fantastic central location with easy access to all the restaurants in Sorrento.
Se hospedó 3 noches en octubre de 2023
Respuesta de Barbara, el 25 dic. 2023
Dear Mrs Sally,Many thanks for your wonderful review, we really appreciate !Kind regards,Barbara

10/10 Excelente

OFELIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful family owned hotel
The Palazzo is a family owned hotel with a sensational breakfast and atmosphere. The breakfast is served in a dining room and one can enjoy it al fresco away from the crowds. A little noisy but there are quieter rooms if chosen. Worth it!
Se hospedó 4 noches en octubre de 2023
Respuesta de Ariane , el 9 oct. 2023
Thank you!!!!

10/10 Excelente

Jill

We loved everything about Jannuzzi. From the welcome we received from the front desk attendant to our lovely apartment-like room, to our private deck and charming breakfast terrace…we could not have been happier. The only challenge was finding the entrance to the hotel the first time and maneuvering the parking of the car. It was a small inconvenience compared to the wonderful experience we had here.
Se hospedó 2 noches en octubre de 2023
Respuesta de Ariane , el 9 oct. 2023
Thank you!!!

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Palazzo
Great location, room was charming and spacious, bathroom excellent, friendly & very good breakfast.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ariane , el 9 oct. 2023
Thank you!!!

10/10 Excelente

Zachary

Se hospedó 1 noche en septiembre de 2023
Respuesta de Ariane , el 9 oct. 2023
Thank you!!!

10/10 Excelente

Elizabeth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect place to stay in Sorrento. Great room with a view. We could walk all over (shopping, beach, or just explore) and there were places to eat or grab a drink around every corner. We enjoyed our stay here! The luggage elevator and glass entrance door are pretty neat too.
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

SHERRON

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location ..easy walk …just lovely. Clean and very nice staff. Wonderful communication before and after arrival. We will be back.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ariane , el 9 oct. 2023
Thank you!!!

8/10 Bueno

Jackie

Se hospedó 3 noches en agosto de 2023

8/10 Bueno

Jackie

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I am very conflicted on how to rate the property. The hotel itself is lovely and in a great location. The service leading up to our stay was amazing - booked excursions and transfers for us really promptly. However when we arrived we were given a room where the air conditioning was clearly not working. The first woman told us there was no problem but when we complained again the second woman said they knew there was a problem but couldn’t get a technician. We asked for a new room and were told they could move us for only one night of our three night stay - doesn’t help. It was fixed on the second day and it was fine that night. Lying here in bed on the third night and it’s not working again - no use complaining as nothing can be done. Oh and our room is right beside the breakfast room so quite loud in the morning. As noted I think the property is great, breakfast is awesome, most staff are helpful but service fell a bit short given all the great reviews
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hotel Januzzi Relais is a fun boutique hotel in the middle of Sorrento. It’s convenient to everything and the staff are really friendly and helpful. And the price is quite reasonable for what you get. We stayed in the junior suite which was quite spacious. A good spot!
Se hospedó 1 noche en julio de 2023
Respuesta de Ariane , el 9 oct. 2023
Thank you!!

10/10 Excelente

Sissag, Sherman Oaks

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dear Barbara, I wanted to write to you since you were the one who wrote me first after I made my reservation on Expedia at your family owned and operated, Palazzo Jannuzi Relais hotel. Sometimes in life, someone goes so far beyond expectations that it literally changes a person's life. You and your family are that person. I am still incredibly overwhelmed by my recent visit to your hotel . I could not have imagined that my family and I would be met with such courtesy hospitality and kindness. Your attentiveness to me and my family provided us with one of our most memorable vacations and we appreciate you more than I can possibly express. One of your aunts, not only did she go out of her way to make our stay at the family owned hotel one of the best experiences of my life, but she also made restaurant reservations by calling owners of well known establishments to let them know of our arrival. Your aunt at the front desk, went above and beyond anything we could have even thought of asking for. She is just amazing . Sorrento is a wondrous city . Palazzo Jannuzzi is a phenomenal hotel in a great location . I could not more highly recommend your hotel . All my best, Dr Boghikian
Se hospedó 5 noches en julio de 2023

10/10 Excelente

Sabrina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Palazzo Januzzi is an immaculate property and we had a wonderful stay. The location is safe and convenient if you are travelling with kids or teens. The breakfast was excellent. My only complaint is the noise from the piazza on Saturday night, which kept us up all night. Despite the noise, I will definitely return to this property and recommend it to others.

10/10 Excelente

Elizabeth, Mississauga

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent location with friendly staff and terrific room size.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Ann-Christin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super beliggenhet! Bra frokost og hyggelig betjening
Se hospedó 4 noches en julio de 2023

10/10 Excelente

Keren

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel friendly stuff got complementary sparkling wine bottle that was great location can’t be better
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Fariba

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent friendly and clean property while perfectly situated in the middle of town. The location cannot be any better!! We will stay there again! Great and very resourceful staff with really nice breakfast.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Timothy

Se hospedó 3 noches en mayo de 2023

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location (very walkable to all shops, restaurants and the marina), clean & spacious room with great views, awesome staff - very helpful and kind.
Se hospedó 4 noches en abril de 2023
Respuesta de Barbara, el 22 may. 2023
Thank you!!!

10/10 Excelente

Tracy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location. Lovely hotel with very comfortable beds and a delicious breakfast. They recommended a driver who brought us for a day trip to the Amalfi coast, and he was also top notch.
Se hospedó 2 noches en marzo de 2023
Respuesta de Ariane, el 6 abr. 2023
Thank you for your nice review!!

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Fabio

Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Rebeckah

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Donald, Farmers Branch

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location on the main square, right in the middle of the action. No onsight parking, but they use a service to pick up and deliver your car whenever you want. Cool restaurant below the hotel. Open air, but covered from the elements. We had an after dinner drink every night before going up to the room. We had a few travel hickups while there. Staff were top notch in helping us with solutions. We would definitely stay there again.

10/10 Excelente

Cynthia

Le gustó: Comodidad de las habitaciones
Lovely Place
Lovely stay in the suites for five nights, as a destination jump off point for Capri, Almalfi Coast, Pompeii, etc. We did not have a car but manged on the public train and bus system quite well. House made daily breakfast was really good!
Se hospedó 5 noches en noviembre de 2022

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabulous hotel in the center of Sorrento
The Jannuzzi family have put their heart and soul into this hotel and it shows. Each room is uniquely decorated and spacious. Our room overlooked the Piazza Tusso which was a joy to watch with the crazy Italian traffic but when you closed the door to the balcony, you didn't hear a thing. The staff, the breakfast, the rooms, the decor and the location are the best. If you're ever in Sorrento defiantly stay here.
Se hospedó 5 noches en noviembre de 2022

10/10 Excelente

Rebecca, Klamath Falls

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location!
Se hospedó 2 noches en octubre de 2022
Respuesta de Ariane, el 9 nov. 2022
Thank you so much! Hope to welcoming you again ! Ariane

10/10 Excelente

Hashim

Se hospedó 2 noches en octubre de 2022
Respuesta de Barbara, el 15 oct. 2022
Thank you!

10/10 Excelente

Adam

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room had a very large balcony overlooking the bustling city center. It was a great location and we loved being able to sit on the balcony. Also, the breakfast was lovely. The ambiance of the breakfast area was delightful. The staff at breakfast was very nice and made some of the best cappuccinos we had in all of Italy. We loved this hotel!!
Se hospedó 2 noches en septiembre de 2022
Respuesta de ariane , el 15 oct. 2022
Thank you !!

10/10 Excelente

Ankit

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Jayme

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved it here! The location is right in the heart of everything. The staff is friendly, the rooms are really spacious and clean, and the breakfast had a good selection. Overall there was great communication before and during the stay. The store that’s connected (I think it might have existed even before the hotel) also has really beautiful pieces if you are looking for something local to take home and they give a discount for staying at the hotel!
Se hospedó 3 noches en septiembre de 2022
Respuesta de ariane , el 15 oct. 2022
Thank you!!!

10/10 Excelente

Alexandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Palazzo Jannuzzi is located in centre plaza of Sorrento. It has a spectacular view and position. The property is very well maintained and very clean. Rooms are very spacious as well as the bathrooms and hallways. It has also elevator access. They offer a fantastic breakfast, in rustic style and almost everything is homemade. Staff is very friendly and professional. Definitely will come back and stay at this hotel.
Se hospedó 3 noches en agosto de 2022
Respuesta de Barbara , el 25 ago. 2022
Thank you!!!

8/10 Bueno

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location.
Se hospedó 1 noche en agosto de 2022
Respuesta de Barbara , el 25 ago. 2022
Thank you!