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Opiniones de Econo Lodge Inn & Suites Heavenly Village Area

2.5 out of 5
Econo Lodge Inn & Suites Heavenly Village Area
3860 Lake Tahoe Blvd, South Lake Tahoe, CA

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 190 de 865 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 261 de 865 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 175 de 865 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 113 de 865 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 126 de 865 opiniones" "

7.0/10

Limpieza

7.6/10

Servicio y personal

6.4/10

Servicios

6.2/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Jose

Se hospedó 3 noches en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 1 oct. 2023
Hello Jose, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Patricia

Viaje familiar
No le gustó: Limpieza y servicio y personal
Sucio y mal servicio de recepción pésima y prepotente jamás haría una reserva en ese lugar sorevenden las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de front desk, el 16 sept. 2022
We apologize for the inconvenience.

10/10 Excelente

Marcos

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
To esta bien
Se hospedó 4 noches en agosto de 2022
Respuesta de front desk, el 5 sept. 2022
Thank you for staying with us.

10/10 Excelente

DANIEL MARQUEZ

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y servicio y personal
Todo bien, buen lugar bien precio
Se hospedó 1 noche en julio de 2022
Respuesta de D, el 19 jul. 2022
Querido Daniel Gracias por tomarse el tiempo para escribir su resena. Apreciamos su opinion

10/10 Excelente

Luis Mario Garcia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en diciembre de 2021
Respuesta de D, el 24 dic. 2021
Thank you Luis for taking the time to rate your recent lodging. We hope to see you soon.

10/10 Excelente

Ivania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de D, el 14 feb. 2021
Dear Ms.Ivana We appreciate you taking the time to rate your lodging experience.

2/10 Terrible

Roberto

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible and dirty motel
Horrible experiencia,la alfombra manchada y sucia,no habia una Mesa ,ni una silla donde poder sentarse,las camas se movian estaban flojas,las luces del bano estaban en Reparacion,una muy Mala noche ,un pesimo motel ,muy descuidado todo el edificio,no lo recomiendo,Jamas volvere a ese motel😡
Se hospedó 1 noche en noviembre de 2020
Respuesta de D, el 22 nov. 2020
Querido Sr.Roberto Lamentamos que su visita reciente fue tan desagradable , su satisfaccion es muy importante para nosotros y el saber que no pudimos ofrecerle una estadia satisfactoria hace notar que tenemos mejoras que hacer. Esperemos nos de una oportunidad mas en el futuro.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice experiencia
Muy bueno todo! Y el desayuno fue lo mejor! Muy completo! Buen precio !
Se hospedó 2 noches en noviembre de 2019
Respuesta de D, el 23 dic. 2019
Muchas gracias por sus comentarios. Felices fiestas

6/10 Aceptable

Avisai

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2019
Respuesta de Front Desk Staff, el 5 abr. 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
El internet no funcionaba y no habia ningun desayuno continental, solo cafe

2/10 Terrible

marcelo, los angeles c.a

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel mus desagradable
Muy mala la atención.nunca hay nadie en la oficina.la limpieza deja mucho que desear.dos días sin cambiar toallas.ni aspirar la habitación.ofrecen desayuno continental.. Y lo único que hay es café y unas mini galletas un desastre al salir tube que dejar la tarjeta pegada en la puerta llame 4 veces nadie salio a atender definitivamente nada recomendable

10/10 Excelente

Rosa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de MP - Guest Relations Manager , el 6 abr. 2024
Hello Rosa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excelente

William

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My fiance and I had a great time here. Staff was nice, the free breakfast was very well-provided (even more expensive places didn’t have any free breakfast), the water pressure and heating was good for both the room and the shower. They had a guy clear out the parking lot when there was over 7 inches of snow. I highly recommend this place for cost effectiveness and quality.
Se hospedó 2 noches en marzo de 2024
Respuesta de MP - Guest Relations Manager , el 2 abr. 2024
Hello William, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excelente

david

Se hospedó 2 noches en marzo de 2024
Respuesta de CC - Guest Relations Manager, el 17 abr. 2024
Dear david, Thank you for leaving us a 5/5 rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again. Sincerely,

4/10 Malo

Erica

Viaje en pareja, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
We have stayed here multiple time in the past the person who check us in was not the friendliest.made me very uncomfortable Barely gave us any information about where our room was located didn't even mention that there was breakfast or what time it started or ended. So we didn't even get that. Wifi wouldn't connect. You could hear all the people above foot steps as-well as them snoring. Before when we asked for the suite with the hot tub it use to be located in the back now they gave us i guess an updated version but the tub is smaller and water was cold half the time. I doubt we will stay here again very sad and disappointed since this was our go too hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de MP - Guest Relations Manager , el 24 mar. 2024
Hello Erica, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Bueno

Christine

Se hospedó 1 noche en marzo de 2024
Respuesta de MP - Guest Relations Manager , el 10 abr. 2024
Hello Christine, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Malo

Jessica

No le gustó: Condiciones de la propiedad
The parking lot and surrounding area felt pretty dark which made me feel unsafe. Then, when I went to the room, there’s a door connecting to the other unit that I couldn’t lock, and that made me feel very unsafe that someone else could just enter my room without my permission in the middle of the night. I felt so unsafe that I chose to leave and stay at another hotel instead of staying the night there.
Se hospedó 1 noche en febrero de 2024
Respuesta de MP - Guest Relations Manager , el 26 feb. 2024
Hello Jessica, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Destiny

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de MP - Guest Relations Manager , el 21 feb. 2024
Hello Destiny, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Bueno

Tbag

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Breakfast Waffle was very good.
Se hospedó 1 noche en febrero de 2024
Respuesta de MP - Guest Relations Manager , el 12 feb. 2024
Hello TBag, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 Bueno

Marc

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Favorable facelift
I was pleasantly surprised by all the upgrades to the rooms, i.e. the new furniture, paint, tv, heaters, etc.
Se hospedó 1 noche en enero de 2024
Respuesta de MP - Guest Relations Manager, el 31 ene. 2024
Hello Marc, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excelente

Siarhei

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not expensive, close to state line, clean
Se hospedó 2 noches en enero de 2024
Respuesta de MP - Guest Relations Manager, el 28 ene. 2024
Hello Siarhei, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Bueno

Tom

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de MP - Guest Relations Manager, el 27 ene. 2024
Hello Tom, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excelente

Thiago

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So de ver a neve vale mto!
Se hospedó 1 noche en enero de 2024
Respuesta de MP - Guest Relations Manager, el 13 ene. 2024
Hello Thiago, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excelente

Yannan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de MP - Guest Relations Manager, el 13 ene. 2024
Hello Yannan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Bueno

Jennifer

Se hospedó 1 noche en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 21 ene. 2024
Hello Jennifer, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 Malo

MARLA

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Gross condition but good location
Picture in our reservation showed a nice jacuzzi and fireplace in the room. Upon our arrival, we were told we didn’t have that. I said this was misleading and the desk clerk said, "yes, a lot of people complain about those pictures." She then offered to give us a room that had one of the features, but not both. I resisted, and she blamed it on hotels.com (not her problem) and that besides, there were no available rooms with both features. Finally she said she would go check. Of course there was! She was young and I give her credit for good customer service skills. The room was large, clean, had a comfortable king bed/decent pillows, small refrigerator, microwave and wet bar. No carpets. Closet was big enough to hold our 4 coats and not much more. Nowhere to hang wet clothes but a desk chair and one upholstered chair. Bathroom was horrible: jacuzzi barely worked, broken tiles everywhere, peeling paint, dripping faucet, paint on tiles, hardware, floor, and fixtures. Heater worked well, but kept going off/on even when turned completely off. Would not stay there again. Very close to grocery stores, places to eat, walking distance to the lake & Stateline/casinos, 5 min drive to Heavenly.
Se hospedó 4 noches en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 1 ene. 2024
Hello Marla, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 27 dic. 2023
Hello Valued Customer, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

6/10 Aceptable

Karely

Se hospedó 2 noches en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 13 ene. 2024
Hello Karely, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excelente

Pamela

Se hospedó 1 noche en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 1 ene. 2024
Hello Pamela, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excelente

Minh Hue

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service
Se hospedó 2 noches en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 28 nov. 2023
Hello Minh Hue, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

2/10 Terrible

Luz

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
First able their remodololing the hotel there’s a mess all over, secondly our room had like fleas I was itching all over the floors were super dirty and the room was soo cold we had to leave the heater on and that heater was so old it was super noisy,
Se hospedó 2 noches en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 26 nov. 2023
Hello Luz, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Mark

Viaje familiar
Old rundown would not recommend it
Se hospedó 1 noche en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Mark, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Bueno

Igor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de MP - Guest Relations Manager, el 31 oct. 2023
Hello Igor, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Malo

Kelley

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The exterior is in really bad shape. The room we were given had construction debri in front of the door and still needed to be cleaned at 4pm. we had to drive back to get another room because it was around the corner. There was no cream or sugar for coffee maker. Lobby coffee was a half a block away. Heater was loud. Kept waking us up. The only positive, the bed was mostly comfortable. Would not stay again.
Se hospedó 1 noche en octubre de 2023
Respuesta de MP - Guest Relations Manager, el 31 oct. 2023
Hello Kelley, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 27 sept. 2023
Hello John, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good value for the dollar. Good breakfast!
Se hospedó 3 noches en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 27 sept. 2023
Hello Michael, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excelente

Catalina

Viaje en pareja, Viaje con mascota
Le gustó: Servicios
Great location
Se hospedó 2 noches en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 20 sept. 2023
Hello Catalina, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Aceptable

Candice

Se hospedó 1 noche en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 10 oct. 2023
Hello Candice, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

James

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 19 sept. 2023
Hello James, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Sue-Ann

Viaje de negocios, Viaje familiar con niños
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked that they had Keurig coffee. The sheets and towels were clean. The motel was very run down and dirty. The pool hadn’t been in use for years. Our bathroom sink was cracked, the toilet top was cracked, the floor was cracked and the air conditioner looked like it would fall off the wall and would start on fire if turned on.
Se hospedó 1 noche en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 19 sept. 2023
Hello Sue-Ann, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Bueno

Laurae

Se hospedó 1 noche en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 27 sept. 2023
Hello Laurae, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Bueno

ginaline

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 6 sept. 2023
Hello Ginaline, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de MP - Guest Relations Manager, el 4 sept. 2023
Hello Valued Customer, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

2/10 Terrible

Susan

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 31 oct. 2023
Hello Susan, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Patty

Se hospedó 1 noche en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 23 sept. 2023
Hello Patty, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Dante

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was really dirty such as the bathroom and the armchair in the bedroom. The upper portion of the walls in the bathroom was filled with drip marks with a brown hue. The fabric armchair was so dirty I could not believe any hotel would not throw it out. Other than those two unbelievable dirty places there was the somewhat typical, somewhat acceptable, “budget” hotel issues such as the gunky light switches and a bed light not working. There was not clothing hangers on the rack. The lady at the front desk was nice.
Se hospedó 1 noche en agosto de 2023
Respuesta de MP - Guest Relations Manager, el 2 sept. 2023
Hello Dante, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Bueno

Refija

Se hospedó 6 noches en agosto de 2023
Respuesta de MP - Guest Relations Manager, el 2 sept. 2023
Hello Refija, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

4/10 Malo

Dainon

No le gustó: Condiciones de la propiedad
Respuesta de MP - Guest Relations Manager, el 28 ago. 2023
Hello Dainon, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excelente

Olivia

Se hospedó 1 noche en agosto de 2023
Respuesta de MP - Guest Relations Manager, el 10 sept. 2023
Hello Olivia, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Suzanne

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The conditions were so poor I refused to stay there. Econo Lodge and Expedia are now saying they will not refund the fee. Absolutely unacceptable. Terrible service from Expedia. Horrendous hotel. Terrible experience on all fronts. Do not use Expedia. Do not stay at this place.
Se hospedó 1 noche en agosto de 2023
Respuesta de MP - Guest Relations Manager, el 13 sept. 2023
Hello Suzanne, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.