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Opiniones de Smart Apartments - Atlantic Mansions

3.5 out of 5
Smart Apartments - Atlantic Mansions
6 Empress Heights, College Street, Southampton, England

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 13 de 26 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 10 de 26 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 2 de 26 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 26 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 26 opiniones" "

9.0/10

Limpieza

8.4/10

Servicio y personal

9.4/10

Servicios

9.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Lorna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing apartment everything we needed was there 😊 will definitely stay again and would recommend.
Se hospedó 2 noches en mayo de 2022
Respuesta de Chris & Neil, el 7 jun. 2023
Thank you for your positive reviews! Your kind words mean a lot to us and we appreciate your support. We hope to see you again soon.Best regards,Smart Apartments

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient location and quiet stay
We liked the apartment and would stay again. It was within easy walking centre of the town yet quiet. We were lucky that there were sufficient inexpensive paid parking spaces close to the entrance of the apartment. Needing to have an access code to enter the building, and another for the lift was a slight nuisance but do-able. As the lift is quite small, and social distancing etc, it would have been nice to have the option of using stairs. The email 'discussions' before going were responsive and clear.
Se hospedó 2 noches en agosto de 2021
Respuesta de Chris & Neil, el 7 jun. 2023
Thank you for your positive reviews! Your kind words mean a lot to us and we appreciate your support. We hope to see you again soon. Best Regards, Smart Apartments

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property had everything we needed, it was spotlessly clean and very comfortable.
Se hospedó 2 noches en agosto de 2021
Respuesta de Chris & Neil, el 7 jun. 2023
Thank you for your positive reviews! Your kind words mean a lot to us and we appreciate your support. We hope to see you again soon. Best regards, Smart Apartments

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The apartment was beautiful! Very clean and spacious, felt very luxurious. The view was lovely especially at night time when everything was lit up, the only negative to the building was some days walking into the the foyer, smelt a bit off. The parking was a bit of an issue having to ensure you were awake everyday at 8am to sort out your parking ticket. Otherwise myself and my partner had a very lovely relaxed stay and would definitely recommend :)
Se hospedó 3 noches en junio de 2021
Respuesta de Chris & Neil, el 7 jun. 2023
Thanks for your review. We value your feedback and will use it to enhance our services for future guests. We appreciate your support and aim to exceed your expectations next time.Best regards,Smart Apartments

8/10 Bueno

Omar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2020
Respuesta de chris, el 11 may. 2021
Thank you for the review Omar

2/10 Terrible

Oliver

Viaje de negocios
No le gustó: Limpieza y comodidad de las habitaciones
Don't stay here - better options elsewhere
Do not stay here. The property is located in an area surrounded by students so expect loud and rowdy people shouting on the street outside at 2-3am (most nights). Don't expect to sleep with the window shut either as the heating is ridiculously hot even after following the basic instructions to turn it down/off. The iron spurts brown liquid over your garments that doesn't wash out. After speaking to the somewhat rude owner, no compensation was offered... Don't expect to cook in the kitchen as there is little to no cooking equipment. I stay in the city a lot for business and this is the worst place I have stayed in. There are other much better options elsewhere at a similar price - stay in them.
Se hospedó 4 noches en marzo de 2020
Respuesta de Director , el 13 abr. 2020
THIS REVIEW DOES NOT REFLECT THIS APARTMENT!! As you can see from our score on every single booking site this review does not reflect our property or business. We take pride in every single one of our apartments and have almost perfect feed back throughout our portfolio. This particular guest stayed with us multiple times and was a perfectly happy repeat customer until we couldn't issue a refund as the booking was cut short by his work. Please don't let this silly review put you off our apartments and feel free to contact us through Expedia for any questions. Cant wait to hear from you all. Many Thanks Neil Smart Apartments

8/10 Bueno

Vinay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A good place to stay in Dublin, would recommend...
The key apartments is a good place to live, lots of local restaurant, and walking/Uber is a good option go get to City Center. It's a small place, but clean and nice. You can hear people chatting outside late in the night (there is no A/C so windows were open), but never felt unsafe.
Se hospedó 2 noches en junio de 2019

8/10 Bueno

Sally

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2019

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en mayo de 2019

6/10 Aceptable

Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not quite what we were expecting
This accommodation was not quite what we were expecting, when the address says Oceanfront then we were expecting to be able to see the ocean but the building itself is onto the Marina which you can only see when on the balcony not from the lounge or bedrooms!! One of the window catches in the master bedroom had broken which meant the window did not seal so the wind was howling around all night. The window blind also does not fit the window very well and light is visable all around glad we were there in the winter and not summer. Beware of the shower controls in the ensuite they are very very stiff and can cease up. The dishwasher wasn't very clean. Nice bed linens and towels all very clean. Tea, coffee and sugar plus cleaning stuffs supplied. The apartment seems a bit tired and could do with some TLC and a good clean. We emailed about the window and shower the owner did come in that day to sort. When we came to leave the gate into the underground car park was being repaired which meant we were blocked in for 3 hours. Read any notices by the lifts!!
Se hospedó 3 noches en noviembre de 2018
Respuesta de Chris & Neil, el 7 jun. 2023
Thanks for your review. We value your feedback and will use it to enhance our services for future guests. We appreciate your support and aim to exceed your expectations next time.

8/10 Bueno

Greg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location, spacious with comfy beds.
The apartment we stayed in Empress Heights, was in a great location. Big and spacious, with comfy beds in each room. Plenty of towels and extra bedding. It was carpeted throughout, which carried a scent. Could do with a slight freshen up with some of the furtinure and the carpet to hard flooring. Overall satisfied with our stay.
Se hospedó 7 noches en septiembre de 2018
Respuesta de neil , el 25 sept. 2018
Thank you very much for your feedback, we will look into the carpet and get that changed. We hope to host you again as we have many apartments throughout the city. Safe travels

8/10 Bueno

Jonathan

Would stay here again
very clean, spacious and good location
Se hospedó 5 noches en agosto de 2018
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely apartment
the apartment is beautiful,in mint condition.is in town centre also very close to the port and shopping centre.
Se hospedó 2 noches en agosto de 2018
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

10/10 Excelente

Claire, UK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location, lovely apartment
We stayed for 3 days and were blown away by the apartment. It was clean, quiet and beautifully presented. Add to that a perfect location with restaurants and a play park within walking distance. We could not have asked for more. Communication with the hosts was perfectly judged and we felt they really wanted to make our stay extra special - highly recommended
Se hospedó 2 noches en agosto de 2018
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

8/10 Bueno

Ronny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2018
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Unable to access property on arrival key not in lock box. Very stressful time spent trying to get hold of somebody to let us in.
Se hospedó 3 noches en junio de 2018
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

10/10 Excelente

Sean

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2018
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

10/10 Excelente

mr s

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay at penthouse
Great stay, apartment was fantastic
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

6/10 Aceptable

Darragh

Overall we were not happy with our short stay
Collected key from building security. He grumbled that apartment should not be sub-let, but gave me the key anyway. When we got to apartment, it had not been cleaned. Called and emailed agent. Got a call back 30 mins later to say cleaner was at building, but we had the only key. I had to leave my lunch and go back to let her in. Then there was a problem that she didn't know we wanted two single beds made-up for our kids, which she didn't have sheets for. We resolved by pushing the two singles together and using double bed sheets. There was no follow-up from agent afterwards to make sure we were sorted. Double bed mattress was very soft and the bed was very creaky. Dishwasher did not work. Apartment was generally clean and well presented but overall we were not happy with our two-night stay.
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

10/10 Excelente

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommended
Very easy access to apartment. Well organised. Apartment was very clean and had all the facilities that you would need. I’m so happy that we chose this apartment and would highly recommend it to anyone.
Se hospedó 4 noches en noviembre de 2017
Hi Angela Thank you for taking the time to give us your feedback,its greatly appreciated. We're glad you enjoyed your stay with us and hope to have you stay again soon. Kind Regards Chris & Neil Smart Apartments

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A little difficult to find but once we were there it was perfect. Great value for the price too.
Se hospedó 2 noches en septiembre de 2017
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great apartment for your stay
Easy directions supplied and the area is very nice. Clean apartment with all the amenities you require. Could easily use this as a base for a week or more. Tesco express very handy for your essentials with a good choice of bars and restaurants on your door step.
Se hospedó 2 noches en julio de 2017
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

10/10 Excelente

Melanie, New York

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great accommodation. Close to many restaurants.
Really lovely to bedroom apartment. Close to stores, restaurants and historic sites. Very clean accommodation with many amenities. Would highly recommend!
Se hospedó 2 noches en julio de 2017
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Different but nice
The taxi cost from the airport was 22 euros which was several miles to the apartment. The building seems to be a converted medical facility gone condo, with 2 bed rooms 2 bathrooms (1st- shower and 2nd- large tub) with a full kitchen. Keep in mind that there is no A/C yet, fans were provided which worked for our stay in May. There is no “hotel like” office so, the key is in a lock box in the rear of the building. The unit was very quiet which was nice with pleasant tenants. The apartment is within walking distance to many restaurants, bars, super market and shopping on High Street. All in all, great stay for 2 and better for a family, 10 euros for taxi to the near cruise ship facility. Thanks, Chris and Neil
Se hospedó 2 noches en junio de 2017
Thank you very much for your feedback, was much appreciated and we would be happy to host you again. Many Thanks Neil & Chris

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well equipped, modern apartment, with good view
Only have good things to say about our stay...smooth check in, private underground parking, bright, modern apartment, very clean, beds comfortable, beautiful white towels and bedding, panoramic view. We became ' cruise ship spotters' , watching them depart at tea time and getting up early to see the new ones arrive. Helpful owners, only a text away. Will definitely be going back.
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments

10/10 Excelente

Caroline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great apartment right in centre of town
We had a great stay even though our accommodation was changed the apartment was perfect for our stay right in the centre of town so close to all amenities. The other apartment is on ocean village which has better views and plushness but we had all we needed. Check in and out was easy and the free parking excellent. Would definitely stay and use again.
Respuesta de Neil, el 21 sept. 2018
Thank you for your feedback we hope that we can provide you accommodation on your next visit. Thanks again Neil & Chris Smart Apartments