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Opiniones de Carpenter Street Hotel

2.5 out of 5
Carpenter Street Hotel
525 North Sixth Street, Springfield, IL

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 487 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 363 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 95 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 26 de 1005 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Hugo

Se hospedó 1 noche en diciembre de 2023
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Aceptable

Estefania

No le gustó: Limpieza y condiciones de la propiedad
Necesita una reforma urgente y mejorar la limpieza, aun asi nos fue bien para nuestro viaje en ruta.
Se hospedó 1 noche en marzo de 2023
Respuesta de Vicky, el 27 mar. 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Aceptable

Nicolas, Medellin

Viaje familiar
Le gustó: Limpieza y servicio y personal
Cerca de mucho, lejos de mucho. Depende de su plan en la ciudad
Se hospedó 1 noche en octubre de 2022
Respuesta de Vicky, el 24 oct. 2022
Gracias por quedarse con nosotros, apreciamos sus comentarios.

8/10 Bueno

F.JOSE

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lluvia intensa
Un Hotel previsible para el tipo de ciudad que es Springfield
Se hospedó 1 noche en septiembre de 2022
Respuesta de Vicky, el 8 sept. 2022
Gracias por hospedarse con nosotros, apreciamos sus comentarios.

8/10 Bueno

Marta

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Martin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de Vicky, el 14 mar. 2020
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Vicki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Carla

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good, responded to noise complaint promptly.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Jack

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff has always been GREAT!
Se hospedó 1 noche en mayo de 2024
Respuesta de Vicky, el 6 may. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Paulette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Vicky, el 6 may. 2024
Thank you for staying with us, we appreciate your feedback.

4/10 Malo

Lorraine

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Shocked this location has such good ratings. Less than mediocre at best. Front desk person was sitting on a bench out front chatting during what appeared to be a smoke break, so we stood around in the lobby for a good 10 minutes before I went and looked outside trying to figure out who worked the front desk. Since they were still in heavy conversation, I went back in and that is when she came in to check us in. Positives - she was apologetic and was quick after that. Located across from a hospital, so be prepared for sirens and helicopters landing. Convenient location to downtown but not a walking area, especially after dark.
Se hospedó 1 noche en mayo de 2024
Respuesta de Vicky, el 6 may. 2024
My sincere apologies that you weren't greeted by a staff member, this will be addressed as customer service is top priority to our guest. We appreciate your feedback so that we can address your concerns.

10/10 Excelente

Joanna Brian

Le gustó: Servicio y personal y condiciones de la propiedad
-
Se hospedó 1 noche en febrero de 2024
Respuesta de Vicky, el 29 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Kristina

Stay was nice
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 26 abr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Pascal Jean

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bonne adresse
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 23 abr. 2024
Merci de rester avec nous, nous apprécions vos commentaires.

8/10 Bueno

Dennis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great price for a downtown location.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 21 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was helpful, courteous, and knowledgeable. The room was spotless. The area and parking were very convenient. The blinds were dusty in the stairwell and there was some litter in the stairwell.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 19 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Barbara, chicago

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly, helpful staff. Convenient location. Good value.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 19 abr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

JOHN

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean rooms at a good price. Very nice staff that always spoke. Will stay there again!!
Se hospedó 2 noches en abril de 2024
Respuesta de Vicky, el 11 abr. 2024
Thank you for staying with us, we are happy that you enjoyed your stay and would love to accommodate you in the future. We appreciate your feedback.

10/10 Excelente

Steve, Olney

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Walking distance to Lincoln museum! Free parking.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 11 abr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Matthew

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Vicky, el 11 abr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Marianne, Cassville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for the money.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 11 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Sharon

Viaje en pareja
Le gustó: Servicios
The hotel was clean and price was reasonable. Plenty of parking and lot was nicely lit. It was very close to the event we were attending so that we could walk to it and felt safe.
Se hospedó 2 noches en abril de 2024
Respuesta de Vicky, el 8 abr. 2024
Thank you for staying with us. It is great to hear that you enjoyed your stay with us. We appreciate your feedback.

8/10 Bueno

Justin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was not terrible nor great, just good. It had the look and feel of an older Quality Inn or Super 8 (so if you’re familiar with those, it’s essentially that). Had free parking and a standard free breakfast which was great! Hotel itself was safe, but the surrounding area not as safe since multiple groups of homeless people hang out around there. Easily within walking distance to all the downtown stuff which I appreciated. All in all, probably the best overall hotel in the downtown area from what I saw looking at other hotels.
Respuesta de Vicky, el 8 abr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 4 abr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

James

Le gustó: Servicios
Very clean hotel in a great location
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky, el 4 abr. 2024
Thank you for staying with us, we appreciate your feedback.

4/10 Malo

Denise

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Vicky, el 3 abr. 2024
I'm sorry to see that there may have been a problem during your stay. If there is anything that you'd like to bring to my attention, please give me a call at 217-789-9100 and ask for the GM.

2/10 Terrible

Mark, SHAWNEE

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Disgusting. Checked in then immediately checked out. Used soap on the bathroom countertop. Looks like the room hadn't been cleaned in weeks. The room smelled. We were afraid to sit down on the bed or furniture. When we left, 5 minutes after checking in, the man at the front didn't seem to care nor did he seem surprised. The pictures do NOT represent what the hotel looks like or the condition of it. Highly do not reccommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky, el 1 abr. 2024
My sincere apologies! I personally thank you for your feedback because this is totally unacceptable and will be addressed, you should have never been checked into that room if it wasn't clean yet. We do take pride in our hotel and again I sincerely apologize.

8/10 Bueno

Carole

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bed was very comfortable and the room was spacious. Check-in and check-out were very quick and the staff was friendly. My room didn't have soap, but that was a minor inconvenience in an otherwise nice stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky, el 1 abr. 2024
Our apologies, that your room didn't have any soap. We will make sure to address that. We are happy to hear that otherwise everything else was fine. Thank you for your feedback.

6/10 Aceptable

maria

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
Front desk staff would rather be anywhere else. Not super clean, area looks iffy, can hear the plumbing from room above... Overall fair but wouldn't want to come back.
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky, el 27 mar. 2024
I am so sorry to hear that you were unhappy with your stay. Our staff works as a team which is probably why our Front Desk Agent was away from the desk. Thank you for your feedback.

8/10 Bueno

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Second visit. Close to what we needed. Good experience for the price.
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky, el 18 mar. 2024
Thank you for your return stay with us. We appreciate your feedback.

8/10 Bueno

Meijun

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lady staff is very friendly.
Se hospedó 2 noches en febrero de 2024
Respuesta de Vicky, el 12 mar. 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Aceptable

Frank

Viaje familiar
Le gustó: Servicio y personal y servicios
elevator was out. painting was sub par. Breakfast was good & staff very helpful
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky, el 12 mar. 2024
Thank you for staying with us. Please accept our sincere apologies for the broken elevator as we waited for the arrival of the part for the repair to be completed. We appreciate your feedback.

8/10 Bueno

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Vicky, el 11 mar. 2024
Thank you for your feedback, we appreciate it.

8/10 Bueno

Kim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Great housekeeping but very disappointed that elevator wasn’t working.
Se hospedó 3 noches en marzo de 2024
Respuesta de Vicky, el 12 mar. 2024
Thank you for staying with us. Please accept our sincere apologies for the broken elevator as we waited for the arrival of the part for the repair to be completed. We appreciate your feedback.

10/10 Excelente

Karen

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
Only down fall was the elevator was not working .Employees had no idea as to when the elevator would get fixed. Really makes it hard for people with disabilities.
Se hospedó 2 noches en febrero de 2024
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us. We sincerely apologize for the broken elevator which is beyond our control. We are still waiting for the part. We appreciate your patience with us during this difficult time of an inoperable elevator.

6/10 Aceptable

Stuart

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Sue

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Amy

Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

MICHELLE

Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

Preston

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I just wanted a place to lay my head that was close to St John’s. This one fits the bill. Good price, friendly and helpful staff, and the rooms are actually pretty comfortable.
Se hospedó 2 noches en enero de 2024
Respuesta de Vicky, el 26 feb. 2024
We are happy to hear that you enjoyed your stay. We are happy that we could be here for you during your loved ones stay at the hospital. Thank you for taking the time to post a review.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Eric

Viaje familiar
Photos on the website are needing updated, but to my surprise it was a well kept hotel. Pricing was good. We got there late so we were unable to check the pool and fitness center out. Breakfast was a small continental but I had the biscuits and gravy, they were delicious. If I should ever find myself back in Springfield, I’ll stay again
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay and appreciate your feedback. Should you return, we would be happy to accommodate you.

10/10 Excelente

Kathryn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was extremely helpful. The location was close enough to the Lincoln Museum so we could walk there. The hotel itself is pretty basic—rooms are small, fitness room is very small, towels are small…but we were only in town for one night and the location was totally worth it.
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bueno

Nancy

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Breakfast could start a lil earlier than it does I leave at 615 am for work
Se hospedó 4 noches en diciembre de 2023
Respuesta de Vicky, el 26 feb. 2024
Our apologies, we start breakfast at 6 a.m. but you may find bagels, muffins and yogurt out before 6.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vicky, el 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad
Was there for one night. I was so disappointed with the condition of the hotel and the room. Everything is falling apart. Even the up and down arrow on the elevator. They seriously need to get new toilets, sinks and tubs. The mattress cover was ripped. Not sure about the previous hyped up reviews but nothing matched. The guy checking in wasn’t welcoming. He didn’t even explain WiFi or breakfast. Not going back there again.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jason

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
It was very nice, had a hobo inbthe breezeway when we left tho.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Dana

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Doors
Se hospedó 1 noche en diciembre de 2023