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Opiniones de Holiday Inn Express Eugene - Springfield, an IHG Hotel

2.5 out of 5
Holiday Inn Express Eugene - Springfield, an IHG Hotel
919 Kruse Way, Springfield, OR

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 761 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 189 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 28 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 1000 opiniones" "

9.6/10

Limpieza

9.6/10

Servicio y personal

9.4/10

Servicios

9.6/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alfonso

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy atentos y amables con el cliente
Se hospedó 2 noches en julio de 2023
Respuesta de Mike, el 13 ago. 2023
Thank you for staying with us and we hope to see you again.

2/10 Terrible

Alberto

No le gustó: Servicio y personal
Mi pareja olvidó sus lentes en la habitación. Fui a los días x ellos y me dijeron que no los habían encontrado. Y a parte me hicieron un cargo a mi tarjeta de 20 dólares al ingresar siendo que mi reservación ya estaba pagada
Se hospedó 3 noches en junio de 2023
Respuesta de Reputation Response Team, el 11 ago. 2023
Thank you for your review. We're sorry to hear that your experience was not up to standards. We appreciate you bringing these issues to our attention. Feedback such as yours assists us in improving our service and property. I do hope that you will give us a chance to prove your experience was an exception and not the rule. Thank you and take care.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel, el mejor en los que nos hospedamos.
Se hospedó 1 noche en agosto de 2022
Respuesta de Mike, el 27 ago. 2022
gracias esperamos verte de nuevo

10/10 Excelente

Doris

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto todo, no tengo ningun comentario negativo.
Se hospedó 2 noches en marzo de 2022
Respuesta de Kari, el 30 mar. 2022
Muchas gracias para su comentarios!

10/10 Excelente

Doris

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Perfecto!!!
Se hospedó 2 noches en diciembre de 2021
Respuesta de Kari, el 7 dic. 2021
Grazie! Gracias! Danke schon!

10/10 Excelente

Jen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and comfortable !
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Carol

Staff was very nice. Clean and well maintained. Good location.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Christina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you for honoring my request to be on the top floor. Easy check in and check out.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very close to everything and the jucuzzi was actually Hot
Se hospedó 1 noche en mayo de 2024
Respuesta de Mike, el 8 may. 2024
Thank you so much for staying with us. We look forward to seeing you again.

10/10 Excelente

Joan

Viaje familiar
Le gustó: Servicios
The pool was cold. However the staff is fabulous, so helpful and kind. Thank you!!!!
Se hospedó 1 noche en mayo de 2024
Respuesta de KH, el 6 may. 2024
Dear Joan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Ana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, easy accesible hotel with lots of parking. So close to great shopping and dining.
Se hospedó 2 noches en mayo de 2024
Respuesta de KH, el 6 may. 2024
Dear Ana,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Kathleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The service is always good!
Se hospedó 1 noche en enero de 2024
Respuesta de KH, el 29 abr. 2024
Dear Kathleen,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.and being a loyal guest. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Sravan Kumar, FREMONT

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location and access
Se hospedó 1 noche en abril de 2024
Respuesta de KH, el 29 abr. 2024
Dear Sravan Kumar,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

8/10 Bueno

Mikayla

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pretty good
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 29 abr. 2024
Dear Mikayla,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

8/10 Bueno

Corina

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay and will definitely stay again when we are in town
Se hospedó 2 noches en abril de 2024
Respuesta de KH, el 29 abr. 2024
Dear Corina,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

julie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely friendly staff.
Se hospedó 1 noche en abril de 2024
Respuesta de KH, el 29 abr. 2024
Dear Julie,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Christina, Diamond Springs

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked everything
Se hospedó 2 noches en abril de 2024
Respuesta de KH, el 11 abr. 2024
Dear Christina,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast was good
Se hospedó 2 noches en abril de 2024
Respuesta de KH, el 11 abr. 2024
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

fritz

Se hospedó 1 noche en abril de 2024
Respuesta de KH, el 29 abr. 2024
Dear Fritz,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Randy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No
Se hospedó 1 noche en abril de 2024
Respuesta de KH, el 11 abr. 2024
Dear Randy,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

4/10 Malo

Luz

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Reputation Response Team, el 10 abr. 2024
Thank you for your review. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We'd love to hear more about your stay and where we went wrong so we know how to improve on future stays. Feel free to reach out to us directly at any time. We hope to hear from you soon and take care.

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in. Was late and they gave us Yougart from breakfast. Much appreciated
Se hospedó 1 noche en abril de 2024
Respuesta de KH, el 11 abr. 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excelente

Noelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 5 abr. 2024
Dear Noelle,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excelente

Kelly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic friendly staff.
Se hospedó 3 noches en marzo de 2024
Respuesta de KH, el 5 abr. 2024
Dear Kelly,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excelente

Hong Lu

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I hope there's fruit for breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 5 abr. 2024
Dear Hong Lu,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excelente

Zicong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice location. The hotel looks new.
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 5 abr. 2024
Dear Zicong,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excelente

Susan

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous facility fu
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 5 abr. 2024
Dear Susan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

8/10 Bueno

Alissa

Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 29 abr. 2024
Dear Alissa,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Ngan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great quick stop location
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 29 mar. 2024
Dear Ngan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Delma

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great overall no complaints
Se hospedó 3 noches en marzo de 2024
Respuesta de KH, el 29 mar. 2024
Dear Delma,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Shana

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay, the staff was friendly & helpful
Se hospedó 2 noches en marzo de 2024
Respuesta de KH, el 25 mar. 2024
Dear Shana,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excelente

Sorin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean and good beds
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 25 mar. 2024
Dear Sorin,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

8/10 Bueno

Benjamin, Kelso

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 25 mar. 2024
Dear Benjamin,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 25 mar. 2024
Dear Andrea,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

8/10 Bueno

Michelle

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Rooms can be quite stuffy/humid. Had issues with our air conditioner failing to work and had to call the desk twice during 3 night stay. Prompt to come fix it during daytime hours when maintenance is in the building but in the evening hours we just had to deal with it not working. Also beware if you have allergies or breathing issues, the deoderizers they use in hallway and rooms is very very very strong. Caused headache and asthma issues first night of our stay. Offered an ionizer for our room the next night, but not a fan of breathing ozone either. When synthetic fragrances are so strong makes me wonder what it is that is trying to be covered up. Simple cleanliness doesnt need to be covered by chemical synthetic fragrances. Staff was very nice and friendly. Easy check in and out. Comfortable beds and linens. Loved how large the shower was and easily able to accomodate a shower seat for people with disabilities. Large room. Nice and bright, but also able to totally darken room with darkning shades. Some rooms have a remote and the ability to electronically raise and lower the blinds.
Se hospedó 3 noches en marzo de 2024
Respuesta de KH, el 25 mar. 2024
Dear Michelle,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Sincerely Holiday Inn Express Springfield

10/10 Excelente

Raquel

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked everything about it.
Se hospedó 3 noches en marzo de 2024
Respuesta de KH, el 18 mar. 2024
Dear Raquel,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Ashley

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The breakfast was nice. Room was clean fridge was a little loud but it wasn’t unbearable. Beds were comfy. Kids liked the pool and I loved that it was open all day (7am-10pm) both check in and checkout were quick and easy. Clock in our room kept resetting itself but we didn’t mind since we didn’t use the alarm clock but definitely something that could affect you if you plan on using the alarm clock.
Se hospedó 2 noches en marzo de 2024
Respuesta de KH, el 18 mar. 2024
Dear Ashley,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

8/10 Bueno

Kevin

Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 11 abr. 2024
Dear Kevin,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super clean and well appointed
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 18 mar. 2024
Dear Amy,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Catriona

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean & friendly place.
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 18 mar. 2024
Dear Catriona,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

8/10 Bueno

Barbara

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de KH, el 15 mar. 2024
Dear B.,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

6/10 Aceptable

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff was wonderful. Bathroom had body hair in shower and in toilet and top of toilet .
Se hospedó 1 noche en marzo de 2024
Respuesta de KH, el 11 mar. 2024
Dear Jennifer,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Best regards,Holiday Inn Express Springfield

10/10 Excelente

Bruce

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A handsome, spacious property (lobby, dining area, access), with equally handsome, very spacious rooms. Super quiet and a range of amenities (microwave, fridge, safe, large television, desk area and lounge seating). Front desk employees cheerful, cordial and helpful. The AM breakfast offerings were plentiful.
Se hospedó 1 noche en febrero de 2024
Respuesta de KH, el 11 mar. 2024
Dear Bruce,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

8/10 Bueno

Lynda

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The check-in was awful@@@ They said they didn't have the reservation and needed a confirmation # which we didn't have because we had gone through Expedia. All we had was the transaction number. The front desk girl finally found the reservation after an inordinate amount of time. I had to make phone calls to my Mom who had made and prepaid the reservation. This is inexcusable.
Se hospedó 1 noche en marzo de 2024
Respuesta de kh, el 11 mar. 2024
Dear Lynda,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. SincerelyHoliday Inn Express Springfield

8/10 Bueno

Michelle

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Quite location
Se hospedó 3 noches en febrero de 2024
Respuesta de KH, el 26 feb. 2024
Dear Michelle,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Eiji

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de KH, el 26 feb. 2024
Dear Eiji,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
It's an OK hotel.
Stayed for 5 days for work. Cleaning service only came for day 2 morning. No cleaning afterwards. Overall, this is an okay hotel. Breakfast service & selection is good. Pretty standard hot continental breakfast.
Se hospedó 5 noches en febrero de 2024
Respuesta de KH, el 19 feb. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Isabella

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved being on the top floor and how quite it was! And how respectful and nice the staff was
Se hospedó 1 noche en febrero de 2024
Respuesta de KH, el 16 feb. 2024
Dear Isabella,hank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Express Springfield

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean updated rooms. Great front desk. Lots of eating places nearby.
Se hospedó 1 noche en febrero de 2024
Respuesta de KH, el 9 feb. 2024
Dear Susan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Express Springfield

10/10 Excelente

P. V,

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall good service. Check in was easy and fast. Check in person was very friendly and professional.
Se hospedó 1 noche en febrero de 2024
Respuesta de KH, el 9 feb. 2024
Dear P.V.Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Express Springfield