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Opiniones de Best Western Plus Pontoon Beach

3 out of 5
Best Western Plus Pontoon Beach
4 Regency Pkwy, Granite City, IL

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 267 de 478 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 133 de 478 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 37 de 478 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 478 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 478 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Moises

Se hospedó 1 noche en mayo de 2023
Respuesta de lw, el 19 jun. 2023
thank you

10/10 Excelente

Jose Alberto

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente atención, servicio de calidad.
Se hospedó 2 noches en diciembre de 2021
Respuesta de GM, el 12 ene. 2022
Thank you so much for choosing Best Western Plus Pontoon Beach for your stay. We hope to see you again in the near future. Sincerely Vicki Reed GM

6/10 Aceptable

Guadalupe

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en julio de 2020
Respuesta de Brent T, el 8 jul. 2020
I am sorry for any issues that you might have had. I hope you give us another chance to wow you with our outstanding service

4/10 Malo

Karimah

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The front desk lady was extremely rude at the time of check out came beating on our room door and was very rude to us
Se hospedó 2 noches en abril de 2024

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Tom

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Kristina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Clean rooms. Very good breakfast. Thin walls and ceilings. Mattresses were not good at all.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was awesome and it was very quiet abd clean. Thank u
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

M

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is great
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

roger

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nicole, el 5 ene. 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Daniel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
I liked the people and how comfortable the beds are.
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Lora

Viaje en pareja
No le gustó: Condiciones de la propiedad
The beds need to be updated...I would have been more comfortable sleeping on a rock outside than I was in your room.My sleep was minimal at best.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bianca, el 4 ene. 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was convenient to visiting relatives in Granite City. We stayed here a year ago also and probably will again. Breakfast was adequate with enough selections for most tastes
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Vanessa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night stay
Stayed one night and everything was amazing. Staff overnight and daytime crew were are all very friendly and helpful. The hotel was very clean and although I missed the breakfast I know it was amazing too. I took advantage of the fancy coffee machine and poured myself a latte. The area felt very safe especially since the police department is located right in front of their lot. I would absolutely stay again especially for the price. Thank you for making me very comfortable.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Alina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de gm, el 10 nov. 2023
Thank you for choosing Best Western Plus Pontoon Beach for your stay! We hope to see you again soon.Have A Great WeekendVicki Reed GM

10/10 Excelente

Christine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Check in
We were here for a wedding that started at 2 before check in. We went and spoke to Connie at the front desk and she allowed us to check in earlier so we could make it to the wedding on time. Great customer service, nice stay!
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 10 nov. 2023
We are so happy you choose us for your wedding group! We hope you come back in the future to stay again!SincerelyVicki Reed GM

10/10 Excelente

Stanley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice place to stay
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 27 nov. 2023
Dear Stanley Thank You so much for letting us know how much you enjoyed your stay with us! Hope you come back soon.SincerelyVicki Reed GM

10/10 Excelente

Jennifer Muriel

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
staff at the front was nice upon checking in.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 27 nov. 2023
Dear Jennifer Thank you for choosing us for your lodging & letting us know how much you enjoyed your stay with us! Hope to see you again soon.SincerelyVicki Reed GM

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de gm, el 27 nov. 2023
Dear David We are so glad you enjoyed your stay with us! Hope you come back real soon.SincerelyVicki Reed GM

10/10 Excelente

Tanya

Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent for the price
Clean and serviceable hotel in a convenient location for our needs (a place in IL near but not in St. Louis). Beds were a bit hard but not bad. Located in a sort of "hotel park" with several other hotels and not much else around, but if you don't need shopping or amenities nearby, the location is fine. Would stay here again.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Dana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Cory

Se hospedó 1 noche en agosto de 2023
Respuesta de Nicole, el 18 ago. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Justin

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Joseph

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Justin

Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Bri

Se hospedó 1 noche en julio de 2023

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and friendly staff. Always ready to help.
Se hospedó 3 noches en julio de 2023

8/10 Bueno

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very comfortable beds and pillows. The tub needed a good thoroughly cleaning, but other than that it was very nice. Vicki (the GM) and Connie (morning front desk) were amazing. When told about the tub, Connie offered to personally clean the tub to ensure it was up to standard and Vicki ensured we were taken care of as well. Only recommendation would be regarding the breakfast. Replace the meat (pork) with turkey. Not everyone can eat pork (health, religious, etc) however most people can eat the turkey. If not offer a no meat substitute (such as gravy with no sausage). Thank you Connie and Vicki you ladies are wonderful!
Se hospedó 3 noches en junio de 2023

2/10 Terrible

William

Viaje de negocios
No le gustó: Servicio y personal
Horrible staff
Hotel policies strictly enforced : must be 21 or older to rent room, must give an email or they will refuse your prepaid reservation, must not live within a 50 mile radius. Must clean any messes you make by accident in the breakfast area or the line cook will run to tell management. Management came out to yell at customers for spilling their yogurt on the table barefooted into the lobby. The house keeping crew slept on the couch in the lobby every morning we were there.
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 3 jul. 2023
Dear William After I heard the raised voices in the lobby from my office I came out to see what was going on to find you arguing with my breakfast attendant regarding your children dumping yogurt out onto the floor & other food. Attendant had just asked that you not let them leave the mess for someone to slip & fall on. The 2 housekeepers sitting on the sofa in the lobby have to come in early due to their car being broke down but as a courtesy to all guest they can not clean rooms until 9am. You had started raising your voice to me telling me why it was ok for your children to make the mess since you had paid for a room.RegardsVicki Reed GM

10/10 Excelente

Nate

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 29 jun. 2023
THANK YOU FOR CHOOSING US FOR YOUR LODGING!HOPE TO SEE YOU IN THE NEAR FUTURE.SINCERELYVICKI REED GM

10/10 Excelente

Jeffrey, Woburn

Se hospedó 3 noches en junio de 2023
Respuesta de General Manager, el 29 jun. 2023
Dear Jeffery Thank you for choosing Best Western Plus Pontoon Beach for your stay! Come back & see us when in the area.SincerelyVicki Reed GM

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed there previously. It's a quiet area but also has easy access to I270. The hotel is clean, the staff are very nlce.
Se hospedó 7 noches en mayo de 2023
Respuesta de latoya, el 7 jun. 2023
thank you come visit us again sometime

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de latoya, el 24 may. 2023
thank u

10/10 Excelente

Lucia

Se hospedó 2 noches en mayo de 2023
Respuesta de latoya, el 16 may. 2023
thank you

2/10 Terrible

Barbara

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The elevator was out of order, the curtains in my room were damaged and falling down.
Se hospedó 1 noche en mayo de 2023
Respuesta de latoya, el 16 may. 2023
we got the maintance guy to fix the curtain thank you so much for telling us

8/10 Bueno

Regina

Le gustó: Servicio y personal
Very friendly and quiet.
Se hospedó 2 noches en mayo de 2023
Respuesta de latoya, el 16 may. 2023
thank you come again

4/10 Malo

Michael

No le gustó: Servicio y personal y condiciones de la propiedad
Was told breakfast stopped at 10 when I checked in, it was 9 Marijuanna smoke everywhere in hallways. Very noisy, thin walls and ceiling
Se hospedó 1 noche en abril de 2023
Respuesta de lw, el 3 may. 2023
we are truely sorry about your experience with our hotel we try our best to satisfy our guest.this is a non smoking hotel again we are very sorry.

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff was so friendly and helpful! Great stay and beautiful pool!
Se hospedó 1 noche en abril de 2023
Respuesta de latoya, el 29 abr. 2023
thank you hope to see you again

8/10 Bueno

Jean Baptiste

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Correct sans plus, propreté ok, un peu excentré du centre ville, peut etre un poil cher pour les services
Se hospedó 1 noche en abril de 2023
Respuesta de TOYA, el 10 abr. 2023
THANK YOU

10/10 Excelente

Joel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Proximity to the interstate was great
Se hospedó 1 noche en abril de 2023
Respuesta de latoya, el 8 abr. 2023
thank u we will love to have you again

10/10 Excelente

Nicole

Se hospedó 3 noches en enero de 2023
Respuesta de toya, el 5 feb. 2023
thank you come stay with us again

2/10 Terrible

Julia R

Se hospedó 1 noche en diciembre de 2022
Respuesta de GM, el 27 nov. 2023
Dear Julia I am sorry you did not enjoy your stay with us. Please give me a call so I can address what you did not enjoy.RegardsVicki Reed GM

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I booked the room based on reviews and cost. I was not disappointed. Roomwas clean, hotel was clean, breakfast is great. I would recommend this place anytime. Safe environment, police station next door.
Se hospedó 2 noches en diciembre de 2022
Respuesta de LATOYA, el 2 ene. 2023
THANK YOU WE LOVE HAVING YOU STAY WITH US.THANKS FOR CHOOSING BEST WESTERN FOR YOUR STAY.

10/10 Excelente

Edgar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de LATOYA, el 26 dic. 2022
THANK YOU WE WILL LOVE TO HAVE YOU COME AND STAY WITH US AGAIN WE'RE SO GLAD YOU ENJOYED YOUR STAY.

8/10 Bueno

Dorothy

Viaje familiar
No le gustó: Servicios
The breakfast was terrible, no closet in handicap room, and the bathroom was not handicap friendly for the bathtub. Very high sides on tub.
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Wade

Le gustó: Limpieza, servicios, condiciones de la propiedad
Hot breakfast was a pleasant surprise.
Se hospedó 2 noches en octubre de 2022

6/10 Aceptable

Rhonda

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2022
Respuesta de GM, el 27 nov. 2023
Dear Rhonda Please contact me to go over your stay with us. We want every guest to be totally satisfied with their stay. I am sorry you were not.RegardsVicki Reed GM