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Opiniones de City Place St. Louis Downtown

2.5 out of 5
City Place St. Louis Downtown
200 N 4Th Street, St. Louis, MO

Opiniones

4.6
Puntuación de 10, es decir, Excelente. Basada en 57 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 133 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 202 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 283 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 328 de 1003 opiniones" "

4.6/10

Limpieza

5.4/10

Servicio y personal

4.4/10

Servicios

4.2/10

Condiciones de la propiedad

Opiniones

2/10 Terrible

LUIS

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Asco
El hotel esta realmente sucio, descuidado y en un estado deplorable Definitivamente la peor experiencia que he tenido en hoteles recomendados por ustedes.
Se hospedó 2 noches en junio de 2019
Respuesta de GAnderson, el 7 ago. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
No muy limpio el lugar, dejaron de asear un día la habitación, muy caro el estacionamiento, nos dieron dobloe cama cuando se había reservado solo una cama.
Se hospedó 4 noches en junio de 2019
Respuesta de GAnderson, el 3 jul. 2019
I do apologize for any mishaps that we may have cause you while staying with us and thanks for the feed back.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mal servicio pésimo trato sucio no hicieron el cuarto fatal no vuelvo a contratar a través de Expedia
Se hospedó 3 noches en abril de 2019

2/10 Terrible

Antonio

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mi peor elección
Muy mal hotel. La estructura del hotel se puede desir que es atractiva pero el personal muy mal, les falta mucha profesionalidad para ser resepsionista, los cuartos de lo peor todo sucio tapas del baño alfombra, sábanas, almuadas, polvo en los muebles bueno con esto digo todo HORRIBLE y lo peor de todo que me cambiaron la habitación 2 Vecez y las dos higuales tuve que Cánselar mi estansia y no me reembolsaron . No lo recomiendo para nada.
Se hospedó 1 noche en diciembre de 2018
Respuesta de General Manager, el 2 ene. 2019
Dear Antonio, We're distressed to hear about your experience. Please accept our apologies for any concerns about cleanliness as well as for any disappointment with the service you received. Comments like yours help us improve, and we'd be grateful for the chance to offer you the high-quality accommodations you expect and deserve.

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible Experience
Terrible everything. Don’t bring anything valuable or that you want to keep. There are no safes in room and CCTV is not for YOUR protection.
Se hospedó 3 noches en julio de 2019

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This building should have been condemned. It is dirty, unhygienic, nothing works - the staff don’t care and lie. Some very dodgy permanent tenants. There is nothing good to say - DO NOT STAY HERE!!
Se hospedó 2 noches en junio de 2019

2/10 Terrible

Brenda

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not stay here! The service is terrible! The place is not clean. The only good thing about the place is the location
Se hospedó 1 noche en julio de 2019

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms were disgustingly dirty and the staff “double booked” our room. When we returned from an evening out, our property had been stolen from our luggage that was left in the room.
Se hospedó 2 noches en agosto de 2018

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rodent problem. Broken thermostat in both rooms. No washcloths. Shabby rooms.
Se hospedó 1 noche en agosto de 2019

2/10 Terrible

Cliente verificado

Viaje familiar
the hotel was CLOSED. I have to stay at another hotel.
Se hospedó 1 noche en septiembre de 2019

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Chelsea

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Location is what you're paying for
Great location! Condition of hotel and the cleanliness is not ideal for 200$ a night. Staff was friendly and within walking distance to the arch. Pool was nice as well! We had the 16th floor but the windows were caked with dirt you couldn't enjoy the view.
Se hospedó 1 noche en agosto de 2019

2/10 Terrible

ERICA, St. Charles

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Old, dirty and house keeping was non existent. We had two towels for four people. Called for extra towels never received them. Called again in the morning and still never received them. Waiting for four hours for our infant crib. Finally made it up at midnight after several calls. Thank goodness it was only a one night stand.
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous location at an affordable price. Overall, a good value.
Se hospedó 2 noches en agosto de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza
The property was easy to find but the parking garage was a little sketchy! The room was very roomy and the temperature control was something we just weren't used to but made due.
Se hospedó 3 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
staff was very friendly and attentive. our two bedroom suite was roomy. however, you do get what you pay for. We had an excellent location for walking to the things we wanted to do...busch stadium, arch. the property is old and needs updates. if it had these, we would have paid much more and we realize that. living room furniture and carpet didn't feel clean though I think they were as clean as they could be, given the old, well-used pieces and carpet. Also, we had a suite with a kitchen, but i think it's arguable to call it a kitchen when it did not have a heat source besides a microwave, and no dishes, utensils, paper towel or soap, and no place to actually sit and eat except a desk or couch. Also, the room could technically sleep 6 (king, queen, pull-out full) but there was max seating for 5 (which we had), so we always had someone seated on the floor or three squished on the couch. We needed more towels, soap, bedding (for the pullout couch), cups (only given 2) and a hairdryer (not standard in the rooms), but all of these were provided upon request and all the staff was kind, friendly, and accommodating. The bed was neat, clean, generally comfortable. There was a shortage of hot water for some of our showers, but not all, seemed hit or miss.
Se hospedó 2 noches en agosto de 2019

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I have never written a review. We have stayed in downtown St. Louis many times at older hotels and we have always found them to be clean and completely suitable. This hotel was fine upon entering. However, our room was not clean (trash left in trash cans, etc), the tub had a constant stream of water leaking, there were two holes in the walls with electrical wiring exposed, and the hotel hair dryer caught on fire...it was very old, and not clean. We were very disappointed especially given the price. We will not stay there again.
Se hospedó 1 noche en agosto de 2019

6/10 Aceptable

Kris, Oklahoma

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
this hotel was not very clean and the room doors were not working properly. It is close to Busch Stadium but we will not stay here again.
Se hospedó 2 noches en agosto de 2019

4/10 Malo

Cliente verificado

Se hospedó 2 noches en agosto de 2019

2/10 Terrible

Jeremy

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The mattresses were ripped on pull out, pulled couch out and it had trash and dirt underneath it. Staff was unorganized. Paint was coming off walls
Se hospedó 2 noches en agosto de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
The room was clean and staff provided good service but the condition of the property needs improved.
Se hospedó 1 noche en agosto de 2019

4/10 Malo

Richard

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
dirty stains on sheets wallpaper peeling off carpet was nasty not clean
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Amy, Illinois

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place all around wonderful lots of tourist attractions within walking distance
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Amy, St.louis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a beautiful room with a great view staff was very helpful and courteous
Se hospedó 1 noche en agosto de 2019

4/10 Malo

Dwayne

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location not a friendy staff and outdated
Se hospedó 1 noche en agosto de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad
Es gibt deutlich Besseres, aber für eine Nacht ok.
Se hospedó 1 noche en agosto de 2019

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Okay, the location is excellent to the ARCH (next door) and a few blocks from Busch Stadium. The hotel is dated, the restaurant is closed for future reservations, and the carpet is worn. However the rooms were fairly clean, the linens crisp on the beds, the air conditioner worked better than it looked! For the price it was a good hotel and I would stay there again.
Se hospedó 2 noches en agosto de 2019
Respuesta de GAnderson, el 31 ago. 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
I was not informed of the charges for parking ahead of time, which was $20 a day. There was trash and linen all down the halls. No breakfast, no wifi. The staff was super helpful and friendly.
Se hospedó 3 noches en agosto de 2019

8/10 Bueno

Stephanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Still needs some updating but a great place to stay for a ballgame! Beds very comfortable! Kevon at front desk very accommodating and friendly! Wayne , security staff was friendly and kind enough to walk me back to the car to get something I had forgotten after dark! Room clean, love the balcony!!!
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 28 ago. 2019
Thanks for staying with us and we appreciate your business and feedback.

10/10 Excelente

Odessa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2019
Respuesta de GAnderson, el 31 ago. 2019
Thanks for staying with us. We appreciate your feedback! Continue with Conversation

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 27 ago. 2019
Thanks for staying with us.

10/10 Excelente

Donitta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 27 ago. 2019
Thanks for staying with us.

2/10 Terrible

Ron

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Filthy, dirty towel left in room, broken/no hot water handle on sink. Water dripped in tub continually. We had no wash clothes left in room. We did not even bath there it was gross! No snacks or bar. They stated restaurant was under construction. Ice on only 2 floors. Broken escalator. Never again!
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 27 ago. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Aceptable

Kaye

Viaje familiar
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 27 ago. 2019
Thanks for staying with us

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DO NOT STAY HERE
This place needs to be closed & full gut job. Its disgusting. No one should stay here!!!!!The restaurant & bar are both closed. No maintenance on duty. The linen closet door knobs are destroyed. The Ice makers are broken. It looks like it was closed 10+ years ago & someone just turned the power on & took over. They need to close it until they can address everything.
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 27 ago. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. I wish that we could have solve this problem or let me know what room this is.

6/10 Aceptable

Cliente verificado

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The room was not properly cleaned and there were only 2 towels for a 4 person room
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 27 ago. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There were no towels in the room (other than the used one on the back of the bathroom door), used bar of soap in the shower, no soap in lobby bathroom, holes in the walls, the carpet was dirty, couches were stained. Overall, it was a dump.
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 27 ago. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
We stayed at this hotel due to the proximity of the Baseball park. The hotel is a bit dated and could use a total renovation. The “free “ Wifi signal was so weak we could not connect in our room. Several of the TV stations had very poor reception, particularly the sports channels.
Se hospedó 2 noches en agosto de 2019
Respuesta de GAnderson, el 26 ago. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful view of the Arch, close proximity to downtown, friendly, reasonably priced.
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 25 ago. 2019
Thanks for your feedback and we appreciate you for staying with us.

6/10 Aceptable

kevin

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Scary looking hallways
Great location, hotel looks like it is in receivership though
Se hospedó 2 noches en agosto de 2019
Respuesta de GAnderson, el 25 ago. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza
Good short stay option. Hotel in need of renovation. Will be great when refreshed and brought back to full potential.
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 25 ago. 2019
Thanks for staying with us and thanks for the feed back.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Absolutely terrible. Filthy, first room the AC didn’t work. They moved us to a new room hours later finally where the hot water didn’t work, the light in bathroom was out, no remotes for TV’s and doors with holes punched in
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 25 ago. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Deanna

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't stay here
I booked a suite for my boyfriend's birthday. I ignored most reviews about rude staff, filthy rooms, etc. But I shouldn't have. When we walked in, we didn't get a hello, hi, welcome, nothing. There was no valet around. The staff at the desk didn't stop their conversation while we were checking in. Talked to other staff but not us. The lounge is closed. Elevator was dirty and had graffiti scratches in the window. The hallway smells dirty and is all scratched up. The carpet in our room is dirty. You can see where the furniture has always been and ty he carpet has a large top in it. The are dead bugs by the bedside table. The kitchen area is empty. Not even a garbage. The fridge is broken inside. There is great splatters on wall and outlet cover. The bathroom toilet paper holder is broken. The ceiling in the sitting area and bedroom has water damage and looks like it's going to cave in. The ac is awful. It's too warm in here. The worse part is that this wad booked as a gift and all I can do is complain. I would expect some sort of refund. I booked 2 nights, but I would rather go stay at a super 8.
Se hospedó 2 noches en agosto de 2019
Respuesta de GAnderson, el 25 ago. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Found the Hotel very charming. My room was excellent with amazing view of the Arch and river. Only negative of trip is that the hotel over charged me. I had to cancel first night due to airline cancellation. I was charged for three nights instead of the two that i actually stayed. Working on that now.
Se hospedó 3 noches en agosto de 2019

4/10 Malo

Lucy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel once must have been beautiful, but it is now unkempt and neglected. The price is low and we thought that was because it saod they were remodeling - there is no remodeling, no service, no fun.
Se hospedó 3 noches en agosto de 2019
Respuesta de GAnderson, el 24 ago. 2019
Thank you for your feedback. We will be addressing your concerns.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The AC needs some work was barely comfortable. There were no hand towels or washclothes in the bathroom. There wasn't a slip proof surface in the shower. The grate over the AC was loose. The staff was very nice and polite.
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 23 ago. 2019
Thank you for your feedback. We will be addressing your concerns.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The location of the hotel was great, condition was not. Unfortunately it was the only hotel in this area that offered a suite in my price range. The suite was large, and the beds were comfortable; however, there were no blankets on the beds, just 3 sheets. There were no linens provided for the sofa bed. The carpet was in desperate need of replacing. The furniture was out dated and dirty. Whole suite needs painting. The second bathroom was extremely small with a tiny, little shower stall that had an odd faucet about a foot off the floor. Tile in the shower was cracked and the grout was moldy. There was a place for the toilet paper to hang but the rod was missing, so you had to leave it on the counter. The best part of the pool area was the view. There was only one table with 3 chairs. The lounge chairs were dirty and missing straps, so we were afraid to sit on them. The restaurant was closed due to renovations. Hopefully they continue to renovate the rest of the property when they finish with the restaurant.
Se hospedó 1 noche en agosto de 2019
Respuesta de GAnderson, el 23 ago. 2019
Thank you for your feedback. We will be addressing your concerns.

6/10 Aceptable

Seth

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
First room was not clean and the key card worked but turning the handle didn't open the door. They got us a second room without any fuss which was nice but the overall quality of the hotel was not good. We heard several other guests complaining about their rooms, too.
Se hospedó 3 noches en agosto de 2019