Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 316 de 653 opiniones" "
10 - Excelente
316
Puntuación de 8, es decir, Bueno. Basada en 215 de 653 opiniones" "
8 - Bueno
215
Puntuación de 6, es decir, Aceptable. Basada en 69 de 653 opiniones" "
6 - Aceptable
69
Puntuación de 4, es decir, Malo. Basada en 34 de 653 opiniones" "
4 - Malo
34
Puntuación de 2, es decir, Terrible. Basada en 19 de 653 opiniones" "
2 - Terrible
19
8.6/10
Limpieza
8.8/10
Servicio y personal
8.2/10
Servicios
8.4/10
Condiciones de la propiedad
8.2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Jo
Viaje en pareja
30 abr. 2024
Le gustó: Condiciones de la propiedad
Friendly staff, clean, comfortable bed
Jo
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 1 may. 2024
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our staff friendly and that you enjoyed the cleanliness and comfort of our beds during your stay. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager
8/10 Bueno
Vicki
Viaje en pareja
22 abr. 2024
Le gustó: Servicios
We did not know that the housekeeping was not going to come in to get us new towels.
There were actually floorboards in our room that were loose and you needed to be careful when you stepped over them.
Vicki
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager , el 23 abr. 2024
Dear Vicki,We apologize for the oversight regarding housekeeping services and for any inconvenience caused by the loose floorboards in your room. Providing a comfortable and well-maintained environment is important to us, and we regret that we fell short of meeting your expectations in these aspects. Your feedback is invaluable, and we'll address these issues promptly to ensure improvements are made. Please visit us again.Sincerely, Hotel Manager
2/10 Terrible
Kristine
22 abr. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Kristine
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager , el 23 abr. 2024
Dear Kristine,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
4/10 Malo
Roger
17 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Roger
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager , el 19 abr. 2024
Dear Roger,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager
8/10 Bueno
Jose
14 abr. 2024
Jose
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Brian
12 abr. 2024
Brian
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager , el 3 may. 2024
Dear Brian,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
10/10 Excelente
james
Viaje de negocios, Viaje en pareja
10 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was fantastic. Way above expectations. And the man at the gront desk that cheked us in, Matt Fritz, went above and beyond expected. He was very knowledgeable and super personable. He knew the surrounding area like the back of his hand. It didn't matter what we ask about he knew about and gave us directions. This is the kind of person you want to be there when you need help. Every staff petson shoukd be as good as him. I woukd give him 10 stars if i could.
james
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 11 abr. 2024
Dear James,Thank you very much for the stay and the fantastic sharing. We're thrilled to hear that you had a positive experience during your stay with us and that Matt Fritz provided exceptional service! Ensuring that our guests feel welcomed and supported is a top priority, and we're delighted that Matt exceeded your expectations with his knowledge and personable demeanor. We'll be sure to pass along your kind words to him and our entire team. We hope to welcome you back for another outstanding stay in the future. Sincerely, Hotel Manager
10/10 Excelente
Lindsey
10 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Lindsey
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager , el 11 abr. 2024
Dear Lindsey,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
10/10 Excelente
Mary, Browerville
8 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice. We felt very safe.
Mary
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 8 abr. 2024
Dear Mary,Thank you for your stay. We're delighted to hear that you had a very nice experience and felt safe during your stay. Providing a secure and comfortable environment for our guests is one of our top priorities, and we're glad that we could meet your expectations in this regard. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
10/10 Excelente
Daniel
Viaje familiar
8 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place will start again
Daniel
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager , el 8 abr. 2024
Dear Daniel,Thank you for your positive feedback. We're thrilled to hear that you had a great experience at our hotel and that you're considering staying with us again. Your satisfaction is our priority, and we're committed to providing excellent service to all our guests. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager
10/10 Excelente
Jaylen
Viaje familiar
4 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place to book easy cheap and workers are very friendly
Jaylen
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager , el 5 abr. 2024
Dear Jaylen,Thank you for your stay and positive feedback. We're glad to hear that you found our place easy to book, and affordable, and enjoyed the friendliness of our staff. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
10/10 Excelente
Jerry
3 abr. 2024
Le gustó: Servicio y personal
An ok place for a one night road trip
Jerry
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 3 abr. 2024
Dear Jerry,Thank you for your feedback. We're glad to hear that our hotel served as a suitable stopover for your road trip. We strive to provide a comfortable and convenient experience for all our guests, even for short stays. We appreciate your visit and hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager
6/10 Aceptable
Samantha
Viaje familiar con niños
1 abr. 2024
Le gustó: Servicio y personal y servicios
Lots of dining and shopping options near by was nice. The breakfast was okay. Kinda lacking, meaning it wasn't terrible but but it wasn't the best. I was more impressed at other places we stayed.
Samantha
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 1 abr. 2024
Dear Samantha,Thank you for your feedback. We're glad to hear that you appreciated the dining and shopping options nearby. However, we apologize that our breakfast did not meet your expectations. We will work to enhance our offerings to ensure a more enjoyable experience for you and our future guests. We hope to have the opportunity to welcome you back again in the future. Sincerely, Hotel Manager
6/10 Aceptable
Ashley
Viaje familiar, Viaje familiar con niños
31 mar. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
We litteraly had a dirty sock hanging from above the tv when we first arrived. That was our first impression. The staff is super kind and friendly or I would have said something. Other then the cleanliness of the room and all the trash on the back of the property, we were happy.
Ashley
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager , el 1 abr. 2024
Dear Ashley,Thank you for sharing your feedback with us, and we apologize for the cleanliness issues you encountered during your stay. Your experience does not meet the standards we strive to uphold, and we will address this matter with our housekeeping team to ensure it is rectified. We're glad to hear that you found our staff to be kind and friendly, but we understand that cleanliness is a crucial aspect of your stay. We will also address any issues with trash on the property to ensure a more pleasant environment for our guests.Sincerely, Hotel Manager
10/10 Excelente
Danny
Viaje familiar
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice room that is a good size. Bed is comfortable. Good colors in the room.
Danny
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 30 mar. 2024
Dear Danny,Thank you for your positive feedback. We're delighted to hear that you enjoyed your room and found it comfortable and well-appointed. Providing a pleasant and comfortable environment for our guests is our top priority, and we're glad that you found the size, bed, and colors of the room to your liking. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager
4/10 Malo
Vetro
28 mar. 2024
Vetro
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 17 abr. 2024
Dear Vetro,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
10/10 Excelente
Kristin
Viaje en pareja
26 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful hotel, very clean, cable lineup was great for laying around and watching tv. The staff were very nice and helpful. Many places to eat and shop around by this hotel. It was a very good price as well. I’d definitely stay again.
Kristin
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager , el 27 mar. 2024
Dear Kristin,Thanks for your nice comments. We are so pleased that you will stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager
10/10 Excelente
Gail
24 mar. 2024
Le gustó: Limpieza y servicio y personal
Great price for room. Felt safe and was great location
Gail
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 25 mar. 2024
Dear Gail,We're thrilled to hear that you enjoyed your stay with us and found our room pricing to be of great value. Ensuring our guests feel safe and comfortable is our top priority, so we're delighted to hear that you felt secure during your stay. Additionally, we're glad that our location worked well for you. We look forward to welcoming you back for another excellent experience in the future!Sincerely, Hotel Manager
10/10 Excelente
Jeffrey, Gladstone
Viaje de negocios, Viaje familiar
24 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, comfortable bed and very friendly and helpful staff. The guy that checked us in was very welcoming. We will definitely be back and highly recommend this comfort suites
Jeffrey
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager , el 25 mar. 2024
Dear Jeffrey,We appreciate your feedback. We are glad that our hotel impressed you enough that you would stay with us again and will recommend our hotel to others. Our goal is to provide an experience worth repeating for every guest, every time. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager
10/10 Excelente
Calvin
Viaje familiar
12 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to casino. Great staff.
Calvin
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager , el 13 mar. 2024
Dear Calvin,We're delighted to hear that you enjoyed our convenient location near the casino and that you found our staff to be great during your stay. Providing excellent service is our top priority, and we're thrilled that our team made your experience memorable. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
8/10 Bueno
Steve
4 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pleasant interior. Nice breakfast. Clean , pleasant room.
Steve
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager , el 5 mar. 2024
Dear Steve,Thank you for your stay. We're delighted to hear that you enjoyed the pleasant interior, nice breakfast, and clean, pleasant room during your stay! Providing a positive experience is our goal, and your feedback is appreciated. We look forward to hosting you again in the future.Sincerely, Hotel Manager
8/10 Bueno
Alexander
29 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing extraordinary about this place. Good service. Staff is friendly and accommodating.
Alexander
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Manager, el 1 mar. 2024
Dear Alexander,Thank you for your feedback. We're pleased to hear that you appreciated the good service and found our staff to be friendly and accommodating. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager
6/10 Aceptable
Emily
24 feb. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza
While owners tried to update, it is old. Our sheets were dirty when we got here. Beds are not comfortable.
Emily
Respuesta de Hotel Manager, el 26 feb. 2024
Dear Emily,We apologize for the disappointment you experienced during your stay. It's regrettable to hear that the hotel's age impacted your comfort and that the cleanliness of the sheets did not meet expectations. Your feedback is crucial, and we take it seriously. Rest assured, we will address the issues with our housekeeping team to ensure that cleanliness standards are maintained and that our guests receive fresh and clean linens. Regarding the comfort of the beds, we understand the importance of a good night's sleep and will take your comments into consideration as we continue to make improvements. Please visit us again.Sincerely, Hotel Manager
8/10 Bueno
Jeanna
22 feb. 2024
Le gustó: Limpieza
Jeanna
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager, el 24 feb. 2024
Dear Jeanna,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager
10/10 Excelente
Kim
Viaje familiar
21 feb. 2024
Le gustó: Servicios y condiciones de la propiedad
Very nice property for the price. My family stayed next door for 100 dollars more and this hotel was just as good or better.
Kim
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 22 feb. 2024
Dear Kim,Thank you for your positive feedback! We're thrilled to hear that you found our property to be excellent value for the price. It's wonderful to know that your experience with us was comparable to or even better than a neighboring hotel at a higher cost. Providing great value and excellent service to our guests is always our goal. We appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay in the future.Sincerely, Hotel Manager
6/10 Aceptable
Jennifer
Viaje en pareja
21 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios
The hotel is in a great location but a little awkward to find. The staff were very welcoming and helpful, and the room was clean and sizable. We loved the heat lamps in the bathroom. The downside was that the bed was very uncomfortable and we woke up with back aches. We probably won’t stay again because a restful night’s sleep is so important. It’s also notable that we stayed on the evening after a snow/ice storm, and the only area that was salted/shoveled was the 3 feet directly in front of the entrance. This made the sidewalks and parking lot rather treacherous.
Jennifer
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 22 feb. 2024
Dear Jennifer,Thank you for sharing your experience with us. We're glad to hear that you appreciated our hotel's location, welcoming staff, cleanliness, and the amenities provided in the room, such as the heat lamps in the bathroom. However, we apologize for the discomfort you experienced with the bed, as well as the inconvenience caused by the snow/ice storm maintenance. Your feedback regarding the bed comfort and snow/ice removal will be addressed with our team to ensure improvements are made. We hope you'll consider giving us another chance to provide a more comfortable and enjoyable stay in the future. Sincerely, Hotel Manager
10/10 Excelente
Debra
16 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Debra
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 19 feb. 2024
Dear Debra,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
10/10 Excelente
deenesha
15 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was nice and clean
deenesha
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 17 feb. 2024
Dear Guest,Thank you very much for your stay. We appreciate your positive feedback about the cleanliness of our facilities. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager
10/10 Excelente
Justus
11 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Justus
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 13 feb. 2024
Dear Justus,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Guest care team- Management2@h3pmllc.comComfort Suites St Charles-St Louis(636) 949-0694
8/10 Bueno
Vladimir
10 feb. 2024
Le gustó: Limpieza y servicio y personal
Vladimir
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Manager, el 12 feb. 2024
Dear Vladimir,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Guest care team- Management2@h3pmllc.comComfort Suites St Charles-St Louis(636) 949-0694
10/10 Excelente
Elizabeth
4 feb. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Very welcoming.
Elizabeth
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager, el 6 feb. 2024
Dear Elizabeth,Thank you for your stay. We're delighted to hear that you found our property very welcoming! Creating a warm and inviting atmosphere is important to us, and we appreciate your positive feedback. We look forward to welcoming you back in the future. Sincerely, Hotel Manager
6/10 Aceptable
Jason
Viaje familiar
29 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The room was way too warm and wouldn’t cool down even with air on.. customer service amazing, very friendly.
Jason
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 29 ene. 2024
Dear Jason,Thank you for your stay. We're pleased to hear that you had a positive experience with our customer service and found them to be very friendly. We apologize for the inconvenience with the room temperature. Your feedback is appreciated, and we will investigate the issue to ensure it doesn't recur in the future. Hope you will visit again. Sincerely, Hotel Manager
4/10 Malo
Travis
22 ene. 2024
Travis
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 24 ene. 2024
Dear Travis,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager
10/10 Excelente
Michael
Viaje familiar con niños
21 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Michael
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager, el 22 ene. 2024
Dear Michael,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager
10/10 Excelente
robert j
20 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
robert j
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 22 ene. 2024
Dear Robert j,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager
4/10 Malo
Michael
Viaje en pareja
14 ene. 2024
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The ceiling on our first room was leaking right onto the bed. They moved us to a second room, that already had people in it. Then moved us to a third room, which was fine. The staff was apologetic, but that's about it.
Michael
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 15 ene. 2024
Dear Michael,We sincerely apologize for the inconvenience you experienced with the leaking ceiling and the room changes during your stay. This falls below our service standards, and we understand the frustration it must have caused. Your feedback is valuable, and we will address these issues to prevent similar incidents in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
2/10 Terrible
Dan
6 ene. 2024
No le gustó: Servicio y personal
I didn’t get a room due to buck passing between Expedia and comfort in was charged for room I did not get and am fighting to get refunded, do not trust them.
Dan
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 9 ene. 2024
Dear Dan,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager
8/10 Bueno
Philip
Viaje en pareja
6 ene. 2024
No le gustó: Servicios
Philip
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 9 ene. 2024
Dear Philip,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
4/10 Malo
Carreen
Viaje en pareja
2 ene. 2024
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Elevator didn’t work. The bed wasn’t level. It sloped down toward the head. Mini fridge also wasn't level. Room smelled and they tried to use something to overcome the smell which made it worse. You couldn’t open the side door from the inside. It only outside from the outside.
Carreen
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager., el 9 ene. 2024
Dear Carreen,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager
10/10 Excelente
Tiffany
2 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tiffany
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 9 ene. 2024
Dear Tiffany,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager
4/10 Malo
Jared
Viaje familiar
1 ene. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sticky floor, cloudy pool
Jared
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 9 ene. 2024
Dear Jared,We sincerely apologize for the issues you encountered during your stay, including the sticky floor and cloudy pool. Your feedback is important, and we take these concerns seriously. We will address these matters with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to provide a much-improved experience on any future visits. Sincerely, Hotel Manager
10/10 Excelente
Dawn-Marie
Viaje familiar
31 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a great stay, I'll definitely go back again.
Dawn-Marie
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 1 ene. 2024
Dear Guest,Thank you for your positive feedback. We're thrilled to hear you had a great stay. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
10/10 Excelente
bob
Viaje familiar
27 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A very good facility
bob
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 28 oct. 2023
Dear Bob,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely,Hotel Manager
2/10 Terrible
Sinead
26 oct. 2023
No le gustó: Limpieza, servicio y personal, servicios
We got in late and stood in the lobby for 20 minutes waiting for someone to let us in.
The shower curtain was filthy
The coffee keurig wasn’t cleaned out. There was an old dirty coffee pod left in it
They Must’ve painted recently, because the blue painting tape was still wrapped around the furniture.
Sinead
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 1 nov. 2023
Dear Guest,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely,Hotel Manager
8/10 Bueno
Stephanie
23 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was friendly and helpful. Room was clean and comfortable.
Stephanie
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 25 oct. 2023
Dear Stephanie,Thank you for your feedback. It's wonderful to hear that our staff was friendly and helpful during your stay and that you found your room to be clean and comfortable. Providing excellent service and accommodations are top priorities for us, and your positive comments reinforce our commitment to these standards. We hope to welcome you back for another great stay in the future!Sincerely,Hotel Manager
10/10 Excelente
Judy
20 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A quick overnight stay on our way to Kansas City, Mo for a wedding. Comfortable bed, great nights sleep.
Judy
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 21 oct. 2023
Dear Guest, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager
10/10 Excelente
Robin, Lees Summit
17 oct. 2023
Robin
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager., el 6 nov. 2023
Dear Robin,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager.
10/10 Excelente
Kevin
14 oct. 2023
Kevin
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 16 oct. 2023
Dear Kevin,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager
8/10 Bueno
Robert
Viaje familiar
11 oct. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Decent place to stay. Area is safe, but noisy due to the highway right next door. No staff were available to check us out, and we had to call repeatedly after leaving to complete the process.
Robert
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 12 oct. 2023
Dear Robert,Thank you for your feedback. We're pleased to hear that you found it a decent place to stay and that the area is safe. We apologize for the noise from the nearby highway and for the inconvenience you experienced during the check-out process. Your comments will help us make necessary improvements to provide a better guest experience in the future. We hope to welcome you again soon.Sincerely,Hotel Manager
8/10 Bueno
Jack
11 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would have rated everything excellent. Except it was strange that the windows didn't have curtains. That would block out the light periodo it.
Jack
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 12 oct. 2023
Dear Jack,Thank you for sharing your thoughts. We appreciate your positive feedback but understand your concern about the lack of curtains to block out light. Your input is valuable, and we'll consider this as we work to enhance the overall guest experience. We hope to provide an even better stay in the future.Sincerely,Hotel Manager