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Opiniones de Courtyard by Marriott St Louis Creve Coeur

3 out of 5
Courtyard by Marriott St Louis Creve Coeur
828 N New Ballas Rd, St. Louis, MO

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 538 de 999 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 308 de 999 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 83 de 999 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 44 de 999 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 26 de 999 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

7.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Heriberto, Beardstown

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Arturo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff vey friendly
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2018

6/10 Aceptable

Robert Alan

Le gustó: Limpieza y servicio y personal
Property is in major renovations
Se hospedó 6 noches en abril de 2024
Respuesta de Andrew, GM, el 25 abr. 2024
Good afternoon! Thank you for sharing your experience with us. We are currently undergoing a renovation. As we Evolve and Improve, there are specific areas of the hotel that are under construction, as well as the front entrance. We have a good deal of signage around the building to help our guests navigate. It looks more intimidating than it actually is, and we work to minimize any impact on the sleep and stay quality for our guests. Work is only performed between the hours of 9am-6pm while the majority of our guests are out of the hotel.

8/10 Bueno

Bradley Patrick, Annandale

Le gustó: Limpieza y servicio y personal
Property is great and works well for any type of traveler. Their renovations are ongoing and affects a few opportunities.
Se hospedó 5 noches en abril de 2024
Respuesta de Andrew, GM, el 24 abr. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Andrew, GM, el 24 abr. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

4/10 Malo

LeAnna

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Andrew, GM, el 22 abr. 2024
Good afternoon! Thank you for sharing your experience with us. I apologize we failed to meet your expectations.You did not provide any details as to what we could have done better, so I can't address any particular details.We are currently undergoing a renovation. As we Evolve and Improve, there are specific areas of the hotel that are under construction, as well as the front entrance. We have a good deal of signage around the building to help our guests navigate. It looks more intimidating than it actually is, and we work to minimize any impact on the sleep and stay quality for our guests. Work is only performed between the hours of 9am-6pm while the majority of our guests are out of the hotel.

6/10 Aceptable

Coty

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Andrew, GM, el 16 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Matthew

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Hrissanthi

Le gustó: Servicio y personal y servicios
All was good except that the property was being renovated. This impacts the score I have. It would have been a 5 in all categories otherwise. Staff was wonderful
Se hospedó 1 noche en marzo de 2024
Respuesta de Andrew, GM, el 4 mar. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

8/10 Bueno

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Andrew, GM, el 27 feb. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

4/10 Malo

Doug

No le gustó: Condiciones de la propiedad
Middle of renovation, unknown when booked. Did not clean sidewalks promptly after snow quite--dangerous!
Se hospedó 2 noches en febrero de 2024
Respuesta de Andrew, GM, el 19 feb. 2024
Good afternoon! Thank you for sharing your experience with us. I apologize we failed to meet your expectations. As you noted, we are currently undergoing a full renovation of the property. Your room location on the Terrace level was far from where any work was being done.The sidewalks were pre-treated prior to the snow and again later that afternoon. Again I apologize if this did not meet your expectations.

10/10 Excelente

Alejandro

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew, GM, el 13 feb. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

10/10 Excelente

Joseph

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is extremely friendly and accommodating and the rooms are very clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew, GM, el 13 feb. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew, GM, el 13 feb. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

10/10 Excelente

Alejandro, El Cajon

Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew, GM, el 19 feb. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked the easy access to rooms. Didn’t like the distance to walk for the ice machine.
Se hospedó 1 noche en enero de 2024
Respuesta de Andrew, GM, el 13 feb. 2024
Thank you for taking the time to share your experience. Most folks don't like to be close to the elevator or ice machines. Please feel free to ask during the reservation, or at check-in, if you prefer such a location.We're glad you enjoyed your stay and hope to see you back soon!

10/10 Excelente

Joseph

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice property, friendly staff.
Respuesta de Andrew, GM, el 17 ene. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

10/10 Excelente

Matthew

Se hospedó 1 noche en enero de 2024
Respuesta de Andrew, GM, el 17 ene. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Andrew, GM, el 1 ene. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

8/10 Bueno

Delores

Se hospedó 1 noche en diciembre de 2023
Respuesta de Andrew, GM, el 20 dic. 2023
Thank you for taking the time to share your experience. We're happy you enjoyed your stay!

6/10 Aceptable

Ricardo

Viaje familiar
The property is old. Room we stayed needs new carpet, fresh paint. It does not reflect the area that is usually a high end area in St. Louis. I chooses this area because I know this area when I live here 27 years ago. I am somewhat disappointed.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Andrew, GM, el 11 dic. 2023
Thank you for taking the time to share your experience. I'm not sure if you noticed the signs around the building. We are currently undergoing a renovation of our guest rooms, public space, and exterior. We are excited to be Evolving and Improving with our new look expected in the first quarter of 2024.We hope you get back to experience our new product in the near future.

10/10 Excelente

Patrick

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
God is Good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Andrew, GM, el 8 dic. 2023
Indeed he is! Thank you!

8/10 Bueno

Nassim

Se hospedó 1 noche en diciembre de 2023
Respuesta de Andrew, GM, el 8 dic. 2023
Thank you for taking the time to share your experience.

10/10 Excelente

Shirley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Warm and comfortable Ideal location for Mercy Hospital
Se hospedó 1 noche en noviembre de 2023
Respuesta de Andrew, GM, el 8 dic. 2023
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!

10/10 Excelente

Marisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant—will stay at Courtyard again
Check in was very quick and easy, room was spotless and incredibly comfortable, and my stay was overall quite pleasant. The halls were quiet, and I got a great night’s sleep.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Andrew, GM, el 20 nov. 2023
We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we're very happy you enjoyed your stay

8/10 Bueno

Derek

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Andrew, GM, el 14 nov. 2023
We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we're very happy you enjoyed your stay.

8/10 Bueno

Roger

Se hospedó 2 noches en noviembre de 2023
Respuesta de Andrew, GM, el 13 nov. 2023
We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we're very happy you enjoyed your stay.

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Andrew, GM, el 1 nov. 2023
We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we're very happy you enjoyed your stay.

10/10 Excelente

Wendy

Se hospedó 1 noche en octubre de 2023
Respuesta de Andrew, GM, el 1 nov. 2023
We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we're very happy you enjoyed your stay.

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Andrew, GM, el 3 nov. 2023
We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we're very happy you enjoyed your stay.

8/10 Bueno

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andrew, GM, el 1 nov. 2023
We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we're very happy you enjoyed your stay.

4/10 Malo

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was under construction but it did not notice before on the website. My room was not done. The maids seemed to just stop servicing the rooms at a certain time. The hotel charged me more than the rate on their website.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Andrew, GM, el 1 nov. 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I did review your reservation confirmation and you were charged exactly as the confirmation read. If you have different information, please feel free to contact me directly and I will be happy to review it.

2/10 Terrible

Michaela

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Remodeling and entire property is not accessible. The hallway to our room was completely dark and just open rooms that were under construction. We had to park in the back of the hotel and walk in a back door that was not well lit. There were tarps hanging all around the inside and we did not feel safe. Rooms are beyond outdated so the renovation is needed.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andrew, GM, el 13 nov. 2023
Michaela,We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we're very sorry we fell short on your visit.

10/10 Excelente

Mekala M

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
We had a great stay great location, comfortable, nice location. The bed was the star of the show!! It is so hard to find a soft hotel bed this is it!!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andrew, GM, el 1 nov. 2023
We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we're very happy you enjoyed your stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and Comfortable
The check-in process was seamless and quick. The staff was friendly. The hotel lobby and hallways were clean and smelled good. My room was clean and at a comfortable temperature upon arrival. The bed was comfortable. The pillows were terrible, but I never expect hotel pillows to be comfortable.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andrew, GM, el 1 nov. 2023
We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we're very happy you enjoyed your stay.

8/10 Bueno

Tim

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok but not worth the upgraded price
It was good not great. Paid for a king with sofa. When I arrived they were going to put me in a 2 queen room. When I showed them the room I booked they put me in a handicap accessible king with no couch. Just a little disappointed
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Nocona

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was perfect! One of the best places I’ve stayed in a while. Even under construction it was clean and the updates are going to make it even better. This will be my go to hotel when I’m in this area. The beautiful courtyard makes you feel like more of a resort than a hotel.
Se hospedó 2 noches en agosto de 2023

4/10 Malo

John

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Moustafa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and tidy
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

William, Denver

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Even though the propert is under updating construction it was quiet.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good pit stop
Using as a pit stop for a longer trip - check in was super fast and a breeze. Warned me about construction, but didn’t hear any of it, they put me on the 1st floor and renovation started at 9am on the 3rd floor. I was gone before that anyway. However, our room, you could tell was just recently renovated. Clean, bed and pillows were great- a little stuffy as the A/C was off - the bathroom still had a roll of painters tape, a pile of construction dust at the threshold from the room to the bathroom - and remnants of construction on the shower head and top of tub - plus the floor was dusty - like swept and clean, but not mopped. I didn’t mind, as it made me feel like home (I’m in construction) and luckily my wife was too tired to care or noticed.she was the ecstatic about how comfy the bed was. All and all a great nights sleep and if we ever drive through again - we’d stay there again.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Anne

Viaje en pareja
Le gustó: Limpieza y servicio y personal
They are remodeling- great idea! Our thermostat had 2 choices freezing Or heat- hopefully the temperature gets renovated as well .we weren’t in room much- out with family .
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

James

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Feel you need more light in room. As not good for seeing to apply makeup and dress. Thank you
Se hospedó 7 noches en julio de 2023

8/10 Bueno

Ulysses E.

Se hospedó 1 noche en julio de 2023

8/10 Bueno

richard

Viaje en grupo
Stay satisfying despite construction.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Wesley

Le gustó: Limpieza, servicio y personal, servicios
Neat and tidy. Very clean. There was some construction happening on top floor which is positive for the future. It’s possible that the AC filter in our room needs to be replaced as I have a hypersensitivity to dust and developed a sinus infection over the course of three days. Could have been other allergens from trees pollen also. Other than that a great stay overall.
Se hospedó 3 noches en julio de 2023

6/10 Aceptable

FARRIS, Florissant

Viaje familiar
Le gustó: Limpieza y servicio y personal
It was hard to navigate to to the room and to the lobby.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Beverly

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en julio de 2023