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Opiniones de Hampton Inn & Suites St. Charles Old Town Area

2.5 out of 5
Hampton Inn & Suites St. Charles Old Town Area
1410 SOUTH 5TH STREET, St. Charles, MO

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 260 de 349 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 50 de 349 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 349 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 349 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 349 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ana Bertha

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Horacio

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Excelente lugar muy limpio y confortable
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very quiet. Easy to get in and out, breakfast was good.
Se hospedó 6 noches en mayo de 2024

10/10 Excelente

Mya

Se hospedó 1 noche en marzo de 2024

4/10 Malo

Terry

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
The staff were very good. The morning breakfast was fine. The facility itself is modern and fairly new. However, the bed linens had stains, and there was hair in the bed. There was hair all over the bathroom floor, and there were mold stains in the shower curtain.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Tonya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location near historic area. Enjoyed a nice variety of options for breakfast. Great one night stay on our road trip.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

James Phillip

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Floor was sticky. Staff was nice. Bugs in the room. Stains on the sheets. Asked for the floors to be cleaned. They were not. Sheets didn’t fit the bed. Climate control not working. Never ever going back.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Kianna

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room had debri on the floors hair on bathroom floor. When taking a shower the hot water wasn't hot enough
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Pamela Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the easy walk to old town.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Brian

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice staff. Plenty of good food nearby
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Robert

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Clifford

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and staff were friendly
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Janice

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hard to find the property the address is confusing, the property is really not on the exact address and hard to figure out, needs a signage on 5th street. Bed very comfortable, however the shower never got hot and the volume of water was so low took much time to rinse.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Zachary

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the airport
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Michelle Lynn

No le gustó: Limpieza, servicios, condiciones de la propiedad
The amenities were not working, specifically the pool. The shampoo bottles and toilet paper were stocked for one day, but they only service the rooms every two days. Unresponsive to calls. Staff acted like I was a Karen at all times, even just for legitimate toilet paper requests. Seemed like a new hotel but the trim and walls were ripped up.
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice new property located near the casino and the historic downtown area.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We will be back soon. Love the location.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Kathleen

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Rachid

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en enero de 2024

10/10 Excelente

mariah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice room and staff.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel staff was polite at check in and check out. Hotel was well kept. Our room was clean. The pillows were flat but other than that everything was great.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Paula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Aracelia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We arrived early to the property because we were meeting some family members there.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Debra, Ames

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was the perfect spot to stop on the 1st leg of our journey. It was right off I-70. It was a little funky to get to the entrance was NOT well marked.The property is just over 1 year old. So very nice, clean and bright! New December 2023. Close enough to a charming downtown with unique restaurants so don't just have to go to chain restaurants. Staff very helpful. I did note the roller shades needed attention and staff was very receptive to my alerting that this was an issue.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jerremy

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

stephanie

Viaje en pareja
This was a very clean nice place to stay. The front desk help was very pleasant. The girls name was Rebeka so kind. The room was very nice. Good lighting in the bathroom for me to do my makeup a lot of times the lighting is awful. Great location
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Steve

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
We waited two hours for a room to be available
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Teri

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Laurie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is just right for visiting the Historic Downtown St. Charles area or the Ameristar Casino. Both are a walkable distance.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Jessica

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not true to times
We were to have a 3pm check-in. We were told it would be 10-30 min. At 4:45 we had to leave to get to event. We were told we would receive a call when room was ready. Never received. We came back at 7:30 and told our room became available but she lost our number.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Paula

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dec 2nd
Our beds were comfy and cozy. The room and hotel was clean, and the staff was friendly. Awesome breakfast spread too. Will be staying here again.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Erika

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will definitely stay here again! Front staff very friendly and helpful.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Richard

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel appears to be new, rooms are updated and clean, and in a great location.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Alex

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Philip

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
This property was new just a couple of years ago. Everything still looks new, however, in our room the walls needed to be repaired. The room cleanliness was also a huge issue. The floors were dirty, and the end tables were not clean. The hotel is very close to restaurants and shopping on Main Street.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Pat

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was very friendly and helpful and the hotel was clean
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Jessica

Viaje en grupo
Le gustó: Servicios y condiciones de la propiedad
We were very disappointed with our check in experience. We arrived around 1:00pm as we were attending a wedding which started at 3:00. We asked if any rooms were available for early check in. There were not, which was completely ok, as we know check in time is 3pm and had planned to get ready in a friend’s room who was already there. We attended the wedding ceremony at 3pm and arrived back to the hotel at 4pm and were told the rooms were still not ready and they could not tell us when they would be ready. We had a little time before the reception started, so we sat in the hotel lobby, anticipating that we’d be able to get checked in shortly. We waited for over an hour, observing others being able to check in and obtain their rooms. When asking we were told they were sorry but our specific rooms were not clean yet. We finally said we needed to get to the reception and any room would do, we just wanted to be able to get settled before our late return that night. We finally got a room around 5:15, our friends got theirs around 5:30 and we were 30 minutes late to the wedding reception. The staff was kind and apologetic but it was unacceptable to have to wait 2 hours after check in time for a room, especially when others were given rooms as soon as they walked in the door. This hotel was very nice, but I will be hesitant to stay again due to the apparent staffing issues which caused our plans to be disrupted.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Regina

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Visited St Charles Christmas Traditions. The hotel was located nearby and easy to get to all the festivities.
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

scot

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The room was not ready by 3pm for check in. Upon going to bed the sheets where to small for the bed and would not stay on. Called front desk they said if we wanted new sheets we would have to come get them and put them on ourselves. Really shouldn’t have to for the price they charge.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jose

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the breakfast that is offered which is not always the same
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Dana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to everything but not walkable to restaurants and minimal shopping. It’s right by the interstate. Overall good clean comfortable and priced well.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Amy

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Cheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service!
Se hospedó 1 noche en noviembre de 2023