Patio
Ver disponibilidad

Opiniones de Hampton Inn & Suites St. Louis/Chesterfield

3.5 out of 5
Hampton Inn & Suites St. Louis/Chesterfield
5 McBride and Son Center Dr, Chesterfield, MO

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 378 de 708 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 212 de 708 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 62 de 708 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 708 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 708 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Azalia

Se hospedó 3 noches en abril de 2022

10/10 Excelente

PATTI

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Staff was excellent. Room clean. Bed very conformable.
Se hospedó 1 noche en abril de 2024
Respuesta de -Jacob, Hotel Manager, el 4 may. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

2/10 Terrible

Herika

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Prepaid room two weeks in advance @Hilton ($340 for 2 nights) AAU basketball tournament in Chesterfield MO. The first room had a toilet filled to almost the brim with human waste. Asked for another room.The second room had hair all over the shower floor, shower curtains, bathroom floor and towels. Asked for a Manager. LVM for both the Manager and area manager twice. Was Sent to Hampton Inn by the receptionist only to get there and was told to pay 188$ for the night by the rudest, racially profiling teenager I ever ENCOUNTERED in my life. I called back to the other hotel, and I was told that she would call the manager to let me have the room at the other hotel for free which I thought was the reason I was sent to the sister hotel. After 10mins on hold, she came back on and told me it was authorized. Aaron, the teenager at the Hampton came back out of the office, told me I will be getting one night free and would have to pay for the second night; when I asked why he was speaking to me in such disrespectful manner with such foul language, he proceeded to tell me to leave and would call the cops because he did not like my attitude; This is at 10.45pm, after driving 6 hrs. from Chicago; moved/changed rooms twice at the first hotel and now about to be charged with trespassing. The embarrassment (about 20 teenage brown boys plus my son were present at this time) and shock sent me into a panic/anxiety attack immediately (I am a disable veteran suffering from chronic PTSD
Se hospedó 2 noches en abril de 2024
Respuesta de -Jacob, Hotel Manager, el 24 abr. 2024
I sincerely apologize about the issues during your stay, and have refunded it in its entirety for the issues you encountered at our property with the toilet and hair in the shower.

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was fast and easy. Beds and room were very comfortable and there were a lot of places to walk to for food.
Se hospedó 1 noche en abril de 2024
Respuesta de -Jacob, Hotel Manager, el 11 abr. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

8/10 Bueno

jerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
nice stay
Se hospedó 1 noche en abril de 2024
Respuesta de -Jacob, Hotel Manager, el 11 abr. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de -Jacob, Hotel Manager, el 11 abr. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excelente

Armani

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only thing is expect to get on that highway
Se hospedó 1 noche en abril de 2024
Respuesta de -Jacob, Hotel Manager, el 11 abr. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excelente

XUESONG

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
nice bed
Se hospedó 1 noche en marzo de 2024
Respuesta de -Jacob, Hotel Manager, el 31 mar. 2024
I am happy to hear your stay went well! And we hope to have you back with us again soon!

10/10 Excelente

Lori

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel staff were very friendly and the lobby and eating area were very clean, modern and well kept. Our room was also very clean and nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de -Jacob, Hotel Manager, el 25 mar. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

8/10 Bueno

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
breakfast was very good. Would like access to ice machine - there was not one on the 1st floor where it said vending and ice was also no vending machine (soda). Soda and snacks in lobby were a little expensive
Se hospedó 2 noches en marzo de 2024
Respuesta de -Jacob, Hotel Manager, el 19 mar. 2024
My apologies about the ice machine, we are looking into getting them repaired for our guests. Otherwise I am glad to see your stay went well, and hope to have you back with us again soon!

8/10 Bueno

Wayne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a good two night stay. Only problem was elevators were not working when we left. Was on the second floor. My wife had just had a total knee replacement and I a bad back. It was difficult to use the stairs. We we're in town for a wedding and had extra clothes and such. I had to make several trips on those stairs just to get it all packed out to our vehicle.
Se hospedó 2 noches en marzo de 2024
Respuesta de -Jacob, Hotel Manager, el 19 mar. 2024
I sincerely apologize about the issues with our elevators, and hope you give us another try in the future so we can provide a flawless stay for you.

10/10 Excelente

Dennis

Se hospedó 1 noche en marzo de 2024
Respuesta de -Jacob, Hotel Manager, el 11 abr. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excelente

Wyatt

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was cordial and polite. All accommodations were up to par.
Se hospedó 3 noches en marzo de 2024
Respuesta de -Jacob, Hotel Manager, el 15 mar. 2024
I am happy to hear you had a great stay! Safe travels and we will see you again soon.

4/10 Malo

Matt

Se hospedó 1 noche en marzo de 2024
Respuesta de -Jacob, Hotel Manager, el 2 abr. 2024
I am sorry to see your stay did not go well, I will be reaching out to you via email to hear more about it.

10/10 Excelente

Kim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved everything about this place everything!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de -Jacob, Hotel Manager, el 4 mar. 2024
I am happy to hear you had a great stay with us! And will be sharing your kind words with my staff. Safe travels and we hope to see you again soon!

8/10 Bueno

Alex

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and quiet
Se hospedó 1 noche en febrero de 2024
Respuesta de -Jacob, Hotel Manager, el 26 feb. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were right next to the highway and didn’t hear a thing. Very clean and comfortable!!
Se hospedó 1 noche en febrero de 2024
Respuesta de -Jacob, Hotel Manager, el 26 feb. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excelente

Arliss

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy to get too and from Broadway and the Grand ole opry
Se hospedó 1 noche en enero de 2024
Respuesta de -Jacob, Hotel Manager, el 24 feb. 2024
We appreciate the kind words, but I believe this review was meant for the Nashville Hampton Inn!

10/10 Excelente

Steve, Neligh

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Definitely will stay here again
Se hospedó 1 noche en febrero de 2024
Respuesta de -Jacob, Hotel Manager, el 23 feb. 2024
I am happy to see your stay went well. We hope to see you again soon. Safe travels.

10/10 Excelente

Stephanie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay!
Se hospedó 1 noche en febrero de 2024
Respuesta de -Jacob, Hotel Manager, el 19 feb. 2024
I am happy to see your stay with us went well, and we hoe to have you back with us again soon!

10/10 Excelente

Mike

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great gym and super close to many restaurants and shopping
Se hospedó 1 noche en febrero de 2024
Respuesta de -Jacob, Hotel Manager, el 19 feb. 2024
I am happy to see your stay with us went well, and we hoe to have you back with us again soon!

10/10 Excelente

Connie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good stay! Nice renovations.
Se hospedó 1 noche en febrero de 2024
Respuesta de -Jacob, Hotel Manager, el 19 feb. 2024
I am happy to see your stay with us went well, and we hoe to have you back with us again soon!

10/10 Excelente

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thoughtful staff during updates
Front desk staff kind and helpful. Updates are being done, so breakfast area was set up in a temporary space. They did a great job of explaining and modifying.
Se hospedó 1 noche en febrero de 2024
Respuesta de -Jacob, Hotel Manager, el 19 feb. 2024
Our team members make the difference, and I am glad to see they did for you! Safe travels and we hope to see you again soon!

6/10 Aceptable

Margo, Glasgow

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Had to wait quite a while at checking in for someone to show up at the front desk. He was friendly but quite unprofessional
Se hospedó 1 noche en enero de 2024
Respuesta de -Jacob, Hotel Manager, el 29 ene. 2024
I sincerely apologize about the service you received during check-in, and will be reaching out to you via email to discuss further

6/10 Aceptable

Gregory

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de -Jacob, Hotel Manager, el 29 ene. 2024
I am sorry to see your stay with us did not go well, and we hope you give us another try in the future to provide a better one.

10/10 Excelente

Rachael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quick check in. Easy to get to. Clean and quiet. Plenty of restaurants and shopping around, target very close by.
Se hospedó 2 noches en enero de 2024
Respuesta de -Jacob, Hotel Manager, el 29 ene. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

8/10 Bueno

Todd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place was very updated and a great value
Se hospedó 1 noche en enero de 2024
Respuesta de -Jacob, Hotel Manager, el 29 ene. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excelente

Tom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything is great
Se hospedó 1 noche en enero de 2024
Respuesta de -Jacob, Hotel Manager, el 29 ene. 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excelente

James

Se hospedó 1 noche en enero de 2024
Respuesta de -Jacob, Hotel Manager, el 19 feb. 2024
I am happy to see your stay with us went well, and we hoe to have you back with us again soon!

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Family Meet but no Greet!
Great hotel. Loved cookies and water at check in. Breakfast was awesome. Rooms are being redone so in great shape. Did notice already a couple of stains on comforter.
Se hospedó 1 noche en diciembre de 2023
Respuesta de -Jacob, Hotel Manager, el 29 ene. 2024
I am happy to hear your stay went well! And will address the stains with my housekeeping staff.Otherwise, we hope to have you back with us again soon.

8/10 Bueno

William

Se hospedó 1 noche en octubre de 2023
Respuesta de Jason - Area GM, el 31 oct. 2023
Wow. What a great review. Thanks. Anything we could have done to push this to a 9 or 10?

8/10 Bueno

Jacob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de -Jacob, Hotel Manager, el 17 oct. 2023
Thank you for staying with us, and thank you for leaving a review. We hope to see you again soon.

10/10 Excelente

Bradford

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice stay
The hotel is being renovated and the new rooms are very nice. The staff are very friendly and helpful.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jason - GM, el 9 oct. 2023
Thank you for the 10 of 10.

4/10 Malo

Richard

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Bed Bug find
When we walked into our room we saw a bed bug walking on top of the bed. We did not say in this room they gave us a new room
Se hospedó 1 noche en septiembre de 2023
Respuesta de -Jacob, Hotel Manager, el 23 sept. 2023
I sincerely apologize about that, and we hope you give us another opportunity in the future so we can make your stay at "10/10"

8/10 Bueno

Betty

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de -Jacob, Hotel Manager, el 18 sept. 2023
Thank you for staying with us and leaving a review. I am glad your stay was good and we next time we can make it a 10/10!

10/10 Excelente

Pete

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location was great and lots of restaurants within walking distance.
Se hospedó 2 noches en septiembre de 2023
Respuesta de -Jacob, Hotel Manager, el 4 sept. 2023
I am glad you enjoyed your stay! And we hope to have you back with us again soon!

8/10 Bueno

Tracy

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was good
Se hospedó 2 noches en agosto de 2023
Respuesta de -Jacob, Hotel Manager, el 21 ago. 2023
Thank you for staying with us, and leaving a review. I am glad to see you experience went fine, and hope to have you back with us again soon!

8/10 Bueno

Sonji

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de -Jacob, Hotel Manager, el 2 ago. 2023
Thank you for staying with us, and thank you for leaving a review. Please let me know if there was anything else we could have done to make your stay better.

10/10 Excelente

LINDA, FLOYDS KNOBS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked how close all the restaurants were Very nice area
Se hospedó 2 noches en julio de 2023
Respuesta de -Jacob, Hotel Manager, el 18 jul. 2023
Yes indeed! We are glad that you enjoyed your stay and hope to have you back here again soon!

10/10 Excelente

Jacqueline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de -Jacob, Hotel Manager, el 19 jul. 2023
I am glad to see your stay went well, and hope to have you back with us again soon!

10/10 Excelente

Keith

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great property, even during renovation! Will stay here again
Se hospedó 1 noche en mayo de 2023
Respuesta de -Jacob, Hotel Manager, el 31 may. 2023
Thank you for staying with us, and thank you for taking the time to write a review. I am glad to see your experience with us went well, and are excited to welcome you back to our property soon!

10/10 Excelente

Clayton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very friendly and helpful. The place was well taken care of.
Se hospedó 1 noche en mayo de 2023
Respuesta de -Jacob, Hotel Manager, el 19 may. 2023
Thank you for staying with us, and for filling out a review. I am glad to see your experience with us went well, and hope to have you back again soon!

10/10 Excelente

Samantha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
You can tell there is some construction going on, but it was never actively going on when I was there and was no bother. Just looks like they are trying to improve the overall hotel. Really nice rooms, quiet, comfortable
Se hospedó 1 noche en mayo de 2023
Respuesta de -Jacob, Hotel Manager, el 15 may. 2023
Thank you for staying with us, and thank you for writing a review. I am happy to see your experience with us went well, and the construction team did a nice job of staying out of sight, and out of mind. We hope to see you again soon!

2/10 Terrible

Barbara

Viaje en grupo
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
On May 5, I booked a room for 1 night, but I accidently booked for May 18 instead of May 8. My card was charged $161.44 and another $3.64 to change the date. I arrived at the Hampton Inn and found out the date was never changed!!!!! I had to spend another $170.00 for the one night. I need your charges to be refunded quickly to my account.
Se hospedó 1 noche en mayo de 2023
Respuesta de -Jacob, Hotel Manager, el 10 may. 2023
You would need to reach out to expedia customer support to have that taken care of - their number is 1 (800) EXPEDIA. We at the hotel have already canceled the reservation for the 18th and waived the late cancellation fee.

2/10 Terrible

Kevin

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Hotel should drop its rates when it's under such heavy construction. For $232 you'd expect a much more comfortable stay.
Se hospedó 1 noche en mayo de 2023
Respuesta de -Jacob, Hotel Manager, el 10 may. 2023
Thank you for staying with us, and thank you for taking the time to write a review.I apologize about the construction going on at our hotel, and do hope you give us another try once it is complete.

8/10 Bueno

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice room close to the venue we were attending
Se hospedó 1 noche en abril de 2023
Respuesta de -Jacob, Hotel Manager, el 17 abr. 2023
Thank you for staying with us. I am glad we were able to meet your needs and hope to have you back with us again when you are in the area.

6/10 Aceptable

Lelain

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
WARNING: Remodel in progress.
Any hotel undergoing a major renovation should be required to inform guests before creating a reservation. Will be a great place around November 2023 but currently is a disaster area of noise and dust. Was not worth anywhere the price paid.
Se hospedó 2 noches en abril de 2023
Respuesta de -Jacob, Hotel Manager, el 10 abr. 2023
Thank you for staying with us and filling out a survey.We do have it posted on Expedia that we are under renovation - I will reach out to them to make sure that information is clear.I apologize about the noise and dust during our renovation. And do hope you give us another try once it is complete!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Under constriction
The property was under construction during my stay. It needs it because some things are outdated. Cleanliness was an issue because of that
Se hospedó 3 noches en marzo de 2023
Respuesta de -Jacob, Hotel Manager, el 1 abr. 2023
Thank you for staying with us, I apologize about the issues with cleanliness, and hope you give us another chance once our renovations are complete.

6/10 Aceptable

Ryan

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Would of been nice to know it was under renovation
Se hospedó 1 noche en marzo de 2023
Respuesta de -Jacob, Hotel Manager, el 28 mar. 2023
I apologize about the lack of communication - expedia should have let you know. I will reach out to them and see what went wrong.

10/10 Excelente

Amber

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and safe area
Se hospedó 3 noches en marzo de 2023
Respuesta de Jacob, Hotel Manager, el 21 mar. 2023
Thank you for staying with us, and thank you for taking the time to fill out a survey.I am glad to see your experience with us went well, and hope to have you back with us again soon.