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Opiniones de Holiday Inn St. Louis - Downtown Conv Ctr, an IHG Hotel

3.5 out of 5
Holiday Inn St. Louis - Downtown Conv Ctr, an IHG Hotel
811 N 9th Street, St. Louis, MO

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 370 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 337 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 156 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 62 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 75 de 1000 opiniones" "

8.4/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alice

Me gusto mucho, esta cómodo y bonito, lo único que tienen que saber como encender el aire acondicionado
Se hospedó 4 noches en septiembre de 2023
Respuesta de Cindy K / AGM, el 10 sept. 2023
Good morning,Thank you for staying with us, and providing your valuable feedback! I'm so glad you enjoyed your stay, and hope you were able to get the air conditioner figured out sooner rather than later.We hope to see you again!Please take care, and keep us in mind for any future trips to St. Louis.Thanks again!

10/10 Excelente

Marangelys

Se hospedó 1 noche en julio de 2022

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El mal trato desde que llegué, en el from desk queriéndome cobrar, cuando que el que se equivoco fue el con la reservacion, llegó al cuarto y abierto el jabón y el shampo, los botes de la basura asquerosos, en fin un muy mal servicio, acabe yo haciendo las, ya que por la pandemia no se que relajo trae el hotel, de verdad como ustedes no aseguran antes la satisfacción del cliente, es para que hasta me regresen la cantidad de dinero que pague por mi reservacion jamás intentaré hacer otra hasta que no tenga la certeza de que las condiciones estén bien, y por supuesto menos en holyday inn. No se que vayan a hacer ustedes al respecto pero ha sido mi peor estancia en muchos de los viajes que he hecho y solo por querer estar cerca de el domo de las Américas, donde se celebraron los American Trails de gimnasia, que desagradable y por supuesto, muy enojada y para variar de regreso no llegó mi maleta, ahí también nunca había volado por united, jamás lo vuelvo a hacer ahora espero no me vayan a salir conque se perdió. Pésima experiencia, espero que expedía como una empresa seria que se llama decir, haga algo al respecto, y tenga yo respuesta a mi queja.
Se hospedó 3 noches en junio de 2021

8/10 Bueno

Mauricio

Le gustó: Limpieza y comodidad de las habitaciones
Goog overall
Se hospedó 4 noches en julio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Excelente ubicación en el centro de la ciudad
Estancia tranquila y habitaciones cómodas. Muy cerca de los atractivos turísticos de la ciudad de San Luis Missouri
Se hospedó 2 noches en julio de 2017

10/10 Excelente

JIYUN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

4/10 Malo

Andrea

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The parking structure had been torn down, forcing me to park on the unmonitored street. Due to construction, street parking was very limited. The whole hotel smelled like marijuana smoke. When I tried to order a dessert and a drink at the restaurant, I was told that they hadn't served these menu items in years (despite still being on the menu given to me). 4 day night..no maid service. I was told that if I had needed towels, I should have come down to get them.
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Donald Ray

Viaje familiar
It was nice
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Cari

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024

4/10 Malo

Ryan

Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Laura

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Hotel was fine. Since parking is limited, we wanted to find convenient dining. There wasn't much within walking distance and open after 7.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Dominique

Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Domingo

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michaela

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service. Very clean it was a great experience here
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Angel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My room wasn’t as clean as it should’ve been service sucks and parking
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Ashley

Le gustó: Servicio y personal y servicios
Overall, the hotel was a pleasant stay; however, there was so much noise throughout the night. Our room was near the elevator, and it is very apparent that they need serviced/replaced. I felt slightly unsafe due to our door having issues closing. With some updates, the hotel would be excellent.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel staff very helpful and a pleasure to work with. We held a Mary Kay event with 70 woman and staff was spot on.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

savanna

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Izzy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Terry

Le gustó: Servicio y personal y condiciones de la propiedad
Jesse at the front desk was amazing and displayed generous hospitality. He went above and beyond my needs allowing for an amazing stay
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Benjamin Alan

Viaje de negocios, Viaje en pareja
Meh
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Julie

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Eric

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Sarah, Ozark

Se hospedó 1 noche en octubre de 2023

4/10 Malo

james

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
What is a good stay family used to like staying there the last time we are in town and use your facilities parking then cost me $10. I don’t remember breakfast being so expensive and overall the hotel just ready for some revamp. I mean our room had a big chunk taken out of the bathroom sink there was trim missing in the bathroom, which left things sharp for little kids to be in there service and people were fabulous
Se hospedó 1 noche en octubre de 2023
Respuesta de Cindy K / AGM, el 11 oct. 2023
Thank you for staying with us, and for sharing your valuable feedback! I'm so sorry for falling short of your expectations, but very grateful to hear that your interactions w/ our Staff were good at least. We will definitely address the issues you mentioned with your room to get those corrected as quickly as possible. We hope to see you again in the future. Until then, safe travels!

4/10 Malo

Kennard

Viaje de negocios
Online the amenities showed free parking, and breakfast included with the room. Checked in and was told to park across the street and had to pay for it. In the morning i ate breakfast and was charged for that also. They need to say you have to pay for parking and breakfast in the amenities section.
Respuesta de Cindy K / AGM, el 3 oct. 2023
Good morning,Thank you for staying with us, and sharing your valuable feedback! I sincerely apologize for the confusion about Parking & Breakfast being included, and will definitely have to dig deeper to figure out where you saw that, or how it's worded, so I can get it corrected before others encounter the same issues. If you have any plans of coming back to STL, please contact me directly, and I will be more than happy to extend Complimentary Parking & Breakfast for everyone in your party for the full length of the stay.Until then, please take care & safe travels!

4/10 Malo

Christopher

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The check in lady was unnecessarily rude
Se hospedó 1 noche en septiembre de 2023
Respuesta de Cindy K / AGM, el 1 oct. 2023
Good morning,Thank you for staying with us, and for providing your valuable feedback! I'm so sorry that you were treated rudely. I will determine who the Front Desk Agent was that handled your Check-In, so she's aware of how she came across, and more importantly, how you felt about the interaction overall, in hopes to prevent it from happening to someone else in the future.We certainly hope to see you again. Until then, please take care, and safe travels!

4/10 Malo

Landra

Se hospedó 1 noche en septiembre de 2023
Respuesta de Cindy K, el 2 oct. 2023
Good morning,Thank you for staying with us, and for sharing your valuable feedback. I'm terribly sorry that we fell short of your expectations, and will definitely pass your comments along to our staff and the owners.We hope to see you again. Until then, please take care & safe travels!

10/10 Excelente

Xavier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Cindy K / AGM, el 1 oct. 2023
Good morning,Thank you for staying with us! We're so glad you enjoyed your stay, and certainly hope to see you again.Until then, please take care, and safe travels!

8/10 Bueno

Marc

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lots of construction in the area
Se hospedó 5 noches en septiembre de 2023
Respuesta de Cindy K / AGM, el 29 sept. 2023
Thank you so much for staying with us! We hope you enjoyed your time in STL, and would love to see you again, so please keep us in mind for any future trips to the area. Hopefully, the Convention Center expansion will be complete by that time.Until then, safe travels!

2/10 Terrible

Amie

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The staff is nice but the hotel in no way resembles the pictures. Beware of the "breakfast".
Se hospedó 2 noches en septiembre de 2023
Respuesta de Cindy K / AGM, el 26 sept. 2023
Hi Amie,Thank you for staying with us, and for providing your valuable feedback! I'm so sorry we fell short of your expectations, and will definitely share your comments with our new ownership & team members in an effort to improve what and where we can.Please take care, and safe travels!

8/10 Bueno

Ariana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Cindy K / AGM, el 19 sept. 2023
Hello,Thank you for staying with us! We hope you enjoyed your stay, and look forward to accommodating you again in the future.Until then, please take care, and safe travels!

8/10 Bueno

Suzie

Se hospedó 2 noches en septiembre de 2023
Respuesta de Cindy K / AGM, el 19 sept. 2023
Hello,Thank you for staying with us, and for your feedback! We hope to see you again.Until then, please take care, and safe travels!

10/10 Excelente

Felecia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk made it easy upon checking in
Se hospedó 1 noche en septiembre de 2023
Respuesta de Cindy K / AGM, el 10 sept. 2023
Good morning,Thank you so much for staying with us, and for providing your valuable feedback!We hope to see you again!Until then, please take care.

6/10 Aceptable

Sergio

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Noisy
Se hospedó 2 noches en septiembre de 2023
Respuesta de Cindy K / AGM, el 10 sept. 2023
Good morning,Thank you for staying with us, and providing your valuable feedback! I'm terribly sorry for the noise level both outside of the building due to the surrounding Convention Center expansion / construction, but also inside the building most likely a result of the indoor pool & 5-story atrium. Certainly not the best design, and do hope it wasn't too much of an inconvenience for you.If you're ever in the area again, and decide to give us another try, please feel free to contact me directly, so I can be sure to put you in a more quiet room / location.Please take care!

6/10 Aceptable

Marianne, New Castle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were in a room that was adjacent to the laundry room and pool. It was very loud. We could not open our curtains as people from the pool are could see in our room. So it was like having a room w no windows. Staff was nice. Location was good.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Cindy K / AGM, el 10 sept. 2023
Good morning,Thank you for staying with us, and for providing your valuable feedback! I sincerely apologize for the noise, and the "lack of windows" essentially, since your room was right next to the Indoor Pool. I don't blame you in the least for wanting to keep the drapes closed, but still would have liked some sunshine. Unfortunately, the design and layout of it all just wasn't well thought out years ago. If you're ever back in our area, please feel free to contact me directly, so I can make sure you aren't put in a similar situation.Thanks again, and please take care!

8/10 Bueno

Rhonda

Viaje en grupo
Le gustó: Servicios
We felt safe on this area. Thank you for our safety!!
Se hospedó 1 noche en agosto de 2023
Respuesta de Cindy K / AGM, el 10 sept. 2023
Good morning,Thank you for staying with us, and providing your valuable feedback! I'm glad you enjoyed your stay, and felt safe in the area.We hope to see you again! Until then, please take care.

2/10 Terrible

Kamar

No le gustó: Limpieza y condiciones de la propiedad
It was close to the venue i was attending. Room was never cleaned.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Joseph

Viaje en pareja
Le gustó: Servicios
Very clean and friendly staff
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Michellle

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Light by the head board was broken in the room just dangling , tv screen was broken still worked but you could see the led lights through the picture. Ice machines did not work on the first 2 floors. No ac in the restaurant. Room had a smell to it I had to buy air freshener. Staff was nice and pleasant. Property needs some up keep

8/10 Bueno

Janette

Le gustó: Servicio y personal y condiciones de la propiedad
I liked how it was a easy pay and go type of thing!
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Troy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Expectations Way Too High
Hadn’t stayed in a Holiday Inn in a long time. Service wasn’t great. Cleanliness was pretty poor. Fitness center had great pictures on the site, but did not match at all in reality. Employees seemed disinterested. I guess I expected more from a reputable chain.
Se hospedó 2 noches en agosto de 2023

2/10 Terrible

LaToya

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Refund me please
It was horrible and i would like my money back. It was my daughter's sweet 16 and ahe sad this hotel ruined it. There were bugs in the room. The room did not have a shower Curtain in it. The fridge didnt get cold. Man it was horrible. I will never stay here again. I want a full refund for the roaches.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No ice
None of the ice machines worked!
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Jessy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Monica

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Front Desk Service, Excellent Check In Excellent, As Well. Checking In Great, it was my Baby Sister, BD & I was just trying, to make her Happy & All. Room, was 183.00 including taxes, & 50 bucks deposit. Me, myself, I, thought Breakfast was free, but Bot
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Felicia

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location was excellent. Walking distance to many restaurants and entertainment. The staff was friendly and courteous, especially Antoinette and Mr. Charles. Antoinette was always professional and made extra time to make us feel like family. I will stay there again!
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

KEENOCIA

Viaje en pareja
No le gustó: Servicio y personal
The parking was horrible with all the construction happening around it. That made it difficult to even get to the place. Front desk staff was kind of rude.
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Deborah

Se hospedó 1 noche en julio de 2023