Vista frontal de la propiedad por la tarde o noche

Opiniones de Hawthorn Suites by Wyndham St. Robert

2.5 out of 5
Hawthorn Suites by Wyndham St. Robert
239 Saint Robert Boulevard, St. Robert, MO

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 441 de 930 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 242 de 930 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 124 de 930 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 68 de 930 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 55 de 930 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

JOSE, YAUCO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A
Se hospedó 3 noches en mayo de 2024
Respuesta de Rich, el 14 may. 2024
Hi Jose, thank you so much for your awesome review ! Please come by if you are ever in the area again, we would love to welcome you back.

8/10 Bueno

Roberto

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Para ser la primera vez fue bueno y rapido
Se hospedó 1 noche en octubre de 2023
Respuesta de Blanca Milne, GM, el 11 nov. 2023
It’s wonderful to hear that you found our front desk staff to be approachable and friendly.

8/10 Bueno

Leslie

Viaje familiar
Le gustó: Condiciones de la propiedad
excellent location, good service. The breakfast is not the best, little variety and if something ran out they would not refill it or they were not pending. The cleaning in the room, one day they cleaned and the others they didn't... we stayed 3 nights.
Se hospedó 4 noches en mayo de 2023
Respuesta de Blanca Milne, GM, el 29 may. 2023
Thank you for letting us know about this. Your feedback helps us do better. We apologize that our service did not satisfy your expectations.

8/10 Bueno

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2021
Respuesta de Nathan Camp, GM, el 26 feb. 2021
Thanks for your gracious response and we hope to see you the next time you visit St. Robert.

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es de los mejores hoteles que me he alojado, calidad precio difícilmente superable, todo fue correcto y trato/servicio/limpieza/desayuno inmejorable
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Giancarlo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019

10/10 Excelente

Nathaniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Rich, el 14 may. 2024
Hi Nathaniel, thank you for your amazing review ! Please if you are ever in the area again come visit us, we would love to welcome you back.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff comfortable clean room
Se hospedó 1 noche en mayo de 2024
Respuesta de Rich, el 14 may. 2024
Hi Michelle, thank you so much for your awesome review! Please come by if you are ever in the area again, we would love to welcome you back.

10/10 Excelente

Samantha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Five star
Se hospedó 2 noches en mayo de 2024
Respuesta de Rich, el 19 may. 2024
Hi Samantha, thank you so much for you amazing review! Me and my team greatly appreciate your positive feedback. Please feel free to come stay with us again if you are ever in the area.

8/10 Bueno

Steven

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast needs to be stepped up. No wheat bread, eggs, or breakfast meat.
Se hospedó 1 noche en mayo de 2024
Respuesta de Rich, el 14 may. 2024
Hi Steven, we are disappointed to hear that you didn't have the best experience with us. We have taken your feedback into consideration and have since enhanced our breakfast options. Please do visit us with you are ever in the area again for a more satisfactory experience.

10/10 Excelente

Roderick

Good breakfast
Se hospedó 3 noches en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Roderick, thank you so much for your amazing review, it means a lot to me and my team. We would love to welcome you back if you are ever in the area again.

8/10 Bueno

Christopher, Kingsport

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff at the property were extremely nice and helpful. Had a little issue with the first room we were given not being ready, but the front desk person was very apologetic and quick to find us a different room. Overall the room was clean and the bed was comfortable. Breakfast was excellent. The only issue was with the hot water. The bathroom sink produced hot water, but the tub/shower only produced what could be described as tepid water. Not sure if the hot water heaters need to be serviced.
Se hospedó 1 noche en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Christopher, we are sorry to hear that you did not have the best experience during your stay with us. We have addressed the problem, and it has been resolved for our future guests. Thank you for bringing this to our attention. We would love to welcome you back for an even better experience if you are ever in the area again.

10/10 Excelente

Romeo

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Courtney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Best staff ever. Never have I stayed anywhere with such kind people ready to make our stay as comfortable as possible. Room was clean and the hotel was quiet.
Se hospedó 1 noche en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Courtney, thank you so much for your amazing review, it means a lot to me and my team. We would love to welcome you back if you are ever in the area again. Thank you for being such an amazing guest.

10/10 Excelente

Ruvim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Ruvim, thank you so much for your amazing review, it means a lot to me and my team. We would love to welcome you back if you are ever in the area again

6/10 Aceptable

Marcia, Owosso

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Servicios
There was no Kleenex in the room, had to go ask for some. There also was no shampoo and conditioner, another trip to the front desk. The air conditioner wasn't working properly, too warm. Not as clean as it could be. The girl at the front desk was extremely pleasant and got the things we needed. I would probably not stay there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Marcia, we are disappointed to hear that you didn't have the best experience during your stay with us. We have since addressed the concerns with our housekeeping team and our maintenance staff. We would love another opportunity to welcome you back for a better experience. Please give us a call to set this up and we will apply a special discount towards your next stay as an apology for the inconvenience that was caused.

10/10 Excelente

Jean, Philadelphia

Se hospedó 1 noche en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Jean, thank you so much for your amazing review ! Please if you are ever in the area again come visit us, we would love to welcome you back.

2/10 Terrible

Joseph

Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Well there’s a horrible smell outside of the rooms. And the most disturbing thing was someone opened my door and removed the security latch. Luckily I had it blocked with extra protection and I am a combat veteran so very light sleeper. I didn’t see who it was but never will I stay there again.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 12 abr. 2024
Hi Joesph, we deeply regret that you had a negative experience at our hotel during your stay. We take the security of our guests very seriously. Would you please give us a call with more details about your stay so we may review the footage of this occurrence. The only members who have access to rooms are our housekeeping ladies and our Maintenace both inform the guests before entering a room. So it is highly unusual for someone to open your door latch considering we have 24/7 security camera monitoring. Please call us back with the time and date info and we will certainly address this issue.

10/10 Excelente

Jason

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice property…nice front desk.
Se hospedó 2 noches en abril de 2024
Respuesta de Rich, el 12 abr. 2024
Thank you so much for your positive feedback Jason. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excelente

Briana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Easy check in. Tasty breakfast. Clean and safe lodging.
Se hospedó 2 noches en abril de 2024
Respuesta de Rich, el 12 abr. 2024
Thank you so much for your positive feedback Briana. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excelente

Yolanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Rich, el 12 abr. 2024
Thank you so much for your positive feedback Yolanda. We would be delighted to welcome you back at our hotel during your next visit. Safe Travels

8/10 Bueno

Josephine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I picked this hotel because it was close to the highway and I didn't have to detour out of my way to Chicago. It was very nice and clean. I enjoy the toiletries you don't find those in other hotels.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hawthorn Suites Team, el 2 abr. 2024
Hi Josephine, we are delighted to hear that you enjoyed your stay with us. If there is something you think we can improve on, please let us know. We hope to welcome you back soon. Hope you have a wonderful rest of your day.

10/10 Excelente

Wendy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly service
Se hospedó 1 noche en marzo de 2024
Respuesta de Rich, el 2 abr. 2024
Hi Wendy, thank you so much for your positive feedback. We hope to welcome you back soon. Safe Travels !

6/10 Aceptable

shristi

Se hospedó 2 noches en marzo de 2024
Respuesta de Rich, el 13 abr. 2024
Hi Shristi, we our disheartened to hear that you did not have an excellent experience with us. That is not the standard we aim for. Please if you have something specific that you think we can improve on, please let us know. Your feedback is important to us and it helps us make our guest experiences even better. Thank you

10/10 Excelente

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay. Super helpful staff. Great beds. Will plan to stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rich, el 10 mar. 2024
Hi Jane, Thank you so much for your wonderful feedback! We're delighted to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure every guest feels well taken care of, and it's great to know that you found them helpful.

6/10 Aceptable

Royce

Le gustó: Limpieza
Se hospedó 3 noches en febrero de 2024
Respuesta de Rich, el 28 feb. 2024
Hi Royce, thank you for choosing our hotel and sharing your feedback. We appreciate your review and would love to hear more about your experience to make improvements. Please feel free to share any specific suggestions you may have. We hope to welcome you back for an enhanced stay.

10/10 Excelente

Daniel C

Viaje familiar
Le gustó: Condiciones de la propiedad
Great clean room. Very comfortable pillow top beds. We had to cancel our last night and front desk was so helpful in helping with our refund from Expedia. Thank you Abmi for great service.
Se hospedó 3 noches en febrero de 2024
Respuesta de Rich, el 25 feb. 2024
Thank you Daniel, we are overjoyed to hear that you enjoyed your stay with us! One of our main priorities is to always be able to provide amazing guest service along with comfortable and clean rooms. Abhi will be very happy to hear that he could make your experience more welcoming! Please, if you're ever in the area again come and stay with us, we would be happy to have you

8/10 Bueno

Terrieny

Viaje familiar
Le gustó: Servicio y personal y servicios
Staff was very friendly.
Se hospedó 2 noches en febrero de 2024
Respuesta de Rich, el 25 feb. 2024
Hi Terrieny, thank you for taking the time out to give us a feedback. We appreciate it as it help us improve to make your stay as comfortable as possible. Please let us know if you have anything specific you would like us to improve on. Again we appreciate your time and hope you'll stay with us again.

6/10 Aceptable

Christina

Viaje familiar
Did not have hot water for most of a day but they got it fixed that evening. Staff was friendly. Beds were comfortable.
Se hospedó 2 noches en febrero de 2024
Respuesta de Rich, el 7 feb. 2024
Hi Christina. We apologize for not meeting your expectation during your stay. Your satisfaction is important to us and we will work diligently to address any area of concern. We hope to have the opportunity to welcome you back and provide a more ejoyable stay!

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was great and the rooms were nice
Se hospedó 2 noches en febrero de 2024
Respuesta de Rich, el 7 feb. 2024
Hi Kim, Thank you for the glowing review and for highlighting our fantastic staff and comfortable rooms. We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to us and we truly appreciate your kind words. We look forward to welcoming you back for another wonderful experience in the future.

8/10 Bueno

Adam

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
In my case me and my family are PCSing to Texas. They allowed my dog to stay with us and she was not necessarily small. My mother in law was there with us even know she had her own room they greated us with a smile. They always willing to help, and was very patient as i was in and out the door handling what i have left to do on FOR LEONARD WOOD. I THANK THEM very much in my ti.e of need.
Se hospedó 16 noches en enero de 2024
Respuesta de Rich, el 7 feb. 2024
Hi Adam, Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you had a positive experience overall. Your feedback is valuable to us and we appreciate your high rating. We look forward to welcoming you back again soon.

10/10 Excelente

Khrista

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
None
Se hospedó 1 noche en enero de 2024
Respuesta de Rich, el 7 feb. 2024
Hi Khrista, Thank you for taking the time to rate your experience with us. We are glad to see that you enjoyed your stay. We hope to have the pleasure of hosting you again in the future

10/10 Excelente

Glenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 3 noches en enero de 2024
Respuesta de Rich, el 31 ene. 2024
Hi Glenda, thank you so much for your positive feedback. We hope to see you back here again soon. Safe travels

8/10 Bueno

Patrick

Le gustó: Servicio y personal y servicios
Could use a deep cleaning the elevator and hallway had an oder and the bead skirt walls had dirt marks. Otherwise staff was nice and the close parking was a plus.
Se hospedó 1 noche en enero de 2024
Respuesta de Rich, el 26 ene. 2024
Hi Patrick, Thank you for your feedback. We apologize for the inconvenience caused by the cleanliness of the elevator and the odor in the hallways during your stay. Your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We hope to welcome you back for a more enjoyable experience in the future.

8/10 Bueno

john

Se hospedó 1 noche en enero de 2024
Respuesta de Rich, el 24 ene. 2024
Hi John, We appreciate your feedback and glad to hear that you had a positive experience at our hotel. If there is anything specific that you think we can improve upon, please let us know. Your feedback helps us enhance our services for future guests

10/10 Excelente

Xing

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really like that it has a tiny kitchen with a big real fridge. It basically has everything we need and not have anything we don’t need. Perfect.
Se hospedó 1 noche en enero de 2024
Respuesta de Rich, el 16 ene. 2024
Thank you Xing, glad you had a pleasant experience at our hotel. Hope to welcome you back in the future.

6/10 Aceptable

Ian

Se hospedó 1 noche en enero de 2024
Respuesta de Rich, el 25 feb. 2024
Hi Ian, sorry you had a negative experience at our hotel That is certainly not the standard we aim for. Please feel free to reach to us with anything specific that you would want us to improve on some we can make it a better experience for you and our other guests in the future.

6/10 Aceptable

Larissa

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rich, el 25 feb. 2024
Hi Larissa, sorry you had a negative experience at our hotel That is certainly not the standard we aim for. Please feel free to reach to us with anything specific that you would want us to improve on some we can make it a better experience for you and our other guests in the future.

2/10 Terrible

Michael

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

mindy

Viaje familiar
The staff was friendly enough and helpful to provide extra blankets as we had a group of 6. The room was dated and older with a handicap shower that was tough to use for non handicap guests. Water sprayed everywhere. The couch bed was thin and may need updated as it was very tough and felt like springs all over. But it got the job done. The proce was right and location was great.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Rich, el 16 ene. 2024
Hi Mindy, I understand your frustration with the accommodations and that the sofa bed was not ideal. I assure you we are working on improving the issues you raised so you can have a more enjoyable experience during your next visit. Your feedback is extremely valuable to us.

10/10 Excelente

MA

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Rich, el 7 feb. 2024
Hi MA, Thank you the star rating. Your feedback is greatly appreciated. If there is anything we can assist you with please don't hesitate to reach out. We hope to have the pleasure of hosting you again soon

8/10 Bueno

Tetiana, Millstone twp

Se hospedó 2 noches en diciembre de 2023
Respuesta de Rich, el 16 ene. 2024
Hi Tetiana, We appreciate your feedback, if there are areas you think we can enhance to make your experience even better next time, we'd love to hear your feedback. Thank you for choosing our hotel.

10/10 Excelente

Catherine

Se hospedó 2 noches en diciembre de 2023
Respuesta de Blanca Milne , GM , el 18 dic. 2023
Thanks so much for sharing your experience with us.

8/10 Bueno

George

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Rich, el 16 ene. 2024
Hi George, We appreciate your 4-star review. If there are areas you think we can enhance to make your stay even better next time we would love to hear your feedback.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Rich, el 7 feb. 2024
Hi Michael. Thank you for taking the time to review our hotel. We are glad you had a good experience with us.Look forward to welcoming you back again.

6/10 Aceptable

Glen

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Desperately needs renovation
The hotel is in desperate need of renovation. The furniture, carpets and plumbing are worn and very used.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Rich, el 16 ene. 2024
Hi Glen, We appreciate your feedback and apologize for any inconvenience. Your concerns about renovations are noted and we will share this with our team for consideration. We strive to improve and your input helps us in that process.

8/10 Bueno

Tia

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Blanca Milne , GM, el 18 dic. 2023
Thanks so much for sharing your experience with us.

10/10 Excelente

Gloribel

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They accept semi truck at the Parking lot, even with the trailer.
Respuesta de Rich, el 25 feb. 2024
Thank you Gloribel, we are overjoyed to hear that you enjoyed your stay with us!. Yes, we do accept semi and there's ample parking available for your stay. Hope you visit us again soon when you are in the area.

10/10 Excelente

Edwin

Se hospedó 2 noches en diciembre de 2023
Respuesta de Blanca Milne, GM, el 9 dic. 2023
Thanks so much for sharing your experience with us.

10/10 Excelente

Yahaira

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Blanca Milne, GM, el 9 dic. 2023
Thank you so much for taking the time to leave us feedback.