Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 441 de 930 opiniones" "
10 - Excelente
441
Puntuación de 8, es decir, Bueno. Basada en 242 de 930 opiniones" "
8 - Bueno
242
Puntuación de 6, es decir, Aceptable. Basada en 124 de 930 opiniones" "
6 - Aceptable
124
Puntuación de 4, es decir, Malo. Basada en 68 de 930 opiniones" "
4 - Malo
68
Puntuación de 2, es decir, Terrible. Basada en 55 de 930 opiniones" "
2 - Terrible
55
8.2/10
Limpieza
8.4/10
Servicio y personal
7.6/10
Servicios
8.2/10
Condiciones de la propiedad
8.2/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
JOSE, YAUCO
Viaje familiar
7 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A
JOSE
Se hospedó 3 noches en mayo de 2024
Respuesta de Rich, el 14 may. 2024
Hi Jose, thank you so much for your awesome review ! Please come by if you are ever in the area again, we would love to welcome you back.
8/10 Bueno
Roberto
19 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Para ser la primera vez fue bueno y rapido
Roberto
Se hospedó 1 noche en octubre de 2023
Respuesta de Blanca Milne, GM, el 11 nov. 2023
It’s wonderful to hear that you found our front desk staff to be approachable and friendly.
8/10 Bueno
Leslie
Viaje familiar
27 may. 2023
Le gustó: Condiciones de la propiedad
excellent location, good service. The breakfast is not the best, little variety and if something ran out they would not refill it or they were not pending. The cleaning in the room, one day they cleaned and the others they didn't... we stayed 3 nights.
Leslie
Se hospedó 4 noches en mayo de 2023
Respuesta de Blanca Milne, GM, el 29 may. 2023
Thank you for letting us know about this. Your feedback helps us do better. We apologize that our service did not satisfy your expectations.
8/10 Bueno
Juan
25 feb. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juan
Se hospedó 5 noches en febrero de 2021
Respuesta de Nathan Camp, GM, el 26 feb. 2021
Thanks for your gracious response and we hope to see you the next time you visit St. Robert.
10/10 Excelente
Jorge
21 jul. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es de los mejores hoteles que me he alojado, calidad precio difícilmente superable, todo fue correcto y trato/servicio/limpieza/desayuno inmejorable
Jorge
Se hospedó 1 noche en julio de 2019
8/10 Bueno
Giancarlo
15 feb. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Giancarlo
Se hospedó 1 noche en febrero de 2019
10/10 Excelente
Nathaniel
9 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nathaniel
Se hospedó 1 noche en mayo de 2024
Respuesta de Rich, el 14 may. 2024
Hi Nathaniel, thank you for your amazing review ! Please if you are ever in the area again come visit us, we would love to welcome you back.
10/10 Excelente
Michelle
7 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff comfortable clean room
Michelle
Se hospedó 1 noche en mayo de 2024
Respuesta de Rich, el 14 may. 2024
Hi Michelle, thank you so much for your awesome review! Please come by if you are ever in the area again, we would love to welcome you back.
10/10 Excelente
Samantha
6 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Five star
Samantha
Se hospedó 2 noches en mayo de 2024
Respuesta de Rich, el 19 may. 2024
Hi Samantha, thank you so much for you amazing review! Me and my team greatly appreciate your positive feedback. Please feel free to come stay with us again if you are ever in the area.
8/10 Bueno
Steven
Viaje familiar
3 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast needs to be stepped up. No wheat bread, eggs, or breakfast meat.
Steven
Se hospedó 1 noche en mayo de 2024
Respuesta de Rich, el 14 may. 2024
Hi Steven, we are disappointed to hear that you didn't have the best experience with us. We have taken your feedback into consideration and have since enhanced our breakfast options. Please do visit us with you are ever in the area again for a more satisfactory experience.
10/10 Excelente
Roderick
2 may. 2024
Good breakfast
Roderick
Se hospedó 3 noches en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Roderick, thank you so much for your amazing review, it means a lot to me and my team. We would love to welcome you back if you are ever in the area again.
8/10 Bueno
Christopher, Kingsport
Viaje en pareja
2 may. 2024
Le gustó: Limpieza, servicio y personal, servicios
Staff at the property were extremely nice and helpful. Had a little issue with the first room we were given not being ready, but the front desk person was very apologetic and quick to find us a different room. Overall the room was clean and the bed was comfortable. Breakfast was excellent. The only issue was with the hot water. The bathroom sink produced hot water, but the tub/shower only produced what could be described as tepid water. Not sure if the hot water heaters need to be serviced.
Christopher
Se hospedó 1 noche en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Christopher, we are sorry to hear that you did not have the best experience during your stay with us. We have addressed the problem, and it has been resolved for our future guests. Thank you for bringing this to our attention. We would love to welcome you back for an even better experience if you are ever in the area again.
10/10 Excelente
Romeo
30 abr. 2024
Romeo
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Courtney
25 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Best staff ever. Never have I stayed anywhere with such kind people ready to make our stay as comfortable as possible. Room was clean and the hotel was quiet.
Courtney
Se hospedó 1 noche en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Courtney, thank you so much for your amazing review, it means a lot to me and my team. We would love to welcome you back if you are ever in the area again. Thank you for being such an amazing guest.
10/10 Excelente
Ruvim
22 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ruvim
Se hospedó 2 noches en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Ruvim, thank you so much for your amazing review, it means a lot to me and my team. We would love to welcome you back if you are ever in the area again
6/10 Aceptable
Marcia, Owosso
Viaje en pareja, Viaje con mascota
19 abr. 2024
Le gustó: Servicio y personal
No le gustó: Servicios
There was no Kleenex in the room, had to go ask for some. There also was no shampoo and conditioner, another trip to the front desk. The air conditioner wasn't working properly, too warm. Not as clean as it could be. The girl at the front desk was extremely pleasant and got the things we needed. I would probably not stay there again.
Marcia
Se hospedó 1 noche en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Marcia, we are disappointed to hear that you didn't have the best experience during your stay with us. We have since addressed the concerns with our housekeeping team and our maintenance staff. We would love another opportunity to welcome you back for a better experience. Please give us a call to set this up and we will apply a special discount towards your next stay as an apology for the inconvenience that was caused.
10/10 Excelente
Jean, Philadelphia
13 abr. 2024
Jean
Se hospedó 1 noche en abril de 2024
Respuesta de Rich, el 14 may. 2024
Hi Jean, thank you so much for your amazing review ! Please if you are ever in the area again come visit us, we would love to welcome you back.
2/10 Terrible
Joseph
12 abr. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Well there’s a horrible smell outside of the rooms. And the most disturbing thing was someone opened my door and removed the security latch. Luckily I had it blocked with extra protection and I am a combat veteran so very light sleeper. I didn’t see who it was but never will I stay there again.
Joseph
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 12 abr. 2024
Hi Joesph, we deeply regret that you had a negative experience at our hotel during your stay. We take the security of our guests very seriously. Would you please give us a call with more details about your stay so we may review the footage of this occurrence. The only members who have access to rooms are our housekeeping ladies and our Maintenace both inform the guests before entering a room. So it is highly unusual for someone to open your door latch considering we have 24/7 security camera monitoring. Please call us back with the time and date info and we will certainly address this issue.
10/10 Excelente
Jason
Viaje de negocios
11 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice property…nice front desk.
Jason
Se hospedó 2 noches en abril de 2024
Respuesta de Rich, el 12 abr. 2024
Thank you so much for your positive feedback Jason. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon.
10/10 Excelente
Briana
Viaje familiar
7 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Easy check in. Tasty breakfast. Clean and safe lodging.
Briana
Se hospedó 2 noches en abril de 2024
Respuesta de Rich, el 12 abr. 2024
Thank you so much for your positive feedback Briana. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon.
10/10 Excelente
Yolanda
6 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Yolanda
Se hospedó 1 noche en abril de 2024
Respuesta de Rich, el 12 abr. 2024
Thank you so much for your positive feedback Yolanda. We would be delighted to welcome you back at our hotel during your next visit. Safe Travels
8/10 Bueno
Josephine
2 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I picked this hotel because it was close to the highway and I didn't have to detour out of my way to Chicago. It was very nice and clean. I enjoy the toiletries you don't find those in other hotels.
Josephine
Se hospedó 1 noche en marzo de 2024
Respuesta de Hawthorn Suites Team, el 2 abr. 2024
Hi Josephine, we are delighted to hear that you enjoyed your stay with us. If there is something you think we can improve on, please let us know. We hope to welcome you back soon. Hope you have a wonderful rest of your day.
10/10 Excelente
Wendy
Viaje en pareja
1 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly service
Wendy
Se hospedó 1 noche en marzo de 2024
Respuesta de Rich, el 2 abr. 2024
Hi Wendy, thank you so much for your positive feedback. We hope to welcome you back soon. Safe Travels !
6/10 Aceptable
shristi
15 mar. 2024
shristi
Se hospedó 2 noches en marzo de 2024
Respuesta de Rich, el 13 abr. 2024
Hi Shristi, we our disheartened to hear that you did not have an excellent experience with us. That is not the standard we aim for. Please if you have something specific that you think we can improve on, please let us know. Your feedback is important to us and it helps us make our guest experiences even better. Thank you
10/10 Excelente
Jane
Viaje familiar
8 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay. Super helpful staff. Great beds. Will plan to stay here again.
Jane
Se hospedó 1 noche en marzo de 2024
Respuesta de Rich, el 10 mar. 2024
Hi Jane, Thank you so much for your wonderful feedback! We're delighted to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure every guest feels well taken care of, and it's great to know that you found them helpful.
6/10 Aceptable
Royce
26 feb. 2024
Le gustó: Limpieza
Royce
Se hospedó 3 noches en febrero de 2024
Respuesta de Rich, el 28 feb. 2024
Hi Royce, thank you for choosing our hotel and sharing your feedback. We appreciate your review and would love to hear more about your experience to make improvements. Please feel free to share any specific suggestions you may have. We hope to welcome you back for an enhanced stay.
10/10 Excelente
Daniel C
Viaje familiar
10 feb. 2024
Le gustó: Condiciones de la propiedad
Great clean room. Very comfortable pillow top beds. We had to cancel our last night and front desk was so helpful in helping with our refund from Expedia. Thank you Abmi for great service.
Daniel C
Se hospedó 3 noches en febrero de 2024
Respuesta de Rich, el 25 feb. 2024
Thank you Daniel, we are overjoyed to hear that you enjoyed your stay with us! One of our main priorities is to always be able to provide amazing guest service along with comfortable and clean rooms. Abhi will be very happy to hear that he could make your experience more welcoming! Please, if you're ever in the area again come and stay with us, we would be happy to have you
8/10 Bueno
Terrieny
Viaje familiar
9 feb. 2024
Le gustó: Servicio y personal y servicios
Staff was very friendly.
Terrieny
Se hospedó 2 noches en febrero de 2024
Respuesta de Rich, el 25 feb. 2024
Hi Terrieny, thank you for taking the time out to give us a feedback. We appreciate it as it help us improve to make your stay as comfortable as possible. Please let us know if you have anything specific you would like us to improve on. Again we appreciate your time and hope you'll stay with us again.
6/10 Aceptable
Christina
Viaje familiar
5 feb. 2024
Did not have hot water for most of a day but they got it fixed that evening. Staff was friendly. Beds were comfortable.
Christina
Se hospedó 2 noches en febrero de 2024
Respuesta de Rich, el 7 feb. 2024
Hi Christina. We apologize for not meeting your expectation during your stay. Your satisfaction is important to us and we will work diligently to address any area of concern. We hope to have the opportunity to welcome you back and provide a more ejoyable stay!
10/10 Excelente
Kim
5 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was great and the rooms were nice
Kim
Se hospedó 2 noches en febrero de 2024
Respuesta de Rich, el 7 feb. 2024
Hi Kim, Thank you for the glowing review and for highlighting our fantastic staff and comfortable rooms. We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to us and we truly appreciate your kind words. We look forward to welcoming you back for another wonderful experience in the future.
8/10 Bueno
Adam
Viaje familiar
2 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
In my case me and my family are PCSing to Texas. They allowed my dog to stay with us and she was not necessarily small. My mother in law was there with us even know she had her own room they greated us with a smile. They always willing to help, and was very patient as i was in and out the door handling what i have left to do on FOR LEONARD WOOD. I THANK THEM very much in my ti.e of need.
Adam
Se hospedó 16 noches en enero de 2024
Respuesta de Rich, el 7 feb. 2024
Hi Adam, Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you had a positive experience overall. Your feedback is valuable to us and we appreciate your high rating. We look forward to welcoming you back again soon.
10/10 Excelente
Khrista
Viaje de negocios, Viaje familiar
1 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
None
Khrista
Se hospedó 1 noche en enero de 2024
Respuesta de Rich, el 7 feb. 2024
Hi Khrista, Thank you for taking the time to rate your experience with us. We are glad to see that you enjoyed your stay. We hope to have the pleasure of hosting you again in the future
10/10 Excelente
Glenda
Viaje familiar
31 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Glenda
Se hospedó 3 noches en enero de 2024
Respuesta de Rich, el 31 ene. 2024
Hi Glenda, thank you so much for your positive feedback. We hope to see you back here again soon. Safe travels
8/10 Bueno
Patrick
26 ene. 2024
Le gustó: Servicio y personal y servicios
Could use a deep cleaning the elevator and hallway had an oder and the bead skirt walls had dirt marks. Otherwise staff was nice and the close parking was a plus.
Patrick
Se hospedó 1 noche en enero de 2024
Respuesta de Rich, el 26 ene. 2024
Hi Patrick, Thank you for your feedback. We apologize for the inconvenience caused by the cleanliness of the elevator and the odor in the hallways during your stay. Your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We hope to welcome you back for a more enjoyable experience in the future.
8/10 Bueno
john
23 ene. 2024
john
Se hospedó 1 noche en enero de 2024
Respuesta de Rich, el 24 ene. 2024
Hi John, We appreciate your feedback and glad to hear that you had a positive experience at our hotel. If there is anything specific that you think we can improve upon, please let us know. Your feedback helps us enhance our services for future guests
10/10 Excelente
Xing
Viaje en pareja, Viaje familiar, Viaje familiar con niños
5 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really like that it has a tiny kitchen with a big real fridge. It basically has everything we need and not have anything we don’t need. Perfect.
Xing
Se hospedó 1 noche en enero de 2024
Respuesta de Rich, el 16 ene. 2024
Thank you Xing, glad you had a pleasant experience at our hotel. Hope to welcome you back in the future.
6/10 Aceptable
Ian
2 ene. 2024
Ian
Se hospedó 1 noche en enero de 2024
Respuesta de Rich, el 25 feb. 2024
Hi Ian, sorry you had a negative experience at our hotel That is certainly not the standard we aim for. Please feel free to reach to us with anything specific that you would want us to improve on some we can make it a better experience for you and our other guests in the future.
6/10 Aceptable
Larissa
Viaje familiar
28 dic. 2023
Le gustó: Servicio y personal y comodidad de las habitaciones
Larissa
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rich, el 25 feb. 2024
Hi Larissa, sorry you had a negative experience at our hotel That is certainly not the standard we aim for. Please feel free to reach to us with anything specific that you would want us to improve on some we can make it a better experience for you and our other guests in the future.
2/10 Terrible
Michael
23 dic. 2023
Michael
Se hospedó 1 noche en diciembre de 2023
6/10 Aceptable
mindy
Viaje familiar
21 dic. 2023
The staff was friendly enough and helpful to provide extra blankets as we had a group of 6. The room was dated and older with a handicap shower that was tough to use for non handicap guests. Water sprayed everywhere. The couch bed was thin and may need updated as it was very tough and felt like springs all over. But it got the job done. The proce was right and location was great.
mindy
Se hospedó 2 noches en diciembre de 2023
Respuesta de Rich, el 16 ene. 2024
Hi Mindy, I understand your frustration with the accommodations and that the sofa bed was not ideal. I assure you we are working on improving the issues you raised so you can have a more enjoyable experience during your next visit. Your feedback is extremely valuable to us.
10/10 Excelente
MA
Viaje con mascota, Viaje familiar
19 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
MA
Respuesta de Rich, el 7 feb. 2024
Hi MA, Thank you the star rating. Your feedback is greatly appreciated. If there is anything we can assist you with please don't hesitate to reach out. We hope to have the pleasure of hosting you again soon
8/10 Bueno
Tetiana, Millstone twp
17 dic. 2023
Tetiana
Se hospedó 2 noches en diciembre de 2023
Respuesta de Rich, el 16 ene. 2024
Hi Tetiana, We appreciate your feedback, if there are areas you think we can enhance to make your experience even better next time, we'd love to hear your feedback. Thank you for choosing our hotel.
10/10 Excelente
Catherine
15 dic. 2023
Catherine
Se hospedó 2 noches en diciembre de 2023
Respuesta de Blanca Milne , GM , el 18 dic. 2023
Thanks so much for sharing your experience with us.
8/10 Bueno
George
Viaje en pareja
14 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
George
Se hospedó 3 noches en diciembre de 2023
Respuesta de Rich, el 16 ene. 2024
Hi George, We appreciate your 4-star review. If there are areas you think we can enhance to make your stay even better next time we would love to hear your feedback.
10/10 Excelente
Michael
14 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Michael
Respuesta de Rich, el 7 feb. 2024
Hi Michael. Thank you for taking the time to review our hotel. We are glad you had a good experience with us.Look forward to welcoming you back again.
6/10 Aceptable
Glen
Viaje familiar
13 dic. 2023
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Desperately needs renovation
The hotel is in desperate need of renovation. The furniture, carpets and plumbing are worn and very used.
Glen
Se hospedó 3 noches en diciembre de 2023
Respuesta de Rich, el 16 ene. 2024
Hi Glen, We appreciate your feedback and apologize for any inconvenience. Your concerns about renovations are noted and we will share this with our team for consideration. We strive to improve and your input helps us in that process.
8/10 Bueno
Tia
Viaje familiar, Viaje familiar con niños
11 dic. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Tia
Se hospedó 2 noches en diciembre de 2023
Respuesta de Blanca Milne , GM, el 18 dic. 2023
Thanks so much for sharing your experience with us.
10/10 Excelente
Gloribel
Viaje de negocios, Viaje en pareja
8 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They accept semi truck at the Parking lot, even with the trailer.
Gloribel
Respuesta de Rich, el 25 feb. 2024
Thank you Gloribel, we are overjoyed to hear that you enjoyed your stay with us!. Yes, we do accept semi and there's ample parking available for your stay. Hope you visit us again soon when you are in the area.
10/10 Excelente
Edwin
7 dic. 2023
Edwin
Se hospedó 2 noches en diciembre de 2023
Respuesta de Blanca Milne, GM, el 9 dic. 2023
Thanks so much for sharing your experience with us.
10/10 Excelente
Yahaira
Viaje familiar
3 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yahaira
Se hospedó 3 noches en noviembre de 2023
Respuesta de Blanca Milne, GM, el 9 dic. 2023
Thank you so much for taking the time to leave us feedback.