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Opiniones de Novotel London Stansted Airport

4 out of 5
Novotel London Stansted Airport
Round Coppice Road, London Stansted Airport, Stansted, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 490 de 1008 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 338 de 1008 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 98 de 1008 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 1008 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 31 de 1008 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Miguel

Se hospedó 1 noche en diciembre de 2023
Respuesta de Novotel Team, el 18 dic. 2023
Dear Miguel,Thank you for taking the time to leave a review of the Novotel Hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team

10/10 Excelente

Tatiana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Karla

Se hospedó 1 noche en julio de 2022

8/10 Bueno

Dulce

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2022
Respuesta de Novotel London Stansted team, el 19 abr. 2022
Dear Dulce, Thank you for your rate.

10/10 Excelente

ismael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Joanna, el 21 may. 2019
Thanks for staying with us. We appreciate you taking the time to give us your feedback!

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019
Respuesta de Jan, el 2 abr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

CA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un hotel muy comodo para esperar un vuelo
Decidimos hospedarnos en este hotel por su cercania al aeropuerto, pero como dato curioso el transporte al aeropuerto es pagado. A pesar de que solo nos hospedamos una noche puedo decir que: - Las instalaciones eran muy comodas y limpias. - El staff de recepcion y restaurante fueron muy amables.
Se hospedó 1 noche en enero de 2019
Respuesta de Jan, el 30 ene. 2019
Thank you for taking the time to give us your feedback

6/10 Aceptable

Juan

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2018
Respuesta de Jan, el 11 dic. 2018
thank you for your feedback

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2018
Respuesta de Joanna, el 16 oct. 2018
Thank you for your review.

4/10 Malo

Esteban Adrian

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pesima comunicacion con el aeropuerto
Es increible que no tengan shuttle gratis del aeropuerto al hotel como la mayoria de los hoteles de aeropuertos. Es increible que no den ese servicio. Luego no existe otra opcion ni caminando ni banqueta siquiera para caminar del aeropuerto al hotel. Terrible.
Se hospedó 1 noche en julio de 2018
Respuesta de Emma Leonard, el 6 ago. 2018
Thank you for your review and we are sorry to hear about your stay, We will take on board your points and work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Comodidad cerca del aeropuerto
La habitacion muy comoda y limpia. La cama muy comoda y el bar con un ambiente muy agradable. Me parecio caro el servicio de transporte al aeropuerto. 3 libras.
Se hospedó 1 noche en abril de 2018
Respuesta de Emma Leonard, el 2 may. 2018
Thank you for your feedback, We are glad that your stay was a nice stay and enjoyed the bar.

10/10 Excelente

abo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Near the airport, nice Staff, Breakfast and Dinner were super quiet, good Mattress and Pillows
Se hospedó 4 noches en mayo de 2024

6/10 Aceptable

Brett

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel to be close to Stansted airport , but no character it is a place to stay before or after your flight
Se hospedó 1 noche en mayo de 2024
Respuesta de Novotel Team, el 23 may. 2024
Dear Brett,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Gwen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Polite staff. Good and frequent travel to the airport.
Se hospedó 1 noche en abril de 2024
Respuesta de Novotel Team, el 22 may. 2024
Dear Gwen,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back again in the near future.Sincerely,Novotel Team

6/10 Aceptable

Natalie

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios
We're huge Novotel fans but this was by far our least favourite stay of many. The building is very dated and old. There is a £4 charge to get to the hotel from the Airport, so you'll be spending £16 extra when travelling as a couple. Reception was standard, nothing special. Would not return to this particular Novotel, I'd rather spend a bit more and get my moneys worth.
Se hospedó 1 noche en mayo de 2024
Respuesta de Novotel Team, el 21 may. 2024
Dear Natalie,Thank you for taking the time to leave a review of the Novotel.We appreciate your comments regarding the hotel being dated and old, I will be passing these over to the management team.We hope we can welcome you back in the near future.Sincerely,Novotel Team

4/10 Malo

Nicholas

No le gustó: Condiciones de la propiedad
No chine mugs or glasses. Only one chair. Very small room and tiny bathroom with no bath.
Se hospedó 1 noche en mayo de 2024
Respuesta de Novotel Team, el 21 may. 2024
Dear Nicholas,Thank you for taking the time to leave a review of the Novotel.We appreciate you sharing your comments and we will take these on board.We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 Bueno

Priscilla

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The property itself was okay. There were empty alcohol bottles in the hallway and stains on the carpet of my room. The main issue was how rude their airport transfer staff was. I wish I grabbed his name. But an overweight middle aged man literally yelled at me in front of other passengers. I had a freshly purchased coffee and about 5 minutes until the van departure. The drive mentioned I could not bring the coffee along (so I assumed he meant when the vehicle was moving - a high-risk opportunity for spillage). So I stayed on the bus (near the entrance ready to throw away the coffee prior to departure). The drive literally, yelled, "the whole point of saying no coffee was for you to not bring coffee aboard". I was honestly, just embarrassed. To be infantilized by a driver... over coffee.. on a non-moving bus. I mean come on... yes I can follow rules and very willing to. But the lack of regard. Complete disrespect. I personally don't raise my voice at anyone - I think there are proper ways to communicate. Ways that mature adults should be capable of. I know the UK tends to have this 'grumpy' attitude. But my God, treat people with a little dignity / decency/ respect.
Se hospedó 1 noche en mayo de 2024
Respuesta de Novotel Team, el 8 may. 2024
Dear Priscilla,Thank you for taking the time to leave a review of the hotel.I will let the housekeeping know regarding your comments about the room. Thank you for bringing this to our attention.We are sorry to hear about your experience with the bus driver. The bus is a separate company from us so I have forwarded your review onto the bus manager. I will also pass this over to my manager so we can talk with the bus company.Sincerely, Novotel Team

10/10 Excelente

Graham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Novotel Team, el 8 may. 2024
Dear Graham,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back again in the near future.Sincerely, Novotel Team

10/10 Excelente

Joe

Se hospedó 1 noche en abril de 2024
Respuesta de Novotel Team, el 21 may. 2024
Dear Joe,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Joao Pedro, Cambridge

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient
Se hospedó 1 noche en abril de 2024
Respuesta de Novotel Team, el 2 may. 2024
Dear Joao,Thank you for taking the time to leave a review of the Novotel hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team

10/10 Excelente

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and very comfortable facilities, just what was needed after a late night landing!
Se hospedó 1 noche en abril de 2024
Respuesta de Novotel Team, el 2 may. 2024
Dear Andrew,Thank you for taking the time to leave a review of the Novotel hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team

10/10 Excelente

seungho

Se hospedó 1 noche en abril de 2024
Respuesta de Novotel Team, el 14 may. 2024
Dear Seungo,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely, Novotel Team

8/10 Bueno

Andrejus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A
Se hospedó 1 noche en abril de 2024
Respuesta de Novotel Team, el 18 abr. 2024
Dear guest,Thank you for taking the time to leave a review of the Novotel. We hope you had a great stay.Sincerely,Novotel Team

8/10 Bueno

Kristina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Parking was an additional £10 and just a few places available.
Se hospedó 1 noche en abril de 2024
Respuesta de Novotel Team, el 12 abr. 2024
Dear Kristina,Thank you for taking the time to leave a review of the Novotel. Providing convenient and ample parking for our guests is important to us, and I apologize for any inconvenience this may have caused during your stay.We hope we can welcome you back into the Novotel in the future.Sincerely, Novotel Team

8/10 Bueno

Elke

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Der Shuttlebus zum Flughafen war sehr praktisch. Das Frühstück ist gut und reichhaltig.
Se hospedó 1 noche en abril de 2024
Respuesta de Novotel Team, el 8 abr. 2024
Dear Elke,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Kate

Le gustó: Servicios y condiciones de la propiedad
Efficient friendly Staff .Wonderful comfortable bed, super power shower
Se hospedó 1 noche en abril de 2024
Respuesta de Novotel Team, el 2 abr. 2024
Dear Kate,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the Novotel in the near future.Sincerely,Novotel Team

10/10 Excelente

Stacey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Modern, clean and airy. Room was too warm but when I asked for a fan they were more than happy to provide.
Se hospedó 1 noche en marzo de 2024
Respuesta de Novotel Team, el 2 abr. 2024
Dear Stacey,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the Novotel in the near future.Sincerely,Novotel Team

10/10 Excelente

Irene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent lication
Se hospedó 1 noche en marzo de 2024
Respuesta de Novotel Team, el 19 mar. 2024
Dear Irene,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely, Novotel Team

10/10 Excelente

Penny

Se hospedó 1 noche en marzo de 2024
Respuesta de Novotel Team, el 28 mar. 2024
Dear Penny,Thank you for taking the time to leave a review of the Novotel.We look forward to welcoming you back in the future.Sincerely,Novotel Team

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Novotel Team, el 12 mar. 2024
Dear Paul,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

4/10 Malo

Sabrina

No le gustó: Condiciones de la propiedad
Linens were stained and shower was dirty.
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 6 mar. 2024
Dear Sabrina,Thank you for taking the time to leave a review of the Novotel.We are sorry to hear that the bedroom wasn't up to our normal standards, I will pass this over to the management team so we can look into this.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 Bueno

Amanda

Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 21 mar. 2024
Dear Amanda,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the novotel in the future.Sincerely, Novotel Team

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 6 mar. 2024
Dear James,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 Bueno

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were friendly and helpful. Transport to the airport was good. Breakfast was mediocre.
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 6 mar. 2024
Dear Maria,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 Bueno

Yasmin

Le gustó: Limpieza y servicio y personal
Der beworbene Flughafen Shuttle ist nicht kostenlos sondern kostet 4 Pfund. Das Zimmer war sehr alt und die Einrichtung sollte erneuert werden.
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Yasmin,Thank you for taking the time in leaving a review of our hotel. With regards to the shuttle bus, this is an outside company so we don't have any input in the price. I will however pass this on to the bus company.Sincerely,Novotel Team

6/10 Aceptable

Laura

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Laura,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Tai Ho Howard

Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Tai Ho Howard,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Andrew

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Andrew,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Tatenda

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Tatenda,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Susan

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Susan,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Ramunas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Ramunas,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

4/10 Malo

Hollie

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Hollie,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Else

Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Else,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Barry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good, clean hotel with good food.
Easy to find. Always places to park but that’s an additional £10. Hotel staff are welcoming and efficient. Hotel and rooms are really clean. Only eaten in the bar area but the menu is good for a bar menu and food is good quality. Breakfast is a buffet but with good quality ingredients and there is a good choice for everyone. Also has a well equipped gym. Have stayed here about 5 times now and can’t fault it.
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Barry,Thank you for taking the time to leave a great review of the Novotel.We are glad to hear that you had a lovely stay with us. We hope we can welcome you back in the near future.Sincerely,Novotel Team

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No free airport shuttle
Hotel is alright, breakfast is great. However, they do not inform their upcoming clients that the shuttle from je airport is NOT free and it does NOT run at night. It is not really an “airport” hotel. Beware…
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 29 feb. 2024
Dear Guest,Thank you for taking the time to leave a review of the Novotel.Thank you for mentioning about the shuttle bus, I will pass this over to the management team to look into this.We hope we can welcome you back in the near future.Sincerely, Novotel Team

10/10 Excelente

Michaela

Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Michaela,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Anne Marie

Le gustó: Limpieza y condiciones de la propiedad
The staff were excellent, above and beyond. Very helpful with one of our disabled party . We were delayed and late checking in and having a meal but accomadated with no fuss . So thank you to them
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Anne Marie,Thank you for taking the time in leaving a review of our hotel. Thank you for your comments regarding the staff, I will be sure to pass this over to them.We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 Bueno

Michael

Se hospedó 1 noche en enero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Michael,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Michal

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Michal,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 Excelente

Andrew

Se hospedó 1 noche en enero de 2024
Respuesta de Novotel Team, el 28 feb. 2024
Dear Andrew,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team