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Opiniones de Hampton Inn & Suites Stillwater West

2.5 out of 5
Hampton Inn & Suites Stillwater West
615 S. Country Club Road, Stillwater, OK

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 324 de 495 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 116 de 495 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 29 de 495 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 495 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 495 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

yared

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen lugar para descansar !
Se hospedó 1 noche en febrero de 2023
Respuesta de Melissa, el 21 mar. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

francisco

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2020
Respuesta de Melissa.H, el 26 ago. 2020
Thank you for responding to the survey! Glad that your stay was excellent.

10/10 Excelente

Gregory, Paradise

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Rickey, Jones

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
While the hotel facilities are a little dated, it is clean and the staff are friendly. Check-in and check-out were very efficient and quick. Good location for us.
Se hospedó 1 noche en abril de 2024
Respuesta de Melissa, el 17 abr. 2024
We sincerely appreciate your participation in our survey. Your feedback is invaluable as it enables us to enhance the quality of our products and services. We're delighted that you had a wonderful stay and that our staff contributed to making it memorable. We look forward to welcoming you back in the future!

2/10 Terrible

Malissa

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Don't book this through Expedia. I accidently booked Stillwater, OK rather than Stillwater, MN and I noticed within less than 2 minutes of booking. Both the hotel and Expedia would not refund or reduce the charges. The inflexibility isn't worth it.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Jill, Horseshoe Bay

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
hair on bathtub and loud walking above our room for hours late at night, no wifi
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 17 abr. 2024
I sincerely apologize for the inconvenience you experienced. Please rest assured that ensuring guest satisfaction is our top priority, and we are actively addressing the issues you encountered.

10/10 Excelente

R

Se hospedó 2 noches en marzo de 2024

4/10 Malo

Ana

Viaje familiar
No le gustó: Limpieza
The breakfast options were good, but the cleaning staff was terrible. They didn’t change the bed sheets or covers… they never even looked in the bathroom to clean the showers. But the receptionists were good.
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Ben

Le gustó: Limpieza y servicio y personal
Staff was excellent and friendly and professional. Wifi and the food were both pretty weak considering the $200 a night pricetag.
Se hospedó 3 noches en marzo de 2024
Respuesta de Melissa, el 19 mar. 2024
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate hearing about your experience, both the positive aspects and areas where we can improve.We are thrilled to hear that our staff exceeded your expectations with their excellent, friendly, and professional service. Providing exceptional customer service is a top priority for us, and we're delighted that our team made your stay memorable.However, we're disappointed to learn that the quality of our WiFi and food did not meet your expectations. We understand the importance of reliable WiFi for our guests, especially in today's digital age, and we apologize for any inconvenience you experienced. We will investigate this matter further to ensure that our WiFi service meets the high standards we strive for.Similarly, we regret to hear that you found our food offerings to be lacking. We take great pride in our breakfast offerings and aim to provide a diverse and high-quality dining experience for our guests. Your feedback is valuable to us, and we will review our menu options and standards to address any shortcomings.Please know that your feedback is taken seriously, and we are committed to making improvements based on your comments. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.If you have any further feedback or concerns, please do not hesitate to reach out to us directly.

10/10 Excelente

Dominique

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Eating area needed to be bigger with more tables. A huge group was staying at the hotel and took over eating area just to socialize, so there was no spots for people who wanted to eat breakfast.
Se hospedó 2 noches en febrero de 2024
Respuesta de Melissa, el 13 mar. 2024
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 Excelente

Debora

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pool is dirty
Se hospedó 1 noche en febrero de 2024
Respuesta de Melissa, el 13 mar. 2024
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

2/10 Terrible

Zachary

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Craig

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property
Se hospedó 1 noche en enero de 2024
Respuesta de Melissa, el 13 mar. 2024
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 Excelente

Amber

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en enero de 2024
Respuesta de Melissa, el 13 mar. 2024
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 Excelente

RANDY

Viaje en pareja
Le gustó: Condiciones de la propiedad
Only negative is no restaurant in walking distance
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 22 ene. 2024
Thank you for your feedback. We appreciate your positive comments.We understand that the lack of a restaurant in walking distance is a concern. We'll take note of this, and while we may not have control over the local area, we'll explore options to provide information on nearby dining choices for our guests' convenience.We value your business and hope to welcome you back for another positive experience in the future.Best regards,

10/10 Excelente

Gale, Miami

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great, quiet stay. Clean, comfortable. Great breakfast. Would highly recommend.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager, el 22 ene. 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great, quiet stay, found the accommodations clean and comfortable, and enjoyed the breakfast. Your recommendation means a lot to us.We look forward to welcoming you back for another excellent stay. If there's anything specific you enjoyed or if there's anything we can do to make your future stays even better, please feel free to let us know.Best regards,Hampton Inn & Suites Stillwater West

8/10 Bueno

Cherokee

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast was absolutely delicious! The room was clean. The only thing we didn’t care for was we didn’t realize it was an adjoining room. Besides that the bed was comfortable, it was quiet, and clean. We would stay here again but we would be sure to ask for a non-adjoining room.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Phillip

Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice motel and a friendly staff
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Mason

Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Stuart

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Friendly staff. Breakfast coffee okay. BUT yet another hotel that does not check plumbing as part of maintenance between guests. Toilet blocked on arrival and discovered after unpacking resulting in repacking and unpacking to another room. When will hotels conduct checks on toilet and shower after each guest. Ain’t that difficult!!!
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Sheila, IRVING

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel only a short drive to OSU.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Keith, Deltona

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was excellent. Clean and quiet. Comfortable bed. Friendly and helpful staff and great breakfast. Would definitely stay again.
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Justin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff and super clean
Se hospedó 2 noches en septiembre de 2023
Respuesta de Melissa, el 7 sept. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast was nice and the beds were comfortable.
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa, el 7 sept. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

Judy

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nice & clean
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa, el 7 sept. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Bueno

Nancy

Viaje familiar
The room was spacious. Was accomodating for wheelchair, but asked for handicap. No bars by toilet and had only 1 bar in shower. Had hair in the soap dish in shower! Breakfast was great! Could use more fresh fruit!
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa, el 7 sept. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Bueno

Thayne

Se hospedó 2 noches en agosto de 2023
Respuesta de Melissa, el 7 sept. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

James

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice!
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa, el 7 sept. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Bueno

Nathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa, el 7 sept. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Bueno

M Kathryn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was great until we didn’t get any room refresh after requesting it. I had to make my own bed with clean sheets. You had to request any service you wanted the night before and I did but it was put down for the wrong day and they didn’t come that day either. It all worked out but a little annoying at first.
Se hospedó 3 noches en julio de 2023
Respuesta de Melissa, el 3 ago. 2023
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance, and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 Excelente

Peter

Se hospedó 1 noche en julio de 2023
Respuesta de Melissa, el 7 sept. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

Derek

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Melissa, el 3 ago. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good area of town. Staff was friendly and helpfu.
Se hospedó 1 noche en julio de 2023
Respuesta de Melissa, el 3 ago. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Bueno

Kelly

Viaje familiar
It was overall an average hotel. Nothing special, especially with the customer service.
Se hospedó 1 noche en julio de 2023
Respuesta de Melissa, el 3 ago. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Disappointed
The staff was very friendly. The breakfast was average. Unfortunately the room’s AC was VERY noisy. The noise in general was horrible. We did not sleep well. It made for an exhausting vacation. We had a very long drive home! I was expecting a nicer experience instead got Motel 6.
Se hospedó 3 noches en julio de 2023
Respuesta de Melissa, el 3 ago. 2023
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance, and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Melissa, el 15 jul. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

dianna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Customer service - 5 stars.
When my granddaughter and I arrived we were given a room which was located near a loud barking dog. A call to the front desk and we were given a room on a different floor, far away from the dog. Our stay was peaceful, room was clean and cozy.
Se hospedó 2 noches en julio de 2023
Respuesta de Melissa, el 15 jul. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

Renae

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Nice stay. Comfy beds. The room was clean and the hotel was quiet. I would like to see some gluten free breakfast items.
Se hospedó 1 noche en junio de 2023
Respuesta de Melissa, el 7 jul. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 Aceptable

Vanessa

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
People were great. Beds were not comfortable and the pillows were horrible. Breakfast was great
Se hospedó 1 noche en junio de 2023
Respuesta de Melissa, el 7 jul. 2023
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 Excelente

Amber

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff and very clean
Se hospedó 1 noche en junio de 2023
Respuesta de Melissa, el 7 jul. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Bueno

Kandis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice rooms, friendly staff. Slept well.
Se hospedó 1 noche en junio de 2023
Respuesta de Melissa, el 7 jul. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Bueno

Keli

Se hospedó 1 noche en junio de 2023
Respuesta de Melissa, el 15 jul. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 Aceptable

Karyn

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Melissa, el 7 jul. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

Chad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Melissa, el 16 jun. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

JDavid

Se hospedó 2 noches en junio de 2023
Respuesta de Melissa, el 16 jun. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

Melody

Se hospedó 2 noches en junio de 2023
Respuesta de Melissa, el 7 jul. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

Jesse

Se hospedó 3 noches en junio de 2023
Respuesta de Melissa, el 7 jul. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 Aceptable

Deah

Viaje en grupo
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Very unfriendly staff. Not accommodating to diamond plus members and the rooms were ready super late even though rooms were clean and available.
Se hospedó 2 noches en junio de 2023
Respuesta de Melissa, el 16 jun. 2023
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Melissa, el 16 jun. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excelente

Gregory

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good staff and great property!
Se hospedó 3 noches en mayo de 2023
Respuesta de Melissa, el 16 jun. 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.