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Opiniones de Quality Inn & Conference Centre Festival

2.5 out of 5
Quality Inn & Conference Centre Festival
1144 Ontario St., Stratford, ON

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 91 de 383 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 127 de 383 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 90 de 383 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 45 de 383 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 383 opiniones" "

7.4/10

Limpieza

8.0/10

Servicio y personal

6.6/10

Servicios

6.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

silvia m

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
la habitación estaba un poco sucia, pero sin problemas mayores
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Gloria

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked the layout.
Se hospedó 2 noches en abril de 2024
Respuesta de Ronak, el 20 abr. 2024
Thank you, Gloria, for your feedback! We're thrilled to hear that you liked the layout of our product. Your satisfaction is our priority, and we're committed to maintaining a user-friendly experience. If you have any further suggestions or comments, feel free to share them with us. We appreciate your support!Ronak,Front desk,Quality inn hotel and conference centre, Stratford, ON

4/10 Malo

sarah

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is very dirty and not worth the cost at all. Much better hotels in area at same or close price point.
Se hospedó 2 noches en abril de 2024
Respuesta de Ronak, el 20 abr. 2024
We apologize for the cleanliness issues you experienced, Sarah. Rest assured, we're addressing them promptly. Your feedback is invaluable, and we strive to offer a better experience next time.Ronak,Front desk,Quality hotel and conference centre, Stratford, ON

4/10 Malo

Edward, Ottawa

Viaje familiar
No le gustó: Condiciones de la propiedad
Great staff, poorly maintained and in need of upgrading. Each room we had was defective, no light, noisy fan, TVs didn’t work, broken furniture. Too bad as the staff really try. Way over rated and it fooled us
Se hospedó 2 noches en abril de 2024
Respuesta de Ronak, el 20 abr. 2024
We appreciate your kind words about our staff, Edward, and we're sorry to hear about the issues you encountered during your stay. Your feedback is crucial for us to improve, and we'll address the maintenance and upgrade needs. We apologize for any inconvenience caused and hope to have the opportunity to provide you with a much-improved experience in the future.Ronak,Front Desk,Quality inn hotel and conference centre, Startford, ON

6/10 Aceptable

January

Viaje familiar
Le gustó: Servicio y personal
The property is very old and run down. The hallways were very cold. The wind and snow blows through the doors in the pool area. But for one night and we basically had the place to ourselves it was fine
Se hospedó 1 noche en marzo de 2024
Respuesta de Ronak, el 1 abr. 2024
Thank you for your feedback. We apologize for the maintenance issues you experienced. We'll address them to ensure a more comfortable stay for future guests. We're glad you found solitude during your stay and hope to welcome you back soon.Best regards,RonakFront deskQuality inn hotel and conference center

6/10 Aceptable

Robert

Viaje en pareja
Le gustó: Servicio y personal
The hotel is nice enough for what we were looking for. It's certainly an older hotel that has been updated a bit but some areas are still needing updates. Our room was clean. The keys didn't work when we tried to get in but a member of housekeeping let us in. The heating/cooling system is quite out dated and the room was pretty toasty when we got there so we turned the heat down. When we returned from our event the room was a like a refrigerator and took about an hour to warm up. There looked to be some repairs needed outside that hopefully will be prioritized and there was no heat in the hallways. Otherwise the staff were friendly, the room was clean, and we enjoyed our stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ronak, el 26 mar. 2024
Dear Robert,Thank you for your recent stay at Quality Inn Hotel and Conference Center, Stratford.We appreciate your feedback and are glad to hear that you found our hotel suitable for your needs. Your comments about the updates needed and the issues you encountered have been duly noted, and we apologize for any inconvenience caused. Rest assured, we are taking steps to address these concerns promptly.We're delighted that you found our staff friendly and your room clean. Your satisfaction is our top priority, and we're grateful for your acknowledgment.Thank you for bringing the repairs needed outside and the lack of heat in the hallways to our attention. We'll ensure these are addressed promptly to enhance the overall guest experience.We hope to welcome you back soon for another enjoyable stay.Best regards,RonakFront Desk Quality Inn Hotel and Conference Center, Stratford

10/10 Excelente

Shirley

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Ronak, el 26 mar. 2024
Dear Shirley,Your glowing 5/5 review truly made our day sparkle like no other! Your appreciation for our humble abode at Quality Inn Hotel and Conference Center in Stratford fills our hearts with joy. On behalf of our entire team, I extend a heartfelt thank you for your delightful feedback. We eagerly anticipate the next opportunity to pamper you with our hospitality!Warmest regards,RonakFront Desk Quality Inn Hotel and Conference Center, Stratford

10/10 Excelente

Janet

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Having adjoining rooms and with the standard room we had a couch which was fantastic. Pet friendly was great and the pool was very nice. We hope to stay here again as a family getaway.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ronak, el 26 mar. 2024
Dear Janet,Thank you for your lovely feedback! We're thrilled to hear that you enjoyed your recent stay at Quality Inn Hotel and Conference Center in Stratford. It's wonderful to know that our adjoining rooms, cozy couch, pet-friendly atmosphere, and inviting pool contributed to your family getaway experience. We can't wait to welcome you back for another memorable stay!Warm regards,RonakFront Desk Quality Inn Hotel and Conference Center, Stratford

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place
Se hospedó 1 noche en marzo de 2024
Respuesta de Ronak, el 26 mar. 2024
Hi Paul,Thanks for the fantastic 5-star rating and the kind words! We're really glad you enjoyed your stay at Quality Inn Hotel and Conference Center. entire hotel team appreciate your feedback from Stratford, ON!Best regards,RonakFront deskQuality Inn Hotel and Conference Center, Stratford, ON

10/10 Excelente

michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It took some time for the room to warm up but the room was great
Se hospedó 1 noche en marzo de 2024
Respuesta de Ronak, el 26 mar. 2024
Dear Michael,Thank you for your review! We're glad to hear you found the room great, despite the initial coolness. On behalf of Ronak and the Front Desk team, we appreciate your stay with us at Quality Inn Hotel and Conference Center in Stratford, ON.Best regards,Ronak Front deskQuality Inn Hotel and Conference CenterStratford, ON

10/10 Excelente

anshul

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Safe and Indoor Pool
Se hospedó 1 noche en febrero de 2024
Respuesta de Ronak, el 26 mar. 2024
Dear Anshul,Thank you for your fantastic 5-star review! We're delighted to hear that you found our hotel safe and enjoyed our indoor pool. Your satisfaction and safety are our top priorities, and it's wonderful to know we met your expectations.Warm regards,RonakFront Desk Quality Inn Hotel and Conference Center Stratford, ON

4/10 Malo

Carolyn

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Property needs investment in facilities. Not clean and quite unkempt.
Se hospedó 2 noches en febrero de 2024
Respuesta de Ronak, el 26 mar. 2024
Dear Carolyn,Your feedback is greatly appreciated, and we're truly sorry to hear that your recent stay didn't meet your expectations. We understand the importance of maintaining clean and well-kept facilities, and we regret any disappointment caused by our shortcomings in this area.Please know that your comments have been shared with our management team, and we are actively working to address the issues you've raised. Your comfort and satisfaction are our top priorities, and we're committed to making necessary improvements to enhance the guest experience. We value your input and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,RonakFront DeskQuality Inn Hotel and Conference Center Stratford, ON

6/10 Aceptable

Shawn

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Holes on ceiling, fire alarm hanging. Only one toilet paper roll.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ronak, el 26 mar. 2024
Dear Shawn,We apologize for the inconvenience you experienced during your stay. Rest assured, we have addressed the maintenance issues promptly. Your feedback is valuable, and we hope to exceed your expectations on your next visit.Best regards,RonakFront Desk Quality Inn Hotel and Conference Center, Stratford

4/10 Malo

Jeff

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
No heat on in room. Took 4 hrs to heat room.
Se hospedó 1 noche en enero de 2024
Respuesta de Ronak, el 26 mar. 2024
Dear Jeff,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the lack of heat in your room. Your feedback is invaluable to us, and we'll be addressing this issue promptly to ensure it doesn't happen again.On behalf of Quality Inn Hotel and Conference Center in Stratford, ON, we apologize for the delay in heating your room. We understand how important comfort is during your stay, and we regret that we fell short in this instance.Warm regards,RonakFront Desk Quality Inn Hotel and Conference Center Stratford, ON

10/10 Excelente

Phoebe

Respuesta de Ronak, el 26 mar. 2024
Dear Phoebe,Thank you for your wonderful 5-star rating! We're overjoyed to hear that your experience at Quality Inn Hotel and Conference Center in Stratford, ON, met your expectations. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your enjoyable stay.We eagerly await the opportunity to welcome you back for another memorable visit!Warm regards,Ronak - Front DeskQuality Inn Hotel and Conference Center, Stratford ON

10/10 Excelente

Erin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Verna

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
The pool and staff were amazing. No fault of quality Inn... Loud disrespectful hockey players there. Kids playing ball hockey in the hall way which wasn't even the issue it was the late night parents drinking in the hallway outside our door till 2 a.m. then they were uo ar 7
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

sharon

Se hospedó 2 noches en enero de 2024
Respuesta de Ronak, el 26 mar. 2024
Dear Sharon,Thank you for taking the time to share your feedback with us. Your input is incredibly valuable as we continuously strive to enhance our guests' experiences at Quality Inn Hotel and Conference Center in Stratford, ON.Warm regards,RonakFront deskQuality Inn Hotel and Conference Center Stratford, ON

8/10 Bueno

Bernadine

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Krystle

Viaje en pareja
No le gustó: Servicio y personal
There candy vending machine stole 20 on me
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Chantal

Viaje en grupo, Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Walls are paper thin therefore you hear everything. Safety chain on the door was broken. The tub had not been properly cleaned. It looks like the place is falling apart.
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Blanche

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Wendy

Viaje de negocios
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
More than adequate
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Liana

Le gustó: Servicio y personal
Ok
It was ok. Did not experience breakfast or pool, so cannot comment. Check in and check out, easy and professional. We did feel that the hotel seems to have a lot of rooms, many of which seemed empty, but we were placed right next door to other guests. Thin walls, we could hear them talking. Would have been nicer to have been placed 1 room apart.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Laura

No le gustó: Servicio y personal
Not impressed that the room rate dropped significantly (down from $169/night to $111/night) but still had to pay the higher rate.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Farrah

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Karin

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
It’s ok… older needs looked after a bit better better Renos ..some updates seem to have been in place but seemed rushed paint jobs.. etc not the best and it’s not a quiet hotel you can hear everything .. pool area was very nice
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Josh

Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

emir, toronto

No le gustó: Limpieza
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Dennis

Viaje en grupo
Le gustó: Servicio y personal
nothing special but fine for our 1 night stay
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Karen

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Terry

Viaje familiar
The room was very large and clean although there appeared to be a bit of blood on the curtains and the bedspread had cigarette burns. Overall very clean including halls and reception area. Staff was very pleasant and helpful.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
BEWARE
I asked for my money back and we went to another hotel in the area. Do not stay here. The front desk lady was nice and I felt so bad for her because when I asked for my money back she sounded as if she had done this before, she said yes right away. The place smelled so awful-musty and damp. There was rotting baseboards in the hallway by the vending machines and the carpet in the halls was so stained. The room also smelled, carpet was stained, mold in windows, curtains stained. I found garbage on the floor by beds. The biggest red flags were the stained bed sheets, so disgusting. I previously worked in hotels and resorts for over 20yrs, never have I seen a place so gross.
Stained bed sheets
Stained bed sheets
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Art

Viaje familiar
Le gustó: Limpieza y servicio y personal
Liked how quiet our room was even though it was facing the street.
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

David

Viaje en pareja
No le gustó: Condiciones de la propiedad
Nothing works,no access to pool from 2nd floor
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Nick

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The staff were pleasant however the room TV did not work Nd apparently no one is around to fix it at night.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Paul

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good location. Handy to Festival theatres (2 to 4 km). Good dining options nearby. Very large room. Only quibble is the bath towels were rather skimpy. And no service until the third day. We got our own towels from the service cart
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Murray

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Danielle

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Pat

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was very basic which suited us. Bathroom fan very noisy
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Caitlyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
An excellent choice if you're in Stratford for a show, close to plentiful dining options as well as drivable proximity to the all theatres in the town. A lot of parking available at the hotel.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Janell

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The paint was peeling all over the building. There was old dirty lawn chairs at the back where we walked in. Garbage in the hallways and entrances. The parking lot was in desperate need of repair. Air quality was terrible in the hallways and stuffy in the rooms. The fridge and microwave smelled terrible when opened. The staff were friendly, and helpful.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Werner

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

John

Le gustó: Limpieza y servicio y personal
Nice place nothing snivel about. Breakfast proved challenging. Rooms are great and the staff are super kind. In fact the staff are the best part of this place.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

William

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Paul

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Matthew

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Ok
Se hospedó 2 noches en octubre de 2023