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Opiniones de Sunshine Mountain Lodge

4 out of 5
Sunshine Mountain Lodge
One Sunshine Access Road, Sunshine, AB

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 266 de 452 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 132 de 452 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 29 de 452 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 452 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 452 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

8.8/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

maria paz

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No me he alojado. Llegué y me fui.
No me he hospedado ningún día el mismo día que llegué me fui a un hotel de Canmore y me quieren cobrar una noche cuando no me quisieron hacer el checkout porque ni siquiera me hicieron el checking. Eso tiene un nombre y no hace falta que lo diga aquí. Hotel que no está en Banff. Dónde tienes que dejar tu coche aislado y depender de un bus que te lleve y traiga por una carretera imposible. Desde que sales del hotel hasta que llegas al parque Nacional de Banff se pueden echar perfectamente más de 1 hora. Muy mal el servicio de atención al cliente de hoteles.com, mando una reclamación para que me reintegren el dinero y acusan recibo de la misma y luego me responde Expedia diciendo que no tengo ninguna reserva con ellos. Yo no he estado en la habitación ni un día y el dinero se me tiene que devolver íntegro. Y si no que digan claramente que nada más que el bus que te lleva al hotel tarda 20 minutos y por una carretera imposible. No hay góndola para llevarte al hotel. Toda la publicidad de este hotel en la página de Hoteles.com no es cierta. Espero una respuesta satisfactoria por parte de Hoteles.com.
Se hospedó 2 noches en julio de 2019

10/10 Excelente

mcgregor

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing but Beautiful landscapes and helpful people
Se hospedó 1 noche en abril de 2024
Respuesta de Reservations, el 29 abr. 2024
Thank you for the feedback!

8/10 Bueno

Adria Jillian

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was wonderful to be at a ski out property as I'm a para alpine skier who is wheelchair bound. It's nice to not have to worry about accessible transport to the ski resort daily. The staff was wonderful and extremely helpful and accommodating. It would be really nice for Sunshine Village Ski Resort to consider transitioning a few of their rooms to ones that were fully accessible for individuals such as myself. There is an adaptive ski school at the top of the gondola, welcoming para athletes to ski Sunshine, but unfortunately the accommodations on site are in no way accessible. Collaboration between the two entities could prove fruitful for all those commercially involved, and ultimately benefit the athlete and their experience at Sunshine Village.
Se hospedó 5 noches en abril de 2024
Respuesta de Reservations, el 26 abr. 2024
Thank you for the feedback!

10/10 Excelente

Emmanuel, Vestal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de Reservations, el 28 mar. 2024
Thank you for the feedback!

10/10 Excelente

Serge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 5 noches en febrero de 2024
Respuesta de Reservations, el 8 feb. 2024
Thank you for the feedback!

10/10 Excelente

Jay

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is unusual to stay on a mountain but this provided the easiest and fastest access to the mountains for skiing. Everything needed is there. Beware if you plan to arrive late as you will need to make special accommodations. The staff is really nice and helpful and we really enjoyed our visit. The accommodations are in good quality and quaint.
Se hospedó 3 noches en enero de 2024
Respuesta de Reservations, el 29 ene. 2024
Thank you for the feedback!

10/10 Excelente

Neil

Viaje en grupo, Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location of property is extraordinary
Se hospedó 2 noches en enero de 2024
Respuesta de Reservations, el 29 ene. 2024
Thank you for the feedback!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
"resort fee" property. great staff and location
The pros: 1.Everyone who worked on the staff at the property were great! Lobby people, gondola people, maintenance, housekeeping, waiters and waitresses, the girls at the bar, drivers, greeters...everyone was friendly, courteous, helpful, knowledgable and awesome! 2.hiking trails and surrounding area were beautiful, mapped out well and enjoyable! 3.unique gondola trip up to the property. the cons: 1.THE RESORT FEE. This was already one of the pricier hotels around Banff. Let me know the real price of my room up front, OR please tell hotels.com the real price so they can tell me instead of the bait and switch on my last day while checking out. Maybe it was in the 70 page terms of rental agreement that no one ever reads when they book a room with hotels.com. Maybe it was in an email you sent me AFTER I booked the room that mentioned "a fee" which did not include a price, just a mystery "fee" that could be $5 or $105 or $505??? If it was mentioned...my bad. 2.walls were thin. the family next to me had a kid screaming and running around his room for 3 nights straight until 11:30-11:45 every night. It also sounded like they were throwing bowling balls around their room for some reason, lots of thumping and slamming of doors. I called the front desk to complain and they did try to quiet the family down. Thank you staff! 3."deluxe" mountain view not so "deluxe". 4. room a bit beat up.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Reservations, el 28 sept. 2023
Thank you for the feedback!

10/10 Excelente

Fran

Viaje en pareja
Everything was great. Everyone on the staff was so nice and helpful. We loved it.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Reservations, el 18 sept. 2023
Thank you for the feedback!

10/10 Excelente

Lori

Se hospedó 1 noche en septiembre de 2023
Respuesta de Reservations, el 18 sept. 2023
Thank you for the feedback!

8/10 Bueno

Jennifer

Viaje familiar
Le gustó: Limpieza
Nice place, outstanding customer service and clean. Rooms needed a face lift, worn finishes.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Reservations, el 30 oct. 2023
Thank you for the feedback!

8/10 Bueno

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful setting. Loved the trails and view.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Reservations, el 11 sept. 2023
Thank you for the feedback!

10/10 Excelente

eddie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reservations, el 11 sept. 2023
Thank you for the feedback!

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was fun to stay in a ski resort in summer. We loved being away from Banff which is so busy and crowded. We loved being able to hike in the mountaintop meadows. We were thrilled to see wolves crossing the road as we rode the shuttle very early one morning
Se hospedó 3 noches en agosto de 2023
Respuesta de Reservations, el 30 ago. 2023
Thank you for the feedback!

10/10 Excelente

dawn

Se hospedó 3 noches en agosto de 2023
Respuesta de Reservations, el 28 ago. 2023
Thank you for the feedback!

10/10 Excelente

FAISAL

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An exquisite place for a mountain getaway and a paradise for hikers skiiers and natural beauty all around
Se hospedó 2 noches en agosto de 2023
Respuesta de Reservations, el 25 ago. 2023
Thank you for the feedback!

8/10 Bueno

Emilie

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice place in the mountains
Nice area and hotel must have been great - many many years ago ..it is dated .. but the staff is gorgeous.. funny .. helpful .. kind.. we had a waterfall view but there is no water in summer .. so it was a nice time with bad weather and a lot of noise coming from a generator that made us close the window at night ... the meadows are lovely .. the lakes stunningly beautiful.. the chairlifts like they used to be in Austria 40 years ago .. no cover ... no seat heating system ... very very old but still functioning...
Se hospedó 2 noches en agosto de 2023
Respuesta de Reservations, el 25 ago. 2023
Thank you for the feedback!

10/10 Excelente

julie

Se hospedó 3 noches en agosto de 2023
Respuesta de Reservations, el 18 sept. 2023
Thank you for the feedback!

8/10 Bueno

monique

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
o
Se hospedó 2 noches en agosto de 2023
Respuesta de Reservations, el 30 ago. 2023
Thank you for the feedback!

8/10 Bueno

Shadak

Viaje familiar
Le gustó: Servicios
Beautiful hotel on top of the mountain. Lovely staff, bed was comfortable and clean. Bathrooms are small, bathtub was clean, but there was a vent visible when you take a shower, I assume it was heater vent which was filled with dust and it wasn’t pretty. Also if you don’t have a car transportation is hard. Last bus from Banff to hotel base is at 5:20 and if you miss it taxi was close to $100 for 2 of us. But the area is very peaceful and beautiful.
Se hospedó 4 noches en agosto de 2023
Respuesta de Reservations, el 21 ago. 2023
Thank you for the feedback!

10/10 Excelente

Claudia, Rio Rancho

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was easy access to/from the lodge via gondola and they also had a shuttle. It was quiet and relaxing. It was nice to get away from the congestion.
Se hospedó 2 noches en agosto de 2023
Respuesta de Reservations, el 15 ago. 2023
Thank you for the feedback!

10/10 Excelente

Jung

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was great experience. It was kinda far to get in the room. I gotta take the car or gondola to get in the room or get the car in the parking lot for 20 mins. But the room was great and the mattress was good for my back. Ive had back pain when i sleep if the mattress has bad spring but I could sleep very well. Thanks!
Se hospedó 2 noches en agosto de 2023
Respuesta de Reservations, el 14 ago. 2023
Thank you for the feedback!

10/10 Excelente

Erin

Se hospedó 7 noches en agosto de 2023
Respuesta de Reservations, el 10 ago. 2023
Thank you for the feedback!

8/10 Bueno

katayoun

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is located in altitude with many hiking trails at the doorstep taking you to wonderful vistas and unique views. It had all the amenities even a nice jacuzzi. Rooms are a bit small but when you look out of the windows, the view compensates for any shortcomings. The calm and the quiet is so welcoming especially after the crowd in Banff. The staff are friendly and very helpful. The whole thing has an alpine resort feeling, complète with a young crew coming from all countries. Can’t wait to be back.
Se hospedó 2 noches en agosto de 2023
Respuesta de Reservations, el 9 ago. 2023
Thank you for the feedback!

10/10 Excelente

Bermha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de Reservations, el 8 ago. 2023
Thank you for the feedback!

10/10 Excelente

Issamary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Reservations, el 24 jul. 2023
Thank you for the feedback!

6/10 Aceptable

Gabrielle

Viaje en grupo
Not a good summer location In Banff
Seems like a great spot if ur looking to ski in the winter but if you’re looking to stay there in the summer to visit Banff I would recommend other options. It takes about 15 mins to get from the parking lot to the lodge and you have to be driven up by their truck or hope the lift is running. If you need to wake up early before the lift is running you need to reserve a spot in the truck. We didn’t know this til we got their and missed a sunrise hike we booked/paid for because there wasn’t an open spot on the truck! All the staff were very nice and the place was nice but just not convenient for visiting in the summer
Se hospedó 4 noches en julio de 2023
Respuesta de Reservations, el 24 jul. 2023
Thank you for the feedback!

8/10 Bueno

Kay L

Se hospedó 3 noches en julio de 2023
Respuesta de Reservations, el 19 jul. 2023
Thank you for the feedback!

10/10 Excelente

Gayathri

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful property! Need to have more charging ports in the room and there should be a way to keep the balcony door open without putting a chair in its way.
Se hospedó 3 noches en julio de 2023
Respuesta de Reservations, el 18 jul. 2023
Thank you for the feedback!

4/10 Malo

Fayyaz

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Please keep the following in mind to understand the review: 1. Sunset in this area is at a little after 10:00 PM (Late June/early July 2023) 2. Two way to reach the property: A. Through a Gondola that shuts down at 6:00 PM (4 -hours befoer sunset) and takes about 25 minutes to reach hotel from the base station. B. Shuttle ride (consists of two 7 passenger vehicle and one 11 passenger van that takes 20 minutes one way to get to the hotel.. In summer, it is nearly impossible to get back to the hotel before 6:00 PM to catch Gondola so you have to rely on Shuttle and at times you have to wait for more than an hour at the base to get back to the hotel. Restaurant has poor service. Most of the staff, while very supportive, is untrained so it takes fore ever to get food.
Se hospedó 6 noches en junio de 2023
Respuesta de Reservations, el 14 jul. 2023
Thank you for the feedback!

4/10 Malo

Jane

Se hospedó 2 noches en julio de 2023
Respuesta de Reservations, el 14 jul. 2023
Thank you for the feedback!

10/10 Excelente

Lori

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient to Icefield Road and to Banff. A bit warm in the summer but were provided a fan. Great shower with hot water and pressure. Transport was quick and they were very helpful and knowledgeable. Couch is a bit solid and not made for napping or resting but good for visiting. The view from the balcony were great and wish we had more time to spend at Sunshine. Will recommend it to our friends.
Se hospedó 2 noches en julio de 2023
Respuesta de Reservations, el 12 jul. 2023
Thank you for the feedback!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de Reservations, el 10 jul. 2023
Thank you for the feedback!

10/10 Excelente

Jasmine Rose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Surrounded by peaceful beauty
We loved discovering this accomodation. We felt remote, yet close enough to Banff. The only thing is to watch for shuttle and gondola times. They don't run very eatly in the morning or very late at night. So better plan accordingly. All and all, a great place to stay.
Se hospedó 5 noches en junio de 2023
Respuesta de Reservations, el 10 jul. 2023
Thank you for the feedback!

10/10 Excelente

Yan

Se hospedó 2 noches en julio de 2023
Respuesta de Reservations, el 24 jul. 2023
Thank you for the feedback!

10/10 Excelente

thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2023
Respuesta de Reservations, el 12 abr. 2023
Thank you for the feedback!

10/10 Excelente

tony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2023
Respuesta de Reservations, el 24 mar. 2023
Thank you for the feedback!

10/10 Excelente

Mary Ann

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en febrero de 2023
Respuesta de Reservations, el 22 mar. 2023
Thank you for the feedback!

8/10 Bueno

Ryan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was very nice. I wish they can run the gondola at later hours past 5 through out the week
Se hospedó 4 noches en febrero de 2023
Respuesta de Reservations, el 10 feb. 2023
Thank you for your feedback it's appreciated!

10/10 Excelente

Keith

8/10 Bueno

jeremey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Their season was ending so they were out of some menu options. The views are spectacular. Be prepared to hike for extracurricular activity.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Reservations, el 14 sept. 2022
Thank you for your feedback it's appreciated!

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in & getting transported on gondola up to lodge. Beautiful area. Convenient for hiking,walking & options for dining. Great to have chairlift access to sunshine meadows.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Reservations, el 13 oct. 2022
Thank you for your feedback it's appreciated!

10/10 Excelente

Annick

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Eva

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful place, Sunshine village staff has done a wonderful job keeping the trails clean and easy to follow. Hotel is terrific!
Se hospedó 2 noches en septiembre de 2022
Respuesta de Reservations, el 6 sept. 2022
Thank you for your feedback it's appreciated!

6/10 Aceptable

Iain

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Beautiful location up in the mountains with good hiking options. Dinners at the main restaurant were excellent and staff were great. If you regularly go off site, it becomes inconvenient to get from hotel to your car. While our room had ample storage, it was very small and there doesn’t appear to be any sound proofing as you can hear any noise or conversations from neighbouring rooms.
Se hospedó 3 noches en agosto de 2022
Respuesta de Reservations, el 6 sept. 2022
Thank you for your feedback it's appreciated!

10/10 Excelente

Amit

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Darlene

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely.
Se hospedó 1 noche en agosto de 2022
Respuesta de Reservations, el 30 ago. 2022
Thank you for your feedback it's appreciated!

10/10 Excelente

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The stay was fantastic. Staff were friendly and accommodating- make it a point to speak to them and get their recommendations about food and places to see. Any hiccoughs they work diligently to fix, and in a timely manner. Food was delicious- try the salmon. Rooms were comfortable and easily accessible to the lobby. Hiking is easy to get to with the chair lift. Guides at the trail/ stairs are helpful and also act as naturalists (well, some of them). If you love nature, make sure you bring your guide books because the interpretive center is a bit sparse on those. It is inevitable there are some downsides- and I had to dig deep for these. The breakfast is overpriced (if the potato cakes were round the Hockey League could use them as pucks). The rooms don't have a/c; it might be helpful to supply rooms with fans to help with cooling off. The rooms do not have phone recharging stations so make sure you bring your a/c adapters and cords. And make sure you bring your bug spray!!! Back to the good stuff- make sure you ride the gondola a few times, you will enjoy the peace and quiet. Go to the s'mores events, they are fun. This is definitely a place to go to relax, breathe in fresh air, enjoy the mountains, and renew yourself.
Se hospedó 4 noches en agosto de 2022
Respuesta de Reservations, el 25 ago. 2022
Thank you for your feedback it's appreciated!

10/10 Excelente

Maria Teresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A hidden gem in the Banff area.
Se hospedó 2 noches en agosto de 2022
Respuesta de Reservations, el 23 ago. 2022
Thank you for your feedback it's appreciated!

10/10 Excelente

Carlos A

Se hospedó 4 noches en agosto de 2022
Respuesta de Reservations, el 22 ago. 2022
Thank you for your feedback it's appreciated!