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Opiniones de Leelanau Sands Casino & Lodge

2.5 out of 5
Leelanau Sands Casino & Lodge
2579 N.W. BayShore Dr, Suttons Bay, MI

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 147 de 322 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 107 de 322 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 322 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 23 de 322 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 322 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Kevin

Viaje en pareja
Hotel needs refresh. Rooms were clean. Bathroom very small. Not all rooms have refrigerator and microwave. Doors hard to open and shut. Loud housekeepers in hallways.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Kevin

Viaje en pareja
Made reservation a year in advance. Wouldn't allow early check-in (2 pm) for a wedding. Arrived at 9:30 pm to be told I was already checked in. Gave my room to someone else. Waited 30 minutes for them to find me a room. Was upgraded and they apologized for the inconvenience. Hotel needs refresh.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Sheri

Le gustó: Limpieza
Old, but clean.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Tim

Le gustó: Limpieza y servicio y personal
Parking lot is small. Our sliding door didn’t lock. Staff is friendly. Property was pretty, nice lookout to watch the sunset.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Mamun, Auburn Hills

Le gustó: Servicio y personal
Se hospedó 4 noches en mayo de 2024
Respuesta de RBishop, el 18 may. 2024
Thank you for staying at the Lodge. We hope you enjoyed your stay on the beautiful Leelanau Peninsula.

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would highly recommend this resort. It was a perfect getaway.
Se hospedó 2 noches en mayo de 2024
Respuesta de RBishop, el 17 may. 2024
Thank you for your comments and we are happy to hear that you enjoyed your stay. We look forward to seeing you again.

8/10 Bueno

Nicole

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Five stars to housekeeping and the front desk. Wished the room would have had AC available, it was unseasonably warm.
Se hospedó 1 noche en abril de 2024
Respuesta de RBishop, el 5 may. 2024
Thank you for your kind words, I will pass this information along to Housekeeping and the Front Desk. I am happy to say that the air conditioners have been cleaned and are now up and running. Sorry for any inconvenience this may have caused.

10/10 Excelente

Jeff

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient location to purpose of visit
Se hospedó 1 noche en mayo de 2024
Respuesta de RBishop, el 4 may. 2024
Thank you for the great feedback. Please come and stay with us again, soon.

10/10 Excelente

Heriberto, Elgin

Se hospedó 1 noche en abril de 2024
Respuesta de RBishop, el 1 may. 2024
Thank you for feedback. We are happy that you enjoyed your stay. Please come back and stay with us soon.

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Looking forward to our next stay!!
Se hospedó 2 noches en abril de 2024
Respuesta de RBishop, el 7 abr. 2024
Thank you for your review. We also look forward to seeing you again.

10/10 Excelente

Sue

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de RBishop, el 14 ene. 2024
Thank you for staying with us at the Lodge. We hope you have a safe trip to your next destination and please visit us again when you are in the area.

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A perfect location to be to get to the very best sights and experiences of northern Leelanau and at a price that is unbeatable in this area.
Se hospedó 1 noche en septiembre de 2023
Respuesta de RBishop, el 20 dic. 2023
Thank you for your review. We are happy that you enjoyed your stay. We really are located in the best place to experience Leelanau county.

10/10 Excelente

Shirley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Melissa, el 15 dic. 2023
Miss Shirley, thank you so much for the great review! We hope that you B. come and visit us again! we wish you and yours a happy holiday season and a happy, healthy and safe new year!!

8/10 Bueno

Corrine

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Melissa, el 5 dic. 2023
Corrine, thank you for the great review. we hope that you visit us again! We hope that you have a happy, healthy and safe new year!

8/10 Bueno

Carolyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful location right on Lake michigan
Se hospedó 1 noche en noviembre de 2023
Respuesta de RBishop, el 23 nov. 2023
Thank you for staying with us up at the Lodge. We are happy that you enjoyed the natural beauty that surrounds us up on the hill with amazing views of Lake Michigan. We look forward to your next stay.

10/10 Excelente

Vicki

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de RBishop, el 12 nov. 2023
Thank you for staying with us at the Lodge. We are happy that you enjoyed your stay. Please come back and visit us again, soon!

10/10 Excelente

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very convenient location to casino
Se hospedó 1 noche en noviembre de 2023
Respuesta de RBishop, el 8 nov. 2023
Thank you for staying with us at the Lodge. The convenience is one of our attributes along with the surrounding natural beauty and stunning views of Lake Michigan. We look forward to your next stay.

10/10 Excelente

Cyndi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
God place to stay
It was a very nice and clean hotel room over looking the water. Neighbors were noisy but the hotel was great!
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 2 nov. 2023
Thank you for staying with us at the Lodge. We are glad that you enjoyed your stay. A quick call to the front desk can solve many issues, including noisy neighbors. Please visit us again soon.

8/10 Bueno

Abigail

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Melissa, el 1 nov. 2023
thank you for the nice review

4/10 Malo

Nancy

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Sad to see the changes from last year
We went last year and it was great... this year was a different story. We couldn't use our Players discount. The front desk seemed very confused. We couldn't get the coco for breakfast we had last year. The only bright spot of the stay was the Gentleman at the front desk when we checked out.
Se hospedó 2 noches en octubre de 2023
Respuesta de Melissa, el 1 nov. 2023
Nancy, sorry to hear your stay wasn't as great as last year. You couldn't use your Player's discount because you made your reservation through this third party company. had you made it directly with us, we would have happily given you any discounts that were available to you. The young lady at the Front Desk is still in training. She is still getting familiar with Expedia reservations. There are different steps we have to take with these. As for the hot chocolate, that is a seasonal treat that we put out. It has been ordered and hasn't come in yet.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de RBishop, el 29 oct. 2023
Thank you for staying at the Lodge. We hope you enjoyed your visit to the area with the natural beauty and breathtaking views of Lake Michigan on the Leelanau Peninsula. We look forward to your next visit.

6/10 Aceptable

Phillip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 25 oct. 2023
Thank you for staying at the Lodge. We hope you enjoyed your visit to the beautiful Leelanau Peninsula. Please visit us again.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 25 oct. 2023
Thank you for staying at the Lodge. We hope you enjoyed your visit to our little piece of heaven. See you on your next trip to the beautiful Leelanau Peninsula.

10/10 Excelente

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 22 oct. 2023
Thank you for staying with us at the Lodge. We are happy that you enjoyed your stay. Please come back for another visit.

10/10 Excelente

Cathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and peaceful
This was our 2nd stay this year and we’ll absolutely be back! We were very comfortable and both visits were very private and very quiet. We LOVED the view from both rooms we’ve had and the outdoor sitting area to enjoy it.
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 22 oct. 2023
Thank you for staying with us at the Lodge. We are happy that you enjoyed the natural beauty that surrounds us up on our hill. We look forward to your next visit.

10/10 Excelente

James

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lodge was nice and clean and very quiet. They do not have very many options for dining at the casino which left us driving to Suttons Bay or Traverse City for any dining options. But otherwise beautiful area to stay and explore.
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 22 oct. 2023
Thank you for staying with us up at the Lodge. We are glad that you enjoyed the beauty that surrounds us on the Leelanau Peninsula. The area does have a lot of great dining options for all tastes. The front desk staff can point you to their favorites. We look forward to your next visit.

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 22 oct. 2023
Thank you for staying at the Lodge. We hope you enjoyed the natural beauty of Leelanau Peninsula and look forward to your next visit.

8/10 Bueno

Renee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 20 oct. 2023
Thank you for staying at the Lodge. We hope you enjoyed the beauty of the Leelanau Peninsula and look forward to your next visit.

8/10 Bueno

Laura

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The view out our balcony was beautiful and the room was very clean.
Se hospedó 2 noches en octubre de 2023
Respuesta de RBishop, el 18 oct. 2023
Thank you for staying at the Lodge. The view that we have up on our hill can be mesmerizing. Please come and visit us again, soon.

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Melissa, el 17 oct. 2023
Thank you so much for the great review Karen! we hope that you visit us again soon! :)

10/10 Excelente

Jason

Le gustó: Servicio y personal
Se hospedó 3 noches en octubre de 2023
Respuesta de Melissa, el 17 oct. 2023
Than you for the great review Jason! we hope that you visit us again! :)

4/10 Malo

Bill

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I have stayed at other places for much less money and much more accommodations! Parking was terrible (I'm a disabled Combat Vet), NO clock in room, TV wasn't easy to use, Wi-Fi was extremely slow, had to go to Traverse City for a real breakfast (22 miles) This was a hard and expensive lesson learned! I won't be back and won't ever stay at a hotel/motel at a casino again!
Se hospedó 2 noches en octubre de 2023
Respuesta de RBishop, el 15 oct. 2023
Thank you for staying at the Lodge. I'm sorry you went all the way to Traverse City for breakfast when Suttons Bay has some amazing food in the local restaurants. We have been extremely busy, so I am sorry if you weren't able to get a handy capped parking spot. I hope you were able to enjoy the beauty of the Leelanau Peninsula.

10/10 Excelente

joseph

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly and courteous
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 28 oct. 2023
Thank you for staying at the Lodge. We strive to extend the friendly/courteous nature that defines the Leelanau Peninsula with all of its tranquil beauty. Please join us again on your next visit.

2/10 Terrible

Kendra

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Melissa, el 17 oct. 2023
Kendra, I am sorry you did not enjoy your stay. Unfortunately I was unable to get you into your requested room 3.5 hours before check in. However, i did get you into a room well before check in to get ready for the event you were going to attend.

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a beautiful view of the bay and it was a very cozy environment. The staff was very friendly and professional
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 15 oct. 2023
Thank you for staying with us at the Lodge. We are pleased that you enjoyed your stay. We look forward to seeing you again on your next visit to the beautiful Leelanau Peninsula.

6/10 Aceptable

mark

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 15 oct. 2023
Thank you for staying at the Lodge. We hope you enjoyed your stay on the beautiful Leelanau Peninsula.

10/10 Excelente

Robin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 14 oct. 2023
Thank you for staying at the Lodge. We are happy that you enjoyed your stay and look forward to your next visit to the beautiful Leelanau Peninsula.

4/10 Malo

Cliente verificado

Viaje familiar
Cheap
No frig no microwave in the room. It was very expensive to stay there not to have those simple things to make our stay better
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The property was close to everything we were interested in. Does need some TLC in the hallways. The room was very nice and clean. Staff were very friendly and helpful. Would go back any time.
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 7 oct. 2023
Thank you for staying with us at the Lodge. We are glad that you enjoyed your stay on Leelanau Peninsula. We look forward to your next visit.

10/10 Excelente

Anastasia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shower was great, room clean and inviting, bed very comfortable, tv, microwave, refrigerator and coffeemaker I. Room. We had a balcony roo With a beautiful view of the lake. The balcony also had chairs a little table and even provided ashtrays for smokers to smoke outside. Definitely will come back.
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 6 oct. 2023
Thank you for staying with us at the Lodge. We are happy that you enjoyed your room during your stay. Please come back to visit us again, soon.

10/10 Excelente

Stephanie

Le gustó: Servicio y personal y servicios
Good location, comfortable bed and decent amenities. Nice staff. Had a couple of glitches- toilet wouldn’t flush and screen to balcony was complete off track.
Se hospedó 1 noche en octubre de 2023
Respuesta de RBishop, el 6 oct. 2023
Thank you for staying at the Lodge. We appreciate your feedback and letting us know the items you found so that we can get them corrected. We hope to see you again, soon.

8/10 Bueno

Colleen

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Close to casino. Inside in dire need of updates but was clean. Outside needs better landscaping and the paint is faded and peeling. It has been a few years since went to this casino and were very disappointed at the bare bones remains. Likely would not return.
Se hospedó 1 noche en septiembre de 2023
Respuesta de RBishop, el 4 oct. 2023
Thank you for staying at the Lodge. We are working on updating both the inside and outside of the building, but it has been a slow process with COVID disrupting timelines and causing work force issues. We hope that you enjoyed the fantastic view of Lake Michigan from up on our hill.

10/10 Excelente

Tina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful fall day and water is such an awesome blue/turquoise color! Love this arwa
Se hospedó 1 noche en septiembre de 2023
Respuesta de RBishop, el 30 sept. 2023
Thank you for staying with us at the Lodge. Leelanau county is a beautiful place to visit at any season. We hope you enjoyed the views of Lake Michigan from the Lodge and visit us again, soon.

8/10 Bueno

Sheylene

Se hospedó 2 noches en septiembre de 2023
Respuesta de RBishop, el 27 sept. 2023
Thank you for staying at the Lodge. We are happy that you enjoyed your time on Leelanau Peninsula and look forward to your next stay.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dirty, old, I would never stay there again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de RBishop, el 27 sept. 2023
Thank you for staying at the Lodge on beautiful Leelanau Peninsula.

10/10 Excelente

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de RBishop, el 27 sept. 2023
Thank you for staying with us at the Lodge at Leelanau Sands Casino. We are happy that you enjoyed your stay with us and look forward to your next visit

8/10 Bueno

James

Viaje en pareja
Check in was more than adequate Casino limited on dining hours with limited menu
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melissa, el 19 sept. 2023
thank you for the great review James! I am glad you enjoyed your stay! Unfortunately, like the rest of the world the Deli is short staffed .Fingers crossed everyone finds more staff in the near future. I hope that does not stop you from visiting us again! :)

4/10 Malo

Mark

Disappointed
A little disappointed girl at front desk charge us again even though I told her it was paid for by expidia. Not sure if I wouldn’t have mentioned it at check out if they would have even noticed. For the price of night a little gambling $ would of been nice I know several do offer that.
Se hospedó 1 noche en septiembre de 2023
Respuesta de RBishop, el 16 sept. 2023
Thank you for staying at the Lodge. We apologized for issue with the credit cards and it was corrected. We have been training a lot of new staff and that was her first contact with a virtual card and with the reservation made that day it did not go through Night Audit the prior evening. As for the gambling dollars those are purchased through other packages.

8/10 Bueno

chuck

Viaje familiar
This place was clean and quiet
Se hospedó 3 noches en septiembre de 2023
Respuesta de RBishop, el 16 sept. 2023
Thank you for staying with us at the Lodge. We are glad that you enjoyed your stay and look forward to your next visit. We work hard with what we have and enjoy the beautiful tranquility of Lake Michigan.

4/10 Malo

Brenda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disgusting
The carpet and fabric chair were disgusting. Old embedded dirt which smelled. The bed was okay. We removed the bedspread. The property was old. We would not stay here again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de RBishop, el 15 sept. 2023
Thank you for staying with us. We do have people at the front desk 24 hours a day 7 days a week who could have assisted you with any issues if reported. It is an aging property but we keep it clean and have warm friendly staff.