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Opiniones de Ice House Apartments

4 out of 5
Ice House Apartments
Kings Road, Swansea, Wales

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 29 de 46 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 13 de 46 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 46 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 46 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 46 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For us, the location was perfect and the view lovely. If you are seeking quiet, this isn't the spot for you. The front windows overlook a busy outdoor dining area - we heard "happy birthday" from a large crowd for hours one night. The kitchen window has the trash/recycling under it so you regularly hear very loud crashing noises that way. I knew it was near a restaurant, but didn't realise there would be dozens of people sitting right under the balcony! The bed is very firm and we literally laughed at how HIGH up the mirrored wall is in the bathroom (I'm 5'2 and could only see the top of my head haha - they do provide small mirror near the sink). With that said, I'd definitely go again. They held onto our bags when we showed up early so we could walk over to the beach. It's an easy getaway from Cardiff and a short walk from the train station.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely, Clean, Spacious and great location
Smashing apartment, clean, spacious and good location. Be aware that you get the key from the restaurant/bar underneath the apartments… I had no instructions about this booking through hotels.com and had to faff about for a while. Only complaint was the pillows. The bed was super comfortable and clearly a good decent one. The pillows however were awful. Too thick and very lumpy, most uncomfortable and gave me a stiff neck. I didn’t get much sleep due to this. For such an expensive bed, it’s a shame that for a very modest additional cost of good pillows, it was spoilt.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Peter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only issue we came across was that we had no key to secure the patio door. I realise the appartment was on the 1st floor but for nervous types it might be more of an issue. That doesnt mean our stay was spoilt in any way and we would definitely like to return one day.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

A D

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Scott

Se hospedó 1 noche en enero de 2023

10/10 Excelente

J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
10/10
Superbly clean, well presented accommodation in the centre of a major city.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Ice House Staff, el 19 oct. 2022
Thank you for your very kind review and we are really happy to hear you enjoyed your stay.We look forward to welcoming you again.

6/10 Aceptable

keith

Se hospedó 1 noche en septiembre de 2022
Respuesta de Ice House Staff, el 20 sept. 2022
We have tried getting in touch to get some more detailed feedback to improve our service as much as possible.Thank you for your review and we look forward to welcoming you again.

8/10 Bueno

Peter McCracken

Le gustó: Limpieza y condiciones de la propiedad
Peter & Maggie p
Good service, friendly staff, overall very good.
Se hospedó 2 noches en agosto de 2022
Respuesta de Ice House Staff, el 20 sept. 2022
Thank you for your review and we look forward to welcoming you again.

10/10 Excelente

Darren

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Ice House Staff, el 30 ago. 2022
Thank you for you lovely review. We look forward to welcoming you agan.

10/10 Excelente

Louise

Se hospedó 1 noche en agosto de 2022
Respuesta de Ice House Staff, el 15 ago. 2022
Thank you for your lovely review. We are really happy to hear you enjoyed your stay and look forward to welcoming you again in the future.

6/10 Aceptable

Adnan

Se hospedó 1 noche en agosto de 2022
Respuesta de Ice House Staff, el 15 ago. 2022
Hi, you have't left any comments as to why you didn't leave such a high score as we are used to. We would like to hear your comments as to how we can make things even better, so please get in touch if you have time.

8/10 Bueno

Judith

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
Nice apartment in a great location to walk around and close to restaurants. Was super hot and the mini split a/c kept increasing the temperature so the bedroom was not cool all nights. The guy checking us in did not look pleased that he had to do this and checked his watch to make sure it was 3pm. They also won’t hold luggage. With that said, would stay there again since was a roomy apartment with a view of the canal.
Se hospedó 1 noche en julio de 2022
Respuesta de Ice House Staff, el 15 ago. 2022
Thank you for your lovely review. We are really happy to hear you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excelente

Edward

Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Adrian

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Will definitely return
Excellent location and well set out flat with all facilities. Shout out to Curtis who was so helpful in getting us settled in. Visit made all the better as we (QPR) won
Se hospedó 1 noche en mayo de 2022
Respuesta de Ice House Staff, el 27 jun. 2022
Thank you for the lovely review. We have passed your comments on to Curtis. We look forward to seeing you again. Kind regards.

8/10 Bueno

Julie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely apartment convenient for the city.
Apartment was in a quiet spot but within a few minutes walk over the footbridge to the centre of Swansea. Nice views of the marina. Parking was convenient just a couple of minutes away. Would highly recommend.
Se hospedó 3 noches en marzo de 2022
Respuesta de Ice House Apartments staff, el 26 mar. 2022
Thank you for your wonderful review. We look forward to welcoming you again.

8/10 Bueno

Carly

Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Suzanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing
Stayed here for one night and wish it had been more! Apartment was beautiful and staff were friendly.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Ice House Apartments Staff, el 3 ene. 2022
Thank you very much for your kind words. We look forward to hosting you again.

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Apartment was absolutely gorgeous and vey comfortable, only down side was we waited at the property to be let in for at least 20 minutes and only realised we needed to go into the bar next door when a member of staff came out for a cigarette
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice Surprise.
Great apartment, friendly staff.
Se hospedó 1 noche en agosto de 2021
Respuesta de Ice House Apartments Staff, el 11 ago. 2021
Thank you for the lovely feedback and we look forward to seeing you again.

8/10 Bueno

Alsahar

Se hospedó 1 noche en julio de 2021

10/10 Excelente

Charmaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2020

10/10 Excelente

Mandy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Spacious, bright apartment.
Lovely bright and clean apartment, balcony to sit outside and take in the view. Check in was in the river house restaurant below the apartment where a lovely lady took us to room 3 and showed us around the apartment. Only stayed one evening, next time will stay longer.
Se hospedó 1 noche en septiembre de 2020
Respuesta de Ice House Apartments Staff, el 1 oct. 2020
Thank you for your lovely review and feedback. We look forward to seeing you again soon.

10/10 Excelente

Dean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Apartment was lovely, with a great view. It was very convenient to access the night life around the old docks.
Se hospedó 1 noche en septiembre de 2020
Respuesta de Ice House Apartments staff, el 24 sept. 2020
Thank you for the lovely review and we look forward to seeing you again soon.

10/10 Excelente

Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de Ice House Apartments staff, el 17 sept. 2020
Thank you for your kind review. We look forward to seeing you again soon.

10/10 Excelente

Dawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
couldnt fault this place
Nothing was to much for the staff tapas was amazing in the restaurant , only thing missing was breakfast.but great kitchen to cook your own . Very central to beach and shopping area and overlooking the marina
Se hospedó 4 noches en agosto de 2020
Respuesta de Ice House Apartments, el 15 ago. 2020
Thank you for your wonderful review, we look forward to seeing you again soon.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Clean and tidy, good location, but noisy at night
Nice place, situated close to bars and restaurants on the harbourside. Compromise is that the bars are very noisy well into the night. Public carpark close by and checkin instructions received were useful otherwise it would have been impossible to find! Clean, tidy place and well presented apartment with everything you need for a couple of nights stay.
Se hospedó 1 noche en agosto de 2020
Respuesta de Ice House Apartments, el 15 ago. 2020
Thank you f or the review. We can only apologise for the noise. The area does get very busy during the summer months and people tend to sit outside on warm evenings. We look forward to seeing you again.

8/10 Bueno

Louise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ice House Apartment stay
Stayed in Apartment 6 which was at the top if the building. Was huge Apartment with an outside terrace. Comfortable bed and good bathroom. Downsides were, the door to the terrace was difficult to close and the only drinking glasses in the kitchen cupboards were 2 wine glasses. Would definitely visit again though.
Se hospedó 1 noche en julio de 2020
Respuesta de Ice House Apartments, el 15 ago. 2020
Thank you for your review and we apologise for the lack of extra glasses, it looks like the guests before you must have 'accidentally' taken two home with them in. We look forward to seeing you again.

4/10 Malo

Katie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Frequent travelers - apartment not up to standard.
Our stay started badly,we arrived & it was pouring with rain,we were soaked.Called ice house to see if there was somewhere we could wait as we were 1hour before check in.Told no (as wales were no indoor eating/drinking due to COVID) we travelled 4 hours with a small baby & needed to feed & freshen up baby.We struggled in the car for one hour feeding & nappies.Went to ice house to checkin,they had an outside table area & toilets & facilities we could have used,very disappointing.We walked from the car park with our luggage & no one helped us up 3 flights of stairs with baby,pram & 5 bags.On arrival the apartment looked really nice,we soon realised that it wasn’t the standard you’d expect for their nightly rate.There was a tea tray with only a 3 peppermint bags tea on & brown sugar. After our journey all we wanted was a cup of normal tea!You would expect tea & milk to be provided so you could have a drink before being able to go to the shops.Over the coming day/days numerous issues.There was no glasses,only 2 wine glasses.We bought our food for the wkend, didn’t buy any oil as basic condiments are usually provided in apartments,unable to make our breakfasts properly.Only half a toilet roll given for the WHOLE weekend.No dishwasher tablets or washing machine tablets (be good to provide 2 of each for a wkend).Bin was not emptied all weekend and was now overflowing,not good with crawling baby.Baby found drug canisters down the side of the sofa.Disapointing service & standards!
Se hospedó 2 noches en julio de 2020
Respuesta de Met Office, el 30 jul. 2020
We are quite taken aback by this review, especially given the fact you failed to mention these issues to us during your stay. All you had to do was ask us if you required anything instead of waiting to get home to complain on line. Firstly, you failed to mention when booking that you would be bringing a baby with you. You stated just 2 adults would be staying. Our booking rules clearly state that no children are allowed, especially as there are three flights of stairs to the penthouse apartment so it is definitely not suitable for babies or small children. With regards to the weather, there is not much we can do about this. Furthermore with the ongoing COVID regulations, it is not our fault that restaurants are not permitted (until 3rd August) to open inside areas. You could easily have checked this before you booked. We are baffled how your baby managed to find drug canisters (whatever they may be?) down the side of the sofa when you still need a pram to move your baby around. The canisters you may be referring to probably relate to the couple who stayed the night before celebrating a 50th birthday, where the wife blew up several birthday balloons when she prepared the apartment. Our advice for the next place you decide to stay at is to ask for help if you require it. Ask for extra toilet roll or tea bags if you need some. Most importantly, play by the rules and let businesses know if you intend to bring a baby instead of hiding it on the booking form so that we can advise that the property is not suitable due to the staircase and lack of baby facilities. Give the place a chance, during your stay, to help resolve any issues.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Always a favourite when visiting Swansea. Central location excellent apartment. Family apartment also a good choice when travelling with a family.
Se hospedó 1 noche en julio de 2020
Respuesta de Ice House Apartments, el 20 jul. 2020
Thank you for your kind feedback. We look forward to welcoming you again.

10/10 Excelente

Dean

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Ice House Staff, el 3 mar. 2020
Thank you for your great review, it was a pleasure to host you and we look forward to seeing you again.

10/10 Excelente

Dawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing would go back in a heartbeat
Amazing apartment ultra clean , away from the crowds but close to everything around you
Se hospedó 4 noches en febrero de 2020
Respuesta de Ice House Staff, el 21 feb. 2020
Thank you very much for the lovely feedback. We are very happy to hear you had a great stay with us and we look forward to seeing you again.

10/10 Excelente

JOHN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfy and clean but slightly tricky check in
Very comfy and clean apartment, bed particularly nice. Great location. The check in process was not that easy though. I was given no detailed info on exactly where the apartment was or who to speak to or how to check in! Had to guess a little on what to do and eventually went into the restaurant bar at the address I was given and had to ask where the place was before being told I could check in there. It turned out the apartments were above the restaurant and run by the same people. Not exactly obvious. Perhaps the owners could clarify the check in process once booked? Now I know where it is though I’ll probably stay there again.
Se hospedó 1 noche en enero de 2020
Respuesta de Ice House Apartment Staff, el 28 ene. 2020
Thank you John for the very kind feedback. We apologise for the lack of check-in information, this is provided automatically by Hotels.com, but we will contact them and ask them to provide more detailed information. We look forward to seeing you again.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic location, above an equally high-quality restaurant and close to several bars, cafes, restaurants; easy walk into town centre and easy to drive out to the countryside of the Gower peninsula. Apartments are really nice and have great views over the marina area. Team who manage the apartments are great, really friendly and helpful. We can't recommend it highly enough!
Se hospedó 3 noches en noviembre de 2019
Respuesta de Ice House Staff, el 3 ene. 2020
Thank you for the wonderful feedback and we are very happy that you enjoyed your stay with us. Was a pleasure to host you and we look forward to seeing you again soon.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is central for exhibitions museums, shops and cinemas. We walked to all those places via the handy footbridge. There are several nearby car parks and the charge for the nearest was £6 per day. The adjacent restaurant does not open Mon and Tuesday but we ate there Weds and Thurs and the food was excellent.
Se hospedó 4 noches en octubre de 2019
Respuesta de Ice House Apartment Staff, el 2 nov. 2019
Thank you for your lovely feedback and we look forward to welcoming you again soon.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good
Stayed one night, accommodation was as described. Good location and recommended.
Se hospedó 1 noche en octubre de 2019
Respuesta de Ola, el 10 oct. 2019
Thank you very much for the lovely feedback. We look forward to seeing you again.

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing Apartment
truly a lovely find , beautiful apartment excellent views of the bay walking distance to some lovely restaurants and bars. We will definatley be coming back here for a long weekend. One night isn't enough
Se hospedó 1 noche en septiembre de 2019
Respuesta de Ice House staff, el 26 sept. 2019
HI Paul, We are really happy to see your feedback and we look forward to welcoming you back soon. Thank you.

10/10 Excelente

Andrew

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Swansea Apartment
Was taking my son down to University and we stayed over for a night - great apartment and a great area for drinks and food - easy parking and what a great find
Se hospedó 1 noche en septiembre de 2019
Respuesta de Ice House staff, el 26 sept. 2019
Thank you for the wonderful feedback and we look forward to seeing you again soon when you visit your son next time.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2019
Respuesta de Ice House staff, el 26 sept. 2019
Thank you for your review.

10/10 Excelente

Leon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Sam, el 5 sept. 2019
Thank you for your wonderful review. We look forward to welcoming you again soon.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very helpful staff, very clean, beautiful apartments and ideally located. Will be back.
Se hospedó 4 noches en agosto de 2019
Respuesta de Gina, el 2 sept. 2019
Thank you for the lovely feedback, we look forward to welcoming you on your next visit.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent apartments
Great apartments. Stayed in no 6 extremely spacious. It can get warm if sunny (as per previous reviews) but move the fan in from the bedroom or open balcony door and is perfect. Plenty of plates glasses utensils etc for 2 of you. Very large balcony. Restaurant downstairs serves really lovely food and the 20% off from staying in apartments is added bonus. Quick walk over the bridge and you are in town. Vue and odeon Cinemas and tenpin in easy distance as is a big Sainsbury’s. Tesco express and beefeater couple of hundred metres up road. Great couple of bars opposite one had live band playing. No noise from them though once in ur apartments. Check in was easy. Call them up earlier in day to tell them a rough arrival time. Girl who helped us check in was really good, very friendly and helpful. She appeared to be working very hard too. The apartments really are something special and well worth a stay
Se hospedó 2 noches en agosto de 2019
Respuesta de Sam, el 2 sept. 2019
It was a pleasure hosting you, thank you for choosing to stay with us and for your kind words. We look forward to welcoming you again.

8/10 Bueno

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Amazing apartment, well equipped, beautifully furnished, lovely soft beds and gorgeous bathrooms. Stunning! The only downside is the absolutely awful check in experience! You have to get your keys from the restaurant bar, which means queuing at the bar (potentially for ages, as I did), waiting for a bartender to be free, and then for that bartender to find someone who can find the keys. After 6hours driving, this was not what I needed! If that hadn’t been so awful, I’d give it 10/10 - the property was just gorgeous, and so comfortable.
Se hospedó 1 noche en julio de 2019
Respuesta de Ice House, el 1 ago. 2019
Thank you for the excellent feedback and positive review. We can only apologise about the delay in getting you checked in. Due to our location next to the marina and river the summer is a very busy time for us, so we apologise for keeping you waiting much longer than usual.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
This property is very lovely. The location is perfect and her to bus and train stations. Nice restaurant around. It is the place that I will stay again for my next visit to Wales. Staff was very accommodating and friendly. However, the property can benefit with more cooking Utensils like a colander, wooden spoon for cooking, dustpan and brush together with kitchen towels. Also, the cleaning time should be adequately communicated as the property has not been cleaned throughout our 5 nights stay. Overall is a good stay and I believe with little improvements as suggested will make this property far more desirable.
Se hospedó 5 noches en julio de 2019
Respuesta de Ice House, el 1 ago. 2019
Thank you for the kind comments and we will look into providing additional utensils as suggested.

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en junio de 2019
Respuesta de Ice House, el 1 ago. 2019
Thank you for your review.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Se hospedó 2 noches en julio de 2019
Respuesta de GD, el 8 jul. 2019
Thank you for your review and we look forward to welcoming you again soon.