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Opiniones de Raccoon Lodge

2 out of 5
Raccoon Lodge
4515 Lakeshore Drive, Sylvan Lake, AB

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 13 de 126 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 41 de 126 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 31 de 126 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 126 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 126 opiniones" "

6.8/10

Limpieza

6.8/10

Servicio y personal

6.0/10

Servicios

6.0/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marie Jeziel

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

4/10 Malo

FABRICIO, Calgary

Viaje en pareja
No le gustó: Servicio y personal y servicios
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Sheena

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Chris

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
This property would be amazing if management would be a little better. The manager would turn off the Wi-Fi for some reason and you would need to go to the front desk to ask her to turn back on. Very strange!!
Se hospedó 2 noches en septiembre de 2023
Respuesta de J, el 18 sept. 2023
We had a shaw cable Internet issue at that night. Sorry for inconvenience and thank you for staying with us.

6/10 Aceptable

Denise

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Carol

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

enock

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not too bad
They charged us parking for the 2nd car. And refused free late checkout after 11am. We would have to pay hourly for any extra hour. Right by the lake. Everything else is ok for the price.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

jennifer

Se hospedó 2 noches en agosto de 2023

4/10 Malo

Nadia

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Great location but this place look really old, need update for sure. We could see outside trough the wall, beds and pillow really not comfortable, coffee really gross(they should promote hometown best coffee.. No fan in bathroom, no hood fan so it got really smoky in the room when i was cooking. Soap and shampoo was poor quality.
Se hospedó 1 noche en agosto de 2023
Respuesta de j, el 11 ago. 2023
You had a smoking room booked when you checked in and we changed it to non smoking with kitchen with no extra fee. It was been raining all day and you were not happy about it. Sorry, we can not do anything about weather.

4/10 Malo

Elly

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Renter beware with this property. I’ll start by saying the location is great. We were in a pinch to find a place for the partial August long weekend due to another cancellation. Surprised to see availability beachfront but now know why. The property is dated and run down, uncomfortable furniture (holes in chairs, etc) and very limited resources in the room. The most frustrating part is the owners/people that work there. I am a very pleasant, professional person who was there with my child for a hockey camp - quiet and respectful. We had booked a room with one queen-sized bed and the person at check-in asked repeatedly if I wanted two beds - which I replied no. We checked into the room and on searching for the fridge (the furniture is not standard - it was not an obvious mini-fridge) discovered a murphy bed in a cupboard-looking wall piece. We did not use the murphy bed but did pull it back to check it out (looked sketch). Discovered when my credit card was posted I was charged extra and when I called to inquire, the person on the phone was very rude and said the bed was obviously used. I had read other reviews that had similar complaints - lots of hidden charges or charged for things that most hotels would include in their nightly stay. Just know that my recent experience was the same - whatever you paid is likely not what you will be billed at check out.
Se hospedó 2 noches en agosto de 2023
Respuesta de J, el 9 ago. 2023
We confirmed that the hider bed was unlocked and been used so that there was a double beds rate charged.

2/10 Terrible

Tania

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Do not recommend, save your money, rooms are very outdated and smell like hangover, was charged an extra 80, seem like they will charge you for anything!!
Se hospedó 2 noches en julio de 2023
Respuesta de J, el 1 ago. 2023
Your reservation was cancelled due to debit card and we do not do cash deposit here. But you came to property to check in and we made a exception for you guys. You chose a family smoking room Max occupied 2 adults and 2 children. There was 2 adults and 3 big children indian people and then you brought another 2 adults into your room not allowed. You have been charged addtional people charge at the check out. You left huge waste bag and foods everywhere. That is why we do not do cash deposit! No respect and responsible people.

4/10 Malo

Dominic

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
.
Se hospedó 2 noches en julio de 2023

4/10 Malo

Joginder

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was right location but room was terrible, air conditioning didn't work, I had to open the windows. No cleanex tissues ( they said, they don't provide) washroom was so tight, hardly can shave or brush.
Se hospedó 1 noche en julio de 2023
Respuesta de J, el 25 jul. 2023
Sorry for your experience. However, A/C is working fine. You just didn’t put cool mode properly. The cleanex was in the drawer.

6/10 Aceptable

Sandra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The AC did not work properly in the room, made for some hot nights.
Se hospedó 2 noches en julio de 2023
Respuesta de J, el 25 jul. 2023
Sorry to say that your room had no option for AC. It is written on room description from expedia.

10/10 Excelente

Denis

Se hospedó 1 noche en julio de 2023

4/10 Malo

Randal Sheldon, Edmonton

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent location. Close to beach, dining etc. Room and bedding was very dated, carpet very stained etc. Air conditioner didn’t work so it was consistently about plus 30 degrees in the room. I didn’t get a good night sleep the 3 nights we were there. We all left tired and irritable.
Se hospedó 3 noches en julio de 2023
Respuesta de J, el 14 jul. 2023
The room you chose from expedia has no option for AC. There is only fan in the room and it is written on the description of room.Sorry for inconvenience.

6/10 Aceptable

Shauna

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Condiciones de la propiedad
Location is fabulous but the rooms are rundown. A few easy renovations and better beds and the place would be amazing. Little expensive as well
Se hospedó 2 noches en julio de 2023

2/10 Terrible

Brittney

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Marilyn

Se hospedó 1 noche en junio de 2023

4/10 Malo

Sandra

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
While checking in I was warned about several "rules". It felt like I was being accused of poor behaviour. Our room's furniture was in dire need of cleaning. Our party of two were given one bath towel, a hand towel and one facecloth. The dishes and cutlery were VERY dirty. The location is terrific, right across from the beach.
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

phil

Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Mat

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Jorge

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything good 👍
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Monika

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not much
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Leah

Se hospedó 2 noches en agosto de 2022

4/10 Malo

Tatiana

Viaje en pareja
we booked this motel on the first line from the park .the photos do not match the room. its mast be a kitchenet that is not exist. the owner blame Expedia for wrong info
Se hospedó 2 noches en agosto de 2022

6/10 Aceptable

Jonathan

Viaje familiar con niños
Great location just across the road from the lake and beach. Also right for a few steps access to the hub of restaurants and evening vibes. That’s what you are paying for but the jury is out on whether that compensates for everything else that is lacking.
Se hospedó 2 noches en julio de 2022

4/10 Malo

Loretta Rodriguez

Se hospedó 2 noches en julio de 2022

2/10 Terrible

bandb

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only thing good was the location in the town
Se hospedó 2 noches en julio de 2022

2/10 Terrible

Tyler

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel called me at 950pm and told me if I dont check in by 10pm then i wont be able to check in. Long story short i paid for the hotel and slept in my truck..
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Bailey

Le gustó: Limpieza
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Maxim

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, nice manager
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Cameron

Viaje en grupo
Le gustó: Servicio y personal
The rooms are pretty basic, but that's to be expected for the low price. Decent enough, no major issues. The primary reason to stay here is the excellent location. Literally steps away from the beach, and within walking distance of all of the pubs and restaurants on the strip. Would definitely stay here again.
Se hospedó 4 noches en julio de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beach Hotel
While the hotel is dated it is clean and very convenient! Would stay again.
Se hospedó 3 noches en junio de 2022

8/10 Bueno

Shirley

Viaje en pareja
Le gustó: Servicio y personal
We had a nice view of the lake and could have gone out to sit on a bench if the weather had been better. There was a small kitchenette but it was not well equipped to do any cooking. The bed wad comfortable and the unit was clean.
Se hospedó 1 noche en mayo de 2022

2/10 Terrible

Patricia

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Filthy carpet, burned sheet, stained coverlet. Microwave didn’t work.
Se hospedó 2 noches en febrero de 2022
Respuesta de j, el 12 feb. 2022
It was smoking room and the power was off due to using AC all day long.

8/10 Bueno

Davin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not too shabby!
Se hospedó 1 noche en noviembre de 2021

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property is very dirty, the carpets in the rooms are full of stains. Sheets are stained, pillows if you call them pillows are old and stained. Balcony is full of dirt and cobwebs
Se hospedó 2 noches en agosto de 2021
Respuesta de j, el 10 sept. 2021
You requested a smoking room and it is what it looks like. It is not dirty as you think of. People smoking in the room on the bed as you did and it remains some stain of smoke on the floor and beds. No complains about it.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was lucky to get a room in the top floor, right on the edge of the hallway...it made my direct view of the lake and the main tourist road totally incredible. Wish I could have stayed another 4 days.
Se hospedó 3 noches en agosto de 2021

8/10 Bueno

Kerry

Se hospedó 3 noches en julio de 2021

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very basic, we didn't need much! Perfect right across from the beach!
Se hospedó 2 noches en junio de 2021

6/10 Aceptable

Marina

Se hospedó 2 noches en junio de 2021

2/10 Terrible

Nathan

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en abril de 2021
Respuesta de j, el 18 abr. 2021
Your reservation was canceled and you didn't even stay.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I could park beside the door. The lake was across the street
Se hospedó 1 noche en marzo de 2021

2/10 Terrible

Kyla, Edmonton

Viaje en grupo, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This motel is not worth your money!! Not only is it dirty and incredibly outdated, they will try and charge you for extras. They said we stole a towel from the room. The towels look like they have been there since the place first opened there is no way I would have used one let alone taken one. The showers were filthy, toilettes were awful, beds are rock hard, and to top it off they are rude! I had booked 3 rooms and one couple has Covid so we tried to cancel and they were going to charge us full price so we had to find someone else’s to use the room last minute. They then responded to our review on google saying “this review is BS and maybe we will learn”!!! POOR CUSTOMER SERVICE AND NOT WORTH YOUR MONEY
Se hospedó 1 noche en enero de 2021
Respuesta de j, el 18 ene. 2021
You are the one who just checked out this morning with losing our bath towel and tried to ask to cancel the non refundable room due to covid-19 related. We found out everything was BS and hope you learn something today.

8/10 Bueno

Michel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2021

4/10 Malo

Adanech

Viaje familiar
No le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2020

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en septiembre de 2020

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was dirty and they just informed me I would be charged an extra 100.00 for dog hair as a result of a blanket I brought in to the room
Se hospedó 1 noche en agosto de 2020
Respuesta de J, el 2 sept. 2020
Sneaking pet is not allowed.

10/10 Excelente

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place
Perfect location right across from the beach. Can see the beach from your room. Hotel is older but had all the amenities needed. Kitchen had two burner, microwave, fridge and coffee maker with coffee supplied. Every thing was fine. Would definitely stay here again.
Se hospedó 1 noche en agosto de 2020
Respuesta de J, el 31 ago. 2020
Thank you for staying with us and hoping to see you again.