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Opiniones de Western Inn & Suites

2 out of 5
Western Inn & Suites
222 Kern Street, Taft, CA

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 31 de 107 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 51 de 107 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 15 de 107 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 107 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 107 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.2/10

Servicios

7.6/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

alicia

Le gustó: Limpieza y servicio y personal
Economico y limpio
Mucho mejor de lo esperado limpio eso fue muy agradable,agradable atención lo único malo es el aire acondicionado trabajo sin parar y eso en la noche fue un poco complicado para dormir
Se hospedó 2 noches en julio de 2020
Respuesta de Nina, el 29 jul. 2020
Thank you

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio y todo renovado, la decoración del cuarto
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

Blanca Griselda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
comodo tranquilo limpio buena ubicacion buen trato

10/10 Excelente

Melodie, CAMARILLO

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean
Se hospedó 1 noche en abril de 2024
Respuesta de CC - Guest Relations Manager, el 29 abr. 2024
Hi Melodie! Thank you for leaving us a 5/5 review! It's great that you were satisfied with the cleanliness of our rooms. We're happy to have served you and we hope to see you again!

6/10 Aceptable

Lucy

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
This is a basic hotel with a few nice things: room we were in had a redone bathroom with a nice shower. There are several decent restaurants nearby. The room is a decent size. Negative: Towels are minuscule in size and paper thin. They also don't supply enough. The floor of the room was filthy - our feet stuck to it. Upholstry on the chairs was dirty and worn (chair 1); ditry and torn (chair 2). Pillows on the bed were thin and lumpy.
Se hospedó 2 noches en abril de 2024
Respuesta de CC - Guest Relations Manager, el 22 abr. 2024
Dear Lucy, Thank you for sharing your detailed feedback regarding your recent stay. We sincerely apologize for the shortcomings you experienced during your time with us. Ensuring cleanliness and comfort for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your comments regarding the towels, room cleanliness, and the condition of the furnishings have been duly noted, and we will take immediate steps to address these issues to prevent similar occurrences in the future. We appreciate your valuable feedback as it helps us to identify areas for improvement and ensures a better experience for our guests going forward. If there's anything else we can do to address your concerns or if you have any further feedback, please feel free to reach out to us directly.

10/10 Excelente

MARVIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to spend the night
Se hospedó 1 noche en abril de 2024
Respuesta de CC - Guest Relations Manager, el 14 abr. 2024
Dear MARVIN, Thank you for your feedback. We are glad to hear that you found our hotel to be a suitable place to spend the night. We aim to provide a comfortable and convenient experience for all our guests, and we look forward to having the opportunity to host you again in the future.Sincerely,

8/10 Bueno

Harold

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff and cleaning staff were attentive and kind. The only drawback to this property is the road noise directly in front of the business. It seems that many of the locals believe that the louder their exhaust, the better the vehicle. Additionally, the parking lot is located directly outside the rooms. Therefore, the noises of those exiting and entering their vehicles, including the noise from the horns when locking vehicles, come directly into the rooms.
Se hospedó 2 noches en marzo de 2024
Respuesta de MP - Guest Relations Manager , el 16 mar. 2024
Hello Harold, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Bueno

Stefanie

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de MP - Guest Relations Manager , el 12 feb. 2024
Hello Stefanie, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Bueno

MARVIN

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place was clean and safe
Se hospedó 2 noches en febrero de 2024
Respuesta de MP - Guest Relations Manager, el 10 feb. 2024
Hello Marvin, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excelente

Lance

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good place to stay
Owner was great
Se hospedó 3 noches en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Lance, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Bueno

rande

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not bad
Not bad good value and the restaurant next store is great
Se hospedó 1 noche en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 3 oct. 2023
Hello Rande, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Julio

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The refrigerator was rattling all night, the bathroom fan sounded like an airplane as well as the air conditioning
Se hospedó 1 noche en agosto de 2023
Respuesta de MP - Guest Relations Manager, el 28 ago. 2023
Hello Julio, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Malo

Juan

No le gustó: Limpieza
I was given a price at reservation and was charged $12 dlls more night at check-in Stayed 3 nights And I had to sign a no-tax charge notification Management was rude
Se hospedó 2 noches en mayo de 2023
Respuesta de MP - Guest Relations Manager, el 2 jun. 2023
Hello Juan, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excelente

JAMES

Se hospedó 1 noche en mayo de 2023
Respuesta de MP - Guest Relations Manager, el 22 may. 2023
Hello James, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Bueno

Alice

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2023
Respuesta de MP - Guest Relations Manager, el 13 may. 2023
Hello Alice, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excelente

Karen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was as expected.
Se hospedó 1 noche en abril de 2023
Respuesta de MP - Guest Relations Manager, el 28 abr. 2023
Hello Karen, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excelente

walter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de MP- Guest Relations Manager, el 25 abr. 2023
Hello Walter, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excelente

Ming, Anaheim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We did a one night stop at this hotel. The front desk lady was friendly. The room was near the pool. It was quiet at night.
Se hospedó 1 noche en abril de 2023
Respuesta de MP - Guest Relations Manager, el 24 abr. 2023
Hello Ming, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2023
Respuesta de MP - Guest Relations Manager, el 25 abr. 2023
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Bueno

Ling

Viaje familiar
Le gustó: Condiciones de la propiedad
Good place to stay after visiting soda lake
Se hospedó 1 noche en abril de 2023
Respuesta de MP - Guest Relations Manager, el 18 abr. 2023
Hello Ling, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Aceptable

George

No le gustó: Servicios
Reasonable pricing TV was primarily a pay TV
Se hospedó 1 noche en octubre de 2022
Respuesta de Sincerely, MP- Guest Relations Manager, el 30 oct. 2022
Hello George, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Bueno

Jorge

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean rooms, bathrooms are great nice and clean.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sincerely, MP- Guest Relations Manager, el 28 sept. 2022
Hello Jorge, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Bueno

Andrew

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en junio de 2022
Respuesta de Nina, el 22 jun. 2022
Thank you

6/10 Aceptable

Greta

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022
Respuesta de MP - Guest Relations Manager, el 20 jun. 2022
Hello Kathy, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excelente

Raymond

Se hospedó 1 noche en mayo de 2022
Respuesta de MP - Guest Relations Manager, el 22 may. 2022
Hello Raymond, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Bueno

Anne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything good. No ice in the ice machine. What? Needed ice.
Se hospedó 1 noche en abril de 2022
Respuesta de MP - Guest Relations Manager, el 12 abr. 2022
Hello Anne, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de CM - Guest Relations Manager, el 31 mar. 2022
Dear Guest, Thank you for leaving us a perfect rating. We are very pleased to see from your response that you enjoyed staying with us. Our goal is fulfilled, knowing that we have served to your satisfaction. We look forward to the next time that we can serve you again!

10/10 Excelente

Brian

Le gustó: Servicio y personal y comodidad de las habitaciones
Road trip stop
All good. Clean and comfortable.
Se hospedó 1 noche en marzo de 2022
Respuesta de MP - Guest Relations Manager, el 27 mar. 2022
Hello Brian, We’re so happy to hear that you enjoyed your stay with us and we're looking forward to welcoming you again soon!

2/10 Terrible

Fred

Viaje de negocios, Viaje en pareja, Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lady who checked us in was rude, very disrespectful & out of place. Will never go back nor recommend this place. It’s a dump, plus she took $40 in cash for deposit and when I asked for a receipt she insulted us for asking. I left her the $40 & I hope it solves her issues. The chairs and beds are so disgusting that you don’t even want to use them. We give this place a -10, horrible.
Se hospedó 2 noches en febrero de 2022
Respuesta de CM - Guest Relations Manager, el 20 feb. 2022
Dear Fred, Thank you for bringing this to our attention. Customer service is one of the things that we value the most, and rudeness to guests is not something that we would tolerate. We will review this incident to ensure that we can take actions and correct the behavior. Hopefully, you will come back and see us again. Sincerely,

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good stay. Bed was a little hard for my liking pillows worn out but ok for the location
Se hospedó 2 noches en diciembre de 2021
Respuesta de CM - Guest Relations Manager, el 1 ene. 2022
Dear Jeffrey, Thank you for leaving us a review. I am pleased to know that you had a nice stay. We are happy to have served you and we look forward to the next time that we can serve you again. Sincerely,

6/10 Aceptable

Natasha

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place was a great place to spend the night, but Expedia didn't pass along the reservation so I had to inform the person at the desk about my reservation details.
Se hospedó 1 noche en noviembre de 2021
Respuesta de CM - Guest Relations Manager, el 24 nov. 2021
Dear Natasha, Thank you for leaving us a review. I am glad to learn that you had a nice stay with us. It has been our pleasure serving you and we hope to see you again. Sincerely,

8/10 Bueno

Dominic

Se hospedó 3 noches en septiembre de 2021

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
The lady who checked us in was not very kind. The television did not work and I requested a smoke free room and the room smelled intensely of cigarettes. Also the light in the bathroom flickered which my children where not a fan of.
Se hospedó 1 noche en agosto de 2021
Respuesta de ES - Guest Relations Manager, el 27 ago. 2021
Dear Guest, It is much appreciated that you took the time to complete the online survey on your recent stay at our hotel. Our entire team would like to express our sincere apologies for any dissatisfaction you may have experienced, as well as any inconvenience this has given you. Your experience did not meet the high standards established by our business. Nonetheless, the management is already contemplating what action to take in response to these occurrences. You may rest confident that everything will be better the next time you come to our hotel. Truly,

8/10 Bueno

Zeus A

Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
In the swim!
We had been on the road for the better part of 18 days and this was our last stop before heading home. The most wonderful thing was the pool! Other hotels had pools, and this one was small by comparison, BUT this one had an ADA lift! I was totally impressed.
Se hospedó 1 noche en junio de 2021
Respuesta de Nina, el 10 ago. 2021
thank you

10/10 Excelente

Kourtney

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very comfortable
Friendly staff, clean and comfortable rooms
Se hospedó 1 noche en julio de 2021
Respuesta de CM - Guest Relations Manager, el 28 jul. 2021
Dear Kourtney, Thank you for your wonderful review! Your feedback is very important to us and it is great to know that we have delivered to your satisfaction. We look forward to the next time that we can provide you another exceptional service. Sincerely,

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Not terrible
The air conditioner was off, and had been for some time before we arrived. We checked in a little after midnight in the middle of summer and the room was stifling hot. It took over an hour to cool down enough to sleep. It was fine overall--bathroom had been recently remodeled and it was clean. Bed was a little hard but did the job for one night.
Se hospedó 1 noche en julio de 2021
Respuesta de CM - Guest Relations Manager, el 28 jul. 2021
Dear Valued Guest, Thank you for leaving us a review. I understand that there have been some factors that had a bit of a negative impact to your overall experience. Please know that we appreciate you providing us insight on the aspects that we need to improve on. We hope that you will come back and see us again. Sincerely,

8/10 Bueno

Amanda

Se hospedó 1 noche en junio de 2021
Respuesta de ES - Guest Relations Manager, el 21 jun. 2021
Dear Amanda, We appreciate you for completing our online survey on your stay at our property. On behalf of our team, thank you for giving us a satisfactory rating. We hope to hear more about your experience so that we can better serve you in the future. We are looking forward to serving you again soon! Sincerely,

8/10 Bueno

Donald

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
A little out dated
The room was adequate but definitely out there then I could use a facelift.
Se hospedó 1 noche en marzo de 2021
Respuesta de CM- Guest Relations Manager, el 16 jun. 2021
Dear Donald, Thank you for leaving us a review! I hope that despite the things that we still need to improve on, you were satisfied with your stay. We are continuously looking into updates that would help us improve on our services. We hope to get another opportunity to serve you again! Sincerely,

10/10 Excelente

Memorie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2021
Respuesta de CM- Guest Relations Manager, el 16 abr. 2021
Dear Memorie, Thank you for rating us 10/10! Getting a perfect rating is always a pleasure as it reflects our efforts in giving our guests great service. We will keep on striving to give our guests even more satisfactory accommodations. We look forward to seeing you again. Sincerely,

8/10 Bueno

Shari

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2021
Respuesta de CM- Guest Relations Manager, el 17 abr. 2021
Dear Shari, Thank you for taking your time to give us a rating! Your feedback is very important to us. We encourage you to let us know if you have any suggestions that can help us better our services, or if you have encountered anything during your stay that you would want to discuss with us. We thank you for choosing us and we hope to see you again! Sincerely,

6/10 Aceptable

Catalina

Viaje de negocios
Loud neighbor
The person or persons in the room next to us had the volume on blast all night through the morning!! We tried to ignore it and tried to get some rest as we had a busy day the next morning. This is not the fault of the hotel just some selfish person.
Se hospedó 1 noche en marzo de 2021
Respuesta de RP - Guest Relations Manager, el 28 mar. 2021
Hi Catalina, Thank you very much for making time to share your experience with us. We’re really sorry for the inconvenience you had. May we suggest next time, please walk right up a manager and voice your concerns. We always like to ensure that our guests have the best time when they visit us. We’d be glad if you give us one more chance to provide better experience.

10/10 Excelente

william

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
a little off the beaten path.
business trip to taft california. hotel is comfortable. if you stay in taft, stay at the western inn.
Se hospedó 7 noches en marzo de 2021
Respuesta de Nina, el 25 mar. 2021
THANK YOU

8/10 Bueno

Dora

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2021
Respuesta de RP - Guest Relations Manager, el 24 mar. 2021
Hi Dora, Thank you for taking the time to rate us. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

8/10 Bueno

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location, great value
Se hospedó 2 noches en marzo de 2021
Respuesta de Nina, el 15 mar. 2021
thank you

10/10 Excelente

Victor

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021
Respuesta de Nina, el 15 mar. 2021
Thank you

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en febrero de 2021
Respuesta de RP - Guest Relations Manager, el 24 mar. 2021
Dear Valued Guest, Thank you for taking the time to rate us. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

6/10 Aceptable

Jacqualene

Viaje familiar
Se hospedó 1 noche en enero de 2021

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en noviembre de 2020
Respuesta de Nina, el 1 dic. 2020
Thank you