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Opiniones de Sirena Serena B&B Retreat

3 out of 5
Sirena Serena B&B Retreat
Tamarindo Beach, 400 Meters East of Banco National, Tamarindo

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 9 de 17 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 4 de 17 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 2 de 17 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 17 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 17 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

10/10

Servicios

8.0/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

Katherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This property is a breath of fresh air from the minute you step inside the gate. It truly lives up to it's name and is very serene. The decor is fun and tasteful. The rooms were clean and cozy. We met the owner and felt like we were staying with friends or family versus at a hotel. Our kids had a great time in the pool and we were served a wonderful breakfast before our departure. Highly recommend.
Se hospedó 1 noche en julio de 2019
Respuesta de Jess, el 16 ago. 2019
Thank you for staying with us. It was such a pleasure to meet you and your family and get all your insights to traveling. Hope to see you again

2/10 Terrible

Chris

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room smell really bad. The door lock didn't work properly Overpriced
Se hospedó 2 noches en enero de 2019
Respuesta de Sirena Serena, el 27 ene. 2019
Chris, We are really sorry to hear that you had an unpleasant stay. We wish you would have told us something as we can only help if you communicate these issues during your stay. We apologize for your issues and will look into them. As you can see from the other reviews, others do not have these issues so we will try to address this right away.

10/10 Excelente

Rusten

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely and charming, very comfortable.
Se hospedó 6 noches en febrero de 2020

10/10 Excelente

donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Peaceful but close walk to town
I felt secure and it was peaceful, with a quick 10 minute walk you are in town. I stayed in Nautical room. The bed and linens were comfy.
Se hospedó 3 noches en febrero de 2020
Respuesta de Jess, el 17 feb. 2020
Thank you for staying with us. Thank you for your great review. We hope we will see you again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and quite place to stay in tamarindo. Staff were very friendly and helpful.
Se hospedó 1 noche en enero de 2020
Respuesta de JessD, el 26 ene. 2020
Thank you for staying with us and for your positive feedback. We hope you will stay with us again . We also rent the whole place for large groups and retreats if you or your friends are interested.

2/10 Terrible

Ana

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not a good experience!
Due to a problem of overbooking in the hotel, I’ve agreed to be redirected to the hotel In The Shadow suggested by Sirena Serena hotel. Since the conditions of my original booking were not kept (I’ve specifically requested twin beds), the person receiving us in In The Shadow hotel was not nice or helpful at all when I’ve raised the point about the twin beds. Instead of being nice and helpful, the person receiving us proposed that the solution would be for us to pay for an extra room for the night that we’ve arrived and on the next day they would move us to a twin bed room. When trying to contact Sirena Serena hotel, this was only possible through the Hotels.com app and as no one was helping to sort the issue, I’ve had to end out booking a new hotel. Not sure if this was just an unfortunate situation or if it’s something recurrent, but I was not impressed with the service at all and would not recommend this hotel, even if the photos and description seem lovely.
Se hospedó 3 noches en marzo de 2019
Respuesta de Jess, el 26 ene. 2020
We are sorry for your situation and this is not a regular occurrence . As you mentioned we were very responsive on the hotels.com app as this was your booking platform. You stopped communication with us as we were willing to help. Again, we are very sorry for the way the other hotel treated you and that it was not a good option for you. Overbookings are tough and we will work to find better alternative options in the future if this happens again.

8/10 Bueno

Erika

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Buono
Se hospedó 2 noches en enero de 2019
Respuesta de Maggie, el 27 ene. 2019
Thank you for your evaluation, Erika! We hope to see you again soon! :-)

10/10 Excelente

Anne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
lækkert hotel
skønt hotel med en fantastisk indrettet pool område. lækre værelse og en dejlig hjælpsom personale. Høj sikkerhed. tæt på strand og centrum. absolut anbefalesværdi.
Se hospedó 2 noches en enero de 2019
Respuesta de Maggie, el 24 ene. 2019
Thank you for your great feedback, Anne! It was us a pleasure to have you here and we hope to see you again in Costa Rica! :-)

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place , good service close to everything nice staff
Se hospedó 1 noche en noviembre de 2018
Respuesta de N., el 12 dic. 2018
Thank you for your good review. Great to hear you liked your stay. Hope to see you soon again here. Pura Vida

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018
Respuesta de Jess, el 26 ene. 2020
Thanks for your positive review and we hope to see you again! We are also renting the space for large groups ! We would love to have you and your friends back!

6/10 Aceptable

Stephen

Le gustó: Servicio y personal
Not great location, poor entrance, lock on door didn’t work. Overpriced compared to competition
Se hospedó 1 noche en febrero de 2018
Respuesta de Jess, el 26 ene. 2020
Stephen, We have addressed all these issues , with the exception of location. This we cannot change and you can see our location prior to booking , many people like to be a little farther from the noise and bars and some people like to be right on the beach . We are about a 10 minute walk to the beach. We are right beside the night market. This is clear on our listing. We have changed our listing and prices based on customer feedback and now are offering the entire place for a group venue. We appreciate your feedback.

8/10 Bueno

Natasha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay!
Very cute hotel! Rooms were clean, cool and comfortable. Breakfast was average. The pool area is very nice! Angela at the front desk was also very nice and accommodating! It was about a 10 minute walk to the beach and very close to main shopping area!
Se hospedó 2 noches en febrero de 2018
Respuesta de Reception, el 9 feb. 2018
Thank you very much for your review. We were delighted to have you stay with us and look forward to seeing you again very soon.

6/10 Aceptable

Olivier

Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Petit hôtel tranquille
Nous sommes allés au mois de mars. Nous y avons passé 2 nuits. La chambre n’était pas très grande, mais propre. Accès internet depuis la chambre et qui fonctionne assez bien, mais est meilleur vers la réception. L’hôtel se trouve un peu à l’écart du centre ville. C’est bien pour dormir tranquille. C’est petit hôtel avec 6 ou 7 chambres. Nous nous y étions tous seul. Bon petit déjeuner. Le service est un peu holé holé, mais sympathique.

10/10 Excelente

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful service!!!
I highly recommend Sirina Serena. Clean room with air conditioning!!! Took advantage of the swimming pool. Sebastian and his staff were wonderful!!! 10 minute walk from the main drag. Grocery store nearby.
Hi Diane, It was a pleasure to have you as a guest at Sirena Serena. So happy to hear how much you enjoyed your stay. Warm wishes from Tamarindo!

8/10 Bueno

Abby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Little oasis
We came as a group of four friends and stayed in a double room. We did have some trouble finding the hotel as it is very secluded. You have to drive a ways down a diet road past the bank and you will see the iron gate with sirena serena painted on it. There is a small call box by the gate that you have to press for someone to let you in. Security is a big priority here. You really do feel tucked away in a little oasis but you are within walking distance of the beach and all the restaurants. We would wake up every morning to fresh fruit and amazing coffee and sit out and enjoy it by the pool. The service was really friendly and helpful. Both Jules and Chelsea helped make our stay amazing by booking tours for us and showing us some of the local flavour. I would definitely come back here and tell my friends about it.
Hi Abby, Thanks so much for your feedback. We really enjoyed having your group and the good vibes that you all brought with you! Come back and see us in sunny Tamarindo.

8/10 Bueno

Pepper

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Adorable value
The Sirena Serena was adorable. The owners were lovely and did a great job to make the most of the space. It was very comfortable. They were on property and were helpful with ideas of where to go and what to do. I highly recommend!
Respuesta de General Manager, el 13 ene. 2017
Hi Pepper, Thank you for taking the time to review our hotel. Your opinion is important to us. We have tried very hard to make each room unique and comfortable. We are glad you enjoyed it! Hope to see you again!

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet & relaxing
Great place & nice people. Would stay there again for sure.
Respuesta de General Manager, el 13 ene. 2017
Hi Daniel, Thank you for taking the time to review our property. We hope to see you again next year!