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Reviews of Great Lake Motel Taupo

2.5 out of 5
Great Lake Motel Taupo
56 Lake Terrace, 3350 Taupo, New Zealand, Taupo, Waikato

Reviews

9.4

Exceptional

Rating 10 - Excellent. 81 out of 124 reviews" "
Rating 8 - Good. 39 out of 124 reviews" "
Rating 6 - Okay. 3 out of 124 reviews" "
Rating 4 - Poor. 1 out of 124 reviews" "
Rating 2 - Terrible. 0 out of 124 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose it as we were arriving late afternoon and just wanted to walk into town for a meal. The motel suited our needs for just one night.
Stayed 1 night in May 2024

6/10 Okay

Damien, Bloomington

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Mark and Gina

Traveled with partner
Location was awesome. Close to lake and shops Unit was immaculately presented and great to be able to park right outside our unit. Friendly host. Would stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes walk to restaurants and shops. Parking right outside the room.
Stayed 3 nights in Mar 2024

6/10 Okay

Raj

Traveled with family
Disliked: Staff & service
The location of the property is great. The front desk staff are not transparent. Some basic things like water bottles were not available even if you wanted to pay for it..
Stayed 1 night in Jan 2024

10/10 Excellent

Frits

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the closest motel to Taupo CBD, easy walking, less than 5 mins. Motel rooms are extremely clean and also roomy. Will stay again!
Stayed 2 nights in May 2023

4/10 Poor

Amelia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed one night at Great Lake motel. At check in the receptionist insisted we had not paid for the room yet. So we paid. Upon investigation I had paid previously. Now we had paid twice. I approached reception later she told me she would sort it out with her manager. 3 emails later with receipts attached, a phone call, no response or resolution. Extremely poor customer service and communication. The motels in a great location. This was just a very disappointing experience we had.
Response from Li on 6 Mar 2023
Hi Amelia, sorry to hear that you had an unpleasant experience in our motel. There was a misunderstanding about the payment method. I will follow up with a phone call later today to arrange the refund. Please accept our sincere apology for this matter. Thank you. Kind regards

10/10 Excellent

Nicola, Te Awamutu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, close to restaurants, shops and the lake. Everything we needed for a quick stop over.
Stayed 1 night in Feb 2023

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Jane

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this motel because it was so close to the cafes, shops and restaurants and the beautiful lake. It was also really roomy and quiet. The staff were really friendly too.
Stayed 4 nights in Jan 2023

8/10 Good

Shayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location

8/10 Good

Jonathan

Stayed 2 nights in Oct 2022

10/10 Excellent

Lili

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really spacious, clean, comfy bed and great bathroom.
Stayed 2 nights in Oct 2022
Response from Ling on 10 Oct 2022
Thank you so much for your feedback. Kind regards

8/10 Good

richard, Marton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to town and the lake front. No need for a car
Stayed 2 nights in Oct 2022
Response from Ling on 9 Oct 2022
Thank you

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Taupo. Central right in town. Highly recommend
Stayed 2 nights in Oct 2022
Response from Ling on 9 Oct 2022
Hello Ben, thank you very much for your feedback, it is very important for us. Kind regards

10/10 Excellent

Tony

Stayed 1 night in Oct 2022

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property easy to locate. Ample parking. All well maintained
Stayed 1 night in Sep 2022
Response from Ling on 19 Sep 2022
Thank you very much for your time. Cheers

8/10 Good

Denham N Rachel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cozy
Stayed 3 nights in Sep 2022
Response from Ling on 18 Sep 2022
Thank you for your feedback. Kind regards

8/10 Good

Anthony Francis III

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Near restaurants and shops. Lin, the hotel manager was very kind and accomodating.
Stayed 2 nights in Aug 2022
Response from Ling on 6 Oct 2022
Thank you very much for your feedback. We appreciate your support. Kind regards

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Town Centre. Very clean & tidy. Great layout & parking. Excellent place to stay in Taupo.
Stayed 2 nights in Aug 2022
Response from Ling on 23 Aug 2022
Hello David, Thank you very much for staying with us. We are very glad to hear that you enjoyed your stay. Hope we will see you next time when you come to Taupo. Kind regards

10/10 Excellent

B

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I loved the location. Very close to town. The host was very helpful. Very enjoyable
Stayed 2 nights in Jul 2022
Response from Ling on 26 Jul 2022
Thank you very much for your feedback. Regards

10/10 Excellent

annmarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stumbled across this motel. A last minute decision. The motel couldnt be in a better location. You are able to walk everywhere from here. Whilst, right in the centre it was a very quiet motel. The rooms were spacious and extremely clean. Would definitely stay here again.
Stayed 1 night in Jul 2022
Response from Ling on 26 Jul 2022
Hello Annmarie, Thank you very much for your review. It is very important for us. We are very glad to hear that you enjoyed your stay. Looking forward to seeing you again. Kind regards

10/10 Excellent

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly host. Convenient location and very comfortable.
Stayed 4 nights in Jul 2022
Response from Ling on 20 Jul 2022
Hello Elisabeth, thank you very much for your feedback, we are glad to hear that you had a good stay. Kind regards

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Ling on 20 Jul 2022
Thank you very much for your feedback, it's very important to us. Kind regards

10/10 Excellent

Willis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jun 2022
Response from Ling on 6 Jul 2022
Thank yo very much for staying with us. Kind regards

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to town centre. Lovely staff
Stayed 1 night in May 2022
Response from Ling on 11 May 2022
Thank you very much Andrew. Looking forward to seeing you next time. Kind regards

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, well presented
Stayed 1 night in Apr 2022
Response from Ling on 30 Apr 2022
Thank you for your feedback. Kind regards

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2022
Response from Ling on 2 May 2022
Thank you very much for staying with us. Kind regards

10/10 Excellent

Kaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy walk to main part of town, restaurants, shops, etc. Would definitely stay there again.
Stayed 2 nights in Apr 2022
Response from Ling on 25 Apr 2022
Thank you very much for your feedback. We looking forward to seeing you again. Kind regards

8/10 Good

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are very thin, could hear the guy next door snoring his head off. Other than that this property is great, good proximity to the CBD.
Stayed 2 nights in Mar 2022
Response from Ling on 28 Apr 2022
Hello Nigel, thank you for your feedback. We have New Zealand standard motel building, the walls are the standard walls, it's not very thin as you described.

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over night stop on the way to Auckland, fitted our requirements. Good to be walking distance from restaurants and a nice stroll along the lake
Stayed 1 night in Mar 2022
Response from Ling on 28 Apr 2022
Thank yo very much for your review. Kind regards

10/10 Excellent

Tessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice and central to food and the lake
Stayed 2 nights in Feb 2022
Response from Ling on 10 Feb 2022
Thank you for your review, Tessa. Kind regards

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Donna-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation is clean, modern, excellent location, hosts friendly.
Stayed 3 nights in Jan 2022
Response from Ling on 10 Feb 2022
Thank you very much

8/10 Good

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The unit was clean and tidy.
Stayed 2 nights in Jan 2022
Response from Ling on 17 Jan 2022
Thank you for your feedback. Kind regards

10/10 Excellent

Isabelle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Over the road from the lake, and so close to everything. But the wonderful friendly welcome really sealed the deal. We will be back.
Stayed 2 nights in Dec 2021
Response from Ling on 5 Jan 2022
Thank you very much for your lovely feedback. Looking forward to seeing you again. Kind regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Fabulous room and spotless
Stayed 2 nights in Jul 2021
Response from Joy on 21 Jul 2021
Thank you very much for staying with us. And thank you for your feedback. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Service
Stayed 1 night in Jun 2021
Response from Ling on 23 Jun 2021
Thank you very much for staying with us. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Joy on 21 Jul 2021
Thank you very much for your feedback. Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Jetted spa bath could be bigger. Great location to stay as it is very central.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, walking distance to town. Place was very clean plus off street parking. Enjoyed my stay.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the room was really spacious with great little kitchenette. Great for families.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the closeness to all the food outlets. All within walking distance.
Stayed 2 nights in Mar 2021
Response from Ling on 25 Mar 2021
Thank you very much for your feedback. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

Mez, Auckland, NZ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this accommodation very last minute as our alternative fell through. The owner of the property was extremely lovely, the room was impeccablely clean and the staff were super friendly..:and it was ridiculously close to town so win win! Will definitely be back.
Stayed 2 nights in Jan 2021
Response from Ling on 29 Jan 2021
Thank you very much for your feedback. We are very glad that you enjoyed your stay. Hope we can see you soon. Kind regards

10/10 Excellent

Lyn, Auckland

Traveled with partner
Liked: Cleanliness, staff & service
Friendly staff and very helpful. Spacious unit with a tv in lounge and also the bedroom. Easy walking distance to shops, cafes and lake across the road. Will definitely stay again and reccomend to others. Thank you to 'The Great Lake'
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2021