Alberca techada

Opiniones de Crystal Suites

2 out of 5
Crystal Suites
201 N Hwy 146, Texas City, TX

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 134 de 483 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 125 de 483 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 105 de 483 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 57 de 483 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 62 de 483 opiniones" "

7.2/10

Limpieza

7.2/10

Servicio y personal

6.4/10

Servicios

6.8/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Kristy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Es muy buena excelente servicio y muy amable el personal
Se hospedó 2 noches en junio de 2023
Respuesta de Bob, el 5 jun. 2023
Thank you

2/10 Terrible

Santiago

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios
Mala atención al cliente.
Se hospedó 2 noches en julio de 2022
Respuesta de Hotel Manager, el 22 jul. 2022
Dear Santiago, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

6/10 Aceptable

Balmore

Se hospedó 2 noches en mayo de 2022
Respuesta de Hotel Manager, el 10 jun. 2022
Dear Balmore, Thanks so much for your very kind feedback. I sincerely appreciate your 6 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
Me gusto la atencio, pero debe poner un poco mas de empeño en la limpieza
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La alberca adentro
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El trato del cliente lo primero el señor bien grosero y despota y en segundo el lugar está muy Susia la carpeta y olía horrible a cigarro y quien sabe que más me agarro muy fuerte la tos y se me serró la garganta de lo fuerte del aroma ni siquiera nos quedamos solo duramos una hora y dejamos el lugar pésimo servicio
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Miguel

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hotel was ok, staff very friendly, room was clean, location not very nice. Just for one night
Se hospedó 1 noche en septiembre de 2018

6/10 Aceptable

Oscar

No recomendable
No recomendable,
Se hospedó 1 noche en agosto de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

jose luis , monterrey mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
me gusta que tenga alberca techada ; qeu sea de dos pisos unicamente que el estacionamiento esta accecible y la habitacion muy comoda con refrigerador y horno esoes muy coofdo el perdonal de la racepcion siempre dispuesto a ayudar

8/10 Bueno

Victor T, Dallas TX

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Desayuno Continental muy pobre, muy poca variedad El resto del servicio e instalaciones bien

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buenas

8/10 Bueno

Anthony

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Cheryl

Viaje familiar
Le gustó: Limpieza
From what I can tell, the hotel was clean but the musty odor was something that I could not overlook. I recommend keeping the air on low to allow for circulation
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Chris

Le gustó: Limpieza y condiciones de la propiedad
Gentleman at the desk was a little short with me when we arrived early. One day we did not get our room cleaned or new washcloths. Not much for a continental breakfast.
Se hospedó 3 noches en febrero de 2024

4/10 Malo

Joseph

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Upon arriving the large fish tank was so dirty you couldnt hardly see the fish in it and our door to our room was dirty. Staff wasnt friendly at all. The bathroom was clean but tubs could use some work, rusty in places. Beds were very comfortable and room was quiet.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Rick

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff at this hotel. I stay here before taking a cruise ship out of galveston. Great value for the cost
Se hospedó 1 noche en septiembre de 2023
Respuesta de bob, el 3 nov. 2023
thank you

10/10 Excelente

Rick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de bob, el 2 sept. 2023
thank you

10/10 Excelente

Rebecca, Stockdale

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de bob, el 2 sept. 2023
thank you

8/10 Bueno

maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de bob, el 2 sept. 2023
thank you

8/10 Bueno

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 20 jul. 2023
Dear Guest,Thank you for your feedback and for rating us 8 out of 10. We're glad to know that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your understanding. If there are any areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to provide you with an even better experience on your next visit. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Aceptable

Jack

No le gustó: Limpieza
Nice location between Texas city and Galveston. Beautiful wooden furniture in rooms but they need to be wiped down more often, the one desk in my room had surface mold and the smell of mildew. Still not super bad place for what it’s worth
Se hospedó 3 noches en julio de 2023
Respuesta de Hotel manager, el 20 jul. 2023
Dear Guest,Thank you for your valuable feedback. We're pleased to hear that you enjoyed the hotel's location and the beautiful wooden furniture. However, we apologize for the issue with the cleanliness in your room. We will address this with our housekeeping team to ensure improvements are made. Your satisfaction is our priority, and we hope to welcome you back for a better experience in the future. Thank you for choosing us and for your understanding. Safe travels!Sincerely, Hotel Manager

10/10 Excelente

Fran

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were kind and helpful. The place was absolutely clean. Good location to shopping. I will be staying there for my annual fishing trips to galveston
Se hospedó 5 noches en julio de 2023
Respuesta de Bob, el 15 jul. 2023
Thank you

6/10 Aceptable

Diallo

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Not Happy
Went there for vacation. Lots of disappointments. Hot tub didn't work. Breakfast was horrible, basically just cereal. Hard beds, Rude employees (except for first office guy and cleaning lady), Halls were infused with Marijuana smoke 1/2 the time. Pool was SUPER chlorinated, burned our eyes. Location was great though. Also they never refilled our room soaps, or coffee. Will not go again. The Best Western across the street is 1000% better. We went there to save a few dollars and very much regret it. This place would be fine for a day or two, but we were there 5 days.
Se hospedó 5 noches en julio de 2023
Respuesta de Hotel Manager, el 15 jul. 2023
Dear Guest, We apologize for the numerous disappointments you encountered during your stay. We appreciate your feedback and take your concerns seriously. We will address the issues you raised with our team to improve our services. We apologize for falling short of your expectations and regret any inconveniences caused. Thank you for sharing your experience, and we will work hard to ensure a better stay for future guests.Sincerely, Hotel Manager

8/10 Bueno

Brandi

Viaje familiar
Le gustó: Limpieza y servicio y personal
Stayed for one night to catch a cruise the next day. Price was great, staff very nice and friendly. The room amd property was very clean. However, it's outdated. The furniture and decor need updating. The "breakfast" was packaged donuts, a few muffins, bananas and apples nothing really satisfying. It served its purpose for us for just a one night stay.
Se hospedó 1 noche en julio de 2023
Respuesta de Bob, el 9 jul. 2023
thank you

6/10 Aceptable

Angelica

Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Manager, el 24 jul. 2023
Dear Guest,Thank you for your feedback. We apologize for not meeting all of your expectations during your stay. Your comments are valuable to us, and we'll use them to address the issues you experienced to improve our services and facilities. If there are specific areas where you think we can improve, we'd appreciate any additional feedback you can provide. We hope you had an overall pleasant stay, and we thank you for choosing to stay with us. Thank you for staying with us.Sincerely,Hotel Manager

2/10 Terrible

Nakia

No le gustó: Limpieza y servicio y personal
Out dated
Se hospedó 2 noches en junio de 2023
Respuesta de Hotel Manager, el 6 jul. 2023
Dear Guest,Thank you for your feedback. We apologize if you found our hotel to be outdated. We take your comments seriously and are continuously working to improve our facilities and amenities. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future. If you have any specific suggestions or comments on areas we can improve, please feel free to share them with us. Your satisfaction is important to us, and we value your patronage.Sincerely, Hotel Manager

8/10 Bueno

Richard

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Good plays to stay
Good place to stay
Se hospedó 3 noches en junio de 2023
Respuesta de Hotel Manager, el 27 jun. 2023
Dear Richard,Thank you for your positive feedback. We are delighted to hear that you had a good experience during your stay with us. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely,Hotel Manager

8/10 Bueno

Russell

Viaje familiar
Le gustó: Limpieza y servicio y personal
It was quiet and the atmosphere was comfortable other than the sheets on the bed were still wet. They were clean! But still wet. We slept between the two top layers and not on the sheets. They tried.... Other than the sheets being wet, it was fine.
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager, el 27 jun. 2023
Dear Russell,Thank you for your stay. We appreciate your kind words about the quiet and comfortable atmosphere at our hotel. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback. We take your feedback seriously and will make sure to address the issue to prevent any reoccurrence in the future. Hope you will visit again.Sincerely,Hotel Manager

10/10 Excelente

Ginny

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay
Great service and beautiful hotel
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager, el 15 jun. 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you had a great experience with our service and found our hotel beautiful. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

4/10 Malo

John Francis

Viaje familiar
No le gustó: Condiciones de la propiedad
The pool had way to much chlorine burned your eyes, and the breakfast was very poor and limited
Se hospedó 2 noches en junio de 2023
Respuesta de Hotel Manager, el 15 jun. 2023
Dear John,Your comment is very much serious. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Sincerely,Hotel Manager

8/10 Bueno

Heather

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
if you are looking for a cheap decent hotel to stay at to enjoy the galveston area without spending $200 a night then this is the place.. we stayed in room 107, the shower didn't work well however it was still running water to bathe with. the beds were comfortable, room decor was outdated but again we was there just to clean up and sleep not spend our day.
Se hospedó 1 noche en junio de 2023
Respuesta de bob patel, el 5 jun. 2023
thank you

2/10 Terrible

Patsy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Manager, el 2 jun. 2023
Dear Guest,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

8/10 Bueno

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and friendly.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Manager., el 29 may. 2023
Dear Jennifer,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

8/10 Bueno

Jennifer

Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Manager, el 9 jun. 2023
Dear Jennifer,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

2/10 Terrible

Tareva

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
When we got our room we prayed disinfectant on beds we started to see bugs
Se hospedó 2 noches en abril de 2023
Respuesta de Bob , el 18 abr. 2023
So if see bugs why do not tell the front desk so we help or we give refunds but still you stay in Holl night so

2/10 Terrible

Lorena

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Toilet was broke swimming pool was cold. The hot tub was broke. Beds was not comfortable.
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Manager., el 18 abr. 2023
Dear Guest,We apologize for the inconveniences you encountered during your recent stay. The problems have been identified and are being addressed as we work to ensure that you do not encounter similar issues in the future. We appreciate your patience and look forward to welcoming you back in the near future.Sincerely,Hotel Manager

2/10 Terrible

Brit

No le gustó: Limpieza y servicio y personal
Mildew all over the inside of the shower curtain. I Couldn't find the remote to the t.v. even after looking in every drawer in the room. Pulled back the blankets on the bed and to my puzzled, suprise i finally found the T.v. remote, which made me wonder 🤔...are these the same sheets the guest before me used? So I look a little closer and not only was the remote in the bed but also multiple scattered short black hairs, possibly pubic hairs? Who knows !?! only thing I knew was, I was not sleeping on those sheets. I went to the front desk explained what i found and asked if i could have clean sheets and that i didn't mind putting them on myself. With a nasty attitude he told me to bring him the ones on the bed, so I did. As he's picking them all apart he's angrily asking me why i brought him the blankets off the bed too and not just the sheets.I explained to him that if the sheets weren't changed the blankets probably weren't either. He yelled while holding up the blanket "how do you know this is dirty, where do you see dirty?" So i further explained the sheets were dirty and the blanket lays on top of the sheets so in my mind the blanket is dirty too and again if the sheets were unchanged and dirty why would the blanket be clean? He literally argued back in forth with me about the blankets not being dirty just because the sheet is. Shoved the whole pile of bedding towards me and told me he wasnt giving me anything. Needless to say i left and didnt receive even a partial refun
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Manager, el 8 abr. 2023
Dear Brit,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely,Hotel Manager

10/10 Excelente

Vanessa de la

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It a nice place to stay at we enjoyed it it was close by a lot of restaurants and the venue that my daughter had her competition at
Se hospedó 2 noches en marzo de 2023
Respuesta de Hotel Manager, el 4 abr. 2023
Dear Vanessa de la,Thank you so much for your kind words. I’m so pleased that you enjoyed staying with us. Many guests stay with us, and we’re pleased to be of service. We’ll be here for you when you need us in the future with another great experience. Sincerely,Hotel Manager.

6/10 Aceptable

Dinesh Kankanala

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2023
Respuesta de Hotel Manager, el 16 mar. 2023
Dear Dinesh Kankanala,I thank you for your stay, and I was disappointed to see the 6-stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

8/10 Bueno

Cherie Yvonne

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mostly empty Hotel
Room was clean. I had to request more towels and washcloths. We took my granddaughters tv with us as hotel one did not work! Lady chased my granddaughter down the hall thinking she was stealing their 55 inch tv. They did not have a 55 inch tv!!!
Se hospedó 3 noches en diciembre de 2022
Respuesta de Hotel Manager, el 5 ene. 2023
Dear Guest, Thanks for the recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Bueno

Michael

Le gustó: Limpieza

2/10 Terrible

Crysta

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
It smelled like mold, room felt sticky the furniture had mold the ac didn’t work
Se hospedó 1 noche en octubre de 2022
Respuesta de Hotel Manager, el 12 oct. 2022
Dear Crysta,Thanks for the stay. We're sorry for all the inconvenience. We take guest feedback very seriously, and our team has taken note of the issues and is working to improve the problem areas mentioned by you. We hope you will return to stay with us again soon.Sincerely,Hotel Manager

8/10 Bueno

Yeno

Se hospedó 1 noche en septiembre de 2022
Respuesta de Hotel Manager, el 18 ene. 2023
Dear Gary, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

10/10 Excelente

James

Se hospedó 1 noche en septiembre de 2022
Respuesta de Hotel Manager, el 18 ene. 2023
Dear Guest, We are happy to know that you had an amazing stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

10/10 Excelente

Patricia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick access to cruise terminal
Se hospedó 1 noche en septiembre de 2022
Respuesta de Hotel Manager, el 10 sept. 2022
Dear Patricia,It was a pleasure and an honor to have you stay at our property. We greatly appreciate your kind words about our location, and hope that you will choose to stay with us again in the future.Sincerely, Hotel Manager.

6/10 Aceptable

Amy

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Hotel smelled very musty. Pool was ok, but the winows were open and screens were torn badly and doors to outside were open so lots of mosquitoes in pool area. Nobody cleaned tables or counters during breakfast. Hotel want horrible but it was just like they didnt care. Trash in the parking lot, torn screens and nobody tending to anything.
Se hospedó 1 noche en agosto de 2022
Respuesta de Hotel Manager, el 6 sept. 2022
Dear Amy,Thank you for your recent stay at our hotel and for giving us your feedback. On behalf of our entire team, we would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience.Sincerely,Hotel Manager

10/10 Excelente

Dystany

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Surprisingly nice; mini kitchen really unexpected loved it
Se hospedó 1 noche en agosto de 2022
Respuesta de Hotel Manager, el 26 ago. 2022
Dear Dystany,We honestly believe that your stay was very good and exceeded your expectations. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and we hope you will give us more opportunities to do so. Thank you again for sharing your experience. We look forward to seeing you in your future stay.Sincerely,Hotel Manager.