4 albercas al aire libre y camas balinesas gratuitas

Opiniones de Eden Beach Khaolak Resort and Spa A Lopesan Collection Hotel

5 out of 5
Eden Beach Khaolak Resort and Spa A Lopesan Collection Hotel
12/12 Moo 2, Khaolak Beach, Lam Kaen, Thai Mueang, Phang Nga

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 61 de 99 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 22 de 99 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 99 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 99 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 99 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

janique, ile des soeurs

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The pool and the beach are nice but otherwise this resort is very disappointing! 1) there’s an intermittent sewage smell around the property 2) It’s very remote, so even Bolt and grab dont go there … 3) they try to be « high-end »with spa menu prices that compete with the Ritz but the facilities are very ordinary… and they didn’t have any availability for the duration of my stay !!! There’s about a dozen spa’s five minutes from the resort …(that are 6 times cheaper)… they should make some kind of partnership and hire a few of their resources when need be !! 4) they don’t have luggage racks in the rooms (!!!) there’s space for it but it’s not something they provide! For the price, you would think they would be a lot better equipped! 5) the waiters at the pool bar, seemed to be exhausted and were not smiling nor friendly… first time that I see that in Thailand ! I liked the pineapple theme in my room… that was nice… I would not stay there again … i’m sure you can find something better for that price!!!
Se hospedó 3 noches en marzo de 2024
Respuesta de The Management, el 25 mar. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointments you experienced during your recent stay at our resort. We take all guest feedback seriously as it helps us to continually improve our services and facilities.We are delighted to hear that you enjoyed the pineapple theme in your room. We strive to create a memorable and enjoyable experience for all our guests, and we are glad that this aspect met your expectations.Once again, we apologize for the shortcomings you experienced during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.

8/10 Bueno

Petra

Le gustó: Limpieza
Se hospedó 7 noches en febrero de 2024
Respuesta de The Management, el 26 feb. 2024
Dear value guest, Thank you for your stay with us and this review. Look forward to welcome you again for the next holiday.Best regards,

10/10 Excelente

Finn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lækkert
Superlækkert sted, hvis man skal slappe af. Lækket poolområde uden larm og masser af plads. Gode spisesteder på hotellet. Der er ikke så meget i nærområdet, men kræver 10 min. kørsel i taxa
Se hospedó 6 noches en enero de 2024
Respuesta de The Management, el 3 feb. 2024
Dear Value Guest,Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that you found our hotel to be a super delicious place for relaxation. It's fantastic that you enjoyed the tranquil pool area, free from noise, and with ample space to unwind.We're delighted that you found the dining options at our hotel to be good. Providing our guests with delicious and satisfying culinary experiences is a priority for us.We understand that the immediate area may not offer much, but we appreciate your note that it's only a 10-minute taxi ride away from more vibrant surroundings. We hope this allowed you the perfect balance of peaceful seclusion and convenient access to additional amenities.Thank you once again for choosing our hotel for your relaxation getaway. We look forward to the pleasure of hosting you again in the future.Warm regards,

10/10 Excelente

juan manuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top hotel top bien placé
Excellent ! Superbe chambre et pourtant la moins chere Superbe piscine à 20 m de leau de mer. Petit dejeuner tres bon avec super vue sur piscine et mer Superbes jardins Personnel souriant..mais pleonasme pour des thailandais ! En point à ameliorer Restauration à l'hôtel un peu chere (pas grave nombreux restaurants a 400 m) Clients qui réservent les transats face mer 1ere et 2 eme ligne à partir de 6 h !! Mais ya de la place sur ceux autour de la piscine ..
Se hospedó 9 noches en enero de 2024
Respuesta de The Management, el 3 feb. 2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent stay at our hotel and enjoyed the superb room, affordable rates, and the refreshing swimming pool just steps away from the sea. It's wonderful to know that you found our breakfast to be very good, accompanied by a great view of the swimming pool and the sea. We also appreciate your kind words about our well-maintained gardens and the friendly attitude of our staff.Your comments regarding the catering costs at the hotel have been duly noted. We understand the importance of providing competitive pricing and will review our options to ensure a more reasonable and competitive dining experience for our guests.We apologize for any inconvenience caused by the early reservation of deckchairs facing the sea. We will certainly look into this matter to find a fair and efficient solution to ensure that all guests have equal access to the desirable spots. We appreciate your suggestion to explore the option of allocating space around the pool for those who prefer a later start to their day.Your feedback is invaluable to us as we constantly strive to enhance our guests' experiences. We look forward to welcoming you back in the future and providing you with an even more exceptional stay.Warm regards,

10/10 Excelente

Ruby

Se hospedó 1 noche en enero de 2024
Respuesta de The Management, el 2 feb. 2024
Thank you for your stay at our resort and this review.We look forward to welcome you again on your next holiday.

8/10 Bueno

Andrea

Viaje familiar
Le gustó: Limpieza y servicios
Lovely theming! The grounds need a rethink - replace worn grass in high foot traffic areas with paving so that guests don’t end up with dirty feet, dirty sun lounges and dirty pool towels. Have a pool side towel service. Provide more sun lounges. The breakfast area was crowded and busy and breakfast was average. The restaurants however were good. Pizza at Sunnee Terrace was amazing. Not enough water provided for our room for 3 people for 24 hours so we always had to buy more. Gym and pool were great. Once we understood that you had to get up early to reserve pool lounges (even though the sign said it was not allowed) we got into the groove and enjoyed our stay.
Se hospedó 6 noches en enero de 2024
Respuesta de The Management, el 24 ene. 2024
Dear Value guest,Thank you for sharing your thoughts with us! We appreciate your kind words about the lovely theming and are grateful for your valuable feedback. We apologize for any inconveniences during your stay, and your suggestions for improving the grounds and pool amenities are noted. We're delighted you enjoyed the restaurants, especially the amazing pizza at Sunnee Terrace. Your insights are invaluable, and we look forward to welcoming you back for an even better experience in the future.Best regards,

10/10 Excelente

Thomas

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super Pool Anlage mit aufmerksamem Staff. Frühstück war letztes Jahr mehr an Auswahl. Auch hier der Service gut
Se hospedó 4 noches en enero de 2024
Respuesta de The Management, el 22 ene. 2024
Dear Value guest,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive comments about our great pool area and attentive staff. It's always rewarding to hear that our team's efforts are noticed and appreciated.We also value your feedback on the breakfast choices, and we apologize if it did not meet your expectations compared to the previous year. Guest feedback is crucial for us to continually improve, and we will certainly review and consider your comments to enhance our breakfast offerings.We are pleased that you found our overall service to be good. Your satisfaction is our top priority, and we are committed to maintaining and exceeding the high standards you expect from us.If there are specific areas you believe we can improve upon or if you have any suggestions for enhancing your experience, please feel free to share them with us. We genuinely value your input and aim to address any concerns to ensure future stays are even more enjoyable.We look forward to the opportunity of welcoming you back for another positive experience.Best regards,

10/10 Excelente

Seline

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wunderschönes Hotel, hervorragendes Frühstück, sehr sauber und total nettes Personal.
Se hospedó 3 noches en enero de 2024
Respuesta de The management, el 20 ene. 2024
Dear Value guest,Thank you so much for taking the time to share your wonderful review with us! We are thrilled to hear that you enjoyed your stay at our hotel.It's fantastic to know that you found our hotel beautiful and that our breakfast met your expectations. We take pride in providing a delightful dining experience for our guests, and we're glad you appreciated it.Maintaining a high standard of cleanliness is a top priority for us, and we're pleased to hear that our efforts were evident during your stay. Our dedicated staff works hard to ensure a clean and comfortable environment for all our guests.Your kind words about our staff are truly appreciated. We strive to offer exceptional service with a warm and friendly approach, and it's rewarding to hear that our team made a positive impact on your stay.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Safe travels!Warm regards,

10/10 Excelente

kristina

Se hospedó 11 noches en diciembre de 2023
Respuesta de The Management, el 6 ene. 2024
Dear value guest,Thank you for your stay with us and review score.We look forward to welcome you back.Best regards,

4/10 Malo

Paula

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de The Management, el 29 dic. 2023
Thank you for you score for us, please write a commend would be appreciate for our team to be inproved.

8/10 Bueno

Haifa Ben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de The Management, el 2 feb. 2024
Thank you for your stay at our resort and review.Look forward to welcome you at our resort

8/10 Bueno

Julia

Se hospedó 6 noches en diciembre de 2023
Respuesta de The Management, el 19 ene. 2024
Dear Value guest,We are highly appreciated for your stay with us and this review.Look forward to welcome you again in the future.Best regards,

10/10 Excelente

Benjamin

Se hospedó 5 noches en diciembre de 2023
Respuesta de The Management, el 19 ene. 2024
Dear value guest,We highly appreciate for your stay with us and this review.Look forward to welcome you again in the future.Best regards,

8/10 Bueno

Emelie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastisk personal, extra tack till Son som arbetade där, så vänlig och fin! Gjorde det lilla extra för vår vistelse! I övrigt mycket god frukost med många alternativ, restaurang var dyr så där åt vi inte mer än en gång. Fina rum fin och ren pool
Se hospedó 8 noches en diciembre de 2023
Respuesta de The Management, el 29 dic. 2023
Dear Value guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you had a great stay and that our staff, especially Son, made a positive impact on your visit. We will be sure to pass on your kind words to him; he will be delighted to know that his efforts were appreciated.It's fantastic to learn that you enjoyed the variety and quality of our breakfast options. We take pride in providing a diverse and satisfying dining experience for our guests. We also appreciate your feedback regarding the restaurant pricing, and we will certainly take that into consideration as we continually strive to enhance our offerings.We are pleased that you found our rooms to be nice and the pool clean – we aim to create a comfortable and welcoming environment for our guests.Thank you once again for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

6/10 Aceptable

Marco

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Leider nicht so wie erhofft.
Wenn man nicht das erwartet was die Fotos zeigen wird man nicht enttäuscht. Ich würde sagen das Hotel ist an der ein oder anderen Stelle renovierungsbedürftig. Wir waren aber generell auch von Khao lak enttäuscht das Hotel ist dazu noch sehr abgelegen. Alles in allem sind wir nach 2 anstatt 5 Nächten abgereist. Geld gab es keines zurück aber das haben wir auch nicht erwartet.
Se hospedó 6 noches en noviembre de 2023
Respuesta de The Management, el 21 dic. 2023
Thank you for taking the time to share your feedback with us. We regret to learn that your stay did not meet your expectations, and we apologize for any disappointment you experienced.We appreciate your candid remarks regarding the need for renovations, and we take such feedback seriously. Our commitment to providing a comfortable and enjoyable stay remains a top priority, and we will review areas for improvement based on your comments.We understand that the hotel's remote location may not have aligned with your preferences, and we regret any inconvenience this may have caused. We appreciate your understanding regarding the refund policy.We sincerely hope to have the opportunity to welcome you back in the future and provide a more positive and satisfying experience.Best regards,

10/10 Excelente

Jessica

Se hospedó 6 noches en noviembre de 2023
Respuesta de The Management, el 21 dic. 2023
Thank you for your stay at our resort.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en noviembre de 2023
Respuesta de The management team, el 21 dic. 2023
thank you for stay at our resort

10/10 Excelente

Dominik

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr aufmerksamer Service und nette Menschen. Wir haben uns sehr wohl gefühlt und würden jederzeit wieder kommen.
Respuesta de The Management, el 25 sept. 2023
Dear value guest,Thank you for your review! We're delighted to hear that you had such a positive experience during your stay. Providing attentive service and creating a comfortable atmosphere for our guests is our top priority. We truly appreciate your feedback and would be thrilled to welcome you back anytime you choose to return. Your satisfaction is our greatest reward, and we look forward to serving you again in the future. Safe travels!Best regards,

10/10 Excelente

Allen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Beach, sunsets and property
Se hospedó 3 noches en septiembre de 2023
Respuesta de The Management, el 22 sept. 2023
Dear value guest,We highly appreciate for your stay at our resort and this review.Look forward to welcome you again in the future.Best regards,

2/10 Terrible

Samira

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible hotel with rud staff
Se hospedó 7 noches en agosto de 2023
Respuesta de The Management, el 7 sept. 2023
Dear value guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the negative experience you encountered during your visit. It is disheartening to hear that our hotel did not meet your expectations, and we deeply regret any inconvenience you may have experienced.We take guest feedback seriously, and your comments have been shared with our management team for immediate review and improvement. We are committed to providing exceptional service to all our guests, and we understand that our staff's behavior is a crucial aspect of your stay. We will be conducting additional training sessions to address any issues related to our staff's conduct and customer service.Once again, we apologize for falling short of your expectations, and we genuinely hope to have the chance to welcome you back and provide you with the exceptional stay that you deserve.Sincerely,

2/10 Terrible

Samira

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible hotel with rud staff
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Management, el 4 sept. 2023
Dear value guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the negative experience you encountered during your visit. It is disheartening to hear that our hotel did not meet your expectations, and we deeply regret any inconvenience you may have experienced.We take guest feedback seriously, and your comments have been shared with our management team for immediate review and improvement. We are committed to providing exceptional service to all our guests, and we understand that our staff's behavior is a crucial aspect of your stay. We will be conducting additional training sessions to address any issues related to our staff's conduct and customer service.Once again, we apologize for falling short of your expectations, and we genuinely hope to have the chance to welcome you back and provide you with the exceptional stay that you deserve.Sincerely,

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Lovely hotel. Excellent staff. Only downside was lack of bars/restaurants nearby.
Se hospedó 5 noches en julio de 2023
Respuesta de The Management, el 4 ago. 2023
Dear value guest,Thank you for your stay at our resort and this review.We are look forward to welcome you again.Best regards,

8/10 Bueno

Gerard

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2023
Respuesta de The management , el 9 may. 2023
Dear value guest,Thank you for your stay with us and review for our hotel. We look forward to welcome you again on your next holiday Best regards,

10/10 Excelente

Li Mei

Se hospedó 3 noches en abril de 2023
Respuesta de The Management, el 28 abr. 2023
Thank you for your review score for our resort.We look forward to welcome you again on your next holiday.Best regards,

10/10 Excelente

Elissa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very helpful helped me organise trip to Markets and national park
Se hospedó 2 noches en abril de 2023
Respuesta de The Management, el 3 abr. 2023
Dear valued guest,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are thrilled to hear that our staff provided you with exceptional service and assisted you in organizing your trip to the markets and national park.Our team takes great pride in ensuring that our guests have an enjoyable and memorable stay with us, and we are pleased to know that our efforts were recognized. We hope that you had a fantastic time exploring the local area and that your experiences will stay with you for years to come.Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful stay in the future.Best regards,

6/10 Aceptable

Yvonne

Se hospedó 6 noches en marzo de 2023
Respuesta de The management, el 26 mar. 2023
Dear Sir,Thank you for your stay with us and this score.We look forward to welcome you at our resort again.With best regards,

10/10 Excelente

Dorota

Respuesta de The Management, el 12 abr. 2023
Dear Value guest,Thank you for your review and stay with us.Look forward to welcome you again on your next holiday.Best regards,

10/10 Excelente

Sarah-jayne

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely breath taking hotel….The only one problem with this hotel was there is not enough sun loungers for all the guests….and there is a lot of uncomfortableness in the mornings when you go and get one!
Se hospedó 7 noches en marzo de 2023
Respuesta de The management team, el 20 mar. 2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback and for your commended on our sun loungers , we would say sorry for your inconvenience, now our team is on improve on this service.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,

8/10 Bueno

Josef

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Traumhafter Urlaub in einem wunderbaren Hotel!
Wunderbares Hotel an einem der schönsten Strände in Süd-Thailand! Freundliches Personal, saubere Zimmer, tolle Liegewiese und ein super Pool! Einziges Manko war für uns das Frühstücksbuffet. Viel zu eng und für unseren Geschmack zu wenig Auswahl. Aber da sind wir wahrscheinlich kulinarisch einfach schon ein bisschen zu verwöhnt :-) Die zu hohen Preise im Hotel für Getränke und Essen sorgen für gelangweiltes Personal an Poolbar und Restaurants, da die meistens dann wo anders hingehen, wo es günstiger ist. Würde das Hotelmanagement die Preise auf die Hälfte reduzieren dann würde das anders ausschauen, finde ich eigentlich schade! Alles in allem aber trotzdem einfach ein traumhafter Urlaub!
Se hospedó 11 noches en marzo de 2023
Respuesta de The management team, el 18 mar. 2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.with kindest regards,

10/10 Excelente

Carol

Se hospedó 3 noches en marzo de 2023
Respuesta de The management team, el 16 mar. 2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our resortม services and food offerings and breakfast.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,

10/10 Excelente

Emma

Se hospedó 1 noche en febrero de 2023
Respuesta de The management team, el 20 mar. 2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our resortม services and food offerings and breakfast.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,

8/10 Bueno

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stylish modern hotel on a sunset beach
The hotel has a smart stylish feel right from entering through the unique lobby. Might sound strange but take a moment to stop and look. You’ll never so the same elsewhere. The rooms are immaculate. Great wifi, quality TV superb bed, plenty of storage…. bat wing toilet door will be a shock to privacy loving westerners though. Be careful of the fluctuation in shower temperature. Particularly if you have children: ours was very unstable and sometimes shockingly hot. The hotel’s breakfast is average, coffee good. The grounds are very well designed and maintained with access to beautiful beach. Walk to the left and around the headland you’ll find Poseidon Beach: one of the best in the world. Genuinely. There we recommend you eat a Lanna. Incredible chef with rare dishes such as Hang-le a long with perfectly cooked Thai classic all at a reasonable price. What could be better: The pool/beach towels are quite simply embarrassing. Literally on the beach you’ll want to hide them when you see the quality towels guests from other hotels have. The toilets behind the beach bar routinely smell horrendous (unlike any others in the hotel). Similar to those at a music festival.
Se hospedó 4 noches en enero de 2023
Respuesta de The management, el 29 ene. 2023
Greetings from Eden Beach Khaolak Resort & Spa,Thank you for your stay with us and for sharing your experience with other travellers.We are so glad you found our hotel a good place to stay. Happy to hear that you like hotel decoration and style and other during stay. On your comments about quality of towel and pool toilet, we have brought this to our operation team for improvement. Thank you for staying with us and we hope that you will consider us for your next trip.With kind regards,

4/10 Malo

Thomas

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Touristenhotel
Leider entspricht das Ambiente im Resort nicht dem Internetauftritt. Die meist deutschen Gäste scheinen pauschal gebucht zu haben. Entsprechend ist die Atmosphäre in der Anlage. Grosse Portionen am Buffet und morgens um 8 sind schon alle eng gedrängten Liegen mit Strandtüchern besetzt. Allerdings sind die Preise für Essen, Getränke, Massage etc. auch günstig. Preis/Leistung passt für ein 3 Sterne Hotel. Es ist aber weit weg von 5 Sternen. Positiv ist die schöne Vegetation im Garten zu erwähnen.
Se hospedó 2 noches en enero de 2023
Respuesta de The management, el 27 ene. 2023
Dear Sir/Madam,Thank you for your stay at our resort and this review.We will be improved on your mentioned with our team.Look forward to welcome you again.Best regards,

8/10 Bueno

Michele

Viaje en pareja
Le gustó: Servicios
No le gustó: Servicio y personal
Ausstattung ok, gutes 3* Haus. Personal teils sehr unfähig und auch unfreundlich (besonders Reception) Hauskeeping wirklich schlimm, das Zimmer wurde jeden Tag anders "aufgefüllt" - mal gab es 6 Handtücher, mal 4, dann 3... ebenso mit der Minibar. 2 Wochen das selbe Hausmädchen, aber jeden Tag anders. Bei der Abreise haben wir um 2h längeren Zimmerbenutzung gefragt, es wurde einfach verneint. Der Cheffin an der Rezeption scheint es nicht gepasst zu haben. Ebenfalls wurde uns ein Teelöffel zur Last gelegt, welchen wir anscheinend mitgehen lassen wollten, aber nur genutzt hatten um am Abreisetag am Pool noch Früchte zu essen. Diesen mussten wir dann vor der Abreise am Check In abgeben. Praktischerweise hätten wir das auch direkt unten beim Restaurant machen können. Wie peinlich ist so ein Verhalten, wenn man selber nicht fähig ist das Zimmer einmal vollständig korrekt herzurichten? Einmal ein Getränk von der Minibar genommen, einmal falsche Abrechnung. Das ist schon eine starke Fehlerquote für ein solches Resort (Kette). Die Pooolboys sind sehr nett und zuvorkommend. Das Pool ist schön aber unpraktisch angelegt. Der Strand sauber und flachabfallend. Für Ruhesuchende ideal.
Respuesta de The Management, el 5 ene. 2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are doing improve our service from all your commended and would say sorry for your inconvenience cause.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.with kindest regards,

10/10 Excelente

Ulli, Eisenstadt

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wunderschöne Lage in einer traumhaften Bucht, sehr nettes und zuvorkommendes Personal, umfangreiches köstliches Frühstück, genügend Restaurants und Supermärkte zu Fuß erreichbar. Strandtücher gehören unbedingt demnächst erneuert (alt, fleckig, löchrig). Es war fast nicht möglich, eine angenehme Wassermischung bei der Dusche im Zimmer zu finden (heiß-kalt). Alles in allem aber ein tolles Hotel und auf jeden Fall weiterzuempfehlen. Wir würden es jederzeit wieder buchen!
Respuesta de The Management, el 5 ene. 2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.with kindest regards,

10/10 Excelente

Utz

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr schöne Anlage, für Pärchen oder Familien sehr gut geeignet.
Respuesta de The Management, el 26 dic. 2022
Dear Sir/Madam,Thank you very much for your stay with us, and this review.We look forward to welcome you again on the future.With best regards

6/10 Aceptable

Joanne

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
not great not bad
Se hospedó 8 noches en julio de 2022
Respuesta de Management, el 29 jul. 2022
Thank you for your stay with us and look forward to welcome again in the future

10/10 Excelente

michael

Se hospedó 3 noches en marzo de 2022
Respuesta de Management, el 22 jul. 2022
Thank you for your stay wtih us and look forward to welcome you again at our resort.

10/10 Excelente

sabine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nous avons adoré
Endroit magique - Nous avons tout aimé. Le personnel est charmant et efficace. Le petit déjeuner est excellent. Nous avons très bien mangé au restaurant également. Le manager est présent pour la clientèle. Nous y retournerons.
Se hospedó 2 noches en agosto de 2020
Respuesta de Management, el 22 jul. 2022
Dear Mr. Nous, Thank you for your your stay with us, we look forward to welcome you again at our resort.

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant Surprise
Eden Beach Resort was a pleasant surprise during our motor car drive through South Thailand. We look forward to returning.
Se hospedó 2 noches en octubre de 2020
Respuesta de Management, el 22 jul. 2022
Thank you and look forward to welcome you again at our resort

10/10 Excelente

sabine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Je reviendrai
Accueil parfait - staff aux petits soins - restauration excellente - très bon buffet pdj malgré le manque de clients en cette période très difficile pour l’hôtellerie. Il y avait beaucoup de choix. Rapport qualité /prix excellent
Se hospedó 1 noche en julio de 2020
Respuesta de Antika Kornpanichakul, el 20 jul. 2020
Thank you for your kind words. We are so happy your visit to Eden Beach Khao Lak Resort & Spa went so smoothly. We would love to continue providing great service to awesome like you. Thank you again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service and a beautiful facility.
Se hospedó 1 noche en marzo de 2020
Respuesta de Antika Kornpanichakul, el 31 mar. 2020
Thank you very much for your kind words. You made our days. We will keep our high standard of products and services. Hope to see you again. With kind regards,

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Dårlig service, måtte mase 4 ganger på et kjøleskap som ikke virket, ikke godt med varmt øl og varm brus. Måtte også mase om håndklær nesten hver dag etter at de hadde rengjort rommet.
Se hospedó 21 noches en febrero de 2020
Respuesta de Antika Kornpanichakul, el 13 mar. 2020
Dear Valued Guest, This is Antika, Director of Sales & Marketing at Eden Beach Khao Lak Resort and Spa. We’re extremely sorry that you had a bad experience with us. Your comments have been discussed with the responsible team leader to ensure the hotel maintains its high standards. We will strive to do better. With kind regards,

10/10 Excelente

Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel
Beautiful hotel, in lovely setting. Room very stylish and comfortable. Balcony a bit small. Breakfast delicious. Short walk to lots of restaurants, bars, massage, shops
Se hospedó 3 noches en febrero de 2020
Respuesta de Antika Kornpanichakul, el 28 feb. 2020
Dear Jane, Thank you for sharing your feedback with us. The team here at Eden Beach Khao Lak Resort and Spa is thrilled to hear such good feedback. We hope to see you again soon. and bring a friend.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
The location was excellent . Staff very friendly beautiful landscaping lovely water features
Se hospedó 14 noches en enero de 2020
Respuesta de Antika Kornpanichakul, el 28 feb. 2020
Dear Valued Guest, We really appreciated you the time to share your experience with us. We hope you will come and see us again soon!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really great place and handy for some amazing bars and restaurants all good
Se hospedó 10 noches en febrero de 2020
Respuesta de Antika Kornpanichakul, el 28 feb. 2020
Dear Valued Guest, Thanks so much for your good vibes. We look forward to seeing more of your work in the future.

8/10 Bueno

Helena

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2019
Respuesta de Antika Kornpanichakul, el 1 feb. 2020
Dear Helena, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We look forward to seeing you again.

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Management Team, el 12 dic. 2019
Thank you for taking the time to share your experience with us. We really enjoyed hearing about your trip to the Eden Beach Resort & Spa, Khao Lak. We look forward to welcoming you again in the future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 9 noches en noviembre de 2019
Respuesta de Antika K., Director of Sales & Marketing, el 1 feb. 2020
Dear Anonymous, Thank you so much for taking the time to leave us this amazing review. We are pleased we were able to make things better and we hope we see you again soon.

10/10 Excelente

Rolf

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr schönes Resort
Sehr schöne Resort, stilvolles und natürliches Ambiente, sauberer und toller Strand, Baden im Meer ist zu allen Zeiten möglich, sehr freundlicher Service, umfangreiches und ausgezeichnetes Frühstücksbuffet, abends werden tolle Themenbuffets angeboten, sehr empfehlenswert
Se hospedó 10 noches en noviembre de 2019
Respuesta de Management Team, el 6 dic. 2019
Dear Mr. Rolf, Thank you so much for such a wonderful review and for taking the time to write. We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you.