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Opiniones de Velvet Stays – CN Tower and Convention Center

Velvet Stays – CN Tower and Convention Center
300 Front Street West, Toronto, ON

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 56 de 112 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 34 de 112 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 112 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 112 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 112 opiniones" "

8.2/10

Limpieza

7.6/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

ashanty

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
El departamento es muy bonito y espacioso solo que por estar es una avenida se escucha mucho ruido por las noches pero en lo general todo muy bien! La atención muy buena! Fui con mi familia y a todos mos gustó.
Se hospedó 4 noches en noviembre de 2019
Respuesta de Mark, el 12 dic. 2019
Thank you very much for the kind review!

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en noviembre de 2020

2/10 Terrible

Jared, Montréal

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Owner refused to acknowledge my cancellation. Very unprofessional
Se hospedó 2 noches en octubre de 2020
Respuesta de Justin, el 2 nov. 2020
Apologies, unfortunately we do have cancellation policies in place to avoid this.

10/10 Excelente

Nelli, Toronto

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
The apartment was very nice and clean, we had a great stay. Communication may be difficult at times but I was able to get a hold of someone eventually and they answered all my questions. The deposit was done through an etransfer and should be refunded within 24-48hrs, so we will see.
Se hospedó 2 noches en octubre de 2020
Respuesta de Justin, el 2 nov. 2020
Thank you!

8/10 Bueno

MikeP, Halifax

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicios
At several times the key fob stopped working and although promised by the property owners, new fobs were not delivered. This meant we would have to ask the concierge every time we would want to go up to our unit.
Se hospedó 3 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Se hospedó 7 noches en febrero de 2020

10/10 Excelente

Jacquie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great apartment
Nice views, clean apartment, walking distance to all the things downtown.
Se hospedó 3 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is an excellent property. Extraordinary location, amenities, apartment view. All; All was excellent. From my floor I view all Toronto downtown setting. Beautiful. The apartment comfort is like your own place to live. You will find nearby attractions like the CN Tower, Rippleys Aquarius and the City hall walk away distance. I recommended 100%.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Mark,Manager, el 5 ene. 2020
Thank you for the kind review!

4/10 Malo

jeffrey

No le gustó: Servicio y personal
Beware
check in was poor, communications terrible. We did not get parking for the first two days as advertised, we paid heavy parking fees across the street. Veeds then charged us for parking, been calling for weeks with some promise of a refund that still has not been re embused.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Mark, Manager, el 5 ene. 2020
We apologize for the parking situation. Our parking is limited and we clearly state that parking must be reserved in advance. We went above and beyond to accommodate the last-minute parking reservation but unfortunately no all spots were already taken.

8/10 Bueno

Edward

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Decent stay
Location was great. Condo and amenities were good. Check in process is not the best. The people at the building can do nothing to help you as they tell you to contact your host. We couldn’t check in until after 5 which isn’t fun after a day of travels and when you have evening reservations. Our particular condo was not very well equipped at all. Very basic, not many dishes, no TVs in the bedrooms.
Se hospedó 3 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I did not like the water was shut off the morning of my second night but I realize there is little the property owner can do about it.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Mark, el 12 dic. 2019
Thank you very much for the kind review. I apologize for the scheduled building water maintenance during your stay. It happens rarely and we always provide notice well in advance.

4/10 Malo

Moises

Viaje de negocios
No le gustó: Limpieza y servicio y personal
At the last minute they change me to different location which was very far from what I booked at the first time by lying to me that it’s only one block away 2. It was more lower class from the first one I booked and pay. It is very Frustrating and unfair.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Justin, el 20 nov. 2019
We do apologize for the inconvenience caused. The unit you had originally reserved was damaged by a previous guest. We had provided you with the new address. We hope the reimbursement of free parking for your stay made the stay a little better for you.

10/10 Excelente

Lyndon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2019
Respuesta de Justin, el 20 nov. 2019
Thank you for the review. We are happy you enjoyed your stay and hope to have you stay with us again :)

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
Great Location and Functional Apartment
Blackout curtains would have been appreciated and although i would stay again there was room to improve the cleanliness of the apartment (224) that i stayed in. Overall i was happy with the place and would stay again
Se hospedó 3 noches en octubre de 2019
Respuesta de Justin, el 12 nov. 2019
Thank you for the review :) We hope to have you stay with us again in the future!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2019
Respuesta de Justin, el 12 nov. 2019
If you would like to elaborate more on the review, we would be happy to explore how we can improve. We apologize you did not have an enjoyable stay.

10/10 Excelente

MikeP, Halifax, NS

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property had amazing location downtown close to financial district and entertainment district. I would have liked coffee but there was none to be found.
Se hospedó 2 noches en octubre de 2019
Respuesta de Mark V, el 21 oct. 2019
Thank you very much for your kind review! We will make sure fresh coffee is available for all our guests in the future

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I’ve stayed with Veeds prior to this stay so that says it all with being a repeat customer. The Veeds properties are fantastic and you are very well looked after with amenities. My only slight gripe would be toward previous guests and how they threat the property; careless, meaning that some things could do with a fresh coat of paint or slight repairs, that’s nothing at all against Veeds themselves though.
Se hospedó 10 noches en octubre de 2019
Respuesta de Mark V, el 21 oct. 2019
Thank you very much for your kind review!

8/10 Bueno

Kenneth M

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Mark V, el 21 oct. 2019
Thank you for the review

10/10 Excelente

Clint, Columbus OH

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the modern touch of the entire property, as well as the location of the property related to the areas of our interest.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Guest Experience , el 27 sept. 2019
Thank you for leaving a review! We are so glad you enjoyed your stay.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2019
Respuesta de Guest Experience , el 27 sept. 2019
Thank you for leaving a review! We are so glad you enjoyed your stay.

8/10 Bueno

Birdwatcher, Roanoke VA

Viaje de negocios
Le gustó: Condiciones de la propiedad
The location is great. Convenient to CN Tower and Rogers Centre. We went to Blue Jays game and the short walk was easy and extremely convenient. If you're looking for the amenities and comfort of a nice hotelwith free parking this is not it. I was provided complete instructions on check in and parking so no complaint with that. This is a very nice rental condo in a large high-rise building among other units that are privately owned. We got the feeling that the owners weren't excited about renters being there. The feeling may have come from the cold personalities of big city dwellers.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Guest experience , el 27 sept. 2019
Thank you for leaving a review! We are so glad you enjoyed your stay. Thank you for your feedback!

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en agosto de 2019
Respuesta de Guest Experience, el 6 sept. 2019
Thank you for taking the time to leave a review!

8/10 Bueno

Tim, East islip

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
elevators out of control. 1 broken and 1 not working properly. 10-15 min wait
Se hospedó 2 noches en agosto de 2019
Respuesta de Maria , el 13 ago. 2019
Thank you for the review! We are glad you enjoyed your stay other then the elevators. We apologize about those, unfortunately out of our control :( we hope to have you stay again!

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en julio de 2019
Respuesta de Maria, el 8 ago. 2019
Thank you for the kind review. We hope to have you stay with us again :)

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I thought you were paying for where the apartment was located rather than facilities. I was disappointed with the apartment generally for the price and do not believe that it was value for money.
Se hospedó 4 noches en julio de 2019
Respuesta de Maria, el 29 jul. 2019
Thank you for the review. We apologize the condo didn’t meet your standards. If you ever choose to stay again, please do let us know the issues right away so we can try to rectify them.

10/10 Excelente

Tracy, Maryland

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Located right next to the CN Tower and convenient to public transportation. The apartment was clean and comfortable. After touring the city all day, we loved coming back to spend time at the pool, which was also very clean with a great view of the city. Checking in was a breeze. I would definitely recommend the property and would stay there again.
Se hospedó 2 noches en julio de 2019
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. We invite you to stay with us soon!

8/10 Bueno

Mark

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Clean and Convenient for Downtown Toronto
The room was clean and organized. However, the check in was a bit delayed as the room wasn't ready at 4 pm (checkout time) and the wifi wasn't working.
Se hospedó 1 noche en junio de 2019
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. I apologize for the delayed check in. We needed a little extra time to prepare the room for you. We invite you to stay with us soon!

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Was a nice place, minus the fact it could have been cleaned better and there was no TV.
Se hospedó 1 noche en junio de 2019
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. We have checked the TV to make sure it is working. We will use your feedback to improve our service. We invite you to stay with us soon!

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en junio de 2019
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. We invite you to stay with us soon!

8/10 Bueno

HELEN

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great location for a Blue Jays game
Was a wonderful location to catch a Blue Jays game
Se hospedó 1 noche en abril de 2019
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. We invite you to stay with us soon!

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The property was very convenient location for my sporting events....being on 31 Floor was time consuming getting up and down....but many lounges and restaurants very close to access...overall I will be back again
Se hospedó 3 noches en abril de 2019
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. We invite you to stay with us soon!

10/10 Excelente

Manson

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
was very clean and modern. the view and location were fantastic thank you!
Se hospedó 2 noches en febrero de 2019
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. We invite you to stay with us soon!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The communication is excellent. We ran into a few minor snafus with parking and a flooded shower, and the hosts always respond within minutes and handle the situation. Make sure you reserve a parking spot in advance if you need one. Great location.
Se hospedó 2 noches en febrero de 2019
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. We apologize for the issues you experienced. We try to solve all problems ASAP. We invite you to stay with us soon!

8/10 Bueno

nancy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location. Good service.
Se hospedó 2 noches en noviembre de 2018
Respuesta de Guest Experience, el 4 dic. 2018
We are so glad you enjoyed your stay with us! Thank you for leaving your feedback.

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice well appointed unit. The key pick up was a bit of a disappointment as I arrived and the room key was held under another name. Fortunately they were reachable by phone and clarified the error.
Se hospedó 2 noches en noviembre de 2018
Respuesta de Guest Experience, el 4 dic. 2018
We are so glad you enjoyed your stay with us! I apologize for the confusion. The building management recently made a change to the key pick up procedure and we are doing our best to avoid any confusion. Thank you again for your patience.

4/10 Malo

Cliente verificado

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Great Location although difficult to find and check in as company had no permanent office in the building of the appartment. The 2 bedroom appartment was disappointing as the wardrobe in bedroom 1 was broken and could not be used. Bedroom 2 was located in the living/kitchen area and had 2 glass panels for privacy. Unfortunately 1 glass panel was cracked and held in place with sticky tape, very dangerous, and the other one was off the tracking rail so could not be closed. When we contacted customer support to request a new appartment we were told there were none and the panel would not fall. The final straw in this disaterous stay was when we lost internet access and therefore the use if the television. We contacted customer support on numerouse occassions from public wifi and were told it would be rectified. We did not have internet access for 4 out of our 5 day stay. When we returned home we contacted customer support with our complaint and were offered a refund on our parking charges which we accepted. To date we have not received this refund which is indicative of the customer support at Veeds Private Suites
Se hospedó 5 noches en octubre de 2018
Respuesta de Guest Experience, el 7 dic. 2018
Thank you for leaving a review, it is greatly appreciated. Thank you for your patience in the matters noted. We have made changes in this suite to avoid disappointments in the future. We aim to solve issues as soon as possible. With the sliding door, we are waiting for the delivery of a replacement which unfortunately takes time to arrive. I apologize for the issues with internet. We have made changes with our customer support to avoid this kind of situation in the future. We understand this situation could have been solved in a more timely manner. Our customer support team is available to rectify a solution and answer any questions. Please call or email us regarding your refund so that we can ensure it was processed successfully.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
Great location. Check in was frustrating and staff were not very willing to help solve a minor issue. We had paid for parking and the fob was not left in our suite. This caused a lot of confusion and delayed meetings due to a much longer check in. Very frustrating. The company did reimburse me for costs incurred.
Se hospedó 4 noches en noviembre de 2018
Respuesta de Guest Experience, el 4 dic. 2018
Thank you for leaving a review. I apologize for the confusion experienced upon check in. This was due to miscommunication with our staff and we take full responsibility. We have rectified a solution to avoid this situation in the future.

8/10 Bueno

Darryl, Reading, UK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This property was fantastic. We all had such a lovely time here and it truly felt like home. We're already looking to consider another booking. My only negative comment would be that at check in after a long day traveling the last thing you want is for arrangements to change which is precisely what happened to me.
Se hospedó 10 noches en octubre de 2018
Respuesta de Guest Experience, el 4 dic. 2018
We are so glad you enjoyed your stay with us! Thank you for leaving a review. We would love to accommodate you again in the future. We would like to ensure a smooth and easy check in for you.

8/10 Bueno

Darlene, Alberta

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Overall had a great stay at this suit. Would have been better if we could’ve controlled the temp in the master bedroom. It was automatically set to heat up at night so we woke 3 times each night having to reset the thermostat. Only other complaint is that the curtains were not room darkening so didn’t completely cover windows and let in lots of light at sunrise so was hard to sleep. Plus the curtain rod in master room looked like it was about to fall off the wall. The patio door was next to impossible to open. Otherwise our stay was great. Perfect location where we could walk to so many attractions plus right across the road from Rogers’s. I’d stay here again for sure but I’d want to be assured of proper instructions on how to control the thermostat.
Se hospedó 6 noches en agosto de 2018
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. We have used your feedback to make changes in the suites. We invite you to stay with us soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2018
Respuesta de Guest Experience , el 23 jul. 2019
Thank you for taking time to leave a review. We invite you to stay with us soon!

8/10 Bueno

Andrew

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en julio de 2018
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. We invite you to stay with us soon!

10/10 Excelente

Manda, Warwickshire

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A room with a view
Great apartment with good facilities in an excellent position. We arrived by train and it was close to the station so easy. The room had an excellent view as really high up! Great night views too. It was very hot when we were there but an extra fan had been provided and the air con was good. We didn’t get to use the pool area as too much to do and not enough time. Looked good though from the top of the CN Tower!
Se hospedó 3 noches en julio de 2018
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. Feedback is very important to us! We invite you to stay with us soon!

6/10 Aceptable

Paul, Gander, NL Canada

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
300 front street west
The apartment was ok. The location was awesome. The setup was good. There were a few issues, that I emailed the veeds support on the first day, but got no reply or action. The floor was dirty ( it didn't look dirty) but there was a lot of dirt from the balcony that was brought into the unit. So much so we had to wear our shoes the entire time. The bathroom door did not close. It was starting to come apart. If it did get closed; it was extremely hard to open. The electrical outlet behind the couch was very loose, so much so I didn't want to plug anything into it, afraid of a fire hazard. ( I was going to tell them about that when they contacted me, but they never did. I only realized after I sent my first email). The TV box kept resetting and then you had to search for the program you were watching. The remote was spotty. The channel selection was very impressive. The WIFI was good, choose the 5G option. The location was great. The pool area was clean, the pool was cold, but the kids were used to swimming in a heated pool.
Se hospedó 2 noches en julio de 2018
Respuesta de Guest Experience, el 23 jul. 2019
Thank you for taking time to leave a review. We have made changes to the suite to improve our services for future stays. We invite you to stay with us soon!

8/10 Bueno

Huda, Halifax NS

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The apartment building was amazing in a central location where everything is super close to you! The view from the balcony was breathtaking and the apartment itself was very spacious and lovely! The only thing I would complain about is the house keeping since we had to wait almost 40min for her to finish after 3:30pm Check-In time and then on the last day she came a half an hour earlier. But overall it was great and I really recommend it!
Se hospedó 2 noches en julio de 2018
Respuesta de Guest Experience, el 25 jul. 2018
Hello Huda, Thank you for taking the time to leave a review. We are so glad you enjoyed your stay with us! We have addressed these issues with our cleaning staff directly to ensure completion on time. Thank you for very much for your understanding!

6/10 Aceptable

Kam, North Carolina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
an Air conditioner
The mattress is not firm and we cannot sleep well. Air-conditioner is not enough cold and stop when the temperature is 22-23 degree.
Se hospedó 3 noches en junio de 2018
Respuesta de Guest Experience, el 25 jul. 2018
Hello, Thank you for taking the time to leave a review. It allows us to take the opportunity and improve the suites for our guests. We have adjusted the settings for the air conditioning to allow for constant cooling. Thank you for addressing this concern with us!

10/10 Excelente

Henrik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lägenhet i toronto
En fantastisk lägenhet. Nära union station. Ripleys aquarium, Cn tower och rogers basebollarena. Långt till större matbutik men nära till lite mindre Rabbas. Pool fanns också. Som utnyttjades flitigt.
Se hospedó 6 noches en junio de 2018
Respuesta de Guest Experience, el 25 jul. 2018
Thank you for taking the time to leave a review. We are so glad you enjoyed your stay with us!

2/10 Terrible

Kristina, New Brunswick

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This company is awful!
We booked to stay here for 3 nights. On check in we realized we did not receive the room we booked. We tried and tried to get a hold of veeds to rectify the situation..... nothing. From then we realized the unit ac was broken, tv was not working, unit was not stocked in dishes like stated, and was not clean. Only thing the cleaning person had done from what we could gather was make the beds and sit the toiletries out. (On that note the blow dryer was also broken) The Floors were so dirty and our frown had instantly taken an allergy attack from the dust. Again we tried over the course of our stay to contact veeds and Expedia but we were unable to rectify anything. These phone conversations were awful and nearly ruined our trip. Upon coming home I spoke with Expedia and were very oppologetic and were able to accommodate for us. Veeds has yet to contact me via phone or email. They are horrible DO NOT book a stay with them.
Se hospedó 3 noches en junio de 2018
Respuesta de Guest Experience, el 25 jul. 2018
Thank you for taking the time to leave a review. Your feedback allows us to take the opportunity to improve our suites for guests. I apologize that you did not enjoy your stay with us and we will definitely use this feedback to improve our experience for guests.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal y comodidad de las habitaciones
tres mauvaise cf tous mes messages precedents
Se hospedó 2 noches en junio de 2018
Respuesta de Guest Experience, el 25 jul. 2018
Thank you for taking the time to leave a review. Your feedback allows us to improve the experience for guests. We will take your feedback into consideration and improve our customer service.

2/10 Terrible

david

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Beautiful view/terrible management service
I privately contacted the management company three weeks ago on this particular unit and never received a response. Check-in was 3:30. I walked in and found towels on floor, trash, shoes. Called management. Was told there was confusion who was to clean, but would send someone. They never called me to say it was ready. We checked again at 5:30. Had been cleaned, but the toilet was filthy and shower glass was caked with scum. Called company again. Said they wouldn't charge me clean up fee and would send someone the next day to clean (we cleaned the toilet). I also then told them the Wi-FI wasn't working. Was told they would have to contact the owner, but would leave me instructions. We returned late in the afternoon the next day and no cleaner. I called AGAIN and they said someone would come. I reminded them about no Wi-Fi. A cleaner did eventually come, but the toilet and shower were still not really fully cleaned. I know it isn't a hotel, but this was beyond reasonable. NO TV or computer access the full stay. Uncleaned bathroom. Nobody directly answers the management phone. They call back and the person clearly doesn't fully grasp English. I had to use the Star Bucks Wi-Fi from the lobby just to get any work done. The view was fabulous. The actual apartment was nice. Location perfect. I just wouldn't rent here again. There are other places
Se hospedó 2 noches en mayo de 2018
Respuesta de Guest Experience, el 16 jun. 2018
Hello David, I apologize for the issues you experienced during your stay due to miscommunication with our staff. We take pride in providing a clean suite and working amenities. If you would like to book with us again we would be more than happy to provide a positive experience.