Dear Ana. Thank you very much for your review. We hope your stay has been pleasant. Thanks for trusting us. Hoping to see you soon, best regards.

Estimado cliente. Muchas gracias por confiar en nosotros para su estancia. Todos los colchones son renovados periódicamente, por lo que procederemos a revisar el colchón de la habitación donde se alojó para valorar su reemplazo. Esperamos poder recibirle en una próxima ocasión. Un cordial saludo.

Muchas gracias por su valoración. ¡Esperamos verla de nuevo! Un saludo

Thank you very much. We love knowing that it is repeater. All employees are very involved with this new normal in order to offer our guests the safest environment possible. I'm sorry to hear that this feeling has been taken away from one of our colleagues, however we will pass your comment on to our superiors so that they can take action on it. In any case, we hope that this small inconvenience will not be an impediment to return to our facilities. We would love to see you back. A cordial greeting.

Estimado Roberto. Muchas gracias por elegirnos para su estancia. Esperamos que haya estado todo a su gusto. Reciba un cordial saludo.

Estimado Cliente, agradecemos que dedique unos minutos de su tiempo para valorar nuestro hotel y nuestros servicios y nos alegra enormemente saber que disfrutaron de la estancia. Esperamos volver a recibirles muy pronto. Un saludo cordial.

Dear Diana Ruth. We regret to hear that your experience was unpleasant. First of all, we apologize for the inconvenience you describe. Parents should supervise their children's behavior, but it is also true that our staff must ensure the tranquility inside the Spa and check that there are no loud screams or noise. On the other hand, since the pool area and saunas are separated from the Spa reception, sometimes our staff may not notice certain situations. For this reason, it is appreciated that if any client has any problem, he/she communicate it and immediately our staff will act accordingly. Our Spa is not only for adults. We believe it is important to offer the possibility of enjoying this area with the family. For this reason children can access the Spa with their parents, but at a specific time: From 4:00 p.m. to 6:00 p.m. The rest of the time that the Spa remains open is for adults only. You can book avoiding those 2 hours and there will be no children in the Spa. We do not want to finish without reiterate our apologies again, and telling you that we have loved your broad description of what Spa means. Thanks for that. Best wishes.

Thank you very much for taking your time to comment.

Dear Allan. Thank you very much for rating our hotel so high. We hope that your stay was good and that we have met your expectations. Best regards.

Estimada Lucía. Le quedamos muy agradecidos por haber dedicado unos minutos de su tiempo a comentar su estancia. Esperamos que, a pesar de las inclemencias del tiempo, disfrutaran de una agradable escapada y se encontrasen cómodos en nuestras instalaciones. Por nuestra parte, quedamos a su disposición por si desean volver a visitarnos. Reciba un afectuoso saludo.

Estimado Carlos. Le agradecemos enormemente tan amable reseña y quedamos encantados de comprobar que su paso por nuestro hotel le ha dejado un buen sabor de boca. Todos los departamentos trabajamos en consonancia para que nuestros clientes puedan disfrutar de una estancia única y especial, y nuestro mayor premio es conseguirlo. Esperamos poder contar pronto de nuevo con su presencia. Reciba un afectuoso saludo.

Dear Graham. Thank you very much for choosing us for your stay! We hope that everything was fine for you. Hoping to see you soon. Best regards.

Thanks for staying with us. We appreciate your feedback!

Dear client. Firstly, we would yo say thank you for rating and comment your stay, because this way we can know what we should to improve. Thank you very much also for your kind words about our staff, the are always willing and delighted to receive and help our customers. We are sorry for the Spa, and the next time we will try to give you a room near a router. See you soon. Best regards from all the staff.

Estimado Juan Pedro. Nos alegra enormemente saber que nuestras instalaciones han cumplido los requisitos de su descanso, y esperamos poder volver a contar pronto con su presencia. Reciba un afectuoso saludo.

Estimado José María. Muchas gracias por elegirnos para su estancia. El precio por una cama supletoria son 30 €, precio que hemos comprobado que pagó por ella, aunque también disponemos de habitaciones triples para mayor comodidad cuando se trata de 3 personas. Esperamos poder verle pronto de nuevo. Reciba un afectuoso saludo.

Dear client. Thank you for rating you stay. We hope that you have enjoyed, rested and that everything has been to your liking. Best wishes.

Estimado José María. Gracias por elegir nuestro hotel. Esperamos que su estancia con nosotros le resultara satisfactoria. Esperamos volver a verle pronto. Reciba un afectuoso saludo.