37 Gallery On The Lake Road, County Rd 36, Fire Route 21, Trent Lakes, ON
Opiniones
7.2
Bueno
Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 9 de 34 opiniones" "
10 - Excelente
9
Puntuación de 8, es decir, Bueno. Basada en 10 de 34 opiniones" "
8 - Bueno
10
Puntuación de 6, es decir, Aceptable. Basada en 9 de 34 opiniones" "
6 - Aceptable
9
Puntuación de 4, es decir, Malo. Basada en 4 de 34 opiniones" "
4 - Malo
4
Puntuación de 2, es decir, Terrible. Basada en 2 de 34 opiniones" "
2 - Terrible
2
7.4/10
Limpieza
8.0/10
Servicio y personal
7.4/10
Servicios
6.4/10
Condiciones de la propiedad
6.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Jelena
Viaje en pareja
29 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Westwind is located in beautiful natural environment in the woods and by the water. Sport equipments is available such as boats, bicycles and the modest version of the golf range. Gardens are beautifully arranged and the native canadian plants such as trillium were blooming. Looking forward to enjoy this quite place again.
Jelena
Se hospedó 2 noches en mayo de 2023
6/10 Aceptable
Walter
Viaje familiar
11 ago. 2022
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Vernachlässigtes hotel
Walter
Se hospedó 5 noches en agosto de 2022
Respuesta de Inga, el 28 ago. 2022
Not a fair or representative review.
8/10 Bueno
Glenn A
10 ago. 2022
Glenn A
Se hospedó 4 noches en agosto de 2022
8/10 Bueno
Marilyn
15 jun. 2022
Le gustó: Limpieza, servicio y personal, servicios
Marilyn
Se hospedó 3 noches en junio de 2022
8/10 Bueno
Kim
Viaje en pareja
17 sept. 2021
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Beautiful forest location on the water. Rooms need some updating. Tvs are ancient could not get captions for hearing loss.
Kim
Se hospedó 2 noches en septiembre de 2021
10/10 Excelente
Cliente verificado
Viaje en pareja
22 ago. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely quiet
Cliente verificado
Se hospedó 4 noches en agosto de 2021
Respuesta de Inga, el 8 sept. 2021
We hope you enjoyed your stay with us. ♡
2/10 Terrible
Cliente verificado
Viaje familiar
3 ago. 2021
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we just stayed for one hour and got out of this property, our long weekend plans are screwed and we had to drive back all the way to home.
Cliente verificado
Se hospedó 3 noches en julio de 2021
6/10 Aceptable
Loll, Toronto
Viaje en pareja
12 sept. 2020
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff was great overall but the property could definitely use some upgrades... they have a beautiful spot but it’s stuck back in time.. they can still achieve rustic cottage and give you that lodge feeling... but things are outdated to a fault.. the food could be much better and our room was not clean.. in the time of covid I would expect more.. but we had a dirty washcloth and a water bottle under our bed when we arrived and that was with an upgraded room.. which makes you question the overall cleanliness... and we feel the food should have been included in our $500/night room cost as it wasn’t a fine dining experience at all.. and there was a big patio over looking the water that had old crap furniture and wasn’t open for dining... it would have made the ambience better if they maximized that space...we had a nice stay for the most part and made the best of it, which is easy to do, there’s activities in the day and it’s quiet at night so great for a peaceful retreat, but it would benefit from some room and dining upgrades.
Loll
Se hospedó 2 noches en septiembre de 2020
Respuesta de Inga, el 12 sept. 2020
Hello, Thank you for your review. I am confused about the price you mentioned. Our rates currently start at $330 per night to $450 for our best Chalet suite with a king bed and lake view. Our meal package is $160 per day and includes dinner and breakfast. $510 per night for a lake side lodge room and $540 for jetted tub with meals included.
We are sorry that you felt your room was not clean. We would have addressed your concern at the time if given the opportunity. Cleaning staff take pride in their job and we appreciate constructive feedback.
Please let me know more about your dining experience during your stay. Warmly, Inga
6/10 Aceptable
Cliente verificado
31 ago. 2020
Cliente verificado
Se hospedó 6 noches en agosto de 2020
Respuesta de Inga, el 15 sept. 2020
Thank you for sharing your review of our family owned resort. Please let me know how we can improve our score. Thank you, Inga
8/10 Bueno
Cliente verificado
Viaje en pareja
12 ago. 2020
Le gustó: Limpieza, servicio y personal, servicios
The out door areas were lovely. The displays of antiques and general decor were amazing. The one thing in our room that was questionable was the retro (vintage 1984) television. The meals were superb. The handling of the COVID 19 requirements were well done.
Cliente verificado
Se hospedó 3 noches en agosto de 2020
Respuesta de Inga, el 13 ago. 2020
Thank you for your kind review, we appreciate it very much. We look forward to hosting you again. ♡
10/10 Excelente
TheLoughleans, Bowmanville
Viaje en pareja
29 jul. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was originally booked for the Monday and it was calling for rain all day. Inga emailed and offered to change the reservation to the next day. This was an amazing gesture and it was greatly appreciated. Had lots of fun
TheLoughleans
Se hospedó 1 noche en julio de 2020
Respuesta de Inga, el 30 jul. 2020
Wow what a great review!! Thank you. We are so pleased that you enjoyed your stay with us.
10/10 Excelente
Keith, St.Catharines
Viaje en pareja
5 jul. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful spot, great staff. Great food.A peaceful getaway.
Keith
Se hospedó 2 noches en julio de 2020
Respuesta de Inga, el 13 jul. 2020
Thank you for posting this review on your Stay for July 3rd weekend getaway. We look forward to your next visit with us!
10/10 Excelente
Cliente verificado
Viaje en pareja
5 may. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is wooded and well kept. We enjoyed the walking through the woods and nearby area. Lots of areas to sit and reflect. Food was absolutely excellent. You will not go hungry here! Kevin, you did an amazing jog, thank you!
Cliente verificado
Se hospedó 2 noches en mayo de 2020
Respuesta de Inga, el 5 may. 2020
Thank you for your kind words. We look forward to your future visits.
8/10 Bueno
Cliente verificado
10 ago. 2019
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 2 noches en agosto de 2019
Respuesta de Family and staff, el 13 ago. 2019
Thank you for selecting Westwind Inn for your stay, we appreciate your review.
8/10 Bueno
Cliente verificado
6 ago. 2019
Le gustó: Limpieza y servicios
Loved the setting. The dining experience was not so good.
Could be awesome if they had better trained staff in the dining department. They are trying.
Cliente verificado
Se hospedó 2 noches en agosto de 2019
Respuesta de Front desk, el 6 ago. 2019
Our family appreciates your input thank you.
8/10 Bueno
Geoffrey
12 abr. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Geoffrey
Se hospedó 1 noche en abril de 2019
8/10 Bueno
Cliente verificado
Viaje en pareja
13 mar. 2019
Le gustó: Limpieza, servicio y personal, servicios
The natural beauty of the area and the country setting was carried into the hotel. The staff were attentive courteous and polite. They always carried a smile and we're eager to ensure that you had everything you needed and that you were comfortable. The food was fresh and The Taste was excellent. We are already planning our next visit. Each season offers something different to the visitors of Westwind Inn. Peaceful and Serene I came home feeling refreshed
Cliente verificado
Se hospedó 3 noches en marzo de 2019
Respuesta de Family, el 20 mar. 2019
Thank you so much for taking the time to share this wonderful review. We truly appreciate it and guests as yourselves make our days bright! Hugs from all of us at Westwind Inn
8/10 Bueno
M&M
2 ene. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s a cozy quiet place with a great view. The staff turned on our room fireplace place so it would be warm and cozy once we checked in which was thoughtful. We will definitely plan another trip here.
M&M
Se hospedó 1 noche en diciembre de 2018
Respuesta de Ivana Holiday, el 8 ene. 2019
Thank you for selectng Westwind Inn. We appreciate your kind comment. We hope to host you again.
6/10 Aceptable
Barbara, South Australia
28 sept. 2018
Le gustó: Servicio y personal y comodidad de las habitaciones
Beautiful surroundings and interior.
In the room the mattress was very uncomfortable and the balcony needed a good cleaning.
Staff were pleasant.
Barbara
Se hospedó 1 noche en septiembre de 2018
Respuesta de Family, el 28 sept. 2018
Thank you for your kind comments.
6/10 Aceptable
Cliente verificado
28 sept. 2018
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
it has been the 5th or 6th time I spent a few days with my husband at the Inn - with 10 years between the last 2x. And it changed only a bit in those 10 years. Something to the better, most not. About 15, 16 years ago it has been an fab. Inn with amazing food delivered by a very talented lady chef. The gardens were beautiful and hammocks and resting places everywhere. Even gas powered mosquitos traps hidden to deep those pesky bug at bay. The tables had cloth coverings and menu a 6 course dinner. Over the years it went quite down hill: the gardens were neglected, the traps disappeared and so did opulent menu (still very delicious). I came back because of the stunning setting of the Inn. We had a renovated room which actually look the same except the worn carpet was gone. The rooms are small but sufficient, the interior is supposed to look like it would in the bygone old cabin era. Our bathroom was tired but surprisingly roomy, but worn. And I could say 'Hello' to the very old TV about that 10 years ago people complained. It's a fine line between 'shabby chic' and shabby.
Cliente verificado
Se hospedó 3 noches en septiembre de 2018
8/10 Bueno
Mary, Ajax, ON
28 ago. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel is tired. Staff were lovely but clearly overwhelmed or undertrained. Checkout staff was very rude to a coworker which is a real turnoff. Food was excellent and portions were huge.
Cliente verificado
Se hospedó 2 noches en julio de 2018
Respuesta de Inga, el 1 ago. 2018
This is an odd post since,the Inn has been reinvented from the foundation to the roof and all in between. we have updated the rooms and continue to improve upon our lovely Inn. New hardwood and bathrooms with walk in showers New in 2018. I am sorry you were turned off - Siblings can and do have disagreements. We are a family owned business.
4/10 Malo
Cliente verificado
26 jun. 2018
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Restaurant was not open the second day of our stay with no alternative other than having to go out to town, parking was not motorcycle friendly I found the hotel to be way over priced and misleading in the advertising and the staff was not very helpful, I would not go back
Cliente verificado
Se hospedó 2 noches en junio de 2018
Respuesta de Inga, el 25 jul. 2018
Hi Peter,
I am sorry you were not happy. We provided private parking next to our side entrance for your bike. Please let us know how we could make our property more bike friendly. We were booked with a private function during your stay and fit you in for two meals, Please note that Expedia reservations are for a stay without meals. Our dining room was closed Sunday evening because we did not have reservations but food is always close by Buckhorn is a quaint hamlet only 3 kilometers from our Inn and has 5 restaurants, liquor store, foodland and pharmacy. We look forward to you visiting again.
6/10 Aceptable
Stephen
10 sept. 2017
Le gustó: Limpieza y servicio y personal
Stephen
Se hospedó 2 noches en septiembre de 2017
4/10 Malo
Cheryl, Stoney Creek, On
28 ago. 2017
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Overpriced
Photos looked so nice but rooms are small, old mattresses were very uncomfortable, old tv with no remote, a common fridge on main floor, only serves breakfast and dinner, lots of stairs. Only plus was on the water.
Cheryl
Se hospedó 2 noches en agosto de 2017
10/10 Excelente
Cliente verificado
31 jul. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tranquility Here I Come!
Our stay was short but the time spent was awesome. We did not want to leave. If you are looking for down time, peace and quiet, fun, relaxation, beautiful serene area, breath taking views, then this is the place. It left us wanting more. We will be back, next time - longer!
Cliente verificado
Se hospedó 1 noche en julio de 2017
10/10 Excelente
Cliente verificado
25 abr. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good option for visiting Kawartha
If you don't have a cottage or access to one, this is a pretty good alternative. Pleasant staff, fun decor, and a cool lounge that reminds me of summer camp. The lap pool is magnificent, the hot tub fun, and you can use the canoes for free.
Cliente verificado
6/10 Aceptable
Diane, Keswick
13 sept. 2016
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Comfortable room, pleasant staff, very expensive
We enjoyed our stay, but if we had to do it over, we would find something less expensive. We were also hit with a $59.00 room fee. Very frustrated with hidden costs.
Diane
6/10 Aceptable
Cliente verificado
1 ago. 2016
Le gustó: Servicio y personal
Did I pay more than I should've.
We booked last minute so maybe that's why we paid what we did.
Way overpriced. Should've paid half of what we paid.
Very basic room. Had a very musty odour that you didn't get used to.
Would never stay there again. Not even for free.
Cliente verificado
10/10 Excelente
Michael, Buffalo
20 oct. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb accommodations !
Superb accommodations. Great location very close to Air Canada.
Michael
4/10 Malo
Cliente verificado
4 ago. 2015
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
2 star resort at 4 star prices
This resort is rundown and not worth the prices charged. Bathroom facilities are less than 2 star with almost unusable shower (hot or cold, no mixing...shower head reminiscent of a kitchen tap aerorator) and rusted sink. No in room coffee and residents' lounge facilities not stocked with supplies during a holiday weekend. Room smelled like a wet dog, probably because dogs are welcome and frequent guests. No amount of airing would freshen the smell. The mandatory service surcharge might be why no effort is made to service residents. Hang onto your cheap plastic cups in the bathroom. They will not be replaced! You may want to bring your own towels. The ones supplied are thread bare.
No, I'm not an angry old woman. I'm a frequent traveller in North America and Europe. This inn was one of the more expensive places I've stayed in and was one of the most run down.
Cliente verificado
Respuesta de Innkeeper, el 13 ago. 2015
Yes it was a very busy long holiday weekend filled with happy contented guests. It is unfortunate that this guest found so many faults and could not enjoy her stay.
Our rates are fair and competitively priced. She selected second lowest cost room without meals and with a discount.
Yes we are pet friendly for a fee. Her room has never ever had a dog stay there or anywhere near it and the newly upgraded room has new plush berber broadloom and all halls had a lovely new carpet. No wet dog smell.
The shower/ tub combination has a new water saver head. Our water comes from a well and goes into a septic tank, the sinks are solid porcelain.
We find that new individual wrapped plastic cups are the wisest choice for us rather than washing glasses. 2 cups were in her room and more would have been supplied if required. She was there only 2 nights, single occupancy. We would gladly provided more cups if she asked.
Most guests choose our inclusive meal package and eat in our dining room where a bottomless cup of coffee is provided with the meals. Housekeepers stock the coffee/tea in the common living room regularly.
Many rooms have fridge, kettle, lovely heart shaped air jet tub and slate floors. Several rooms have lovely hardwood floor, cedar ceiling, fridge, air jet tub & all rooms have a lovely view.
Our inn is family owned and operated with 3 generations living on site. We did not intend to operate similar to a chain “cookie cutter” style hotel. There for we decorated in an “Olde Rocky Mountain” look with lots of wood and furnished with antiques many from the 1800’s. It is not advertised as luxury. It is casual, comfortable. I don’t see anything as run down. We have many well to do repeat guests that love it here.
I suspect this guest travels to hotels on busy city streets or motels on highways if our discounted rate was one of the most expensive places she has stayed. We are a quiet, serene, private adult family owned lakefront lodge in a spectacular wilderness setting. Big difference.
2/10 Terrible
Malcolm
3 jul. 2015
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Malcolm
4/10 Malo
Gord, Bancroft, ON
21 jun. 2015
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not What You Would Expect
The room was advertised with TV and Wifi, and the resort was advertized with dining and a hot tub. the reality was: no TV, no WIFI, no dining, and a hot tub that was warm but no working jets.
In addtion the ground floor room patio doors would not lock - a security and safety concern at the least. The high price for the room was not reflective of the reality nor deserving of a 3 star ratings.
Expedia also needs to be more selective of their offerings and more prudent about the quality of what you are allowing on your website.
Gord
Respuesta de owner, el 10 jul. 2015
An angry old man.
We have WiFi, tv, dining, jets work on the outdoor hot tub and the jet tub, patio door locks. He booked room only. No meals were requested. Mr. M booked the same day and at a discounted price. His wife was very happy and said she will return with friends but said her husband did not want to take this getaway. Our family lives on site and was here the entire time and could have assisted him in his confusion but he did not ask the entire 2 nights he was here.
10/10 Excelente
Mark, Guelph
1 may. 2015
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Spring is on it's way
This was our 5th time back to Westwind Inn. We go pre season as it is quieter.We enjoy our walks on the trails and the scenery. The hotel is accurately displayed in its photos, it is an older Inn, each room is charming and unique. We enjoyed our dinner at the Inn and our dinner in town, both were excellent. We will return again.
Mark
Respuesta de owner, el 12 sept. 2015
Thank you for taking the time to write such a kind review. We look forward to your return.