Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 87 de 326 opiniones" "
10 - Excelente
87
Puntuación de 8, es decir, Bueno. Basada en 68 de 326 opiniones" "
8 - Bueno
68
Puntuación de 6, es decir, Aceptable. Basada en 71 de 326 opiniones" "
6 - Aceptable
71
Puntuación de 4, es decir, Malo. Basada en 50 de 326 opiniones" "
4 - Malo
50
Puntuación de 2, es decir, Terrible. Basada en 50 de 326 opiniones" "
2 - Terrible
50
7.2/10
Limpieza
7.2/10
Servicio y personal
5.4/10
Servicios
6.6/10
Condiciones de la propiedad
6.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Hemyr
Viaje en pareja, Viaje familiar, Viaje familiar con niños
10 oct. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In love 💕
Hemyr
Se hospedó 1 noche en octubre de 2022
Respuesta de Sophia CSR, el 10 oct. 2022
Hi Hemyr,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
2/10 Terrible
Carlos
Viaje familiar
22 nov. 2021
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't do it!
Terrible experience! Hotel is dirty, Linens, Pillows, Towels. RC, etc.
It is a shame to have such a bad experience. Reserve under your own risk..
Carlos
Se hospedó 1 noche en noviembre de 2021
8/10 Bueno
Manuel Amehed
Viaje de negocios
18 nov. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel, comodo y limpio, el desayuno prometido no existe, es solo cafe
Manuel Amehed
Se hospedó 1 noche en noviembre de 2021
8/10 Bueno
Gabriel
Viaje familiar
9 jul. 2021
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Gabriel
Se hospedó 1 noche en julio de 2021
6/10 Aceptable
Jeannette
1 jul. 2021
Jeannette
Se hospedó 1 noche en junio de 2021
2/10 Terrible
Cliente verificado
24 jun. 2021
Mi reservación no apareció.. no tenían habitaciones disponibles… tuve que irme a otro hotel… quiero mi reembolso..
Cliente verificado
Se hospedó 1 noche en junio de 2021
10/10 Excelente
Cliente verificado
Viaje familiar
23 dic. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy comodo y buena ubicacion
Cliente verificado
Se hospedó 1 noche en diciembre de 2020
8/10 Bueno
Elizabeth
Viaje familiar
3 feb. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No muy cómodo
Le falto comodidad
Elizabeth
Se hospedó 1 noche en febrero de 2020
Respuesta de Cindy, el 3 feb. 2020
We appreciate you staying with us and look forward to seeing you again soon Thank You
2/10 Terrible
Jennifer
Viaje de negocios, Viaje familiar
1 abr. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No service at the front desk to check in. Property looked like it was under remodel which was not mentioned when reservation was made. I expect a refund.
Jennifer
Se hospedó 1 noche en marzo de 2023
8/10 Bueno
Michelle
19 mar. 2023
Michelle
Se hospedó 3 noches en marzo de 2023
Respuesta de General Manager, el 21 mar. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites.As a guest you are truly a value and your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to welcoming you back in the future.
2/10 Terrible
Ravi
13 mar. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Flush was not working when I checked in and later found out there was no water for shower either
Ravi
Se hospedó 2 noches en marzo de 2023
Respuesta de General Manager, el 14 mar. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
10/10 Excelente
Cynthia, oklahoma city
Viaje familiar
5 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I love this property. Front desk was extremely kind
Cynthia
Se hospedó 1 noche en marzo de 2023
Respuesta de General Manager, el 5 mar. 2023
Thank you for the lovely 5-star rating! We are committed to exceeding our customer's expectations and truly appreciate your business! We can't wait to see you again next year!
2/10 Terrible
tera
Viaje en pareja
2 mar. 2023
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Marsha the woman that works at night is wonderful, very nice, helped me with everything i asked for or needed
tera
Se hospedó 2 noches en febrero de 2023
Respuesta de General Manager, el 3 mar. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4/10 Malo
Racheal
Viaje familiar
28 feb. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
There were nails on the floor, a roach in the room, stains and hairs on the sheets/pillows, no water, very dirty drawers, leaky ceiling, and tears in the walls and curtains. There was music playing loudly, starting at 9am, and it played until the evening. The hallway smelled horrendous and there were piles of trash next to the trash can on my floor, next to the elevator. The elevator was trashed, and had some damage done to it.
Racheal
Se hospedó 2 noches en febrero de 2023
Respuesta de General Manager, el 3 mar. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Bueno
Brianna, Wetumka
Viaje familiar
27 feb. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We got checked in fast and had no problems with anything
Brianna
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager, el 3 mar. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
2/10 Terrible
Patrick
25 feb. 2023
Patrick
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager, el 27 feb. 2023
Dear Patrick,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Bueno
Rodney
Viaje en pareja
13 feb. 2023
Le gustó: Limpieza y servicio y personal
It was obvious they had construction renovation on going, our room was ok but it needed some love also. Everyone we delt with was friendly and courteous.
Rodney
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager, el 15 feb. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Terrible
Seth
Viaje de negocios
30 ene. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel from Hell
Horrible from start to finish Clerks were rude . There was trash piled up in the hallway the room wasn’t clean. And the shower nor the sink would drain . They also took it upon themselves to deactivate our room key and check us out at 9:00 am and check out is 11:00 am . Never would I stay there again nor would I recommend they should be closed down permanently.
Seth
Se hospedó 1 noche en enero de 2023
Respuesta de General Manager, el 14 feb. 2023
Dear Seth,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,
8/10 Bueno
Cliente verificado
22 ene. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and safe
Always stay here when we come to Tulsa, good rates, people always nice, we get up early, wish the breakfast was available before 7, but not a deal breaker.
Cliente verificado
Se hospedó 1 noche en enero de 2023
Respuesta de Sophia CSR, el 22 ene. 2023
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
6/10 Aceptable
Teresa
20 ene. 2023
Le gustó: Limpieza y comodidad de las habitaciones
There was no breakfast they had one piece of toast and some oatmeal that did not look very appetizing. I and the young man that checked me in did not like his job did not want to be there. It was kind of rude. I was an inconvenience to him.
Teresa
Se hospedó 1 noche en enero de 2023
Respuesta de Sophia CSR, el 22 ene. 2023
Hi Teresa,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
6/10 Aceptable
John
16 ene. 2023
John
Se hospedó 3 noches en enero de 2023
Respuesta de Sophia CSR, el 18 ene. 2023
Hi John,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.
6/10 Aceptable
Chelsea
Viaje en pareja
2 ene. 2023
Le gustó: Servicio y personal
Picture of the inside of the facility would have been nice
Chelsea
Respuesta de Sophia CSR, el 8 ene. 2023
Hi Chelsea,I am sorry that we fell short of meeting your expectations and providing you with exceptional service. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.
2/10 Terrible
Tiffany
1 ene. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms were very dirty. The first room there was stains all over both beds. we had to move rooms three times one room the shower didn’t even work. We will never stay here again
Tiffany
Se hospedó 1 noche en diciembre de 2022
Respuesta de Sophia CSR, el 8 ene. 2023
Hi Tiffany,I would like to personally apologize for the issue you faced regarding cleanliness and other issues during your stay with us. The moment we read our guest's review we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness we will put in extra effort and inspect each area thoroughly. Hope to serve you better next time.
4/10 Malo
Hoyt
Viaje familiar
28 dic. 2022
No le gustó: Servicios
No shampoo, soap or cups. No tv remote
Hoyt
Se hospedó 1 noche en diciembre de 2022
Respuesta de Sophia CSR, el 30 dic. 2022
Hi Hoyt,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
6/10 Aceptable
Susan
Viaje familiar
27 dic. 2022
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Hotel was dirty, staff was difficult to find. Carpeting was old and in poor repair
Susan
Se hospedó 1 noche en diciembre de 2022
Respuesta de Sophia CSR, el 28 dic. 2022
Hi Susan,Your feedback helps make us better, and we really appreciate you taking the time to share. We appreciate your alerting us to the issues you experienced with your accommodations. We have mentioned these items to the appropriate departments, and we are working on resolutions. We are sorry if you were inconvenienced in any way, and we hope you'll stay with us again whenever your travels bring you to this area.
4/10 Malo
Ray
18 dic. 2022
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yuck
Employees were very rude, and elevator, and 2 of the three exits were broke. No toilet paper in room. And smells like death in the entire place
Ray
Se hospedó 1 noche en diciembre de 2022
Respuesta de Sophia CSR, el 19 dic. 2022
Hi Ray,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues such as the rude staff, unpleasant smell, and broken elevator have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.
4/10 Malo
Tracy
Viaje en grupo, Viaje familiar
13 dic. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place was FILTHY...from the hallway carpets to the inside of the rooms. We looked at 10 or 12 rooms before we found one that was just gross and filthy. Roach egg sacks and feces, food left in the sinks & microwaves, stained sheets, body & head hair all over the pillowcases and bathrooms. IT WAS RIDICULOUS!!! Andrea at the front desk was FULL of excuses and passing the buck. She called her manager and was suppose to get my $100 deposit back immediately. It's not happened yet. I wouldn't want my name associated with this hotel at all if I were you.
Tracy
Se hospedó 1 noche en diciembre de 2022
Respuesta de Sophia CSR, el 16 dic. 2022
Hi Tracy,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are investigating your feedback to take committed steps to rectify them and ensure this does not happen again.
4/10 Malo
Cliente verificado
Viaje familiar
28 nov. 2022
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Breakfast had few options. Just toast and cereal. No butter. No sugar.
The bed was uncomfortable.
The front desk has a bell for service. Staff didn't seem present.
I guess you get what you pay for.
Cliente verificado
Se hospedó 2 noches en noviembre de 2022
Respuesta de Sophia CSR, el 29 nov. 2022
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. Please do not hesitate to contact us directly regarding your experience.
4/10 Malo
john
Viaje en pareja
27 nov. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is filthy it’s like they don’t clean I was on the second floor in the hallway carpet does it look like it was clean in a week I would not recommend this hotel unless you’re just trying to save money I would spend a few extra dollars and Stay somewheres else
john
Se hospedó 1 noche en noviembre de 2022
Respuesta de Sophia CSR, el 28 nov. 2022
Hi John,We are very sorry to hear about the inconvenience caused by the cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
4/10 Malo
Jessie
21 nov. 2022
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Breakfast was a joke. No toiletries at all in the room. Had to call front desk to get toiletries. fire sensor was hanging off a power wire in the wall and was covered with a plastic bag. Had no problem with staff they were nice.
Jessie
Se hospedó 2 noches en noviembre de 2022
4/10 Malo
Amanda
Viaje familiar
13 nov. 2022
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great Staff; Building Not Maintained
Spend the extra money and stay somewhere else. I will say the staff we meet were excellent and friendly. Unfortunately, the property is not maintained. There was a lot of dust on the top of the bedframe. The carpet in our room was extremely stained and pulling off the wall. We didn't dare walk barefoot. The breakfast was a joke. The option was fruity pebbles or two pieces of bread left in the bag for toast. I will say for being next to a highway the inside of the building is very quiet.
Amanda
Se hospedó 2 noches en noviembre de 2022
Respuesta de Sophia CSR, el 14 nov. 2022
Hi Amanda,Thank you for sharing your review. We are glad you liked our friendly staff. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
6/10 Aceptable
Czer
Viaje familiar con niños
31 oct. 2022
No le gustó: Servicio y personal y servicios
I like what it has in the room (sink, microwave, refrigerator and etc.). What I don't like is that "breakfast" has nothing except a little jar of milk and kids' cereal.
Czer
Se hospedó 1 noche en octubre de 2022
Respuesta de Sophia CSR, el 3 nov. 2022
Hi Czer,We appreciate your review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. Your concern regarding the breakfast has been noted and forwarded to our team for improvement. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
2/10 Terrible
David
Viaje de negocios
29 oct. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like nothing about my stay there!!! They were rude, lied about what room has or what u can get. For thier breakfast i was only offered dry cereal for a grab and go breakfast. Which im allergic to milk and was told it was all they have and thats it. My room was filthy. With pubic hair in tub and on bottom sheet with stains all over the bedding. The floor was filthy and hadnt even been vaccummed. The halways were un cleaned with trash on floor. My door was all bent in at lock were it had been pried open. For any unbelievers i have pictures it was nasty. I ended up sleeping for a hour in the chair
David
Se hospedó 3 noches en octubre de 2022
Respuesta de Sophia CSR, el 30 oct. 2022
Hi David,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.
2/10 Terrible
Cliente verificado
Viaje de negocios
28 oct. 2022
No le gustó: Limpieza y servicio y personal
Unclean Rooms
The first room given to me was not clean and bedding was not clean. Requested a second room and the second room was also dirty. At this point I chose to leave the hotel and go to another hotel. Management would not return my money for the stay.
Cliente verificado
Se hospedó 1 noche en octubre de 2022
Respuesta de Sophia CSR, el 30 oct. 2022
Dear Guest,I would like to personally apologize for the issue you faced regarding cleanliness during your stay with us. The moment we read our guest's review we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness we will put in extra effort and inspect each area thoroughly. Hope to serve you better next time.
10/10 Excelente
Vincent
25 oct. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The service at the front desk was some of the best I have ever seen! The lady who checked me in and the young gentleman during the night made sure I was taken care of and rested for my flight. Best service ever!
Vincent
Se hospedó 1 noche en octubre de 2022
Respuesta de Sophia CSR, el 27 oct. 2022
Hi Vincent,We appreciate your review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
8/10 Bueno
Mason
24 oct. 2022
Mason
Se hospedó 1 noche en octubre de 2022
Respuesta de Sophia CSR, el 25 oct. 2022
Hi Mason,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.
10/10 Excelente
damon
Viaje de negocios
19 oct. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
damon
Se hospedó 1 noche en octubre de 2022
Respuesta de Sophia CSR, el 20 oct. 2022
Hi Damon,A hearty thanks for the marvellous rating. It would be more appreciable if you can write about your experience in detail, and help our future guests to make their choice. Hope to see you soon for your next stay!
8/10 Bueno
Cliente verificado
16 oct. 2022
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Lady at check in was so very nice
Cliente verificado
Se hospedó 1 noche en octubre de 2022
Respuesta de Sophia CSR, el 17 oct. 2022
Dear Guest,Receiving compliments for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
10/10 Excelente
Steven
Viaje familiar
13 oct. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Steven
Se hospedó 1 noche en octubre de 2022
Respuesta de Sophia CSR, el 14 oct. 2022
Hi Steven,Thank you so much for the positive rating. We are delighted with your decision to stay with us and your awesome rating is bound to put a smile on all our faces. We hope to remain your property of choice when you are next in the vicinity.
10/10 Excelente
Douglas
Viaje en grupo
9 oct. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean rooms and friendly staff.
Douglas
Se hospedó 2 noches en octubre de 2022
Respuesta de Sophia CSR, el 17 oct. 2022
Hi Douglas,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our team take pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. Our team look forward to serving you again here.
6/10 Aceptable
Chase
Viaje en grupo
4 oct. 2022
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was pretty nice I was out of the hotel most of the time.
Chase
Se hospedó 3 noches en septiembre de 2022
Respuesta de Sophia CSR, el 4 oct. 2022
Hi Chase,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels so that you can see our continuous improvement.
4/10 Malo
Estella
Viaje en grupo, Viaje familiar
3 oct. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had bugs in our room, no coffee pot, no breakfast, overall didn't feel very safe.
Estella
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sophia CSR, el 3 oct. 2022
Hi Estella,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are investigating your feedback to take committed steps to rectify it and ensure this does not happen again.
8/10 Bueno
Gary
Viaje de negocios
20 sept. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hi Garry,It sounds like you had a refreshing stay. We are glad to hear that we exceeded your expectations by providing a clean room, friendly staff, and a convenient location. Thank you for your stay as well as your feedback. We look forward to your stay again with us!
2/10 Terrible
David
Viaje en pareja
25 ago. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lied about Continental breakfast and the pool was closed but not mentioned on the webpage and bed was so soft I didn’t I didn’t sleep for 2 days very poor property to stay at
David
Se hospedó 2 noches en agosto de 2022
Respuesta de Sophia CSR, el 26 ago. 2022
Dear David,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are investigating your feedback to take committed steps to rectify it and ensure this does not happen again.
6/10 Aceptable
Michael
23 ago. 2022
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Michael
Se hospedó 1 noche en agosto de 2022
Respuesta de Sophia CSR, el 24 ago. 2022
Dear Michael,Thank you for staying with us. We would love to know more about your experience. So, our team can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels so that you can see our continuous improvement.
6/10 Aceptable
Shelly
15 ago. 2022
No le gustó: Limpieza
Get what you pay for
The longest check in and check out we have ever experienced. The room had stained up carpet and marker all over door. Was someone’s used bar soap left on top ledge of shower.
Shelly
Se hospedó 1 noche en agosto de 2022
Respuesta de Sophia CSR, el 16 ago. 2022
Dear Shelly,
Thanks for letting us know about your experience. Glad you liked our great price. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
6/10 Aceptable
Ryan
Viaje familiar
1 ago. 2022
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Ryan
Se hospedó 1 noche en julio de 2022
Respuesta de Sophia CSR, el 2 ago. 2022
Dear Ryan,
Thank you for staying with us. We are glad you had an awesome stay here and we appreciate your 6-star rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
6/10 Aceptable
John
Viaje en pareja
28 jul. 2022
No le gustó: Servicios
Friendly staff, room clean and quiet.
Pool was empty. Breakfast selection and variety very limited.
John
Se hospedó 1 noche en julio de 2022
Respuesta de Sophia CSR, el 29 jul. 2022
Dear John,
Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
4/10 Malo
George
18 jul. 2022
George
Se hospedó 3 noches en julio de 2022
4/10 Malo
Shimiron
16 jul. 2022
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Very disappointed overall
As soon as we opened the door the main light was burnt out and wouldnt turn on. The room was about 100 degrees. There was a problem with the toilet and it would run for a really long time. There was a hole poked straight thru the front door of the microwave. Which could have been really dangerous if we had tried to use it. Someone had taken the door peephole out and you could literally look straight into the room from outside in the hallway. And the overall condition of the room in general was pretty poor.
Shimiron
Se hospedó 1 noche en julio de 2022
Respuesta de Sophia CSR, el 16 jul. 2022
Dear Shimiron,
Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.