Alberca
Ver disponibilidad

Opiniones de Casa Selva de Luz

3.5 out of 5
Casa Selva de Luz
Carretera Tulum Boca Paila Km 8.5, Tulum, QROO

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 4 de 16 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 3 de 16 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 16 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 16 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 16 opiniones" "

6.2/10

Limpieza

6.2/10

Servicio y personal

5.4/10

Servicios

6.2/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy agradable, muy bien ubicado y el lugar es preciosos, el personal es muy amable.
Se hospedó 5 noches en octubre de 2017
Respuesta de luca, el 25 nov. 2017
gracias

4/10 Malo

Benjamin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel malito
la verdad me dejo mucho que desear, se escuchan todos los ruidos , no hay intimidad, 3 de las paredes son fa mallas que se tapan con mambu , nunca fueron a hacer la limpieza en los dias que estuvimos se meten mucho los mosquitos y al no tener mas que un ventilador se acumula el calor la luz es por medio de una bateria (o algo asi nos explicaron) y te piden usar al minimo en la noche la luz para que no se apage el ventilador....
Se hospedó 3 noches en octubre de 2017
La casa es una casa ecologica, no es hotel, usamos paneles solares para la electricidad y toda esa información aparece en nuestra descripción, al momento de ver las características del lugar. La reserva fue por un apartamento privado y a diferencia de un hotel, la casas privadas cuentan con el servicio de limpieza a petición del huésped y con un costo adicional.

10/10 Excelente

Kyle

Le gustó: Limpieza, servicios, condiciones de la propiedad
Armando the manager was excellant. Very good customer service

2/10 Terrible

Jennifer, Vancouver, BC

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
SUPER UPSET! This was by far the most misleading, false advertising, fraudulent “hotel” posting I’ve seen to date. We booked this “hotel” during our stay in tulum, and had no idea where it was located for almost 3 hours. Only after speaking to locals (who also had no clue where it was) we stopped at what the address it was supposed to be and knocked on the door of an empty building to see if it was the right place. Mind you There’s absolutely no signage of this hotel in sight. After knocking on the door we were told our room was not ready yet. We came back to checkin and walked around some garden and a deep backyard where the sign finally for this “hotel” was. We were led up to the suite only to be in absolutely shock. The “room/hotel/suite” looks absolutely nothing like what was posted, advertised or shown. There was an uneven stairway with no handrail (super hazardous. My 5 year old nephew fell trying going up) leading up to the “bedroom” which was furnished with 3 beds, unsanitary conditions, and no doorways. Overall, this was just a nightmare of a booking and will be filing a dispute with this host/listing.
Se hospedó 1 noche en enero de 2021

10/10 Excelente

C

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2020
Respuesta de Jessica, el 22 mar. 2020
Thanks for staying with us, hope you come back soon!

6/10 Aceptable

adrian e.

Pretty decadent stay by beach
The stay was as expected but the WiFi was out most of the time as well as issues with electricity an toilet. Overall convenient spot but not inconvenient circumstances.
Se hospedó 6 noches en febrero de 2020

8/10 Bueno

karine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bonne adresse d ecolodge à Tulum avec piscine
Bonne adresse a Tulum avec vue sur la canopee. Propre, grande chambre avec cuisine et terrasse. Piscine propre et agreable Parking tres pratique Wifi correct Pas de climatisation, il faudrait 2 ventilateurs par lit au lieu d.un
Se hospedó 1 noche en agosto de 2019
Respuesta de Jessica, el 1 sept. 2019
Dear guest, thanks for staying with us. If you wanted an extra fan you could have asked for it and we would be delighted to help you. In any case thanks for the comments, we are working to be better.

8/10 Bueno

Thomas, Detroit, MI

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
It is what it says that it is, I will say that. In my opinion, an accommodation such as this appeals to a very specific kind of traveler. If you want an authentic Tulum, Mexico lodging then this will probably be for you. What I mean by authentic is no A/C, few amenities, and feeling at peace with the surroundings. It is a nice apartment for non-discerning guest that is looking for quiet and probably wants to cook meals and explore. There isn't beach access and you will have to find transportation anywhere you want to go. Walking is an option if you don't mind a busy,narrow beach road with cars, bikes, pedestrians, and people hanging out in the street. It is secluded, and hard to find so if you are coming from the airport (2hr drive) get the shuttle from the host. Like I said, specific taste for a stay like this.
Se hospedó 6 noches en noviembre de 2018
Respuesta de Staff, el 19 nov. 2018
Thanks for your comments.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
A little misleading - the hotel is not on the beach; you have to cross the road and go into another hotel (and pay) if you want to use the beach. The closest public beach is 1km walk. The beaches also had lots of rotting seaweed (August 2018) which made it very unpleasant. The only way to get around in this area is taxis which are not cheap. The room had no windows just nets which meant it was extremely hot and noise from other guests could be heard during the night. There were lots of mosquitos around the hotel and in the room, despite us using the mosquito nets, spray and coils provided. The shower had poor pressure and no hot water so we didn't even bother to use it and just showered at the pool. The pool was lovely though and the staff were helpful and friendly with great English! Unfortunately I didn't feel like this hotel was worth the price we paid. Next time I would look at staying in the centre of Tulum as everything we did was in the town.
Se hospedó 3 noches en agosto de 2018
Respuesta de Hi (:, el 9 mar. 2019
Hello, I'm sorry to hear you had trouble, but if there was no hot water you could have told us to take care of it, and well, about everything else, it's not on our possibilities to change it, although thanks for your comments.

4/10 Malo

Erik, CDMX

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
A real disapointment
When we booked the room we found a description that said that the place was located 0,1 km from the Beach, what they didnt mention was that the beaches are private ones. The girl in the front desk told us that there where a public beach 1 km from the place. Well, no one knew about it, not even her collegues. The kitchenware where very filty. No lights at night so it was an adventure to get to the room by night,
Se hospedó 2 noches en septiembre de 2018
Respuesta de Staff, el 7 mar. 2019
We're sorry you had a rough time, but you could have told us to make something to make you feel better, instead you decided to leave without saying a thing so we didn't know what happened.

10/10 Excelente

josh, chicago, il

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
If it’s what you’re looking for, you’ll love it
It wasn’t a great experience. As a disclosure, i have to say if this kind of experience is what youre looking for, its it. If you want a brand new hotel, with state of the art amenities, you will not get it. However if you want the intimate, off grid style, 100%
Se hospedó 5 noches en febrero de 2018
Respuesta de nat, el 9 mar. 2018
thanks

2/10 Terrible

Emmanuel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2017
Respuesta de nat, el 9 mar. 2018
what was the problem

4/10 Malo

Kat, New York

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No hot water for more than 24 hours
The owners wrote me an email prior to our stay asking to message them via WhatsApp letting them know when we would arrive. I responded to that email and wrote them via the WhatsApp several times with no response for the duration of our 5 night stay. No one was at the residence when we arrived and it was not clearly marked, making it difficult to find. Additionally the gas was out when we arrived, which meant no hot water, stove, or refrigerator. We were told this would be fixed at 7am the next morning but was not fixed until late afternoon. The manager offered to buy us ice cream to make up for it and told us to tell the ice cream place where we were staying to claim this. When we went to get our free ice cream, the person working the ice cream store was not familiar with where we were staying. The drain in the shower did not drain properly. Someone put a pole behind our tire when parked in the parking lot at one point. Luckily we caught that or else would have ended up with a flat tire.
Se hospedó 5 noches en febrero de 2018
Respuesta de casa selva de luz, el 26 feb. 2018
Gracias por sus comentarios. Haremos nuestro mejor esfuerzo para mejorar cada punto mencionado.

8/10 Bueno

Johan

Le gustó: Limpieza
Paradise Tulum
Tulum är underbart och så vackert! Huset vi hyrde var i all enkelhet vilket också har sin charm. Självhushåll för 3 pers, bra sängar, terass, gasspis, kylskåp, dusch mm. Hade dock problem med en högljudd generator som lät hela natten. Närhet till havet och ett härligt utbud av restauranger i en fantastisk natur av djungel och lugn atmosfär. Gillar man vattensporter, spa retreats, mat och lata dagar vid stranden så är Tulum perfekt. Det fanns även många bra utflykter i närheten. Paradiset!!
Se hospedó 11 noches en enero de 2018
Respuesta de Nathalie, el 6 feb. 2018
thanks for your words. we have fixed the generator noise problem. thanks

6/10 Aceptable

Di, New Jersey

Cute hotel next to jungle
Everything was good, place is safe, people friendly.
Se hospedó 5 noches en enero de 2018
Respuesta de Respuesta, el 24 ene. 2018
Gracias por sus comentarios.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Schlechte location, kein warmes Wasser, Basic!
Tulum ist teuer, aber da empfiehlt es sich etwas mehr zu bezahlen und direkt am Strand zu sein. Unterkunft liegt in 3. Reihe und ist schwierig zu finden. Kein warmes Wasser (sehr kompliziert mit Solarstrom etc., hat aber nicht wirklich funktioniert). Generatorlärm nachts bringt einen um den Schlaf. Frühstück ist Selbstversorgung. Wer es basic mag, der kann sich das antun. Allerdings ist für mich das wichtigste einer Unterkunft: Eine geruhsame Nacht und eine heiße Dusche am Morgen -beides hier nicht möglich.
Se hospedó 2 noches en diciembre de 2017
Respuesta de Respuesta, el 22 ene. 2018
Gracias por sus comentarios,