The property was very pleasant, however the staff member working on Sunday morning was rude and arrogant and needs to brush up on her phone manner, she was not prepared to assist in anyway, we were offered an extended nights stay by email , and when we asked to extend over night, we were told it was not possible that we had to check out and pay an additional $60 for late check out. Also there was guests there who were swearing and very noisy into the early hours of the morning and no-one who you could report this to the phone rang out with no diverted number to contact.