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Opiniones de Big4 Tweed Billabong Holiday Park

3.5 out of 5
Big4 Tweed Billabong Holiday Park
30 Holden Street, Tweed Heads South, NSW

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 74 de 112 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 28 de 112 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 112 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 112 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 112 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Charlotte

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed in the new Duranbah cabins - extremely clean and spacious for 6 people (would struggle with 8) but missing some amentities which would have bettered the experience! - clock - paper towels/tissue box - salt and pepper rather than hundreds of biscuits! - full length mirror - tables fit 8 people however couch/living space barely fits 4 park activities were fantastic and would recommend for families!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Chris Clark, el 28 nov. 2023
Thank you Charlotte, it's fantastic to hear you enjoyed your time with us. Thanks for the feedback about the paper towel, tissues and salt and pepper, we will definitely take it onboard.

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Chris Clark, el 28 nov. 2023
Thank you Jason! Please come back and see us again soon

10/10 Excelente

Jessica

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Jacinta

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We absolutely recommend this place to families! We came with our children ages 1 and 4 and they had the best time! Plenty to do with the kids and the cabins were spacious and relaxing!
Se hospedó 2 noches en junio de 2022

6/10 Aceptable

Lyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Lovely grounds - - great for kids. Staff very friendly. We stayed in a Cabarita Villa. Bed very uncomfortable .-kitchen area way too small even for 2 let alone 5. Great for caravaners, Villlas over priced.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Park Manager, el 17 mar. 2022
Thanks for taking the time to comment Lyn. We appreciate your feedback.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kids loved the park and facilities, nice and quiet but lots to do. Staff were very friendly and lots of nice touches like arrival gift.
Se hospedó 2 noches en febrero de 2021
Respuesta de BIG4Tweed, el 11 feb. 2021
Thanks for the great feedback! We're so pleased to hear that you and your family had such a wonderful stay! We hope to see you again soon.

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The property was very pleasant, however the staff member working on Sunday morning was rude and arrogant and needs to brush up on her phone manner, she was not prepared to assist in anyway, we were offered an extended nights stay by email , and when we asked to extend over night, we were told it was not possible that we had to check out and pay an additional $60 for late check out. Also there was guests there who were swearing and very noisy into the early hours of the morning and no-one who you could report this to the phone rang out with no diverted number to contact.
Se hospedó 2 noches en febrero de 2021
Respuesta de BIG4Tweed, el 11 feb. 2021
Hi there, Thank you for taking the time to provide your feedback following your recent stay with us. I'm terribly sorry to hear that our high standards of service were not met during your stay and that we failed to assist you in your request to extend. This is most disappointing to read. Please be assured that we are addressing this with our entire reception team to ensure that it does not happen again. I'm sorry to hear that you also had issues with noise from fellow guests. We do have an after hours number listed on the gate code hand out. Was this the number you tried to ring, or our reception number? Once again I do apologise for the issues experienced during your stay and I appreciate the feedback. Warm regards, Julia

10/10 Excelente

Christine

Le gustó: Limpieza y comodidad de las habitaciones
Great position in Tweed Heads, close to the river for morning walks as well as five minutes into the heart of Tweed Heads. We enjoyed our first visit to Tweed Heads and the Big 4 made everything easily accessible.
Se hospedó 3 noches en agosto de 2020
Respuesta de Park Manager, el 17 mar. 2022
Thanks so much for your comments Christine

10/10 Excelente

Brooke, Coffs Harbour

Viaje familiar
Le gustó: Limpieza
The Kids had a fantastic few days! Cheap hire for additional extras, easy to get around and friendly staff. They were happy to allow a late check out and we happily took it :) We had a Successful family holiday due to a family friendly location
Se hospedó 2 noches en junio de 2020

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No plug for a spa bath and needs a good clean of the patio but otherwise great.
Se hospedó 2 noches en febrero de 2020
Respuesta de Leisa, el 3 mar. 2020
Thanks so much for your 5 out of 5 on your recent stay. It was disappointing to hear you didn't have a plug for the spa, our apologies, that should of definitely been noticed when cleaning and replaced. We hope to see you again.

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We absolutely loved our stay, it felt safe and welcoming, lots to do for the kids, big enough to not get bored but small enough to get around easily. Will definitely be back. Thankyou
Se hospedó 2 noches en septiembre de 2019
Respuesta de Leisa, el 11 sept. 2019
Thanks so much for your 5 out of 5 score and fantastic comments on our park. It sounds like you and the family had a great time, we're so pleased to hear you'll be back to visit us again.

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pools and water park and coffee shop were fantastic
Se hospedó 2 noches en agosto de 2019
Respuesta de Leisa, el 11 sept. 2019
Thank you for taking the time to provide us with your feedback. It was great to see 5 out of 5. We hope to welcome you back for another great stay.

10/10 Excelente

Alyce

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Family stay
Great park with great features we stayed in Jumbuck cabin wish we stayed in a better cabin as kitchen and bathroom very outdated and bunks very hard to make. Also not something I ever considered before but the same towels and sheets for 6 days wasn’t ideal and a charge to replace them was frustrating, and $5 for a load of washing to clean their towels and bath mats annoyed me a bit. Staff were friendly and pools were great.
Se hospedó 6 noches en agosto de 2019
Respuesta de Leisa, el 11 sept. 2019
Hi Alyce, thanks for taking the time to provide us with your feedback and our 10 out of 10 was very pleasing to see. It was a shame to read that you weren't completely happy with your cabin, we do offer a free service clean for stays 7 nights or more, however we are more than happy to give you some fresh towels when needed. My apologies if you were told there was a charge, We hope to welcome you back another time.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good Location, amenities provided are great (even if weather meant we couldn't use them all) Loved the food truck there on Friday night.
Se hospedó 9 noches en junio de 2019
Respuesta de Leisa , el 29 ago. 2019
Thanks for your 5 out of 5 review. We really appreciate it.

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So many childrens activities, great seating around these amentities for adults. All around a fantastic place to stay for families
Se hospedó 2 noches en mayo de 2019
Respuesta de Leisa B, el 7 may. 2019
Thanks so much for the 5 out of 5, we hope to see you again.

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Coolabah Cabins - Just Perfect
We met up with our family from Canada and it was the ideal place for the girls as there was so much they could do. We especially liked the pool area and the fact it had a sun shade over it was fantastic. The birdsong was lovely all day but the noise of the planes and nearby freeway spoilt the atmosphere. We would definitely stay here again.
Se hospedó 2 noches en marzo de 2019
Respuesta de Leisa B, el 7 may. 2019
Thanks so much Wayne, sounds like we were the right match for you and your family from Canada. We look forward to welcoming you back.

8/10 Bueno

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Place for a Family Holiday
What a fantastic holiday. Our grand-daughters, from Canada just loved it. We enjoyed it for just the two of us also. The sound of birds all day was lovely. And seeing the gekos was a bonus. Unfortunately we backed onto the motorway so the traffic was very noisy and also the planes both landing and leaving Coolangatta airport went right over us. It didn't worry us but some people might like peace and quiet. The cabin we had gave us a TV in the lounge and one in the bedroom which was great if you needed to amuse the kids. The WiFi was not good here but managed to check in occasionally while out. We were on holiday after-all!!
Se hospedó 7 noches en marzo de 2019
Respuesta de Leisa B, el 26 mar. 2019
Hi Wayne, thank you for your wonderful review, we're so pleased to hear you had a fantastic holiday, our park certainly has a nice variety for adults and children alike. We hope to see you again.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thoroughly enjoyed our stay, facilities very comfortable, close to Tweed City, Tweed Heads, Coolangatta and Surfers Paradise. Also Tweed Hospital which was the reason we were there. Loved the pool and area. Intend to stay again in the future, all very comfortable.
Se hospedó 11 noches en marzo de 2019
Respuesta de Leisa B, el 19 mar. 2019
Thank you for the wonderful feedback, hope to see you again.

10/10 Excelente

debra, tweed heads

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great for the whole family. My twin granddaughters loved everything
Se hospedó 3 noches en noviembre de 2018
Respuesta de Leisa B, el 19 mar. 2019
Thanks Debra, we so pleased to hear that.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was close inside the park, the staff were super friendly.
Se hospedó 3 noches en octubre de 2018
Respuesta de LeisaB, el 23 oct. 2018
Thanks for your review, we're pleased you found our staff super friendly. Hope to see you again another time.

10/10 Excelente

Jess

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Matilda cabin was great and the park had so much to do for the kids
Se hospedó 2 noches en septiembre de 2018
Respuesta de LeisaB, el 23 oct. 2018
Thanks for the 5 out of 5 review Jess, sounds like the kids had fun.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Budget Bansia cabins
Clean tidy accommodation in an excellent park, features such as waterslides and billabongs made it a very enjoyable option !
Se hospedó 5 noches en abril de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Hire equipment
Older people were complains about children on scooters and bikes!! And we went to hire equipment at 3:30 but got told we were to late so that was disappointing.
Se hospedó 2 noches en febrero de 2018

10/10 Excelente

brooke, brisbane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We took my son for his 7th birthday and he was amazed he loved the whole park
Se hospedó 2 noches en noviembre de 2017

8/10 Bueno

Ihsaan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice camping ground
Kids liked the slides and pool friendly reception from england
Se hospedó 2 noches en noviembre de 2017

10/10 Excelente

Melanie, brisbane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
So much to do. All hires are reasonable prices
We had a great time. The kids loved it. The only downside was there were quite a few smokers.
Se hospedó 2 noches en octubre de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great family accommodation with loads of activities for the whole family. Fantastic water park for the kids where the adults can sit back & relax.
Se hospedó 2 noches en septiembre de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect family holiday
Far exceeded expectation. Our whole family thoroughly enjoyed the whole experience.
Se hospedó 1 noche en septiembre de 2017

8/10 Bueno

Cindy, Brisbane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice caravan park with great on site facilities
The cabins were very comfortable and the facilities in the holiday park were brilliant. There was so much for the kids to do and a very nice communal cooking and lounge area. It looked like a 5 star restaurant but was actually the communal facilities. We did get a bit of noise at night in our cabin from the freeway but apart from that they were very comfortable and well decked out. They even had proper bowls to serve dinner (not just the cheapo shallow bowls).
Se hospedó 2 noches en julio de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rooms were clean and comfortable. Facilities were great with plenty to keep the kids entertained so the parents could kick back and relax!
Se hospedó 2 noches en junio de 2017

10/10 Excelente

Sophie, Auckland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Brilliant facilities for the whole family
Stayed with my husband and step-daughter and we all had a great time. The Banksia cabin was compact but had everything we needed, and the park facilities were great, especially the various pools and the water park. Everything was clean and tidy and all the guests and staff were really friendly. Will definitely be coming back again.
Se hospedó 2 noches en junio de 2017
Respuesta de Park Manager, el 17 mar. 2022
Thanks so much for your comments Sophie, we are so glad you enjoyed your stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great family park
We had a large family gathering and it was perfect. Cabins clean and confortable with all facilities required. Note: main bed very comfortable which is not usually the case in holiday parks. Others camped or had campers. All budgets catered for. There is so much for the kids (and adults) to do. 2 pools, canoes, paddle boards, fantastic water slide area, go karts. Several kids playing areas including an under 6 area next to reception. Laundry and bathrooms clean and I think the highlight is a beautiful kitchen and lounge area looking out over the billabong. We've been to many Big 4's and this one certainly passed the 'would we go back' test. Looking forward to our next visit. Finally, thanks to the very helpful staff who all gave excellent customer service.
Respuesta de Park Manager, el 17 mar. 2022
Thanks so much for your great review.

10/10 Excelente

Peter, Brisbane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent family holiday
Great facilities, so much to do - kids (and us!) loved it

8/10 Bueno

elle, Southcoast

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect for family with kids of all ages
Great fun for kids most of all very safe area. Waterpark is my kids favourite.

10/10 Excelente

Le, Melbourne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Family Holiday
Fantastic Holiday Park. Staff were so friendly and helpful. Amazing water park for all ages, great heated pool with another water slide, play arrears and jumping pillow. Lovely communal kitchen and dining area overlooking the billabong. We stayed in the Cooliabah cabin which was great. To sum it up, we all had a ball and who needs waterword with what the park offers!! The kids had so much fun here and slept so well from exhaustion! oh and nearly forgot they also have go carts to power around the holiday park with. Would definitely come back.
Respuesta de Park Manager, el 17 mar. 2022
Great photos Le, thanks for your comments.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lots of fun for the whole family.
Heated pool, a water park and more. What's not to love.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best family holiday we've had
We stayed 5 nights in a Coolabah cabin with our 3 year old & it was very fun & relaxing for all. Great facilities, grounds & location (yes there is aeroplane & hwy noise but you soon get used to it, we didn't end up using the ear plugs we brought with us). Highly recommend for families with young children. Beautiful heated pool & waterslides were a highlight. Resort standard.

8/10 Bueno

Renee, Central Coast NSW

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value for money
Everything about our stay was excellent. Staff super helpful and friendly. We really enjoyed the water park and pool along with the Bbq we had beside the billabong using the camp kitchen.

8/10 Bueno

mp

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Holiday park has buetifull water slides
love swiing pol, water slides, jumping jelly On negative- located directly under flight path
Respuesta de Park Manager, el 17 mar. 2022
Thanks for your comments about your stay, we appreciate your feedback.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean and comfortable cabins. The park offered so many water activities for the kids to be entertained. 'Mt Warning' waterslides were fabulous.
Mt Warning waterslides
Billabong fun

8/10 Bueno

Glenn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Family friendly facilities!
Loved the water park and other facilities. Extraordinary area of nicely landscaped water slides.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful family facilities. Large kitchen area. Pool, billabong and water park were wonderful

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Rachel, Brisbabe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Family haven
Wonderful little spot for families. We have a young family and had lots of things to amuse them, even without leaving the park!!

8/10 Bueno

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Kids throughly enjoyed pools and water park.
We had fun. Enjoyed pool, water park, go carts and kayaks. Our cabin could have been cleaner on arrival - particularly the floors. Also quilt covers on beds didn't appear to have been washed for some time.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect getaway for a family
Exalent place to stay with family and friends for a getaway

10/10 Excelente

mark, sydney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Easy, functional and fun!
Perfect for my weekend away with my sons..................

6/10 Aceptable

Khang, Australia - QLD - Brisbane

No le gustó: Limpieza
Facilities: Everyday; Value: Average price; Service: Basic; Cleanliness: Dirty; There is no a separated walkway from car road

10/10 Excelente

Karen, Australia - QLD - Brisbane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facilities: Home away from home; Value: Affordable; Service: Outstanding; Cleanliness: Spotless;

6/10 Aceptable

trevor, Australia - QLD - Regional QLD

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal