Lobby
Ver disponibilidad

Opiniones de Novotel Ulaanbaatar

3.5 out of 5
Novotel Ulaanbaatar
Baga Toiruu 6, Th Khoroo, Ulaanbaatar

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 38 de 64 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 18 de 64 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 4 de 64 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 64 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 64 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Samy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Is ok
Se hospedó 2 noches en julio de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

8/10 Bueno

Carlos

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bien pero puede mejorar
En general es buen hotel, sólo que cuando recibí la habitación había un olor raro en el baño. El personal que me atendió al hacer el check-on parecía no saber a cerca de mi reservación. Creo que debería haber alguien que domine el inglés siempre ya que ese fue uno de los principales problemas de comunicación. El desayuno en el hotel está bien pero se sentía desangelado.
Se hospedó 2 noches en mayo de 2022
Respuesta de Henric, el 18 sept. 2022
Dear Valued GuestNaranThank you for your kind review.Please come again.Warmest regards.Novotel team

8/10 Bueno

Carlos

Se hospedó 1 noche en mayo de 2022
Respuesta de Henric, el 18 sept. 2022
Dear Valued Guest CarlosThank you for your kind review.Please come again.Warmest regards.Novotel team

10/10 Excelente

Keisuke

Se hospedó 4 noches en febrero de 2024
Respuesta de Daisy.G Director of Sales and Marketing, el 17 abr. 2024
Dear KeisukeThank you for your 5 out of 5 rating! We're delighted to hear you had a wonderful experience at Novotel Ulaanbaatar. We look forward to welcoming you back soon.Thank you

10/10 Excelente

Munhi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024

8/10 Bueno

Bruce

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Jayoung

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
조식은 메뉴가 조금 부족했어요
Se hospedó 7 noches en noviembre de 2023

8/10 Bueno

Simon

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Kin Wang, Kowloon

Se hospedó 2 noches en octubre de 2023

4/10 Malo

Hiromi

Viaje en grupo, Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Heating was supposed to be turned on in October, but was not fully functional. Once late at night (3 people) and once early in the morning (1 person) came to my room suddenly without notice (door was opened with a card key). I did not let them into my room. I checked with the hotel and they said that the staff went to my room to check the heating, which is only done late at night, but it was very scary.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Satoko

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
暖房が壊れており、同行者の部屋に深夜および早朝にいきなりスタッフが入ってきたことを聞いて驚きました。鍵とチェーンはかけて寝た方が良さそうです。それ以外はとても良いホテルです。
Se hospedó 7 noches en septiembre de 2023

10/10 Excelente

Dennis, Torrance

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the best places to stay in Ulaanbaatar. New and modern rooms and common areas. Walk me to many good restaurants.
Se hospedó 3 noches en agosto de 2023

2/10 Terrible

Ferdinand Baje, FPO

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 9 noches en septiembre de 2023

10/10 Excelente

Wonkyung

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
close to the center
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

eui chang

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

8/10 Bueno

Rosanna Claudia

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

10/10 Excelente

SEUNGMIN

Se hospedó 1 noche en agosto de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

8/10 Bueno

SEUNGMIN

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
좋아요! 만족!!!
깨끗하고 너무 좋아요. 수영장 물이 너무 차갑긴한데 게르생활하다가 수영장이라니 그저 감격일뿐......... 시내에서 살짝 멀지만 걸어다니기 좋아요. 주변구경하면서 다니니까 외려 더 좋은 느낌도 있었음. 1층 식당 음식 짱 빨리 나오고 맛있고 좋아요. 좋습니다!
Se hospedó 1 noche en agosto de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

6/10 Aceptable

Masahiko

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
部屋のメイクの札を掛けて外出しましたが、夜遅く戻ったらメイクされておらず、タオルの交換をフロントにお願いしたのに、持って来るのに20分近くかかり、あの間シャワーい入れませんでした。
Se hospedó 1 noche en agosto de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

10/10 Excelente

TOMOKO

Se hospedó 6 noches en agosto de 2023

10/10 Excelente

Badamkhorloo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en agosto de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

10/10 Excelente

michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was good . Specially all the staff was very kind and helpful.
Se hospedó 5 noches en agosto de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

10/10 Excelente

Beat

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel with friendly staff
Se hospedó 1 noche en julio de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel , pleasant staff
Came with 22 athletes from Canada . Great experience
Se hospedó 1 noche en julio de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

10/10 Excelente

Lawrence

Viaje en grupo
Ac broken. Road construction in front of hotel 24 hrs
Se hospedó 2 noches en julio de 2023
Respuesta de Henry, el 8 sept. 2023
Dear Valued Guest Thank you for your kind review. We will try our best to improve the language of our staff. Please come again. Warmest regards. Novotel team

10/10 Excelente

Junichiro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
전반적으로 굿
방 깔끔함. 뷰 좋음. 수영장 층이 약간 당혹스러워서 이용할까 말까 하는 고민이 듬.
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Byungkug

Se hospedó 1 noche en mayo de 2023
Respuesta de MJ, el 11 may. 2023
Dear Byungkug,Thank you for your review. Looking forward for your next stay with us.

10/10 Excelente

Gillian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
After a long trip round Mongolia, the hotel was a welcome retreat. The front desk staff were very helpful. The bed plus pillows were amazing. Great shower too. I was also able to get my laundry done quickly at a reasonable cost. I had a lovely dinner in the main restaurant attended to by a very pleasant and efficient waiter.
Se hospedó 1 noche en marzo de 2023
Respuesta de MJ, el 11 may. 2023
Dear Gillian,Thank you for your kind and valuable comment. We glad that, our hotel and staff were helpful and made your stay enjoyable.We looking for your next stay with us

10/10 Excelente

EKATERINA

Se hospedó 3 noches en febrero de 2023
Respuesta de Henry, el 22 may. 2023
Dear Ekaterina ,Thank you for your kind and valuable comment. We glad that, our hotel and staff were helpful and made your stay enjoyable.We looking for your next stay with us

10/10 Excelente

Naran

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Affordable and friendly staff
Se hospedó 3 noches en agosto de 2022
Respuesta de Henric, el 14 sept. 2022
1 week agoDear Valued GuestNaranThank you for your kind review.Please come again.Warmest regards.Novotel team

10/10 Excelente

YOUNGSOO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
노보텔 후기
깨끗하고 좋았습니다. 조식도 좋았구요 객실 온도가 조금 높은것 같고 건조하네요
Se hospedó 3 noches en enero de 2020
Respuesta de Henric, el 18 sept. 2022
Dear Valued Guest YoungsooThank you for your kind review.Please come again.Warmest regards.Novotel team

10/10 Excelente

YOUNGSOO

Se hospedó 3 noches en enero de 2020
Respuesta de Henric, el 18 sept. 2022
Dear Valued Guest YoungsooThank you for your kind review.Please come again.Warmest regards.Novotel team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The rooms are always nice and comfortable. However the pool was a disgusting stagnant looking mess. You could see dead skin cells floating all across the top of the pool along with some spit. It was obvious the filtration system was not working. I was looking forward to some swim time, but I took a look at the pool and there was no way I was getting in there.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Nomgon T., el 16 dic. 2019
Dear Guest, Thank you for staying with us and your feedback. It is our pleasure to hear that our rooms were comfortable. However, it is sad to find that our pool was not in good condition. I sincerely apology for this situation and we will follow up this issue right away. We hope to see you again in Novotel Ulaanbaatar and show our best performance that time.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff very friendly and helpful. Adjustable heating in spacious comfortable room
Se hospedó 6 noches en diciembre de 2019
Respuesta de Nomgon T., el 10 dic. 2019
Thank you for choosing our Hotel and your time spent for the feedback. It was our pleasure to host your stay at our Hotel.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved all of it. Great location. super friendly and helpful staff, modern amenities,
Se hospedó 6 noches en octubre de 2019
Respuesta de Nick, el 17 oct. 2019
Dear Guest, Thank you for rating us. We are proud that your stay was excellent and our service was good. We will do our best to provide same experience for your future stay with us.

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
우선 깨끗하고 시설은 좋았어요. 잠자는 숙소로는 좋아요. 밖에 나오면 편의점이 5분거리에 있어요 CU있어요^^
Se hospedó 3 noches en septiembre de 2019
Respuesta de Nick, el 15 oct. 2019
Dear Guest, Thank you for your feedback and rating us high. We will do our best to to provide excellent service for your future stays.

8/10 Bueno

SANGCHUN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
시내 중안에 있어서 접근성이ㅏ 좋았습니다
Se hospedó 3 noches en septiembre de 2019
Respuesta de Nick, el 15 oct. 2019
Dear Guest, Thank you for your feedback and rating us high. We will do our best to to provide excellent service for your future stays.

10/10 Excelente

JOONHO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
울란바토르 노보텔 후기
도착했는데 제가 예약된 방은 이미 오버부킹으로 다 나가 버려서 다소 혼선이 빚어졌고, 그래도 다행히 방을 업그레이드해 줬습니다. 아침식사 가격대비 꽤 괜찮고 좋았습니다. 수영장도 있다고 들었는데 가보지는 못했습니다. 가성비가 높은 호텔입니다. 청결도도 양호함.
Se hospedó 1 noche en agosto de 2019
Respuesta de Puujee, el 27 ago. 2019
Dear Joonho, We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

10/10 Excelente

Jocelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent.
Everything is excellent. The hotel is new and facilities are nice.
Se hospedó 3 noches en agosto de 2019
Respuesta de Puujee, el 27 ago. 2019
Dear Jocelyn, We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
overall very good stay breakfast was good and staffs were very nice one downside is the A/C - even though with low temperature setting, the room was still moderately warm
Se hospedó 5 noches en julio de 2019
Respuesta de Puujee, el 27 ago. 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. Please accept my sincere apologies for AC. I will share your comments with our team. I am sure that this feedback will help us to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The whole stay was excellent from start to finish. Very friendly and helpful staff, great location, excellent room with excellent view. Choice of restaurants and bars was nice. Food was very good. According to my son, the minibar might have been slightly better stocked , but I was happy with it and don't have any constructive suggestions.
Se hospedó 2 noches en julio de 2019
Respuesta de Daisy.G, el 25 jul. 2019
Dear Guest Thank you for taking the time to write a comment about your experience at the Novotel U;aanbaatar. We are delighted to read that you enjoyed your stay in our Hotel! We always try to do our best to make sure our guests have the best experience while staying with us. I hope we would have a chance to have you as our guest in near future. Sincerely, Delgermurun Gankhuyag Manager

8/10 Bueno

Eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
いつも、コーヒーポットの元のブレーカーが落ちてしまい、朝、お茶が飲めなかった。部屋の電気系統に問題あり。
Se hospedó 4 noches en julio de 2019
Respuesta de Daisy.G-Manager, el 23 jul. 2019
Dear Eric, Thank you for taking your time to leave us a review about your Novotel Experience. I hope we have a chance to have you as our guest in near future. Sincerely, Daisy.G Manager

4/10 Malo

avi

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Did Not honor booking unless i pay entire booking
I booked this through hotels.com and it was booked as pay at hotel. However the hotel was sold out on july 10 and emailed me that they would have to charge me for my stay or cancel my booking which was for 3 days. I though this was very unprofessional since they had my credit card as a guarantee and could charge it had i not shown up. I talked with hotels.com went to the hotel and they all said it was ok, however the hotel still charged my entire stay prior. It is very unprofessional to not honor a booking and threaten to cancel my booking if I dont pay I was traveling and it was very stressful to think i would not have a place to stay which I booked months in advance.
Se hospedó 3 noches en julio de 2019
Respuesta de Daisy.G-Manager, el 22 jul. 2019
Dear Avi, Thank you for taking your time to share your experience of Novotel Ulaanbaatar. We are really sorry that making you any inconvenience about the pre-payment of the booking.Thank you for your support and we are looking forward to the opportunity of welcoming you back should your travels bring you back through Ulaanbaatar in the near future. Sincerely, Daisy.G Manager

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
We paid for the breakfast to be included in the room rate and only ate there the first day - it was so bad that we just decided to go out and purchase breakfast elsewhere. The air conditioner also barely worked so we were sleeping in 27 c degree weather every night (per the room’s thermometer). It was really unbearable for such an expensive and new hotel. We were truly disappointed. The rooms were modern, new and clean but we wouldn’t stay here again, would probably opt for the Blue Sky instead.
Se hospedó 4 noches en julio de 2019
Respuesta de Daisy.G-Manager, el 22 jul. 2019
Dear Guest, We appreciate you taking the time to post comments. it’s always great to hear that our guests review. I have shared your feedback with the team and we have fixed well all the air conditions in the rooms. Thank you for your support and we are looking forward to the opportunity to have you as our guest in the near future. Sincerely, Daisy.G Manager

6/10 Aceptable

Jonghyu

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en junio de 2019
Respuesta de Daisy.G-Manager, el 22 jul. 2019
Dear Jonghyu, We appreciate that you taking your time to post comment. I have shared your feedback with the team and we are looking forward to the opportunity of welcoming you back in the near future. Sincerely, Daisy.G Manager

8/10 Bueno

CHULMIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2019
Respuesta de Daisy.G, el 8 jul. 2019
Dear Chulmin, Thank you for your taking your time to share your experience. Looking forward to welcome you again with our latest products and services. Sincerely, Delgermurun Gankhuyag Manager

10/10 Excelente

Namho

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
New hotel!
It was a good stay for me. The room was clean and neat. The service was also great. Everyone can communicate in English.
Se hospedó 4 noches en junio de 2019
Respuesta de Daisy.G, el 8 jul. 2019
Dear Namho, Thank you for choosing Novotel Ulaanbaatar among many other hotels. We are glad to know that your stay was comfortable and pleased to hear your compliments about our hotel. We are looking forward to have you with us any time. Sincerely, Delgermurun Gankhuyag Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2019
Respuesta de Daisy.G, el 8 jul. 2019
Dear Guest, Thank you for giving us 5 star rate. I hope we would have you as our guest in near future. Sincerely, Delgermurun Gankhuyag Manager at Novotel UB