The overall hotel & my room was very clean. I requested a 2nd floor room when I completed my reservation, but when I checked in I was put on the 4th floor. The front desk employee did his best to accommodate me, but the hotel was fully booked. I was disappointed because I have anxiety with heights and I did not sleep well. Richard that works at the Bistro was so nice & friendly. He engaged in friendly conversation with me while I waited for my breakfast. The food was delicious. The front desk clerk stepped away to help another customer, so Richard stepped in and assisted by checking us out. I was very impressed.