I arrived and had to wait 2 hours at the reception when no one was there. I eventually left and checked in later, but this caused me stress and confusion and wasted part of my day. Then the bathroom broke and smelled like disgusting sewer. The water turned off at one point and we had to contact the reception desk. The man was very nice and gave me his number on WhatsApp, but I had to climb into the electric closet and turn on the power to get the sink running again, and then the bathroom smelled absolutely vile again. The location was great and very close to Rialto and San Marco, but the room experience was not great.