Muchas gracias Oscar por su reseña. Estamos encantados de que haya tenido una estancia agradable en nuestro Hotel y esperamos darle la bienvenida nuevamente en el futuro. Saludos cordiales,

Dear Client, we are deeply sorry to hear that our guest service did not meet your expectations and that you felt our staff has not been efficient and pleasant. Providing an high standard of guest service and giving the best personal attention to all our Guests is our main aim. Unfortunately from your comment it is difficult for the Management to understand which department you are referring to or which specific issue was not handled efficiently and consequently it is hard fto investigate if there has been any lack of service or fault on our side. Our staff usually is appreciated by most of our clients and we have received many positive comments on our staff who is generally friendly and professional. Please accept our apologies for any inconvenience caused and we hope we will have the opportunity to welcome you again in the future and to let you experience a more pleasant stay at PalazzinaG. Kindest regards, The management

Dear Ms. Melodye,Thanks for sharing your experience with us.We are extremely pleased to see everything was up to your liking.We look forward to welcome you back soon!Kind Regards,

Dear Mr. Gilles,Thanks for taking your time to share you experience at Palazzina Grassi.We are pleased to read that you found everything up to your liking. We really hope to welcome you back soon!Kind Regards,

Dear Mr. Taiji,Thanks for sharing your experience at Palazzina.We are extremely delighted to see that everything was up to your liking.We look forward to welcome you back very soon!Kind Regards,

Dear Mr Jason,Thanks for sharing your experience at Palazzina Grassi.We are thrilled to read that everything was up to your liking! Lovely to see you enjoyed our location and the unique design.Looking forward to welcome you back in the near future!Kind Regards,

Dear Robert,Thanks for taking your time to share your feedback.We are glad to read everything was up to your liking.We look forward to welcome you back soon!Kind Regards,

Thank you for your feedback. We are glad to read you had a wonderfuld stay at Palazzina Grassi and hope to welcome you back in the future. Kindest regards,

Dear John, thank you for you beautiful review. We hope to welcome you back in the near future, Kindest regards,

Thank you for sharing a review of your recent experience. Our team here at Palazzina iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

Thank you for taking a moment to share your experience at Palazzina. We are so pleased tohear you found everything up to your liking. We look forward to welcoming you back again soon.

Dear Mauro, thank you for your feedback. We are truly happy you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards,

Dear Marcella, thank you for your feedback. We are truly happy you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards,

Dear Barbara, thank you for your feedback. We are truly happy you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards,

Dear Sophia, thank you for your feedback. We are truly happy you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards,

Dear Nenad, thank you for your amazing review. We look forward to wlecoming you back in the future.

Dear Calogero, thank you for your review. We look forward to wlecoming you back in the future.

Dear Piotr, thank you for your review. We look forward to wlecoming you back in the future.

Dear Olle, thank you for your review. We look forward to welcoming you back in the future.

thank you for your review! hope to welcome you back soon.

Dear Elizabeth, thank you for your kind review. We are really pleased you enjoyed your stay and hope to welcome you back in the future. Kindest regards,

Dear Jeremy, thank you for your review and for staying with us!

Dear Rodrigo, thank you for your review and for staying with us!

Dear Marcell, thank you for your feedback. We hope to welcome you back in the future. Kind regards,

Dear Mei Han,Thank you for taking a moment to share your experience at Palazzina. We are so pleased tohear you found everything up to your liking. We look forward to welcoming you back again soon.

Dear Doron, thank you for such a great review. Hope to welcome you back to Palazzina sometimes in the future. Kindest regards,

Thank you so much for your kind review. It was our pleasure to help you and make your stay in Venice the most special. Hope to welcome you back in the future.

Grazie! Thank you so much!

Grazie!

Thank you for staying at Palazzina and for the positive feedback. Hope to welcome you back in the future. Kind regards,

Liebe Andrea, Vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt im Palazzina verbracht haben und hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,

Grazie Marina per la Sua recensione e per aver colto l'anima glamour ma informale di Palazzina Grassi. Speriamo di accoglierLa nuovamente in futuro. Cordiali saluti,

Dear Michelle, thank you so much for your review and for taking the time to leave a note. It was our pleasure to host you in Palazzina and we are really happy that you appreciated our Staff and rooms. We are sorry that the bar service was not up to the usual standards but we are working on hiring a new bartender. Hope to welcome you back in the future, Kindest regards,

Cher Client, nous sommes désolés de lire que nos chambres n'aient pas été à votre goût. Normalement, nos clients apprécient le décor des chambres conçu par le célèbre designer Philippe Starck avec des couleurs claires et de nombreux miroirs qui rendent nos chambres plus lumineuses, même celles qui donnent sur les petites ruelles étroites typiquement vénitiennes. Nous précisons que la vue de chaque type de chambre est spécifiée dans son descriptif. Nous avons des chambres à différents étages et avec différentes vues dont par exemple des chambres avec une grande terrasse et des suites avec une magnifique vue sur le grand canal, bien loin d'être sombres. Nos prix sont similaires à ceux des autres hôtels 5 étoiles de Venise. Enfin, notre room service est disponible avec un menu dédié 24h/24. Nous sommes également désolés que vous n'ayez formulé aucune réclamation pendant votre séjour en donnant à notre personnel la possibilité de vous proposer une autre solution. Notre personnel est toujours à la disposition des clients pour rendre leur séjour agréable et confortable et pour résoudre les petits désagréments qui pourraient survenir. Nous serions heureux de discuter directement avec vous de tout problème rencontré lors de votre séjour afin que nous puissions continuer à améliorer notre service. Cordialmente, La Direction de Palazzina Grassi

Thank you for taking the time to rate our Hotel. We hope to welcome you back soon. Kindest regards,

Thank you for staying with us!

Dear Maxwell, We do thank you for such a nice feedback received from your side: it’s been great to have you here in Venice on the occasion of your girlfriend’s birthday and we are very pleased that everything went beyond expectations. Venice is such an amazing city that cannot be enjoyed at best without a proper Venetian experience: that is what we strive for in favour of our guests! We hope to have you back to beautiful Italy soon. Kindest regards.