Thank you for your kind words!

Thank you for telling us about your stay Alan, we appreciate that you chose to stay with us and we look forward to seeing you again!

Thank you for the 5/5 stars Ciara, we're happy to hear that we were able to provide you with a great stay.

Thank you for the review Jimmy, we completely agree and hope to have it taken care of very soon!

Thank you for the review, we hope in the future that we can provide a better than average stay for you. Until then, take care.

Thank you for telling us about your stay Christine, we hope to see you again on the other side of our remodel!

Thank you for the review Terry, we hope to see you again in the future when we are through our remodel.

Thank you for the review, we do limit our work on our rooms to lessen the inconvenience on our guests as much as possible and we hope to see you again when we are updated.

Thank you for the review Steven, we have begun our long awaited full remodel and we shall soon transition into a brand new experience here at the Wingate. We hope to see you again soon so that we may better provide for you in the future.

Thank you for letting us know about your stay, we appreciate all of our guests having patience with us as we begin this remodel. We hope in the future you can return and see what all of our hard work here at the Wingate can provide.

We're sorry to hear that you had that experience here at the Wingate. We make sure that our head housekeeper inspects every room once it is cleaned by our room attendants each day. As for any interactions with my self at the desk I only interacted with the older gentleman that checked in this reservation and I reviewed the video footage with audio that does not accurately reflect this review and also a younger gentleman who requested new keys shortly after your arrival. And for the noise experienced, we are under renovations, however I checked our footage and again it does not reflect your review, we limit our work from 930am-6pm in order to lessen any inconveniences for our guests.Have a nice day.

Thank you for the review Erica, we hope to better serve you again in the future.

We appreciate you choosing to stay with us Todd and we're happy to hear we were able to provide a a quality stay while you were visiting with us here at the Wingate.

We're sorry to hear that we weren't able to provide you with a quality stay David, we hope in the future that we can have another chance to better serve you.

We're sorry to hear that we missed placing that soap in your room but we're glad our staff members were able to fix that for you. As for your billing even if you do choose the pay at the hotel option through a 3rd party we do take the authorizations in the afternoon for all of our arrivals the day of. When it comes to the prepaid option those payments are taken by the 3rd party at the time of booking and then we charge their account on the day of arrival. I hope this helped clear up any confusion and we hope you have a nice rest of your day.

We're happy to hear that you enjoyed your stay with us and we hope to see you again.

Thank you for the review Sumin, we are happy to hear that we were able to offer you a 5/5 experience and we look forward to serving you again in the future.

Thank you for the review Jesse, we appreciate you choosing to stay with us here at the Wingate.

We are glad to hear you enjoyed your staff with us Cathie and we hope to see you again soon!

Thank you for letting us know about your stay Rob, we're always glad to hear that our guests enjoyed their time with us.

We're happy to hear that despite those inconveniences mentioned that you were still able to enjoy your stay with us Michael. We look forward to serving you again in the future and hope to see you again once we get through our remodel.

We appreciate you choosing to stay with us and also for leaving us a review. We hope to continue serving you in the future.

Thank you for letting us know about your stay Michele, we hope to see you again in the future!

Thank you for letting us know about your stay Larry, we appreciate you choosing us and we hope to better serve you again in the future.

Thank you for the review Kevin, we appreciate you staying with us and we hope to see you again!

Thank you for the review, we appreciate getting feedback from our guests and we are gearing up for our upcoming remodel. We have begun painting and sealing our outside windows and we are all looking forward to showing our guests a brand new experience.

Thank you for letting us know about your stay Dennis, we look forward to seeing you again.

We're sorry to hear that you didn't enjoy your time with us. As the GM I was on shift that night and within 30 mins that problem was resolved with those loud patrons being evicted. As for our property we are in the beginning steps of our full remodel to address those issues and when it comes to any smells like smoke we could have offered you any number of rooms to better suit you had we known about that issue. We're sorry to hear that we wont be able to better serve you in the future.

We're happy to hear you enjoyed your stay with us and we hope to see you again Mary.

Thank you for the review Christian, we appreciate you choosing to stay with us and we're happy to hear that you enjoyed your time with us.

Thank you for the review Cynthia, we appreciate you choosing to stay with us and we look forward to seeing you again in the future.

We're happy to have been able to serve you during your time in Vienna/Parkersburg and we look forward to serving you again in the future.

Thank you for letting us know about your stay Chad, we're glad we were able to take care of you during your time with us.

Thank you for letting us know about your stay Teresa, we're glad you enjoyed your time with us and hope we get to serve you again in the future.

Thank you for letting us know about your stay Donna, we do apologize for running short on our knives and coffee. We have received our weekly breakfast delivery here this week that replenished our low supplies and we hope to better serve you again in the future.

We're sorry to hear that a group of people impacted your stay negatively like that and we are happy to hear at least that the rest of your stay was not as negative as that night. We appreciate you letting us know about your stay and hope to better serve you again in the future.

Thank you for the review, I advise you in the future when using 3rd party sites to verify your booking immediately in order to avoid these kinds of errors with wrong dates etc.

Thank you for the review Adam, we appreciate you choosing to stay with us and we're happy to hear that you enjoyed your time with us.

Thank you for the feedback Helen, we appreciate you staying with us.

Thank you for telling us about your stay Randall, we'll have a look at your room and see what we can do about those issues until we get our remodel started soon.

Thank you for letting us know about your stay James, we hope to serve you again in the future.

Thank you for letting us know about our vertically challenged staff Tracie, in all seriousness though we do hope to better serve you again in the future.

Thank you for letting us know about your stay Rebecca, we hope in the future we can better serve you again.

Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.

Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.

Thank you for taking the time to let us know about your stay, we appreciate feedback. We are working to get that pool fixed as soon as we can as we know a lot of people bring kids on the weekends for a night out to swim. Unfortunately our rooms do not have USB chargers right now and when we get our new equipment during our upcoming remodel they will have those in the future. As for our noise tolerance policy we do evict noisy guests who impact others stays but that requires that we are informed about these issues at the time. If in the future you experience these issues I highly recommend contacting the front desk immediately so that we can effectively take care of that. Its our goal to provide every guest with a quality stay and a quiet nights rest and we hope we have the opportunity to give that to you and your family again in the future.

We're sorry to hear that our staff member was having a bit of a rough day and didn't properly meet your expectations. We are working on replacing our pool heater and we strive to exceed expectations here at the Wingate. We hope that in the future we can have the opportunity to better serve you.

We're sorry to hear you didn't enjoy your time with us, rest assured we have made efforts to address those issues since your time with us and it is our goal to provide every guest with an enjoyable stay. We hope in the future we can have the opportunity to better serve you.

Thank you for bringing this to our attention, its always our goal here to provide a clean enjoyable stay for all our guests and we apologize for falling short for you during your time with us. We have since had our maintenance team address those plumbing issues and its our hope in the future that we get the chance to better serve you.