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Opiniones de Walnut Creek Marriott

3.5 out of 5
Walnut Creek Marriott
2355 N Main St, Walnut Creek, CA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 531 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 235 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 113 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 68 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 56 de 1003 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Edmundo

Viaje en grupo, Viaje de negocios
No le gustó: Servicio y personal y servicios
muy mala gestión, le dieron nuestra habitación a otros huéspedes luego de nosotros haber colocado nuestras pertenencias dentro de las habitaciones. y cuando llegamos estaban tratando de abrir la puerta hasta con un técnico y cuando lograron abrirla salió una mujer en pijamas.
Se hospedó 2 noches en marzo de 2024
Respuesta de Louis GM, el 15 abr. 2024
Dear Edmundo,Thank you for your feedback. I have shared your experence with the leadership team. Accounting will make a refund to your account.I am very sorry for the inconvenience with your room. Warmest regards,Lous H GM

10/10 Excelente

Patty

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me encanto solo que no limpian los cuartos diario y eso hase ver sucio el lugar
Se hospedó 3 noches en agosto de 2023
Respuesta de Louis GM, el 24 ago. 2023
Dear Patty,Thank you for your survey. We always appreciate a Five out of Five score!Thank you for supporting Marriott!Warmest regards,Louis GM

8/10 Bueno

María

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No me quejo del hotel lo que no me gusto es que cobran el estacionamiento $30.00 dls por día y para mi ver tiene que ser un beneficio a nosotros los clientes xk se supone que ya pagamos nuestra estadia
Se hospedó 3 noches en agosto de 2023
Respuesta de Louis GM, el 5 sept. 2023
Dear Maria,Thank you for your review! We appreciate your feedback. Thank you for supporting Marriott!Safe travels,Louis GM

10/10 Excelente

Cynthia

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022

8/10 Bueno

Luis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy Bien cerbicio y muy limpio
Se hospedó 1 noche en febrero de 2022
Respuesta de AGM, el 1 mar. 2022
Dear Luis, Thank you vey much for choosing the Walnut Creek Marriott. Sincerely, Mark Wright

10/10 Excelente

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2021
Respuesta de Manager, el 6 abr. 2021
We appreciate your feedback!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en noviembre de 2020
Respuesta de Manager, el 25 nov. 2020
Thank you for your feedback.

8/10 Bueno

Lisa, WILSONVILLE

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Close to highway, clean and easy to navigate - a little noisier than average.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Angel

Le gustó: Limpieza
Something I didn't like was parking situation. We didnt want to use valet parking and they said we had no choice but to use it. Even if we parked on the street, we had to give them our keys. Every time we waited for our truck to be brought to use, we would watch the valet come flying through with other peoples cars. Very disrespectful of customers vehicles.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Nathan Hobbs

Excellent
Se hospedó 1 noche en abril de 2024

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
nothing
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Mike

Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice property, surprised that it was Valet parking only and a additional charge of 30.00 night for my vehicle, other than that very nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Louis GM, el 15 abr. 2024
Dear Mike,I am glad that your found our hotel to be a nice property. Valet parking is necessary as our garage is not guest friendly. I am glad that you like our hotel.Warmest regards,Louis GM

6/10 Aceptable

Ann

Le gustó: Servicio y personal
First room assigned to us was not cleaned.
Se hospedó 1 noche en abril de 2024
Respuesta de Louis GM, el 15 abr. 2024
Dear Ann,Thank you for your feedback. I have reviewed it with the housekeeping team so we do not have this happen to another guest.Thank you for your feedback. Warmest regards,Louis GM

10/10 Excelente

Ulrich

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wish it wasn’t $30 to park… but everything else was great. Heated pool.
Se hospedó 3 noches en marzo de 2024
Respuesta de Louis GM, el 15 abr. 2024
Dear Ulrich,Thank you for your survey! We are always excited to see Five out of Five! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

8/10 Bueno

Ayliah

Se hospedó 3 noches en marzo de 2024

10/10 Excelente

kelsey

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Donald

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The black out blinds in the room need replacing.
Se hospedó 3 noches en marzo de 2024
Respuesta de Louis GM, el 15 abr. 2024
Dear Donald,Thank you for your survey! We appreciate the feedback. I have let the team know to look at the blackout drapes. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

10/10 Excelente

Wayne

Great all the way around
Se hospedó 1 noche en marzo de 2024
Respuesta de Louis GM, el 15 abr. 2024
Dear Wayne,Thank you for your survey! We are always excited to see Five out of Five! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

10/10 Excelente

Virginia Sage

Se hospedó 1 noche en marzo de 2024
Respuesta de Louis GM, el 15 abr. 2024
Dear Ms. Sage,Thank you for your survey! We are always excited to see Five out of Five! Thank you for supporting and we hope to see you again.Safe travels and warmest regards,Louis H GM

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked the staff a lot. They only have valet parking and its hard to drive into the property unless you are coming south on Main St. From the South, you have to drive past it, make U-turn, then you can drive to the entry. Parking is $30 a day if you drive.
Se hospedó 3 noches en marzo de 2024
Respuesta de Louis GM, el 15 abr. 2024
Dear David,Thank you for your survey! We are always excited to see Five out of Five! I am sorry about the Valet charge. Our garage is not guest friendly Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

8/10 Bueno

Chris

Se hospedó 2 noches en marzo de 2024
Respuesta de Louis GM, el 15 abr. 2024
Dear Chris,Thank you for your survey! We appreciate your feedback. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

8/10 Bueno

Payton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Louis GM, el 14 mar. 2024
Dear Payton,Thank you so much for your review. We are always very pleased to hear from our guests. We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM

2/10 Terrible

Carla

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
The heater did not work
Se hospedó 1 noche en marzo de 2024
Respuesta de Louis GM, el 14 mar. 2024
Dear Carla,I was very sorry to hear about your lack of heat. We try to keep everything running and in perfect condition for our guests. I hope you alerted the front desk team or a manager so could resolve this for you. Thank you for your feedback,Warmest regards,Louis GM

10/10 Excelente

Cedric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel and staff. Fitness center was great. Restaurant and staff were great too. Definitely recommend.
Se hospedó 2 noches en marzo de 2024
Respuesta de Louis GM, el 14 mar. 2024
Dear Cedric,Thank you so much for your great review. We are always very pleased to receive a Five out of Five! I was delighted to read how much you liked our hotel!We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM

8/10 Bueno

Laura

Se hospedó 2 noches en marzo de 2024
Respuesta de Louis GM, el 15 abr. 2024
Dear Thank you for your survey! We are always pleased to here from our guests. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

10/10 Excelente

Michelle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Marriott never disappoints. Rooms were clean. The staff was very friendly. The restaurant was delicious. Good Starbucks coffee in the morning. I would definitely go back
Se hospedó 1 noche en marzo de 2024
Respuesta de Louis GM, el 14 mar. 2024
Dear Michelle,Thank you so much for your great review. We are always very pleased to receive a Ten out of Ten! We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM

10/10 Excelente

Jacqueline

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic property and great bar and restaurant. Very clean and safe hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Louis GM, el 14 mar. 2024
Dear Jacqueline,Thank you so much for your great review. We are always very pleased to receive a Five out of Five! I was especially pleased to read that you like our restaurant and bar! We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM

6/10 Aceptable

tad

Le gustó: Limpieza y servicio y personal
I just find it irritating they charge $30 a day to park your car
Se hospedó 1 noche en febrero de 2024
Respuesta de Louis GM, el 14 mar. 2024
Dear Fad,I am sorry about the valet parking charge. Our garage is not guest friendly and makes valet parking a necessity. We do appreciate your business and hope to see you again next time. Warmest regards,Louis GM

10/10 Excelente

Malo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Malo,,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excelente

Giovanni

Le gustó: Servicios
Really nice rooms!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Giovanni,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excelente

Jeff

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was excellent hotel. Staff was very friendly and professional.
Se hospedó 1 noche en febrero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Jeff,Thank you for your great review! We always appreciate a Five out of Five score! I am delighted you liked our staff Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excelente

Dianne

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Diane,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excelente

Jaime, Visalia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Jaime,,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excelente

Shari

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Valet was smooth. The room was clean and up to date.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Louis GM, el 14 feb. 2024
Dear Shari.,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

6/10 Aceptable

Nicole

Viaje de negocios
Le gustó: Servicio y personal
Decent
Se hospedó 1 noche en enero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Nicole,,Thank you for your great review! We always appreciate the feedback. Please let me know if there was anything we would have done to make your stay better. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

8/10 Bueno

ROY

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience I will stay with Marriot again.
Se hospedó 2 noches en enero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Roy,Thank you for your great review! I was so pleased to see you enjoyed the hotel. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

8/10 Bueno

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Melissa,,Thank you for your great review! We always appreciate the feedback. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excelente

Aashna

Se hospedó 1 noche en enero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Aashna,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excelente

Joann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Joann,Thank you for your great review! We always appreciate a Ten out of Ten score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Anonymous,Thank you for your great review! We always appreciate a Ten out of Ten score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excelente

Mike

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Louis Haslett - General Manager, el 14 feb. 2024
Dear Mike,Thank you for your great review! We always appreciate a Ten out of Ten score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

8/10 Bueno

Ruben

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Terrible experience. Would not recommend. Manager of Marriott Walnut Creek is unprofessional and rude. Charged us twice for rooms after paid by Expedia she blamed Expedia and charged additional incidentals that were not ours.
Se hospedó 1 noche en enero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Ruben,I am so sorry for the issues with your billing. I can imagine how frustrating it must have been. I have shared your comments with our team. Please reach out to me directly if you will so we can discuss in person.Warmest regards,Louis GM

2/10 Terrible

Ruben

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked all of our rooms and stay thru Expedia. Marriott Walnut Creek charged us for an extra room and tried to say Expedia did not pay them. The Manager Eliana was very rude and unprofessional. I had to pull up my confirmation form Expedia. After 2 hours they finally reversed the charges and said it will take 5 business days to receive. Marriott Walnut Creek Management and Front desk need training. They did same to my employees staying there the next day. Charged 600.00 on incidemtals and an extra room charge. Still disputing with them. Leticia was great, she should be manager as she is very helpful. The others should be sent to trading. We’re now staying at Napa Marriot and driving an extra 45 minutes to job site and all is smooth.
Se hospedó 1 noche en enero de 2024
Respuesta de Louis GM, el 14 feb. 2024
Dear Ruben,I am so sorry for the issues with your billing. I can imagine how frustrating it must have been. I have shared your comments with our team. Please reach out to me directly if you will so we can discuss in person.Warmest regards,Louis GM

10/10 Excelente

cedric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Louis Haslett - General Manager, el 14 feb. 2024
Dear Cedric,Thank you for your great review! We always appreciate a Ten out of Ten score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excelente

Remon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Louis GM, el 14 ene. 2024
Dear Remon,Thank you for your great review. We are always very pleased to see a ten out of ten. Thank you for supporting Marriott hotels. Warmest regards and safe travels,Louis GM

6/10 Aceptable

Bridget, Antelope

Se hospedó 1 noche en enero de 2024
Respuesta de Louis GM, el 14 ene. 2024
Dear Remon,Thank you for your review. We appreciate your feedback. Thank you for supporting Marriott hotels. Warmest regards and safe travels,Louis GM

10/10 Excelente

lucila v

Se hospedó 3 noches en diciembre de 2023
Respuesta de Louis GM, el 14 ene. 2024
Dear Lucila,Thank you for your great review. We are always very pleased to see a ten out of ten!We appreciate your supporting Marriott hotels. Warmest regards and safe travels,Louis GM

4/10 Malo

Alexander

Se hospedó 11 noches en diciembre de 2023
Respuesta de Louis GM, el 14 ene. 2024
Dear, Alexander,Thank you for your survey. I am very sorry that you were disappointed with the hotel. I hope you informed the team at check out if there was anything we could do to improve. We appreciate your supporting Marriott hotels. Warmest regards and safe travels,Louis GM

2/10 Terrible

Kevin

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Poor customer service at Walnut Creek Marriott
Valet did not attend to our car in a timely manner upon arrival and then said “sorry…”. Room had a broken tv service which was evident because tv controls not wrapped up and cable was disconnected. One lobby elevator set of buttons was not working. Was told buffet will be served next day. No buffet and not enough staff so breakfast was served over 1 hr from arrival. During check out, only question asked was regarding e-mail of receipt. No questions regarding stay and never received the final receipt for room via e-mail. I have been to this Walnut Creek Marriott before and the service and hospitality were good. Very disappointing.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Louis GM, el 14 ene. 2024
Dear Kevin,I am very sorry that you stay was so disappointing, I will reach out to you more directly so I can try to end this on a better note. I look forward to communicating with you.Warmest regards,Louis H GM