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Opiniones de Holiday Inn Arlington at Ballston, an IHG Hotel

3 out of 5

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 396 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 354 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 125 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 73 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 52 de 1000 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

8.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carmen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mi estadia fue excelente muy limpio facil accesibilidad y transporte la comida y atencion muy buena
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Carmen,Thank you so much for choosing Holiday Inn Arlington At Ballston for your recent getaway. We are delighted that you thoroughly enjoyed your stay, and we hope to see you again soon for another excellent stay.

10/10 Excelente

RAFAEL STALIN

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Eduardo

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 20 dic. 2023
Dear Eduardo,We are grateful for your perfect rating. It pleases us to know that you had a nice stay with us. Please visit us again in the future.

10/10 Excelente

Andrea

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me gusto
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager, el 4 ago. 2023
Dear Andrea,Great to hear you enjoyed your stay. We enjoyed hosting you as well. Thank you so much for taking the time to share your review. Come back again soon!

10/10 Excelente

Misael

Viaje en grupo
Muy bien ubicada limpia y sus empleados muy buenos
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 28 jul. 2023
Dear Misael,We cannot thank you enough for your kind words. It's so good to know you enjoyed our central location, dedication to cleanliness, and friendly staff. Please return to Holiday Inn Arlington At Ballston soon.

2/10 Terrible

Andrea

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I am from Guatemala the day of my check out they charged me approximately by mistake two charges of $800 each, I asked for an explanation that it was a mistake and a month later they would do the reverse on my card, and what happens if I have no more funds and they bumped it? no apology nothing take here is goodbye.
Respuesta de General Manager, el 8 jun. 2023
Dear Andrea,All comments are welcome, and we value your input. We are sorry to hear about any confusion regarding your card charges, as well as the response that you received. Please do not hesitate to get in contact with our team if you have any ongoing concerns. Thank you, and we wish you happier travels ahead.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
En términos generales el Hotel es muy bueno pero los muebles pueden actualizarse
Se hospedó 3 noches en febrero de 2020
Respuesta de General Manager, el 18 feb. 2020
Thank you for choosing to stay at Holiday Inn Arlington At Ballston. We are thrilled to know we met your expectations with our hotel and you had a great stay. We value your feedback, and we will share your comments regarding the furniture with the appropriate individuals to see where we can make improvements. We appreciate your business and hope you will come back and stay with us again soon. Don Caulkins, General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Esta limpio y bonito y a buen presio bolos pasamos bien
Se hospedó 1 noche en julio de 2019
Respuesta de General Manager, el 26 jul. 2019
Thank you for the delightful review for the Holiday Inn Arlington At Ballston. We are happy to know you had an enjoyable stay with us and loved our well-kept property. It was a pleasure hosting you, and we look forward to welcoming you again soon. Don Caulkins, General Manager

6/10 Aceptable

Jaime, Madrid

Le gustó: Limpieza y comodidad de las habitaciones
Nice stay a little far away
Nice hotel, pretty much standard like most Holiday Inns. Room and beds are very comfortable. Clearly overpriced, although in line with general insane hotel rates in DC. Metro station (Ballston) is like 500 meters from the hotel, a quite long walk to do back and forth, but from there the trains (Orange and Silver) take you in Little time to the Federal Triangle and to Wiehle-Reston (Dulles Airport). Hotel surroundings are a nice and quiet residential and business area, with large buildings combined with townhouses, and there are many restaurants and sports bars to spend some time. Close to the hotel is the Ballston Shopping Center, including a medium size Macy's.

8/10 Bueno

Peter, Cambridge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Holiday Inn is a great way to stay in the Ballston area without breaking the bank
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 28 may. 2024
Dear Peter,We appreciate you sharing your thoughts on Holiday Inn Arlington At Ballston. It sounds like you had a great stay with us in Arlington and thank you for highlighting the value we provide! Come back and stay with us again soon.

10/10 Excelente

Ooi Lai

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay with tidy and clean room. Staff are friendly n helpful too.
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager, el 24 may. 2024
Thank you for the wonderful review! We're thrilled to hear you found our place clean and comfortable. Knowing our staff provided friendly and accommodating service makes us especially happy. We look forward to welcoming you back again soon!

6/10 Aceptable

Krish

Le gustó: Limpieza y condiciones de la propiedad
It was ok
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager, el 22 may. 2024
Dear Krish,Thank you for your review. While we're glad you had a good time with us overall, we're disappointed other aspects of your stay fell short of expectations. Please feel free to reach out to us at any time so we may learn how we can make your next stay an exceptional one. It was a pleasure having you here, and we hope to hear from you soon.

6/10 Aceptable

Karen, Indianapolis

Le gustó: Servicio y personal
My room had a musty smell to it and there was signs of mold or something in the tub area. Staff was very friendly and helpful.
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager, el 22 may. 2024
Dear Karen,Thank you for sharing your comments with us. It's fantastic that our friendly, reliable team was able to assist you and make you feel at home. However, cleanliness is very important to us, and we are sorry to hear about your concerns regarding the tub and room atmosphere. Rest assured, we will share your review with our team to ensure we are meeting our high standards of quality going forward. It was a pleasure having you here, and we hope you will consider giving us another opportunity to impress you in the future.

10/10 Excelente

Patti

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was there for three days. It was the best staycation ever. The beds were the best I've ever slept on even in the high end hotels. Their pancakes are to die for. I highly recommend this hotel.
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager, el 21 may. 2024
It was an honor to have you join us at Holiday Inn Arlington At Ballston. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you were comfortable during your stay. The next time you're looking for another relaxing stay, we hope that we'll be your first stop!

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Property is a bit dated, but convenient. Price was competitive. Parking easy and less expensive than competitors.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 21 may. 2024
Dear David,Thank you for your review of Holiday Inn Arlington At Ballston! We appreciate you recognizing our friendly staff. They take pride in providing excellent service. While the property may be a bit dated, we are glad you found it convenient and competitively priced, along with the easy and affordable parking. Our team is always looking for ways to improve our guest experience, so your feedback about the property's age is valuable. We hope to see you again soon!

8/10 Bueno

Promise, Manassas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
None
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 9 may. 2024
Thank you for staying with us at Holiday Inn Arlington At Ballston! It was a pleasure hosting you, and we would be delighted to welcome you back for another extraordinary experience in the future.

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy access to Arlington vicinity
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 9 may. 2024
Dear Maria,We're delighted that you were able to take advantage of all that our convenient location has to offer. Thank you for choosing to stay at Holiday Inn Arlington At Ballston, and we hope to welcome you back for another comfortable stay soon!

8/10 Bueno

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Kevin, Alexandria

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wrong room booked, making for a terrible nights sleep for my family. I specifically booked a suite to get extra room to allow two small children to have a separate sleeping space. The wrong type of room was booked. Not sure if this is an Expedia problem or the hotel but it was wrong. Hotel staff confirmed over the phone that their pool was open, only to find out when we arrived that it was not. The pool was another reason we booked this hotel. Staff on the phone also told us parking was included. Expedia hotel features indicated price of breakfast was $12.95 per guest. Not so. Breakfast menu items were individually more expensive than that. Broken furniture in the room. Hotel room door had to be muscled to get in. Air conditioning unit very loud. Will not stay at this hotel again.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Kevin,Thank you for sharing your concerns. We regret to hear about the issues you encountered during your stay and will address these concerns internally to ensure better communication and service going forward. We appreciate your feedback and hope for an opportunity to restore your confidence in our hotel.

6/10 Aceptable

Micah

Se hospedó 2 noches en abril de 2024

6/10 Aceptable

laurie

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Sudeep

No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed the stay. Staff reacted fine to problem with key card and door, but this was an annoying, repeated problem.
Se hospedó 7 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Joseph,Thank you for sharing your experience. We're glad you enjoyed your stay overall and that our staff responded well to the key card and door issue. However, we apologize for the inconvenience caused by this repeated problem. We are actively working on improving our key card system to prevent such issues in the future. We hope to welcome you back soon for a smoother experience at Holiday Inn Arlington At Ballston.

6/10 Aceptable

katelyn, Southfield

Se hospedó 2 noches en abril de 2024

4/10 Malo

Ming-Hsuan, Cupertino

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
The facilities are rather old. For example the elevator, carpet, and doors… not worth the room rate
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Ming-Hsuan,Thank you for sharing your feedback with us. We appreciate your honesty and are disappointed to hear about your observations regarding our facilities. Our team takes great pride in providing a comfortable and enjoyable experience for all our guests, and we will work to make improvements. We hope you'll give us another chance to exceed your expectations in the future.

8/10 Bueno

Yasumasa

Se hospedó 5 noches en abril de 2024

10/10 Excelente

laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo está muy fácil seguro y limpio
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Laura,Thank you for your positive review! It's our priority to provide a comfortable and secure environment for our guests. We look forward to welcoming you back soon for another seamless experience!

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pleasant stay
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 19 abr. 2024
Dear Richard,We're delighted to hear about your pleasant experience at Holiday Inn Arlington At Ballston! Providing a comfortable stay for our guests is always our priority, and we're eager to welcome you back for another enjoyable visit.

6/10 Aceptable

Jill

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

R

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff, very friendly, would stay again
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! Please come stay at Holiday Inn Arlington At Ballston again soon.

4/10 Malo

April

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff at the hotel were very friendly and helpful, but the hotel itself is not clean and the walls are paper thin. It's a great location in a safe, walkable area.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 12 abr. 2024
Dear April,Thank you for your review. We value your feedback and the time you've taken to share. While we're excited that our hospitable team and fantastic location were the highlights of your stay, we are distressed that the same cannot be said about our accommodations and appearance. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back and change your perceptions.

8/10 Bueno

Ashley

Le gustó: Limpieza y servicio y personal
Overall nice place. Could use updating and some maintenance.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Ashley,It's always a pleasure hearing from our guests. Thank you for choosing Holiday Inn Arlington At Ballston, and we'll keep your suggestions in mind as we continuously update our property for our great guests. We're thrilled you enjoyed your visit, and we hope to see you again soon.

10/10 Excelente

Imani

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable stay
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Imani,Thank you for the five-star review! We're happy to hear you had such a cozy stay with us at Holiday Inn Arlington At Ballston, and we hope you'll visit us again soon.

8/10 Bueno

Bradley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great area and price. Hotel is showing wear and tear for its age, but most likely reflected in the price. Besides, it’s a great area to get out and the metro is a short walk away.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Bradley,Thank you for sharing your experience with us! We are grateful for your positive feedback about our location and affordability. Your perspective regarding our visual appeal is also greatly appreciated as we strive to improve our facilities. It was a pleasure having you stay at Holiday Inn Arlington At Ballston, and we look forward to welcoming you back on your next visit!

10/10 Excelente

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Syrita, smyrna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 21 mar. 2024
Dear Syrita,Thanks for choosing Holiday Inn Arlington At Ballston. Our team is pleased you had an enjoyable stay at our hotel. It would be our pleasure to welcome you back!

10/10 Excelente

kevin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent Condition pleasurable experience.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 4 mar. 2024
Dear Kevin, Thank you for your positive feedback! We're thrilled to hear that you had a pleasurable experience and thoroughly enjoyed our property. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excelente

Fantagsia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Emanuel

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 5 noches en febrero de 2024

2/10 Terrible

Loren

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lights didn’t work. Table was broken. Staff was not helpful.
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager, el 22 feb. 2024
Dear Loren,While we always appreciate guest feedback, we are surprised and saddened to know you had a disappointing visit. We pride ourselves on our top-notch service and amenities and apologize that this wasn't your experience. Your feedback will be reviewed with the team to ensure our high standards are always being upheld. We hope to have the honor of welcoming you back and impressing you with the experience you expected and deserve.

2/10 Terrible

barry

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Key security system not operationall over entire holiday weekend. Very minimal staff working at hotel. This was particularly problematic when fire alarm was set off shortly after 6.00 am on Sat morning. One guy on duty untrained & overwhelmed by situation. Policy re room cleaning not communicated at check in. Last time I’m staying at a Holiday Inn. Score 1 out of 10.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 22 feb. 2024
Dear Barry,Thank you for sharing your concerns regarding our key system and the disturbance you encountered. Our team is committed to ensuring guest safety and satisfaction, and we will work to improve these aspects of our guest experience. We value your feedback and hope to have the opportunity to better serve you in the future.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not-so-Good. Location is fantastic.
Not-so-good. The location is fantastic though. The door key system doesn't work. The curtains are dirty.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 20 feb. 2024
Thank you for your review. We're glad you found our location fantastic, but we're disappointed to hear about the issues you encountered. Rest assured, we'll address the concerns with our door key system and curtains promptly. We hope you'll give us another chance to exceed your expectations in the future.

2/10 Terrible

Christopher

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Nilanjan

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Convenient
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 10 feb. 2024
Dear Nilanjan,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. We at Holiday Inn Arlington At Ballston are ecstatic that you enjoyed a five-star experience, and we look forward to welcoming you again the next time your travels point you in our direction.

2/10 Terrible

Ibrahem

Viaje de negocios
No le gustó: Condiciones de la propiedad
The property was not clean , our room was not clean either. Broken bathtub, broken sink. This is the last time I will stay in this property.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 10 feb. 2024
Dear Ibrahem,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness and for any issues with the bathroom. This does not represent the level of accommodations we aim to provide, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

6/10 Aceptable

George I

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
I have stayed at this hotel multiple times and probably would again, however my last trip had several problems. First the bathroom sink had a leak flooded the bathroom. Also the hotel parking gate was not functioning properly and double charged meme.
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 2 feb. 2024
Dear George,We're proud to include you among our returning guests, and we appreciate your honest insights on where we have room for improvement. Rest assured, your feedback will be shared with the respective teams so action can be taken. We look forward to delivering the five-star experience you've come to expect the next time you visit us!

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
easy checkin
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 18 ene. 2024
Dear Maria,Thank you so much for choosing to stay with us at Holiday Inn Arlington At Ballston. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don’t stay here if you have other options
The condition is really poor, the door slam like crazy, the vending machines don’t work, lights are flickering. The front desk people is pretty unfriendly too, overall bad experience.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 13 ene. 2024
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about noise and upkeep as well as for any disappointment with service. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

4/10 Malo

Walter

No le gustó: Servicios
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Fantagsia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Love the desk person lastnight she was very helpful and friendly the room was veey comfortable and clean
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 9 ene. 2024
Thank you so much for the high rating. We're so happy to know that our clean, comfortable accommodations and our team's attentive service were the highlights of your visit. Please consider coming back to join us again soon.