Bar (en la propiedad)

Opiniones de Embassy Suites by Hilton Crystal City National Airport

3.5 out of 5
Embassy Suites by Hilton Crystal City National Airport
1393 S Eads Street, GPS: 1402 S. Eads Street, Arlington, VA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 577 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 222 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 104 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 48 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 49 de 1000 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Humberto, Bogota

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Esta muy bien localizado, cerca del aeropuerto, tiendas, restaurantes, droguerias, bastante recomendable
Se hospedó 4 noches en abril de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 14 abr. 2024
Muchas gracias por compartir su excelente experiencia en nuestro hotel. Nos llena de satisfacción saber que nuestras instalaciones y servicios han estado a la altura de sus expectativas, pues es siempre nuestro principal objetivo. Nos gustaría también expresar nuestra gratitud por su reconocimiento a todos nuestros compañeros, que se esfuerzan diariamente por conseguir altos niveles de satisfacción entre nuestros clientes. Estaremos encantados de tenerles de vuelta en nuestro hotel para una nueva inolvidable experiencia.Un cordial saludo,Nick Burke, Director of Rooms and Guest Services

6/10 Aceptable

Arturo

Viaje familiar
Hay mucho ruido de tráfico de coches por la cercanía de un freeway
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 27 sept. 2023
Le pedimos disculpas por la interrupción durante su estadía causada por el ruido. Es decepcionante que nuestras medidas para reducir los niveles de ruido no hayan funcionado bien para usted. Queremos que nuestro hotel sea un refugio para nuestros huéspedes, donde todas sus necesidades sean atendidas con prontitud y una gran actitud. Agradecemos el tiempo que ha dedicado para brindarnos sus comentarios. Esperamos sinceramente tener el honor de darle la bienvenida nuevamente.Saludos, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Chris, Fajardo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El estacionamiento debe mejorar
Se hospedó 4 noches en agosto de 2023
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 13 sept. 2023
Le agradecemos enormemente por compartir su maravillosa experiencia en nuestro hotel. Nos complace enormemente saber que nuestros servicios e instalaciones han cumplido con sus expectativas, ya que ese es siempre nuestro principal compromiso. También queremos expresar nuestra gratitud por su reconocimiento al esfuerzo y dedicación de todo nuestro equipo, que trabajan diariamente para garantizar la satisfacción de nuestros huéspedes. Esperamos con ansias la oportunidad de recibirles nuevamente en nuestro hotel para brindarles otra experiencia inolvidable.Saludos, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

ALEJANDRA

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelentes instalaciones y servicio , definitivamente estare alli de nuevo.
Se hospedó 1 noche en julio de 2023
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 31 jul. 2023
Thank you for your incredible rating! Your perfect 5-star feedback is music to our ears, and it reinforces our belief in the power of exceptional service. We are thrilled to have had the opportunity to provide you with an unforgettable experience. As we eagerly anticipate your next visit, please rest assured that we'll go above and beyond to ensure that every moment exceeds your expectations, leaving you with lasting impressions of our hospitality.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Griseth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Marcela

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicios
Me gustó que es amplia la habitación y el baño. No me gustó que no estaba muy limpio, había mucho ruido porque estan contruyendo afuera, pedimos nos cambiaran de habitación y nos ignoraron. Los pasillos y zonas comunes les falta mucha limpieza

10/10 Excelente

Maria del Carmen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2022

10/10 Excelente

JULIO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel to stay
Se hospedó 2 noches en diciembre de 2022

8/10 Bueno

Merari

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La habitación está bien pero baño no estába tan limpio.
Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Farath

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 1 noche en julio de 2022

2/10 Terrible

JORGE

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
habia una fuga de agua en el baño que no nos dejo dormir en toda la noche.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

jenifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen servicio excelente desayuno un bufé excelente excelente personal muy atentos
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Ernesto

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Muy limpio. Habitaciones muy amplias. Buena ubicacion. Desayuno rico. Y transporte gratis al Aerouerto
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Elsa lorena

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Bueno pero sucio
Todo muy bien como siempre, excepto la limpieza, estuvo muy sucio nuestro cuarto con todo y que diario pedíamos limpieza.
Se hospedó 4 noches en diciembre de 2021

10/10 Excelente

Domingo

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
todo
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Domingo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
todo
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

roger

Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Albeiro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Transporte gratis al aeropuerto
Quiero compartir con otros viajeros, que fue muy bonita experiencia, el personal del hotel muy amable y sus instalaciones bien organizadas las habitaciones confortables y aseadas dignas de la buena imagen de los hoteles HILTON
Se hospedó 3 noches en mayo de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Kelly, North Wildwood

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Hotel did not have reservation. No apology offered. Expedia resolved w hotel after 35 minutes on phone. Parking costs $46 but if you are not a hotel guest, you can book thru a provider for $13. So embassy suites fleeces their guests to the max. Happy hour and free breakfast appreciated. Suite appreciated.
Se hospedó 1 noche en abril de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 30 abr. 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 22 abr. 2024
We're overjoyed by your exceptional rating! Knowing that our service and product made your stay memorable brings us immense satisfaction. Your feedback will be cherished by our team, who take pride in delivering exceptional experiences. We eagerly await the opportunity to welcome you back for another extraordinary stay with us!Regards, Nick Burke, Director of Rooms and Guest Services

6/10 Aceptable

ron

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
464 per night for the room and they charged 46 for parking. very limited with food access in the facility.
Se hospedó 2 noches en abril de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 22 abr. 2024
We provide first-rate service and ensure you have everything you need for a successful vacation or business visit. So it’s disappointing to read that you felt a measure of frustration with costs and that this may have detracted from the true serene, stress-free experience we aim to deliver. While we appreciate pricing will always be a sensitive subject, we do feel that our rates reflect the value of the whole experience, including all elements of your stay and the exceptional levels of service from our team. They are also commensurate with similar establishments in our area. Despite this, we do hope we shall have an opportunity to welcome you back in the future, where you will find another warm welcome awaits.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Stephanie

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, area of DC with convenient proximity to just about anything you need
Se hospedó 2 noches en abril de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 14 abr. 2024
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Holly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 14 abr. 2024
Your rating has filled our team with joy and gratitude. Knowing that we exceeded your expectations and left a lasting impression during your stay brings us great satisfaction. Our dedicated team takes immense pride in delivering outstanding guest experiences, and your kind words motivate us to keep raising the bar. Thank you sincerely, and we can't wait to have you back soon!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Bulent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 14 abr. 2024
Your great rating means a lot to us! We're delighted to know that you had a memorable stay at our hotel. Our team works hard to ensure every guest receives exceptional service, and it's rewarding to see that reflected in your experience. Thank you again, and we eagerly await your return visit.Regards, Nick Burke, Director of Rooms and Guest Services

4/10 Malo

Jay

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
My recent stay left much to be desired. On our second night, I was shocked to discover that the parking spots reserved for hotel guests had been outsourced to a third-party airport parking app. Not only were we charged an exorbitant $46 per night for parking, but we were also informed that there were no available spots for us and were advised to park on the street. To add to the disappointment, the interaction with the front desk supervisor was disheartening. Despite voicing our concerns about the parking situation and the excessive charges, the supervisor displayed a dismissive and rude attitude. He repeatedly assured us that his supervisor would contact us regarding a refund for the parking fees, yet we never received any communication during the entirety of our three-day stay. It is deeply disappointing to be charged for a service that was not provided and to experience such poor customer service when seeking resolution. The lack of accountability and failure to address the issue promptly reflects poorly on the hotel's management and overall commitment to customer satisfaction. In conclusion, I cannot recommend to stay again based on my recent experience. The combination of exorbitant parking fees, lack of available parking, and inadequate customer service leaves much to be desired. Future guests should be cautious when considering this hotel for their accommodation needs.
Se hospedó 3 noches en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 14 abr. 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am sorry that we didn't meet your expectations, but I hope you will consider giving us another chance in the future to show you why we are known for our exceptional service and property.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Rebecca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 14 abr. 2024
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Jorge, Carolina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The overall experience was very good. I would stay in Embassy Suites again. The breakfast options and the location was the main reason why I choose this hotel.
Se hospedó 3 noches en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 14 abr. 2024
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Tina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 14 abr. 2024
Thank you for your positive rating! We're delighted to hear about your memorable stay with us. Providing outstanding service is our passion, and we're thrilled that it shone through during your visit. We can't wait to welcome you back for another exceptional experience soon!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Daniel

Le gustó: Limpieza y condiciones de la propiedad
Great stay..
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 14 abr. 2024
Your fantastic rating made our day! We're thrilled to hear that your stay with us was memorable. Ensuring a high level of service is what we aim for, and we're pleased that you experienced it firsthand. Thank you once more, and we eagerly await your next visit.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Katherine

Le gustó: Servicio y personal
It was an ok stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 31 mar. 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Arjun

Se hospedó 1 noche en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 22 abr. 2024
Thank you immensely for your glowing review! Knowing that you found our service and product top-notch brings us immense joy. Your commendation will be shared with our hardworking team, who will be inspired by your positive feedback. We look forward to the pleasure of welcoming you back for another unforgettable experience at our property!Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Bueno

Thao

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 31 mar. 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Bueno

Randall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was helpful in helping us move about town.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 31 mar. 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

danyelle, fort washington

Viaje familiar con niños
Very clean and updated. Very friendly staff and a very good bartender! I would be back
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 17 mar. 2024
Thank you very much for your stellar review of our property. It is wonderful to read that you thought so highly of the quality of product and service we offer. Our goal is to create a relaxing atmosphere that is sure to make a grand impression and your review confirms that we did just that! We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Aaron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 16 mar. 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Abby

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alexis and Ann were absolutely wonderful at the front desk. Alexis was especially friendly and helpful. My stay was nice. Room was comfortable and I felt safe traveling alone. The shuttle to and from the airport was nice and the drivers were very helpful. The bartenders were nice as were the maids. I couldnt have had a vetter stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 4 mar. 2024
Thank you for your fabulous evaluation of your recent stay with us. Your kind words about the excellence of your accommodations and the exceptional service from our staff has made my day. Our objective is to take care of every aspect of our guests' experience and it's always a thrill to learn that we have done so successfully. We will make sure to give due credit to all the team members who played a part in making your experience a smooth one. It is with great excitement that we look forward to welcoming you back in the future.Regards, Nick Burke, Director of Rooms and Guest Services

6/10 Aceptable

Delonta

Se hospedó 2 noches en febrero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 22 mar. 2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Earl, Lexington Park

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was beautiful the staff was helpful and very polite. Plenty of places to go in close proximity
Se hospedó 2 noches en febrero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 19 feb. 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Bueno

Trina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 28 feb. 2024
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Christina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, nice staff, overall great place to stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 15 feb. 2024
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Bueno

Amber

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I really liked the fact that you need a key card for elevator.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 11 feb. 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Gerard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly, lots of space in room, breakfast and happy hour was great.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 11 feb. 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Marquita

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was my second time staying in the hotel and it was even better than the first. I love this place.
Se hospedó 2 noches en febrero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 11 feb. 2024
Thank you for highly rating our hotel after your recent stay. I am over the moon to learn that you enjoyed your stay and that our staff made it even better with their exceptional service. We are proud to offer exceptional service to our guests, and it's always a joy to receive confirmation that we have done so. We will acknowledge all individuals on our team who helped make your experience a smooth and hassle-free one. We can't wait to host you again on many future occasions.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Mercedes

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 11 feb. 2024
Your excellent rating has truly made our day! We cannot thank you enough for your 5-star feedback, as it serves as a testament to our commitment to creating remarkable experiences for our valued guests. We cherish your satisfaction and loyalty, and we are already eagerly preparing to welcome you back for another extraordinary stay, where we'll strive to surpass all your expectations.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Ashley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Size of room, cleanliness, customer service, onsite parking
Se hospedó 1 noche en enero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 31 ene. 2024
Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Angelo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff Rooms were good Breakfast fantastic
Se hospedó 1 noche en enero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 31 ene. 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services

4/10 Malo

Bredon

Se hospedó 1 noche en enero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 22 mar. 2024
It's a shame that your stay with us was not the top-notch experience we wanted for you. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. We strive for perfection, and our hotel management will carefully evaluate your stay. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Nick Burke, Director of Rooms and Guest Services

2/10 Terrible

Naason

Se hospedó 1 noche en enero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 27 ene. 2024
I'm so sorry to learn that your stay with us was not the best it could have been. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excelente

Jesse

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Nick Burke, Director of Rooms and Guest Services, el 27 ene. 2024
Thank you for rating your time with us. I am thrilled to learn that you were thoroughly pleased with your accommodations and the superior treatment from our staff. Our team is committed to delivering the best possible service to our guests, and it's always a positive experience to learn that we have achieved this. We will acknowledge all individuals on our team who helped make your experience a smooth and hassle-free one. We eagerly look forward to the chance of welcoming you back on many future visits.Regards, Nick Burke, Director of Rooms and Guest Services