Lobby

Opiniones de American Inn & Suites Waterford

3 out of 5
American Inn & Suites Waterford
7076 Highland Rd, Waterford, MI

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 143 de 738 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 201 de 738 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 146 de 738 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 113 de 738 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 135 de 738 opiniones" "

6.6/10

Limpieza

7.4/10

Servicio y personal

5.2/10

Servicios

6.0/10

Condiciones de la propiedad

5.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ernesto

Le gustó: Limpieza y servicio y personal
Es bueno el lugar para descansar sin problema alguno
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Miriam

Se hospedó 1 noche en agosto de 2023

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Servicio y personal y servicios
They don't even answer the telephone and they cancelled my reservation because i arrived at 3 am. Even i was calling to notice that they didn't answer the telephone. Bad Service
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Patricia

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The first room that I was given was dirty, I took pictures and showed the receptionist. I was switched to a different room which was clean. For the price that they charge it was horrible
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Thomas, Cleveland Heights

No le gustó: Limpieza y condiciones de la propiedad
Halls and entrance lobby were filthy. Trash and food remnants on the floor along with muddy footprints. Loud rooms with doors propped open. Pool inconveniently not open in morning for exercise yet open until 11 at night and available to anyone off the street willing to pay $10. Room was at least mostly clean but furniture old and beat up. 1980s jetted tub I didn’t try. Terrible and won’t be back.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Matt

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Strike plate was missing, so the door could be pushed in and anyone with a screwdriver could have broken in. It was missing the secondary security latch lock on the inside of the door. Wasn’t very clean anywhere at this hotel.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Jacob

Viaje de negocios, Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Do not stay here. Emergency door broken, smoke detector taped up, air conditioner in room fell apart while we slept. Trash in hallway. Shower head sprayed everywhere. Partying all night. Absolute nightmare and no help.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Larry

.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Alex

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Absolutely disgusting. Smelled of smoke and animals, floors filthy, several men standing around in the hallways with seemingly no place to be and for no reason. Front staff rude and extremely unhelpful. Didn’t even make it into our room because I felt unsafe, not to mention the barking dogs.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

lori

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
the smell of pot was so prevalent in the halls. It was a horrible walk to get to our room at the end of the hall even though it was supposed to be non smoking area. The room was nice and it was clean. It was a safe area to stay.
Se hospedó 5 noches en abril de 2024

6/10 Aceptable

Susan

Just not inviting.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Annette, Columbiaville

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We had to change rooms 3 times before we got an acceptable room. The first room smelled, hair in the freezer, holes in the wall, cigarette burns on the bedding, lights didn’t work in the bathroom, poop in the toliet, and wires hanging where the smoke detector shoukd have been. Room #2 smell, holes in the walls, what looked like a blood spot and cigarette burns on the bedding. Room #3 was better, not great, but okay. We were tild that the owners have only owned the hotel for a few months, very limited staff, and the first ywo rooms were not even supposed to be rented out. I was ready to change hotels and be out the money since it was non-refundable.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Romauldo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024

4/10 Malo

Bryant

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

4/10 Malo

Rylie

Se hospedó 1 noche en marzo de 2024

4/10 Malo

April

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Angela

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Blood stains on mattress, room smelled like smoke. They didn’t serve breakfast. Staff was nice. Seemed they have limited resources to accommodate
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Timothy

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Very dirty. Floors and carpeting were filthy. I had 5 lights in my room and only one worked. Broken lamps. Old and beat up furniture. Many water stains on the ceiling. Front desk staff was nice, but that was about it.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

James

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Noisy, no breakfast
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Lori, canton

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Front desk guy was helpful, beds were nice and water pressure in tub was great, however, security mindied people would not like the place. Very insecure, we make our own blockade of the door but for normal traveler, not secure or safe. Very dingy, corners were dirty, paint peeling. very outdated. Exterior doors didnt lock and door lock inside had already been kicked in before. Tent got stolen in 10 minutes just 2 miles down street.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Kyra

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Elizabeth

Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Been to this location numerous times & its always a pleasure! Staff is super friendly & my kids love the giant jacuzzi tubs in the rooms!
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Zoe

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Its exactly what you pay for. The only pleasentries is that I spent less than expected.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Jamie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I reserved a room with a king size bed and jetted bathtub. When I arrived and checked in I had to sign paperwork that stated a different price (an amount less than I paid on the app) strange but didn't think much of it. When I got to my room it was not the room that I had reserved and paid for. Not a king size bed with jetted bathtub. It was two queen beds. Went down to the front desk with my phone to explain that I didn't book this room. I was told that they were all out of the rooms that I had reserved and paid for. Confused to how this happens when I already paid for the room. The hotel room was not very clean. Dusty, bathtub in the bathroom was missing part of the side, paint flaking of the ceiling in the bathroom, air-conditioner/heater was dirty. Just overall not a clean or well maintained hotel. Will not be staying there again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations, el 12 feb. 2024
Thank you for your feedback, we are very sorry, but there can be a disconnect when booking with a 3rd party, our manager Amy is more than willing to have a discusion on the protocal. We apologize again for any confusion and appreciate your understanding.

2/10 Terrible

Xzavair

Viaje con mascota
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nasty room. Nasty hotel. I advise you to sleep elsewhere. I don't even leave reviews
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations, el 14 feb. 2024
Thank you for your feedback, as it helps us to make changes and be better for our guests, we are very sorry that you did not have a better stay and we will send this to the manger for review. Thanks again.

2/10 Terrible

MistyDawn

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible
Respuesta de Guest Relations, el 29 ene. 2024
Thank you for your feedback, we are very sorry that we let your down and invite you to speak with our manager to resolve any issues.

8/10 Bueno

James

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations, el 29 ene. 2024
Thank you for your rating and recommendation, we are taking great strides to acheive a clean and comfortable hotel with a geat staff and it is good to see we are inporoving. We wish you safe travels.

4/10 Malo

Catherine

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Respuesta de Guest Relations, el 29 ene. 2024
Thank you for your rating and business, we appreciate both!

6/10 Aceptable

Heavin

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations, el 8 feb. 2024
Thank you for your rating and patronage, we appreciate both!

2/10 Terrible

Amber

Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations, el 5 feb. 2024
Thank you for yuor feedback, we are sorry that you did not have a better stay and we invite you to speak with our manager Amy to resolve any issues. Best of luck in your future travels.

6/10 Aceptable

Syed

No le gustó: Limpieza y servicio y personal
Room allocated was full of smoking smell. And has furniture that was simply disgusting. When I called front desk to complaint, the staff member was extremely rude. The next morning the manager helped me and my issues were resolved.
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations, el 16 ene. 2024
Thank you for your feedback, we are very sorry that you were not helped by our front desk. We are making changes and under new management and we have let one fo our staff member go. We are in the midst of re-training.

2/10 Terrible

Raeanne

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations, el 16 ene. 2024
Thank you for your rating and feedback, we are very sorry that you did not have a better stay. We are under new management and making changes.

4/10 Malo

Karen

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
The first room was cold, the heater was putting out cold air. They moved us from a king room to 2 doubles. That heater was coming off the wall and they had to tape it so the cold air wouldn’t come through. Very disappointed.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations, el 16 ene. 2024
Thank you for your feedback, we apologize that you were not comfortable. We are doing our best to make changes to ensure that you have a better stay. we appreciate you brigning this to our attention.

10/10 Excelente

Beth

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Pulling up to hotel- it looked sketchy. Right when you walk in it didnt look bad, then getting in the elevator- i was afraid id die it- it was so outdated & rickety. Walking to the room- they tried to do upgrades but you could tell it was w/the poorest quality/cheapest flooring & the floor was wavey. The room smelled funny, a cheap matress, they gave you 4 couch pillow sized pillows, & a sheet & what looked like a thin curtain for a bedspread- it was dirty & im pretty sure the sheets werent changed in between stays. Lesson learned - you get what you pay for- the only positive was convenience of the location for me. I did survive tho & didnt bring home any bedbugs so theres that.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations, el 10 ene. 2024
While we thank you for your feedback, we are a limited service budget hotel we do our best to keep an affordable rate and keep a comfy hotel and yes the elevator sounds rickety, but it is serviced. We absolutely clean our rooms between every stay, as you know the linens are used by other guests, so we cannot throw them away after every use, there is a chance that they might have a small stain (even tho we bleach them, makeup stains are hard to remove, so again we bleach them and sometimes twice, occasionally you might see shadows) You can request a different set of towels and we are happy to change them out for your during the day anytime, and at night if you come to the front desk, you can again switch them out, but you will need to give us old ones to switch. We do not want to lose your business and we are under new management (Amy) and she is performing random and regular audits of our hotel and our rooms, She would be happy to help anytime. Yes we are happy that you survived. Best of luck in your future travels.

2/10 Terrible

Ashlea

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 8 ene. 2024
Thank you for your business and feedback, we are very sorry that you did not have a better stay and we invite you to speak with our manager to resolve any issues.

8/10 Bueno

Madison

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations, el 29 ene. 2024
Thank you for your rating and recommendation, we greatly appreciate your business.

8/10 Bueno

devan

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Room was large, nice jetted tub in the bathroom. It was a great stay especially for the price, it was discounted from 85 to 55 for the night. The only disappointing thing was the coffee was weak and there were no other amenities for breakfast. Not even creamer… just coffee, cups and lids it was weird. No stirrers or spoons either.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 8 ene. 2024
Thank you for the info. I will let the managers know. We appreciate your feedback and business.

2/10 Terrible

Eric

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Guest Relations, el 8 ene. 2024
Thank you for your rating, we are sorry that you did not have a better stay and we invite you to speak with our manager to let her know of any issues. Best of luck in your future travels.

8/10 Bueno

Stephanie

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations, el 8 ene. 2024
Thank you for the great rating! We are pleased to hear that you enjoyed your stay and we wish you safe travels and if they bring you this way, please come back and see us!

10/10 Excelente

Steve

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations, el 8 ene. 2024
Thanks Steve! We appreciate the rating and especially your patronage! We hope that you will come back and see us again if you are ever in our area.

2/10 Terrible

Tina

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 8 ene. 2024
Thank you for your rating and business, we appreciate both!

10/10 Excelente

Andrew, Mill Spring

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 4 ene. 2024
Thank you for your feedback and the awesome rating! We are so happy to hear that you enjoyed your stay and we look forward to your return!

10/10 Excelente

Clarence

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 23 ene. 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Excelente

Clarence

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everyone I dealt with was very friendly and helpful. I originally was staying 1 night to check the place out and ended up staying 3 more nights
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 4 ene. 2024
Thank you for you patronage and recommendation. We apprecaite both!

4/10 Malo

Heather

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 2 ene. 2024
Thank you for your rating and your business, we appreciate both.

6/10 Aceptable

Dave

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 2 ene. 2024
Thank you for your patronage! We greatly appreciate it! We wish you the best New Year.

2/10 Terrible

Ellyn

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relations, el 26 dic. 2023
Thank you for your feedback, we are very sorry that you were let down and we are under new management and are open to any suggestions, as we are making changes, so please feel free to let our manager know. Thank you.

8/10 Bueno

Yuliya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 26 dic. 2023
Thank you for your feedback and especially your business, we greatly appreciate it!

8/10 Bueno

william

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cozy Stay
Said it had breakfast,but they don't have one. Only coffee. Little hard to find at night because they have no sign. Nice hotel though.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 18 dic. 2023
We do not have breakfast and we have not offered this for at least that past year, please let us know where you are seeing this as we will change it, although there are hundreds and hundreds of sites that are not managerd by us that we are not responible for. Please check our website for the most up to date info. We are sorry it was confusing and we greatly appreciate your review and especially your business.