Exterior

Opiniones de Novotel Wellington

4.5 out of 5
Novotel Wellington
133 The Terrace, Wellington

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 436 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 420 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 101 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 23 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 1000 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

María Margarita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente!
Bien ubicado, limpio, amplio espacio. Tiene ascensor. Excelente locación. Acceso directo a un shopping mall.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Mitchell, el 31 ene. 2020
Kia Ora, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Team Novotel

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Las camas están muy aguadas y los empleados no te dan mucha información. No lo recomiendo.
Se hospedó 2 noches en noviembre de 2019

8/10 Bueno

German

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Muy buena ubicación, servicio y personal. Buena relación precio calidad.
Se hospedó 3 noches en junio de 2018

8/10 Bueno

Fernando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Raquel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel perfecto con muy buen desayuno
Buen hotel muy bien situado a 10 min del centro. Personal muy amable. Habitación limpia y cómoda. Desayuno excepcional. Parking disponible pagando 20 dolares si aparcas por ti mismo. Repetiria sin duda alguna

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicacion
El hotel está muy bien ubicado en el centro de la ciudad, en la zona baja habiendo un ascensor en el edificio de al lado para acceder cómodamente a la zona alta y estás en pleno centro

10/10 Excelente

Erwin

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great. My only problem was the struggle to find parking for my ute. The parking areas nearby were not big enough for it so i had to park out on the road which wasnt always empty. Other than that it was great!
Se hospedó 3 noches en abril de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 may. 2024
Dear Erwin,I'm glad to hear that overall your stay was great! However, I understand that parking can be a concern, especially for larger vehicles like a Ute. It's unfortunate that the nearby parking areas were not suitable for your vehicle, leading to the inconvenience of having to park on the road, which may not always be ideal.We appreciate your feedback about this issue, and we'll certainly take it into consideration as we strive to improve our services and amenities. If you have any other suggestions or if there's anything else we can assist you with, please feel free to let us know. We want to ensure that your future stays with us are as comfortable and hassle-free as possible.Regards,Amit ParadkarFront Office Manager

6/10 Aceptable

Barry

Viaje en grupo
Booked for 3 rooms only 2 rooms reserved showed evidence of confirmation after waiting for some time allocated 3 rooms all on different levels.
Se hospedó 1 noche en abril de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 may. 2024
Dear Barry,Thank you for taking the time to share your feedback with us.I'm sorry to hear about the inconvenience with your room reservations. There was a mistake in the booking process that led to only two out of the three rooms being reserved. The issue was from Expedia portal and we have logged a complaint. I understand this must have been really frustrating, especially after waiting and providing evidence of confirmation.It's important to us that our guests have a smooth and hassle-free experience, and I apologize that this was not the case for you. We value your feedback and will take steps to ensure that such errors are avoided in the future.If there's anything specific you'd like us to address or if you have any further concerns, please don't hesitate to let us know. We appreciate your understanding, and we hope to have the opportunity to make it up to you in the future.Warm Regards,Amit ParadkarFront Office Manager

10/10 Excelente

Daniel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only the one small elevator operating was a problem when trying to access with bags, was never enough room particularly when you were situated on the middle floors when you were never first to get on.
Se hospedó 1 noche en abril de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 23 abr. 2024
Dear Daniel,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the elevator operation during your stay.We apologize for any inconvenience caused by the limited availability of the elevator, especially during peak times when guests were trying to access with bags. Your feedback is valuable to us, and we will review our procedures to see where improvements can be made to alleviate congestion and ensure a smoother experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,Amit ParadkarFOM

10/10 Excelente

Aina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is excellent! The property is very cozy.
Se hospedó 4 noches en marzo de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 8 abr. 2024
Dear Aina,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 8 abr. 2024
Dear Robert,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

10/10 Excelente

Iverson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like the area and room are clean and tidy
Se hospedó 1 noche en febrero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 8 abr. 2024
Dear Iverson,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit Paradkar

8/10 Bueno

Ken

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick elevator ride down to Lampton Quay and a quick walk to the waterfront. Close to the cable car and botanical garden . Also a short walking distance to the national museum.
Se hospedó 3 noches en febrero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 8 abr. 2024
Dear Ken,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

6/10 Aceptable

Kieran

Se hospedó 1 noche en febrero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 8 abr. 2024
Dear Kieran,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

8/10 Bueno

Amanda, Burwood

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place to stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 8 abr. 2024
Dear Amanda,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit Paradkar

8/10 Bueno

Amélie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hôtel très bien situé et personnel fort sympathique à l’accueil. Malheureusement, pas de buanderie, contrairement à ce qui est indiqué sur la fiche Expédia. Il faut plutôt aller faire son lavage à l’hôtel Ibis à quelques coins de rue de là, ce qui est peu pratique.
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Michael

Se hospedó 1 noche en enero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear Michael,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Jeremy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thoroughly enjoyed our stay. Amazing facilities and exceptional staff throughout!
Se hospedó 1 noche en enero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear Jeremy,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

RongXin

Le gustó: Servicios
Se hospedó 2 noches en enero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear RongXin,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Doug

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear Doug,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Barry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved being in Wellington it is a beautiful city
Se hospedó 1 noche en enero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear Barry,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Hilary

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Robert

Le gustó: Limpieza y servicio y personal
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear Robert,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Vivienne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear Vivienne,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Caroline

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear Caroline,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Grayson

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
.
Se hospedó 3 noches en enero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear Grayson,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Angela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The valet parking was disappointing so we used the parking building next door, which had very limited parking in incredibly tight positions. The lift to Lampton Quay stopped at 7pm every night so we were told to use the neighbouring Hotei's lift which didn't have the same restrictions.
Se hospedó 2 noches en enero de 2024
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear Angela,We very much appreciate your rating regarding your stay at the Novotel Wellington. Thank you for sharing your experience with the parking and lift situation at the hotel. It's unfortunate to hear that the valet parking was disappointing, leading you to opt for the nearby parking building with tight spaces. Additionally, the restricted hours of the lift to Lambton Quay and the alternative provided by the neighboring hotel are important details to note.Your feedback provides valuable insights into potential challenges that guests might face with parking and accessibility, and it's something the hotel management may want to address for future guests. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Mei Inn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 1 feb. 2024
Dear Mei Inn,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Micky, PLANO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very central and conveniently located.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Micky,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Marama

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay thanks
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Marama,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff very friendly, relaxed and helpful. One suggestion is to upgrade TV system so apps such as Netflix are available.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Andrew,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Peter

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Peter,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

nayan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient, clean hotel. Easy access to lambton quay and a quick walk to the water front!
Se hospedó 4 noches en diciembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Nayan,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

6/10 Aceptable

CHARLES MUNSON, Kawasaki

Viaje de negocios
Nice clean room, decent buffet breakfast. Basics like water was $10 a bottle, beer even more than that. Gym is MUCH smaller than it looks in picture. Unlike most hotels was unable to help with simple requests like voltage converter. Decent hotel as a part of a cheap package deal through Expedia but would not seek out this property on my own.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Charles,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

David, DAIRY FLAT

Se hospedó 1 noche en diciembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear David,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Craig

Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Craig,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

sheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Needed better dinner options.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Sheryl,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Marlene

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location.
The hotel was a bit dated but very clean and comfortable rooms. Great beds. Staff friendly and helpful. Breakfast was more than adequate, with a good variety of foods. A suggestion would be for staff to roam with tea and coffee , and to offer cappuccino for those who wished to pay for it. It would also be advantageous if staff roamed to collect crockery as dishes were finished.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Marlene,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

4/10 Malo

ANDREW

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a very drab and shabby hotel, and with not enough staff. Certainly not 4 stars by any stretch. The rooms are tired and not particularly clean (remote control was truly disgusting!). Would not stay here again.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Andrew,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel in great location.
Great stay in a great central location. No problems with checking in or out. Parking in CBD is always a hassle and the parking space was tight but that’s Wellington. Would stay again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Gerrie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Gerrie,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Edgar

Se hospedó 1 noche en noviembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Edgar,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

keren

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
I really like the middle earth amour on display in the cabinet in reception. The food was excellent and the rooms very comfortable.
Se hospedó 2 noches en octubre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 6 nov. 2023
Dear Keren,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

4/10 Malo

Craig

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
I specifically asked for a walk in shower rather than a shower over the bath, I emailed and asked in writing and got emailed back saying yes all sorted. In a hurry on the day turn up late and walk in and its a bath! The bathroom door had a really bad squeak and needs oiling to stop waking your partner every time you open the door. Good location, expensive for what you get though and lack of attention by staff.
Se hospedó 1 noche en octubre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 6 nov. 2023
Dear Craig,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

6/10 Aceptable

Ronal Riteshni

Se hospedó 2 noches en octubre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 4 ene. 2024
Dear Ronal,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 6 nov. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Garry

Viaje en pareja
Location
Se hospedó 2 noches en octubre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 6 nov. 2023
Dear Garry,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Bueno

Sara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every thing was very good.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 6 nov. 2023
Dear Sara,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Jenny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were extremely helpful- looking after our bags before check in, giving directions, topping up our coffee supplies.
Se hospedó 2 noches en octubre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 7 oct. 2023
Dear Jenny,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excelente

Jasamrit

Se hospedó 1 noche en septiembre de 2023
Respuesta de Amit Paradkar- Front Office Manager, el 7 oct. 2023
Dear Jasamrit,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington