Estudio estándar, 2 camas Queen size, para no fumadores | Ropa de cama de alta calidad y escritorio

Opiniones de Extended Stay America Premier Suites Melbourne Palm Bay

2.5 out of 5
Extended Stay America Premier Suites Melbourne Palm Bay
4450 Hollywood Blvd, West Melbourne, FL

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 235 de 416 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 97 de 416 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 416 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 416 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 416 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alan David Arroyo Chávez

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente calidad precio
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 15 may. 2024
Dear Alan, We are thrilled to hear that you found excellent value during your stay at Extended Stay America. Providing affordable yet quality accommodations is our priority, and we are delighted that you enjoyed your experience. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

8/10 Bueno

Dayra

Le gustó: Servicios
Buenos para pasar la noche, desayuno sin variedad
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Evelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Esta muy bien
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Kariela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Carmen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great. Love the hotel. The room was clean and confy. The staff was great. I would be back.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management , el 31 ene. 2024
Dear Carmen, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Also, it is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely, Hotel Management

10/10 Excelente

Mayumi

Le gustó: Limpieza y servicios
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Juan carlos

No le gustó: Limpieza
m
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 22 dic. 2023
Dear Juan carlos, Thank you for taking the time to rate your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely, Hotel Management

10/10 Excelente

CRISTIAN

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien el estado. Limpieza ok
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management, el 5 sept. 2023
Dear CRISTIAN, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

10/10 Excelente

KATA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La propiedad no posee mucha atraccion alrededor, pero para una estancia de desconexion total es excelente.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Julio

Se hospedó 1 noche en junio de 2023

10/10 Excelente

JeanKo

Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Isamar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ay pues yo no puedo quejarme, fue algo que tomé de último instante para salir con mi pareja & todo estuvo bien. El ambiente, el cuarto, las camas súper cómodas, el baño me encantó también. Repito que para ser de último minuto & para relajarse del diario rutinario es perfecto!
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

Lourdes

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El aire Acomdicionado suena mucho, hace ruido molesto, en el baño el envase de champú lo colocaron vacío, del resto todo bien, me gusto mucho este hotel. Muy elegante.
Se hospedó 1 noche en abril de 2021
Respuesta de Hotel Management , el 25 abr. 2021
Thank you for selecting Extended Stay America and reviewing us. It was a delight to know you liked our well-maintained property and that you were satisfied with your stay. We will share your comments about the HVAC unit with our maintenance team for their review and action. It was a pleasure serving you, and we hope to host you in the future. Sincerely, Hotel Management

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en marzo de 2021

10/10 Excelente

Latora

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I Absolutely love, the way the maintenance and staff Provide great level of customer service. And a very welcoming feeling ! Keep up the great work!
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

GIRISH KUMAR

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Erlens

Le gustó: Condiciones de la propiedad
No breakfast
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management, el 6 may. 2024
Dear Erlens, Thank you for taking the time to share your feedback. We understand the importance of a convenient breakfast option, and we apologize if this wasn't available during your stay. We're always looking for ways to improve the value we offer our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more fulfilling experience in the future.Sincerely,Hotel Management

10/10 Excelente

Matthias

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gute preiswerte Unterkunft
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 5 may. 2024
Dear Matthias, We are delighted to hear you had a positive experience at Extended Stay America! Providing comfortable and affordable accommodation is our priority. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

10/10 Excelente

Virginia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was a great place to stay and easy to find
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

José Luis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
During the night the noise was bad. The breakfast was poor.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 26 abr. 2024
Dear José, We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear that noise disrupted your rest, and we regret any inconvenience caused by this disturbance. Additionally, we apologize if the breakfast options did not meet your expectations. Your feedback is valuable to us, and we will review these concerns with our team to ensure improvements are made where necessary. We strive to provide a peaceful environment and a satisfying breakfast experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management

10/10 Excelente

Krista

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really friendly staff and super clean room. Would definitely return here - just steps from the beautiful ocean. Some restaurants with entertainment on next block. Loved it.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 23 abr. 2024
Dear Krista, We are delighted you enjoyed your stay at Extended Stay America! Thank you for recognizing our friendly staff and clean rooms. We're glad you found our location convenient and enjoyed the nearby restaurants and entertainment options. It would be our pleasure to welcome you back for another enjoyable stay by the beautiful ocean.Sincerely,Hotel Management

10/10 Excelente

Joe

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome place to stay
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Lorri

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the nicest places I have ever stayed!!! Absolutely wonderful.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management , el 3 abr. 2024
Dear Lorri, Thank you for your kind words about Extended Stay America. We're thrilled to hear that you had such a wonderful experience during your stay with us! Providing exceptional service and creating memorable experiences for our guests is what we strive for. Your kind words mean the world to us and serve as motivation to continue delivering top-notch hospitality. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely,Hotel Management

4/10 Malo

Susan

No le gustó: Servicio y personal
My room had a number of unresolved issues that staff failed to fix as they had said they would: bedside lamps and outlets not working, room phone not working to call front desk, no hair dryer ( staff said they had all been taken by prior guests), missing bathroom toiletries, and my room was on 4th floor and last day of my stay the elevator was broken so had to carry all my luggage down four flights. Not a pleasant stay.
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Management, el 29 mar. 2024
Dear Susan, Thank you for taking the time to write a review of our hotel as a repeat guest. It is nice you had a positive and memorable time in the past with our brand. However, your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Please return, as we want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

8/10 Bueno

Becky M

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was great to have a kitchen and all of the stuff to go with it to make meals while we were there. The front desk staff was really nice. Room was clean and bedding comfy. Gym was a little lacking....but that's me....when I travel for work it's nice to have a rack of dumbbells and not just cardio equipment.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 28 mar. 2024
Dear Becky, We're thrilled to see that you had a great experience with us. Thank you for highlighting the convenience of our fully-equipped kitchen and our devoted guest services. We will certainly enjoy sharing your compliments with the team. It's also gratifying to know that you enjoyed our clean and comfortable rooms. Your feedback regarding the gym is appreciated, and we'll certainly consider your suggestion for future enhancement. Thank you for choosing Extended Stay America, and we hope to welcome you back soon for another pleasant stay!Sincerely,Hotel Management

6/10 Aceptable

Kimberly

Viaje en pareja
No le gustó: Condiciones de la propiedad
The walls and floors are thin. We heard everything that went on one floor up and one floor down. EVERYTHING! The elevator smelled of burnt rubber the whole time we were there even though staff tried to mask the smell. The elevator shook and moaned when it went up and came back down and we were only on the 2nd floor.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 22 mar. 2024
Dear Kimberly, Thank you for your recent review regarding your stay at our hotel. We apologize for the inconvenience you experienced during your stay. Providing a comfortable and peaceful environment is important to us, and we regret that you were disturbed by noise and elevator issues. Your feedback is invaluable, and we are addressing these concerns with our team to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back for a more enjoyable experience in your future visit. Sincerely,Hotel Management

6/10 Aceptable

Luis

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Late check out the staff can be a little nicer, but it was okay and quick, the room was great except that the TV was not working it had a bad screen. I told the front desk right away so they don’t find me at fault. I told them 2 times, I did not need the TV but they did not try to do anything not even an apology
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 22 mar. 2024
Dear Luis, Thank you for your recent stay and for taking time to share your feedback. We apologize for the inconvenience you experienced during your stay, particularly with the TV issue and the perceived lack of responsiveness from our staff. Providing prompt and courteous service is important to us, and we regret falling short of your expectations. Rest assured, we are addressing this matter with our team to ensure it does not recur. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to welcome you back for a better experience.Sincerely,Hotel Management

8/10 Bueno

Karyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and safe. Grab and go breakfast was very limited
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had never stayed at an Extended Stay America hotel and were very pleased and would definitely consider staying again. Thank you.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 20 mar. 2024
Dear Mary, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled you loved our hotel and will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Hotel Management

8/10 Bueno

Natalia

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jacques

Viaje en pareja
Le gustó: Limpieza
peu de reproches mais chambre standard ...petit-déjeuner minimaliste
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 12 mar. 2024
Dear Jacques, Thank you for your feedback. We are glad you found our standard room suitable for your needs. We apologize for any shortcomings with our breakfast offerings. Your comments are valuable, and we will use them to enhance our services. We hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Management

10/10 Excelente

andrew

Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Jorgeline

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Sandra

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Not worth the money
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 25 feb. 2024
Dear Sandra, Thank you for your review. We appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area. Our goal is to provide our guests with exceptional service and amenities; therefore, we regret not meeting your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will consider returning to allow us to provide you with a more enjoyable visit.Sincerely,Hotel Management

10/10 Excelente

John, West Chester

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Breakfast is included, but only consists of granola bars or muffins. Grab and go, literally. We stopped somewhere else for breakfast. So, that said, don't book this place expecting a nice, sit down breakfast. The staff was very nice. Brandy needed to move us to a different room because of a faulty toilet. She did so without hesitation. The room was very quiet and the bed was comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 25 feb. 2024
Dear John, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management

10/10 Excelente

Marlina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very helpful staff that does not always get treated the best! They work hard!
Se hospedó 6 noches en febrero de 2024

8/10 Bueno

Andrew, Washington

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

James, LAKE WALES

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Staff was friendly. Many undesirable people hanging around the property smoking. Wife did not feel safe and did not want to go to the parking lot.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 20 feb. 2024
Dear James, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we regret we could not provide you with the flawless experience you deserve. Please accept our sincere apologies for any concerns you had with specific individuals outside our hotel. We assure you that the safety and well-being of our guests are our top priority, and we have security on our property around the clock for all our guests' safety. Your comments are invaluable as we continually strive to enhance our guest experience. We hope to welcome you back soon to provide a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management

8/10 Bueno

Marc

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was clean and bed was comfortable but room had little to no amenities.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 20 feb. 2024
Dear Marc, Thank you for staying at Extended Stay America. We were delighted to learn how much you enjoyed your guest room and slept well during your visit. Our staff does an excellent job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Thank you again.Sincerely,Hotel Management

10/10 Excelente

Dorys

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We went to celebrate our grandson birthday! Very nice hotel! Highly recommend
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Gwen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you Cassie and staff for your hospitality.
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management, el 19 feb. 2024
Dear Gwen, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the excellent service you received from our staff and how they exceeded your expectations. Thank you for your kind compliments about Cassie; we will enjoy sharing your remarks with our team. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management

4/10 Malo

Amy

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked a room for a one night stay. When I checked in, there was a sign stating they were helping someone else and they would be back in a moment. I waited for awhile and then someone finally came out from the back, it was obvious they were not helping another guest. When I got to the room, it smelled of mildew and smoke, there was a used bottle of the complimentary shampoo and "body" hair in the shower. I cleaned it out and realized there was no hair dryer. I tried to call to the reception desk, but the phone did not work, nor did the bedside lamp. I wen to the reception desk for a hair dryer but they were out of hair dryers.... The free breakfast consisted of coffee, flavored coffee-mate, and some granola bars. I would not recommend this hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 17 feb. 2024
Dear Amy, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Gwen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place!
Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Marlina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall clean place with friendly staff/associates.
Se hospedó 4 noches en febrero de 2024
Respuesta de Hotel Management, el 15 feb. 2024
Dear Marlina, Thank you for staying with Extended Stay America and posting your delightful comments. We are glad you had a fantastic time with us, and we appreciate you mentioning your love for our seamless hospitality and immaculate accommodations. It will be a great pleasure to share your gratifying remarks with our team. Thanks again for being our guest; we hope to see you again soon.Sincerely,Hotel Management

10/10 Excelente

Gwen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is great! Thank you mgr Cassie.
Se hospedó 7 noches en febrero de 2024

10/10 Excelente

sherry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was great. My only complaint was not having a coffee pot in our room. And, only one non flavored creamer in lobby. Otherwise everything was great.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 11 feb. 2024
Dear Sherry, We're delighted to hear that you enjoyed your stay at Extended Stay America! Your appreciation for the room is wonderful to hear. We apologize for the inconvenience regarding the coffee pot and creamer availability. Your feedback is valuable, and we'll strive to improve in these areas. We hope to welcome you back soon for another great experience.Sincerely,Hotel management

6/10 Aceptable

Sydney

The carpets in the halways need attention. The breakfast options are lacking. The room was clean and simple.
Se hospedó 5 noches en enero de 2024
Respuesta de Hotel Management, el 11 feb. 2024
Dear Sydney, Thank you for sharing your feedback with us. We appreciate your positive comments about the cleanliness and simplicity of your room. However, we apologize for the issues you encountered with the carpets in the hallways and the limited breakfast options. Your concerns are important to us, and we will address them with our team to ensure that improvements are made. We strive to provide a comfortable and satisfying experience for all our guests, and your feedback helps us in achieving this goal. Should you choose to stay with us again in the future, we hope to exceed your expectations. Thank you for bringing these matters to our attention.Sincerely,Hotel management

10/10 Excelente

Marlina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 10 feb. 2024
Dear Marlina, It was a pleasure reading your fantastic review of Extended Stay America for your visit to the city. We strive to provide our guests with outstanding hospitality, and your compliments for the team serve as an encouragement to all of us. Thank you for your trust, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management