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Opiniones de Sandals Royal Curacao - All Inclusive Couples Only

4.5 out of 5
Sandals Royal Curacao - All Inclusive Couples Only
Santa Barbara Plantation, Porta Blancu, Willemstad

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 11 de 25 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 6 de 25 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 25 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 25 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 25 opiniones" "

9.4/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Miguel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We like so much, the facilites are amazing, the kindnes of personal, the rooms, the restaurants, the food, the pools, the gardens, the premium liquors, all was 10/10
Se hospedó 4 noches en septiembre de 2023
Respuesta de HP, el 19 sept. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excelente

Kelly Ann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing service and staff; the property and island offered stunning beauty and true relaxation. Highly recommend
Se hospedó 4 noches en mayo de 2024

2/10 Terrible

Joseph

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
We started our sandals journey at Antigua and Greneda. This one was so bad I think I’ll cancel my sandals membership, food was aweful, entertainment was lacking, really only 4 dinner restaurants and two required reservations so we couldn’t even eat at the place my wanted to for her birthday. Pool is pretty solid, staff is generally pretty helpful and nice but not someplace I would recommend or would return to.
Se hospedó 4 noches en mayo de 2024
Respuesta de sara, el 8 may. 2024
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excelente

ALAN

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was total excellent the food the scenery the comfort everything was right where it supposed to be five stars. I would love to go back there soon my wife loved it.
Se hospedó 3 noches en abril de 2024
Respuesta de HP, el 21 abr. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Bueno

Kristin

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
This property was amazing! You can’t beat the views and amenities! However, the service is another story. While some of the staff was AMAZING a majority of the staff came off as cold and didn’t seem to care about the guests at all. We never got our bags delivered to our room upon checkin. We had to go look for them and they were literally sitting on a sidewalk unattended outside the resort. Club sandals staff seemed liked they didn’t know a lot of information about the resort and again didn’t come off as helpful and that we were bothering them. Food was really good! We especially loved Aolos! The chef Tyler was amazing and we loved Jasper! Zuka was our least favorite. Food was dry and didn’t have great flavor. Overall though we would recommend this resort and return!
Se hospedó 4 noches en marzo de 2024
Respuesta de HP, el 13 mar. 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A great place with excellent service
Se hospedó 7 noches en diciembre de 2023
Respuesta de HP, el 12 ene. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Bueno

CHRISTINE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2023
Respuesta de HP, el 9 ene. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en noviembre de 2023
Respuesta de HP, el 4 dic. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Aceptable

Jacinda, Dubuque

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The people at this property were great, food was great. I hate that Sandals says it's 'all inclusive'. I have never had an all inclusive experience here, things are extra like evening catamaran cruises. We booked one for $100 each and I ended up with food poisoning so was sick couldn't go and they wouldn't reimburse it. Beach was non-existent basically at this hotel. They also say all top shelf liquor but it's not they give you the bottom shelf stuff all the time, you have to watch them and ask for top shelf. The beer has an extreme after taste and is always warm. I'd stay at a couples resort ANY DAY over Sandals. This was our 3rd Sandals stay, we've been to Jamaica, Bahama's and then here. None have impressed me. I'd say the Jamaica one was probably the best.
Se hospedó 7 noches en noviembre de 2023
Respuesta de sara, el 14 nov. 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excelente

Quantona

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect for our trip. We got married on the resort and everything was more than perfect. The resort truly cater to everyone.
Se hospedó 4 noches en octubre de 2023
Respuesta de HP, el 3 nov. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Bueno

Joel

Le gustó: Condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023
Respuesta de HP, el 9 nov. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excelente

Monika Monteiro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone apart of the entertainment group was nothing but amazing!! They strived each and every day to accommodate everyone and make sure we was having a good time!! I’ll definitely be back.
Se hospedó 4 noches en agosto de 2023
Respuesta de HP, el 30 ago. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excelente

Gary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is very attentive from the minute you arrive at the airport until you are dropped off at the airport on your way home. Room service, entertainment dining and customer service are all excellent. Will be returning.
Se hospedó 7 noches en agosto de 2023
Respuesta de HP, el 30 ago. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Bueno

Melanie Adams

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en agosto de 2023
Respuesta de HP, el 30 ago. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Aceptable

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The reason for 3 stars the bed was very uncomfortable hard woke up sore for 3 days until they changed my bedding.
Se hospedó 5 noches en agosto de 2023
Respuesta de HP, el 30 ago. 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excelente

Leonardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sandals é espetacular
Incrivel. Lugar espetacular. Atendimento muito bom de toda equipe do hotel, super gentis e atenciosos. Comidas deliciosas. Restaurantes de alta qualidade. Passeios e atividades nauticas excelentes.
Se hospedó 3 noches en agosto de 2023
Respuesta de HP, el 16 ago. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Not worth the daily rate.
Some staff were not interested in the Sandals customer experience. Some staff were rude. The air conditioning in the bedroom was faulty and our clothes, bedlinen and the floor was constantly wet or damp. The maintenance came several times but the problem was not resolved.
Se hospedó 6 noches en julio de 2023
Respuesta de HP, el 31 jul. 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excelente

Dirk

Se hospedó 7 noches en julio de 2023
Respuesta de HP, el 31 jul. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excelente

mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing place
Se hospedó 6 noches en octubre de 2022
Respuesta de Hugo Perez, el 18 oct. 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

4/10 Malo

Tina, pittsburgh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Food was ok. The main pool was not open. Alcohol- bottom shelf options Resort location is far away (an hour car ride) from all the other attractions on the island. Tennis courts are not open The included snorkel trip was a disappointment. There are aren’t any other activities or tours that are included. Not enough umbrellas, you have to fight for one. Check in process was useless. Mosquitos everywhere Anything besides food and drinks, is only included if you have the “butler” service. I would not recommend this resort especially when you are paying around $850 per night.
Se hospedó 4 noches en octubre de 2022
Respuesta de Hugo Perez, el 12 oct. 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

4/10 Malo

Wil

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Vee producten zijn niet aanwezig in ieder restaurant is er wel iets niet. Daarnaast was het grote zwembad defect gegaan waardoor teveel mensen in een te klein moesten zitten niet te doen.
Se hospedó 9 noches en septiembre de 2022
Respuesta de Hugo Perez, el 19 sept. 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience.Kind regards

4/10 Malo

Lanie Ruth

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
There is virtually no beach to the resort so if you are looking for a good beach, this is not it. The food was great and the property was beautiful but that is about it. The staff made you feel like you were a bother to ask for a drink. We waited a very long time at dinner for our food at almost every restaurant. The entertainment is lacking. There is nothing to do outside of the show at 9 pm daily. It boasts premium liquor, but that is far from the case. Be ready to wait for drinks at the pool. Waiters walked around but only picked up the empties…no one bothers to ask if you need anything. This was our first Sandals experience and will not be going to another. For what you pay and how they rave top notch service, we were extremely disappointed.
Se hospedó 6 noches en julio de 2022
Respuesta de Hugo Perez, el 1 ago. 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

8/10 Bueno

Nelson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Couples Trip.
Food was amazing. They were short on some items but I guess its the worldwide problem on logistics. Mint ran out fast on bars so no mojitos for a while. Only type of beer was montana. They are short staffed so waiting time in restaurants can be a pain. But overall hotel is beautiful. Clean and staff are very welcoming. Breakfast and food was amaaaaazing. Rooms were clean and nice.
Se hospedó 4 noches en julio de 2022
Respuesta de Hugo Perez, el 25 jul. 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excelente

Kwame

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful property with amazing food!!
Se hospedó 7 noches en julio de 2022
Respuesta de Hugo Perez, el 25 jul. 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Malo

Gabrielle Hosten

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Don’t bother. Property is beautiful and that’s about it. There is no 24/7 room service like advertised. There is no “dutchess floating restaurant “ as advertised. Lost power for 2 days after the property went to full capacity. Went to desk 6 times and called 3 times over the course of 2 days jusr for bottled water for our room. Was Told we needed to wait until 630pm for our room after traveling all day and a breastfeeding mother. After 4pm there’s nothing to eat until 6pm besides for a food truck at the end of the resort. Repeated endless promises of what can we do to make it better with nothing ever being done. Multiple people cut their feet in the pool. No bandaids , nurse on call had her day off, nothing to do be done for these people. Spent THOUSANDS on what was supposed to be a first class experience. Save your money.
Se hospedó 5 noches en junio de 2022
Respuesta de Hugo Perez, el 7 jul. 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards