Alberca techada

Opiniones de Sleep Inn & Suites Acme - Traverse City

3.5 out of 5
Sleep Inn & Suites Acme - Traverse City
5520 US 31 North, Williamsburg, MI

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 182 de 355 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 118 de 355 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 30 de 355 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 355 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 355 opiniones" "

8.8/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sharon, Clinton Township

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great time - close proximity to downtown, while still in a location not as busy. Staff was very friendly and accommodating. Would recommend and I will definitely be back!
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Kathy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel and rooms , will stay there again not far from down town and Turtle creek casino
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
nice enjoyable great stay
Se hospedó 6 noches en abril de 2024
Respuesta de Jonathan Pack, Property Management, el 21 abr. 2024
Thank you for your stay, Scott! I'm glad you had a nice stay with us!For the love of hospitality,Jonathan PackProperty Management

10/10 Excelente

Londa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
24-hour pool and hot tub!!! Nice continental breakfast as well. Beautiful lobby area.
Se hospedó 1 noche en abril de 2024
Respuesta de Jonathan Pack, Property Management, el 13 abr. 2024
Thank you, Londa, for your stay and your review! I'm so glad you enjoyed our amenities! I hope your travels have been safe and that we can welcome you back again soon! Thank you!For the love of hospitality,Jonathan PProperty Management

8/10 Bueno

Justine

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
Comfortable clean beds, great breakfast, hot tub was in desperate need of cleaning.
Se hospedó 1 noche en abril de 2024
Respuesta de Kristen Assistant General Manager, el 9 abr. 2024
Thank you so much for your review! We are so glad you enjoyed the comfort and quality of your room! We look forward to you next stay with us.

10/10 Excelente

Scott

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lorraine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jonathan Pack, Property Management, el 7 abr. 2024
Thank you for the rating, Lorraine! Have a nice April and come back soon! Thank you!For the love of hospitality,Jonathan PProperty Management

10/10 Excelente

Ronda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff are great! beds are super comfy!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jonathan Pack, Property Management, el 6 abr. 2024
Thank you, Ronda! I'm glad to hear you found our staff great and beds comfy. What more could you ask for?! :)Take care and come visit again soon!For the love of hospitality,Jonathan PProperty Management

10/10 Excelente

Melinda

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
That the pool and hot tub are open 24 hrs a day.
Se hospedó 2 noches en febrero de 2024
Respuesta de Kristen Assistant General Manager, el 7 mar. 2024
Thank you so much for your review! We are so happy to hear you enjoyed our 24 hour pool and hot tub. We hope you choose to stay with us again at the Sleep Inn and Suites Acme-Traverse City.

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay
It was the nicest pet friendly hotel I’ve ever stayed in.
Se hospedó 1 noche en enero de 2024
Respuesta de Kristen Assistant General Manager, el 9 feb. 2024
Thank you so much for your kind review!! We are so happy to hear you enjoyed the comfort and quality of our hotel; and you took advantage of us being dog friendly. We look forward to you staying with us again at the Sleep Inn and Suites Acme-Traverse City.

4/10 Malo

Susan

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Mattress was horrible woke up to back ache. Checked in a Wednesday no housekeeping done to my room left on a Friday. Had to call front desk 2 different time to get wash clothes and towels.
Se hospedó 3 noches en enero de 2024
Respuesta de Anthony F. - General Manager, el 5 feb. 2024
Thank you for taking the time to share your feedback regarding your recent stay at Sleep Inn & Suites Acme-Traverse City. We genuinely appreciate your insights as they help us to continually improve our services and ensure that each guest has a comfortable and enjoyable experience.We are disappointed to learn that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you experienced. Regarding the mattress, we want to assure you that our mattresses are locally sourced from Lady Americana, known for their high quality and comfort. We understand the importance of a good night's sleep and are sorry to hear that the mattress did not provide the comfort you expected. Your feedback regarding this matter is invaluable, and we will take steps to address any issues with the mattress in your room.Regarding our housekeeping services, we follow the Choice Hotels standard, which is housekeeping service every 3rd day unless otherwise requested. We apologize if this was not communicated to you upon check-in but it is specified on our website, and within the rooms.Once again, we apologize for any shortcomings during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with a superior experience that reflects the high standards we strive to uphold.

10/10 Excelente

Amanda

Se hospedó 1 noche en enero de 2024
Respuesta de Jonathan Pack, Property Management, el 6 abr. 2024
Thank you, Amanda, for your stay and rating! Have a wonderful spring!For the love of hospitality,Jonathan PProperty Management

2/10 Terrible

Christopher

Se hospedó 1 noche en febrero de 2024
Respuesta de Jonathan Pack, Property Management, el 6 abr. 2024
Hi Christopher! I'm sorry to see your rating of a 1 out of 5. I'd be happy to discuss more with you and figure out how we can help you more. Feel free to message us through Expedia and let us know. Thank you, and I hope to hear from you soon!For the love of hospitality,Jonathan PProperty Management

10/10 Excelente

Brenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Anthony F. - General Manager, el 5 feb. 2024
Thank you for your 10/10 review Brenda! We are happy to have made your stay with us perfect and we look forward to your next great stay with us!

10/10 Excelente

Nancy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I read a lot of reviews in the area and yours were the best The reviews lived up to what I expected. So everything was good. We paid extra for a bay view but it was noisy being next to the road. So live and learn
Se hospedó 1 noche en enero de 2024
Respuesta de Kristen Assistant General Manager , el 3 ene. 2024
Thank you so much for your review! We are so pleased to hear we lived up to your expectations! We are so sorry to hear that the Bayview was a little on the noisy side. We look forward to your next stay with us. Thank you for choosing to stay with us at the Sleep Inn and Suites Acme- Traverse City. Have a happy New Year.

10/10 Excelente

Ronda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay! Breakfast was amazing and your breakfast staff top notch! Room was clean and parking lot well lit.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kristen Assistant General Manager, el 3 ene. 2024
Thank you for your review! We are happy to hear you enjoyed our amazing full hot breakfast and our top notch breakfast staff! Our Housekeeping team takes pride in the cleanliness of their rooms. Thank you for choosing to stay with us at the Sleep Inn and Suites Acme- Traverse City. Have a happy New Year and we look forward to your next stay with us!

6/10 Aceptable

Nicole

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kristen Assistant General Manager, el 3 ene. 2024
Thank you so much for your review! We are so sorry our hotel didn't meet your expectations. We would love to hear what we could do better to make your stay more enjoyable next time. Have a happy New Year!

10/10 Excelente

Louis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kristen Assistant General Manager, el 3 ene. 2024
Thank you so much for your review! We are happy to hear our hotel met your expectations! we hope you decide to stay with us again.Thank you for choosing to stay with us at the Sleep Inn and Suites Acme- Traverse City. Have a Happy New year!

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kristen Assistant General Manager, el 3 ene. 2024
Thank you for your wonderful review! We look forward to your next stay with us. Thank you for choosing to stay with us at the Sleep Inn and Suites Acme-Traverse City. Have a Happy New Year!

8/10 Bueno

Chase

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kristen Assistant General Manager, el 29 dic. 2023
Thank you so much for your review! We hope you choose to stay with us again in the future. Thank you for choosing the Sleep Inn and Suites Acme-Traverse City. Have a happy New year!

8/10 Bueno

Harold

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
The hotel accommodations were great the food was really good I enjoy coming there every 3 weeks.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Kristen Assistant General Manager, el 20 dic. 2023
Thank you so much for your stay with us! Glad you enjoy our full hot breakfast and our accommodations. We are grateful you choose to stay with us every 3 weeks!

10/10 Excelente

scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kristen Assistant General Manager, el 20 dic. 2023
Thank you so much for your stay with us! We are so glad you enjoyed your stay, and look forward to seeing you next time!

10/10 Excelente

JAMES

Viaje de negocios
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kristen Assistant General Manager, el 20 dic. 2023
Thank you so much for your stay with us! We are glad you enjoyed your stay, and look forward to seeing you next time!

10/10 Excelente

Melanie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Anthony F. - General Manager, el 13 dic. 2023
Thank you for your 10/10 review Melanie! We are happy we were able to provide you with a perfect stay! We hope you have Happy Holidays ahead, and we look forward to your next great visit with us.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Anthony F. - General Manager, el 13 dic. 2023
Thank you for your 5/5 review Mark! We take great pride in providing top tier service and we are proud to have made your stay perfect with us! We hope you have Happy Holidays ahead, and we look forward to making your next stay with us just as perfect!

10/10 Excelente

Pamela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The clerk Patricia was awesome and so helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anthony F. - General Manager, el 4 dic. 2023
Thank you Pamela! We are so glad Patricia was able to go above and beyond for you! She is a great asset to our team and we wouldn't be able to what we do with her! We hope you have a wonderful day and we look forward to your next great night here at the Sleep Inn & Suites Acme-Traverse City!

10/10 Excelente

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love your Hotel. Staff was beyond excellent. Used your pool. Breakfast was amazing. Everyone deserves more than 5 stars
Se hospedó 1 noche en noviembre de 2023
Respuesta de -Anthony F. -General Manager, el 4 dic. 2023
Thank you for your review David! We are so pleased our staff was able to go above and beyond, and you enjoyed our pool and delicious hot breakfast! We hope you have a wonderful day, and all of us here at the Sleep Inn & Suites Acme-Traverse City look forward to your next great visit!

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you so much for your 5 star review Richard! We are so happy to have had you stay with us, and we look forward to your next visit! Until next time we hope you have a great day!

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your review, and kind words Christopher! We are so glad you enjoyed your stay with us!

10/10 Excelente

Jessica

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice breakfast spread. Hiking trail behind property, great spot to bring pets
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your review Jessica! We are happy to hear you enjoyed our delicious hot breakfast, and convient access to the TART trail! We love having our furry guests stay with us, and we look forward to your and your furry friend's next visit!

10/10 Excelente

Lisa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was very good. Pool was clean. Loved the 24 hr hot tub and pool hours. Room was clean. Bed was really comfortable.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your kind words Lisa! We are glad you enjoyed our delicious hot breakfast, and 24 hour pool and hot tub! We pride ourselves on providing the best amenities we can for our guests, and we are delighted we were able to provide that for you! We hope to see you again in the future!

10/10 Excelente

Thomas

Se hospedó 2 noches en noviembre de 2023
Respuesta de Anthony F. - General Manager, el 4 dic. 2023
Thank you for your 5 star review Thomas we are so glad you enjoyed your stay! We hope to see you again soon!

10/10 Excelente

Allyson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you so much for your perfect score review Allyson! We pride our selves on providing top tier service and we are so glad to have been able to provide that for you! We hope you have happy holidays ahead and look forward to your next great visit at the Sleep Inn & Suites Acme-Traverse City!

10/10 Excelente

Matthew

Se hospedó 3 noches en octubre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your review Matthew! Sounds like you had a great stay! We hope you have a wonderful day ahead, and look forward to your next visit.

10/10 Excelente

Diana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great night sleep
The staff alwas great, the beds were comfortable.
Se hospedó 1 noche en octubre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your kind words Diana! we take great pride in providing the best service we can, and we are overjoyed to have been able to provide that for you! All of us here at the Sleep Inn & Suites Acme-Traverse City would like to wish you happy holidays, and we look forward to your next great visit!

10/10 Excelente

Debbie

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Scenic View
Nice fall trip enjoyed the beautiful scene driving up to traverse city.
Se hospedó 2 noches en octubre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your 10/10 review Debbie! We are so glad you enjoyed the beautiful fall colors! It sure is stunning that time of year. We hope you have wonderful holidays ahead, and we look forward to seeing you again in the future!

8/10 Bueno

Susan

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios
Loved our room it was clean ,quiet and allowed pets
Se hospedó 2 noches en octubre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your review Susan! We are so happy to hear you enjoyed your quiet, clean room! We love having our furry guest's just as well, and we all look forward to you and your furry friend's next great visit with us!

8/10 Bueno

Harold

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Deep comfort
Great place to stay and enjoy all that to offer, definitely would recommend this hotel, next time definitely going to take advantage of the pool, Thanks for a great time of relaxing. Mr Sells
Se hospedó 5 noches en octubre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your review Mr. Sells! We are so happy to hear you enjoyed your visit with us. On your next great visit we are sure you will love our 24 hour pool and hot tub, it is a great getaway for relaxation! We hope you have a great day, and we are looking forward to your next visit!

8/10 Bueno

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall Review By Gary & Karen Laskowski
Great stay but suprised they didn't check our room on a daily basis. Had to request towels, trash bags & bath tissue. Overall I would stay there again.
Se hospedó 4 noches en octubre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your review Gary! We are glad you had a great stay, and I apologize our housekeeping standards were not mentioned during check-in! We hope you have a great day, and we are all looking forward to your next great visit!

8/10 Bueno

Leticia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good size room
Se hospedó 2 noches en octubre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your review Leticia! We are glad you enjoyed our spacious rooms! We hope to see you again in the future!

6/10 Aceptable

Katlyn

Se hospedó 1 noche en octubre de 2023
Respuesta de Anthony F. - General Manager, el 4 dic. 2023
Thank you for your review Katlyn! I apologize we were not able to meet your expectations on your visit. I want to personally apologize and if there is anything we could've done to make it better please let us know! We hope you have a great rest of your day, and hope to see you again in the future.

10/10 Excelente

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly and helpful. Very quiet clean rooms. Enjoyed our stay
Se hospedó 3 noches en octubre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your kind words, and review Denise! We take great pride in the service and cleanliness we provide, and our team will be overjoyed to read your review! We hope you have a wonderful day and we look forward to your next great visit at the Sleep Inn & Suites Acme- Traverse City!

10/10 Excelente

Mary, Holly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, perfect location. Staff was very accommodating and friendly. Would highly recommend this property.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your kind words Mary! We pride ourselves on providing top tier service and we are overjoyed we were able to provide that for you! I will be sure to share the kind words with our team! We hope you enjoy the upcoming holidays, and we look forward to your next great visit!

2/10 Terrible

Becky

Le gustó: Limpieza
Overall it was fine however we had no internet or television all evening which made for a bad experience.
Se hospedó 1 noche en octubre de 2023
Respuesta de Bryan , el 2 oct. 2023
Hello, Thank you for your recent stay. I am sorry for the lack of internet and television fo five hours of your stay. The issue was a city wide event with Spectrum. The hotel had no control of the situation.I do hope you will stay with us the next time you are in the Traverse City area.

10/10 Excelente

Jacob

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Right on the lake front, great room for the rate, pool and hottub are 24hrs and nice for the price! Would stay again!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Anthony F. - General Manager, el 26 nov. 2023
Thank you for your review Jacob! We are glad to hear you enjoyed the beautiful bay view, and our 24 pool and hot tub. We hope you have happy holiday's ahead and look forward to your next visit!

8/10 Bueno

Robin

Le gustó: Limpieza, servicio y personal, servicios
Staff was very nice and accommodating. The 24 hr jacuzzi and pool are nice for people that are not on an average schedule. Our room was nice, the temperature was finicky the air got cold fast, but also warm quickly so we struggled a little with temperature comfort. The bathroom was small for a two bed room. Small area for getting ready. My adult daughter and i stayed in one room. We had to definitely tale turns to get ready due to space for wash and mirror / sink time. Would have been perfectly fine for one person. It was dog friendly, though we did not bring a dog. Breakfast was good, plenty of options from yogurt to waffles and eggs and breakfast meats. Location was nice with the lake right across the street and so close to Travers City.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the chairs out front for great sunset viewing. Staff helpful and friendly.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Rheanna

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Martha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly, helpful staff. Comfie beds. Nice breakfast choices.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

aklima

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Dining room chairs very crowded. Breakfast not good.
Se hospedó 1 noche en septiembre de 2023