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Opiniones de Quality Inn University

2.5 out of 5
Quality Inn University
5719 University Pkwy, Winston-Salem, NC

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 87 de 791 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 195 de 791 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 142 de 791 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 128 de 791 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 239 de 791 opiniones" "

5.8/10

Limpieza

6.2/10

Servicio y personal

4.4/10

Servicios

5.2/10

Condiciones de la propiedad

4.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Gustavo

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First I had the problem that after traveling by road for 12 hours the hotel I had booked was not working, I booked this one and it was not what I expected I had to complain because the water came out of the back of the sink and went under the When you stepped on the floor you got wet, the toilet was loose, I complained twice and they did nothing. It's not what you see in the photos, it's bad looking, the pool doesn't work and the gym doesn't work either, I don't recommend it at all.
Se hospedó 5 noches en febrero de 2024
Respuesta de Hotel Management, el 26 feb. 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Sandra, Orlando

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Es un lugar asqueroso, vagabundos y drogadictos por todos lados, sábanas quemadas baños sucios, el olor es desagradable, recomiendo a las personas q renten ahí q no se dejen llevar por las fotos q ven, la piscina es como si se hubiese ido secando de apoco. Es un lugar horrible para ir con familia.
Se hospedó 2 noches en junio de 2023
Respuesta de Management, el 23 jun. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

6/10 Aceptable

imelda

Se hospedó 4 noches en marzo de 2023
Respuesta de Sam, el 24 mar. 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

4/10 Malo

Juan

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Management , el 16 nov. 2022
Thank you for taking the time to leave your rating. We apologize for missing some items to make your stay better.

2/10 Terrible

José Carlos

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2022
Respuesta de Hotel Management, el 24 oct. 2022
Thanks for sharing your experience. We apologize about these issues. Your comments help us to know where to make improvements.

4/10 Malo

Diana E

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
hotel needs to improve rather than worsen
disappointed there were police, scandal, a lot of noise, bad service, attention and cleanliness I do not recommend it again to stay there.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Management , el 26 sept. 2022
Thank you for bringing this to our attention. We apologize about these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nada me gusto
Se hospedó 1 noche en julio de 2021
Respuesta de Management, el 27 jul. 2021
Thank you for taking the time to let us know how things went. We appreciate your stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Cuando fuimos a hacer el check in la persona que estaba nos dijo que teniamos que esperar 20 minutos por era el cambio de turno y eran las 10:40pm, nos atendieron a las 11:15pm y andabamos con un menor que estaba cansado y con sueño despues de haber llegado de un largo viaje. Fue pesimo, no volveria a quedarme en este hotel
Se hospedó 3 noches en agosto de 2018

8/10 Bueno

Guadalupe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Que estuvo excelente
Muy buena me gusto todo estuvo muy bien

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones

6/10 Aceptable

Cliente verificado

2/10 Terrible

Eduardo

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms look’s so bad! Bed sheets with holes! Some of the stuff bad service!
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 1 mar. 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Heather

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is outdated and dirty.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 23 feb. 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Ahmad

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My check out was 12 noon had tonargue with housekeeping every 7 minutes from 11 till 12. Bed bugs in first room, remote didnt work was told maintenance would be there in five minutes they never came. Had to go tonfront desk after i caught a bed bug in a cup to show proof. Roaches everywhere!! Housekeeping is nasty an said Expedia can take they business elsewhere. Filty hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 23 ene. 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 19 ene. 2024
Thanks for your feedback. We appreciate having the opportunity to serve you.

4/10 Malo

Ahmad

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Roaches, housekeepers knock from 10 am till check out. No continental breakfast like advertised. Just milk an cereal
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management, el 19 ene. 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 Aceptable

Treneattia

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 12 ene. 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

8/10 Bueno

Jesse

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Management, el 20 dic. 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Jay

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay away from this place
We checked in the key didn’t work went back down the guy was on a half hour break so we went to eat after driving 9 hrs. When we returned he fix the key card went to the room it was really dirty,smelled, burnt cigarettes marks on the counter and the biggest thing was the bed had really dirty sheets with stains all over it and a big glob of something green and hard in the middle of the bed. We decided to check out the guy never offered a refund. I will never recommend staying there or ever at a quality inn again. There also were people walking around very shady and a kid wheeling around in a wheelchair not needed but he was wheeling around the parking lot and inside the lobby. They definitely have some shady stuff going on at that place. Inside the lobby was ceiling leaking water into a bucket. The guy that checked us in was not friendly at all. I loaded just some pictures of the bed. The blanket looked like it had blood on it too. My hubby said he was not going to take a chance of something happening to us there.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management , el 5 dic. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Virgil

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I just want my refund because that was very uncomfortable and very disturbing I didn't get any sleep also checked in hour's early and still had to wait in the lobby for check in. Some lights didn't work. This was a horrific experience for a over night stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 28 nov. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 Malo

Debbie

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Don’t recommend
This place is filthy, out dated & noisy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Management , el 23 nov. 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

4/10 Malo

LAURA

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Requested non-smoking but room reeked of smoke, linens had burn holes. Did not feel safe and upstairs neighbors screamed at each other most of the night.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 13 nov. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Yasir

Se hospedó 2 noches en noviembre de 2023
Respuesta de Management , el 8 nov. 2023
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

2/10 Terrible

Tamara

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 28 nov. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 Malo

Sherrone

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
I was very disappointed
Se hospedó 1 noche en octubre de 2023
Respuesta de Management, el 4 nov. 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

6/10 Aceptable

David

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
You get what you pay for.
The first room I got, none of the outlets worked. I went down stairs and was able to switch rooms with no hassle. The second room, one light didn’t work but all outlets did. Both of the rooms were dirty, the first one did not look like anyone had cleaned at all as nothing was wiped down. It looked like they just through away any trash and said ‘eh good enough.’ The second room was a little cleaner, looked lit it had been wiped down but the sheet had a lot of ink, at least let’s hope that is what it is, stains. All in all it is a cheap, no frills hotel that was a safe place to sleep. If you just need a place to lay your head, or somewhere to have an affair at then I say go for it I will probably stay here again some time.
Se hospedó 1 noche en octubre de 2023
Respuesta de Management, el 4 nov. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excelente

tom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The receptionist let me into my room early and was very helpful
Se hospedó 3 noches en octubre de 2023
Respuesta de Management , el 27 oct. 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

6/10 Aceptable

John

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Well located. Great staff. Extremely poor reception centre. If I had not booked sight unseen I would have looked at bulletproof glass and extremely sparse surroundings, totally inadequate breakfast space and abruptly left!! You have a great resource; renovate! Fix the bed in 164! I don’t know what those extensions sticking out from the base but they hurt and are dangerous!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Management , el 24 oct. 2023
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Christopher

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Mold around the tub. No ice bag or container. Lamps was unplugged. Safe was damaged. Pillows small and uncomfortable. Covers to thin and stains on them.
Se hospedó 1 noche en octubre de 2023
Respuesta de Management , el 22 oct. 2023
Thanks for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excelente

Jacobo

Se hospedó 1 noche en octubre de 2023
Respuesta de Sam, el 19 oct. 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 Excelente

chingona

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Good place
Se hospedó 3 noches en octubre de 2023
Respuesta de Management , el 12 oct. 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Erica

Viaje de negocios
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Roach Haven and bloody to no towels
Blood on towels . The next room had no towels and was told we would have to wait til morning to get towels even though no clean ones were in the room . Roaches where not present till we turned the steaming hot water from the shower and boy were they crawling .
Se hospedó 1 noche en octubre de 2023
Respuesta de Management , el 8 oct. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Mehreteab

Se hospedó 2 noches en septiembre de 2023
Respuesta de Management , el 14 oct. 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Carter

Property was not clean at all. Bubbling urine still in the toilet, what looked like ketchup sprayed over the walls. Mold in the corners of the ceiling and wall. Folded towels looked used from the last people. Shower floor covered in sand and dirt. Needless to say, we left immediately.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management , el 25 sept. 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Yolette

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
If “IDGA*” was a hotel. Mold in the bathroom. Broken detached water faucets. Dirty stain tubs. Dead mid size roach on ceiling. I wanted to find another hotel and I did search but nothing in the area. With tears in my eyes I just tried to sleep. No pool. Stop advertising pools that don’t exist!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management , el 25 sept. 2023
Thank you for sharing your experience. We apologize for these issues and are working to improve.

4/10 Malo

Martin

No le gustó: Servicios y condiciones de la propiedad
My room had many areas of chipped plaster and a big spot of paint on the ceiling above the shower was peeling. There was no desk to sit at. There was a terrible smell of old mildew and old cigarette smoke. The staff were very nice and courteous.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 20 sept. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Noaimai

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management , el 20 sept. 2023
Thanks for your feedback. We appreciate your business.

2/10 Terrible

nick

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place smelled horrible, had cigarette burns on the sheets/ blankets, blood stains on the mattress comforter, and I didn’t feel safe staying here.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Management , el 5 sept. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Lidiia

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bed bugs
Se hospedó 6 noches en agosto de 2023
Respuesta de Management , el 28 ago. 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 Terrible

william

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Management , el 18 ago. 2023
Thanks for your feedback. We appreciate your business.

4/10 Malo

Stephen

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
Treated as if i had never seen a motel
Respuesta de Management , el 30 ago. 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

10/10 Excelente

Carl

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Management , el 13 ago. 2023
Thanks for your feedback. We appreciate your business.

2/10 Terrible

Linda

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Two of four lamps not working thus pour lighting no electricity for hours, no internet, no TV service fridge did no work on two functional outlets to charge phone and hearing aids and none to plug in my computer and no table (or desk) to use computer water puddle at the door of bathroom, no breakfast but was advertised no blanket and bedspread had holes in it
Se hospedó 1 noche en agosto de 2023
Respuesta de Management, el 13 ago. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Myrta

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Dirty overgrown grass trash
Se hospedó 1 noche en agosto de 2023
Respuesta de Management , el 11 ago. 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Mark

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Needs demolished!!
Place needs demolished!! Not clean!! Twin sheets on king bed! Didnt come in to clean the 2 days I was there. Room key didnt work second day. No checks at desk to ensure person getting access to room was actually me. Filthy dirty!! Bugs!! Nasty place. Tear it down.
Se hospedó 2 noches en agosto de 2023
Respuesta de Management, el 11 ago. 2023
Thank you for sharing your experience. We apologize for these issues and are working to improve.

2/10 Terrible

Giovanni

Se hospedó 3 noches en agosto de 2023
Respuesta de Management, el 28 ago. 2023
Thanks for your feedback. We appreciate your business.

4/10 Malo

Emmett

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty and property unkept.
Se hospedó 3 noches en agosto de 2023
Respuesta de Management, el 9 ago. 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

10/10 Excelente

Gavin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Sam, el 4 ago. 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

8/10 Bueno

Dennis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was okay just kind of disappointed now that they're not going to be pet friendly have to look for different place now
Se hospedó 3 noches en julio de 2023
Respuesta de Management , el 31 jul. 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.